Customer Reviews for Southside Service
(U-Haul Neighborhood Dealer)

218 reviews

604 W Illinois Rte 64   Lanark, IL 61046

(815) 493-1091

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(815) 493-1091

604 W Illinois Rte 64
Lanark, IL 61046

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dennis Beedle 
Rating:
4.0

Very cordial and courteous.

Tim Tedrick 
Rating:
5.0

Nothing at this time. All went well. Was very happy.

Kevin Mon 
Rating:
5.0

Customer did not leave a comment.

Mary Van 
Rating:
5.0

The gentleman was amazing! 5stars service

Lindsey Mulnix 
Rating:
5.0

Customer did not leave a comment.

THOMAS WARD 
Rating:
5.0

Customer did not leave a comment.

Larry Edler 
Rating:
5.0

Customer did not leave a comment.

TOM LUDWIG 
Rating:
5.0

Great service. Friendly. Would definitely use again.

Samantha Walls 
Rating:
5.0

I washed it as a good customer, just like to see this gratitude in future use

MIKE SHUMAN 
Rating:
5.0

Convenient location. Very helpful in getting the trailer I needed for the time and date required.

Jeff Stretton 
Rating:
5.0

The owner was very kind and even stopped working on a vehicle to come and unhook the trailer for me. Would highly recommend Lanark SouthSide service for all of your uhaul needs!

Jelena Runions 
Rating:
5.0

Customer did not leave a comment.

brian scott 
Rating:
5.0

I always use this location for u haul rental. Very good service, would highly recommend.

DOUGLAS TROUTMAN 
Rating:
5.0

Nothing this place was an awesome place to go for are moving needs and we will be back again thanks and we appreciate you

JUSTIN BABERS 
Rating:
5.0

Need to double check tire inflation, had to inflate a tire that had very little pressure.

DALE MEREMA 
Rating:
5.0

Nothing. Bob was excellent went above and beyond answering my questions about the area and where I needed to go to get what I needed to do done.

CHRISTINA PENA 
Rating:
5.0

Customer did not leave a comment.

Hecktor Thomas 
Rating:
3.0

Customer did not leave a comment.

Len Muscolino 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS TROUTMAN 
Rating:
3.0

Customer did not leave a comment.

LUELLA HUFF 
Rating:
3.0

I rented this car dolly for 2 days was done with it 3 hours before the first days time expired and had it back where I picked it up which was a Sunday thought I would be reimbursed for the 2nd day which is the way most rental places do it feel like I was ripped off $ 44.95

MIKE COX 
Rating:
5.0

Customer did not leave a comment.

DARLENE HARTMANN 
Rating:
5.0

Customer did not leave a comment.

DANTE ROBBINS 
Rating:
5.0

Customer did not leave a comment.

TONYA SCHUBERT 
Rating:
5.0

Customer did not leave a comment.

JEFF HUGHES 
Rating:
4.0

Keep up the good work!!!

DOREEN WHITE 
Rating:
5.0

Customer did not leave a comment.

WESLEY SHORT 
Rating:
5.0

great customer service

Mark Holtschult 
Rating:
5.0

When you promise something -DELIVER !!!

Michael Hartman 
Rating:
5.0

Great service Great person

Craig Fitzgibbon 
Rating:
1.0

What I would do to improve service at this location would be have the representative of your company do a walk around with their customer, right down the odometer reading and when it's checked in make sure he writes down the right gas mileage and gas reading. I should have waited and checked it in with him but he wanted me to have it back early because he said he had another customer. And I think it's sort of a scam that he's pulling having me bring it back before we do it together and check in because I brought back more gas than what was in it when I got it. There is no way I put that much mileage on it I have plenty of witnesses that tell me what a jerk and unprofessional businessman the location is. I should have asked around before I run it from them. I have rented several times from the Freeport Illinois dealership with absolutely no problems. I'd suggest better training consequences when agent lies and listen to your customers because they we aren't always wrong I was always taught in business to listen to your customers first well I hope you do the same U-Haul

Chad Carpenter 
Rating:
5.0

Clean trucks. Very useful when moving. Easy transaction

RITA ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Kevin Anderson 
Rating:
5.0

This is myself and my family's third trailer rental from South Side Service and while it's actually a longer drive for me than several other U-Haul locations, the service level makes it worth the extra travel. I HIGHLY recommend South Side Service for anyone needing a U-Haul rental.

Richard Ulander 
Rating:
5.0

Customer did not leave a comment.

Scott Boivie 
Rating:
4.0

The only complaint i have is i did not want the Insurance on the rental he still put it on my other issue is I got a smaller truck this time and drove the same distant and my last on was about 40 so ething dollars this time they charged me almost 80 and thats within a couple of daysits ridiculous

Jennifer thompson 
Rating:
4.0

Customer did not leave a comment.

GERALD KESSLER 
Rating:
5.0

Nice and convenient. Everything was quick and easy. Highly recommend.

steve purple 
Rating:
4.0

simple drop off - no issues with site

JIm Benka 
Rating:
5.0

Customer did not leave a comment.

Reaine Wilson 
Rating:
4.0

Customer did not leave a comment.

Jon Christensen 
Rating:
5.0

Nothing to comment

Mark Sumpter 
Rating:
5.0

Customer did not leave a comment.

John Chiappetta 
Rating:
5.0

Customer did not leave a comment.

Richard Ulander 
Rating:
5.0

Customer did not leave a comment.

Jeffery Ricketts 
Rating:
5.0

Great service!

BRIAN POTEMPA 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MORRIS 
Rating:
4.0

This is not an issue with the location but a flaw in the check-in process, that when I used my laptop it would only let me upload a file but take a photo of the front of my license and then it would not approve me — even with customer service. Luckily I was able to log in with my phone and raid a photo. But it was a 30- minute process and costumer service’s only solution was to wait until the location was open. Not a solution. My movers were en route. There were multiple issues with your platform and ability to resolve issues.

Abigail Reese 
Rating:
5.0

Customer did not leave a comment.

Michelle Secker 
Rating:
5.0

Customer did not leave a comment.

John Meskimen 
Rating:
5.0

Customer did not leave a comment.

David Bugge 
Rating:
5.0

Above and beyond great service & personal attention!!

RUSSELL WESTON 
Rating:
5.0

Customer did not leave a comment.

Amber Akers 
Rating:
5.0

Customer did not leave a comment.

ROBERT FREDRICKSON 
Rating:
5.0

Great!

Andy Martin 
Rating:
5.0

Very nice. Good service.

Dennis Smidt 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY DOHERTY 
Rating:
4.0

Location is close and representative was willing to explain process for the automated check in and return.

LOWELL TAYLOR 
Rating:
5.0

Customer did not leave a comment.

Jerry Cornelius 
Rating:
5.0

Customer did not leave a comment.

DONALD ANDERSON 
Rating:
5.0

Customer did not leave a comment.

KEVIN VENNER 
Rating:
5.0

Customer did not leave a comment.

Sean Hayden 
Rating:
5.0

Customer did not leave a comment.

douglas turner 
Rating:
5.0

Not a thing

JULIE KNUTTI 
Rating:
4.0

Staff was very friendly and helpful. Would definitely use this location again for any moving needs.

WENDY DOMINO 
Rating:
5.0

Quick and easy in and out

Steven Taylor 
Rating:
4.0

Customer did not leave a comment.

CHARLES BELANDER 
Rating:
4.0

Very pleased about the customer service

THOMAS EBERLE 
Rating:
5.0

Change nothing. James was awesome.

Bonnie Hanz 
Rating:
5.0

Everything was fine. Thank you. I finished early 10/18/20 at 3:am the key 🔑 of the U-haul was place in the drop box. Once again thank you.

MIGUEL KILVER 
Rating:
5.0

Jim was great. Very helpful and informative

FRANK MALITO 
Rating:
5.0

Customer did not leave a comment.

Craig Fitzgibbon 
Rating:
5.0

Customer did not leave a comment.

JAMES HAZELBOWER 
Rating:
5.0

I returned the truck on a holiday weekend and the owner was out of town till the 8th. I rented the truck on September 3rd and returned on September 4th. I didn't have it set up on my phone on how to return the truck for after hours, so I called uhaul and was passed to various people that did absolutely nothing but put me on hold. The only way this got this resolved was through a email.

BURGESS YOUNG 
Rating:
2.0

You can work better to review reservations with the customer and properly enter the request from the customer into the system. The reservation was completely incorrect, and I was never notified of the changes. Then once I received confirmation of my incorrect reservation I called and was given the run around. Unapologetically they made me drive to this Lan ark location where the man was actually helpful however was still incapable of getting my reservation correct and it took almost an hour to get everything squared away. Overall the process was horrible and I will not be recommending uhaul to anyone moving. Charles - needs to work on his listening skills in order for this to not happen again in the future.

MICHELLE GENDRON 
Rating:
5.0

Customer did not leave a comment.

JESSE BASHAW 
Rating:
4.0

Customer did not leave a comment.

JOEL HAGEN 
Rating:
4.0

Owner was very personable and helpful.

EDWARD LONG 
Rating:
5.0

James was very helpful and available to answer ALL of my questions.

BRUCE BURI 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS TROUTMAN 
Rating:
5.0

Customer did not leave a comment.

PAMELA RAAB 
Rating:
5.0

Customer did not leave a comment.

JOSEPH PAYETTE 
Rating:
4.0

Customer did not leave a comment.

CAROLYN MILLER 
Rating:
5.0

Customer did not leave a comment.

MICHAEL RATCLIFF 
Rating:
5.0

Customer did not leave a comment.

Dale Beeman 
Rating:
5.0

Customer did not leave a comment.

MICHAEL JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Sandra Wurster 
Rating:
4.0

Explain how they are hooking up the trailer. I know social distancing is in effect, but I can listen 6' downwind. Other than that, very friendly and efficient. While I didnt get the trailer I wanted, the free upgrade was super convenient. I went to the Dr., walked to my storzge unit to get shovels and buckets, and got the phone went off. Instead of making an 80 mile round trip so get my trailer, I could pick up a similar one literally within eyesight across the highway and 12min before my scheduled pick up time.

Christopher Robinson 
Rating:
5.0

Customer did not leave a comment.

William Muth 
Rating:
4.0

Good service, took a little longer to get the Trailer, I wanted, a M.C. trailer. But that's ok , I will be back when I need moving equipment.

John Jones 
Rating:
5.0

Excellent service and friendly. I would rent from them again, it was an excellent experience

Bradley Hillebrand 
Rating:
5.0

Customer did not leave a comment.

PAM RAAB 
Rating:
5.0

James Hazelbower was awesome. He was patient and helped us with a very difficult move. His advice was perfect.

Kenneth Weaver 
Rating:
5.0

Customer did not leave a comment.

Linda Erickson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER ROBINSON 
Rating:
5.0

Customer did not leave a comment.

Donald Anderson 
Rating:
5.0

Customer did not leave a comment.

claude Johnon 
Rating:
5.0

The customer service was awesome would highly recommend it to everybody

BRUCE SCHLUETER 
Rating:
5.0

Although the gentleman at the pick up location was great, U Haul required us to drive 95 miles from our house to pick up our rental. Half way between Illinois and Texas the AC went out in the truck, and it was a pretty new vehicle. Because we were pressed for time, we didn’t have it repaired. We also rented a motorcycle trailer and there was a problem with the taillights which we had repaired before we left. Road service for that was okay, but lights failed again once we arrived at our destination. Very costly too. If you need to use this company, deal directly with the location you’d like to pick up from. Calling the 800 number or going online, the customer service will be worse.

donna csontos 
No reviews have been submitted for this location.

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