Customer Reviews for South Bend Self Storage LLC
(Distribuidor de U-Haul del vecindario)

1,062 comentarios

605 N Hickory Rd Ste A   South Bend, IN 46615

(574) 299-8443

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: 9 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(574) 299-8443

605 N Hickory Rd Ste A
South Bend, IN 46615

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9:30 a. m. - 5:30 p. m.
  • Sab.: 9:30 a. m. - 3:30 p. m.
  • Dom.: 9 a. m. - 1 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Good service very good

VIRETTA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

David A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
4.0

If the office is open, please indicate with signage.

Ian W. 
Clasificación:
5.0

Staff was great & process easy. Had my concerns with the van I used was showing a ‘low tire' warning but was assured it was doing that because of a spare put on. Drove to Indy & back with no problem though. Dropping of the van after hours was easy too

Mark O. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL FRED S. 
Clasificación:
4.0

More hours Sunday at least 5 PM

Alfredo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hannah P. 
Clasificación:
3.0

The location was convenient. Picked up and dropped off after hours, so really just rating the location. The vehicle was perfect for what we needed. That wraps up the positive portion of my review. The Uhaul app is just about worthless. When checking out, it would not take a picture of my passport, so had to use the second contact information. Dropping off was worse. App would not work taking the picture of the odometer (reported in many, many of the reviews). I called Uhaul customer service, but the wait time was 62 minutes. I opted for a call back, which came around an hour later. When I hit "1" to indicate I was ready to talk to a representative, the call hung up on me. Zero complaints about this business on Hickory Rd, but as far as Uhaul goes, will try to find ANY alternative in the future. Would not recommend them, and would avoid their mobile app at all costs.

James S. 
Clasificación:
5.0

Everything was great and they were able to help me later minute. The employee had to sweep out the truck from the previous people before I took it so it wouldn't look like I left that mess.

tina W. 
Clasificación:
5.0

This location was great... the last minute change of location is problematic. Also the default change of rental times to 11 am or 12 noon is ridiculous. The location took care of it, but the default setting changing is BS.

Nathan F. 
Clasificación:
3.0

The staff was distracted when I arrived. I also had to carry my our blankets to the truck.

Josh F. 
Clasificación:
1.0

When I got to the lot the truck I was supposed to have wasn't even there after about an hour of searching finally someone returned to truck and we found out that that was the truck that I was supposed to get, this was after the police that showed up because it's taking me so long to try to find my truck they called the police thinking I was trying to mess with your vehicles ,so I finally three hours later after one of your employees came got a truck, wasn't the truck I was supposed to get, was dirty had somebody else's information in it and we had to clean vomit out of the back of the pickup truck the ,oil light kept coming on the whole time and there's like knocking noise and the truck overall was just in poor condition

Yvonne L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Virginia A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Koren C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rochelle S. 
Clasificación:
5.0

The staff was very friendly and helpful. Things were great! I will definitely come back to this location when we need a UHaul again.

Taylor W. 
Clasificación:
5.0

Very good service!!!

Wayne S. 
Clasificación:
5.0

The place to drop the key could have a label or sign indicating. Was hard to find.

WILLIAM T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeanine W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawrin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NANCY D. 
Clasificación:
5.0

Great customer service on both ends of the rental.

Marc T. 
Clasificación:
5.0

Best staff in town!

NHATDUC N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heather B. 
Clasificación:
5.0

No improvements needed.

Kurtis D. 
Clasificación:
4.0

El cliente no dejó un comentario.

shengtung C. 
Clasificación:
5.0

Thanks Dave for your follow-up!

BRUCE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristen L. 
Clasificación:
5.0

Customer service representative was knowledgeable about the u-haul services and was courtesy

deborah A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Todd E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl L. 
Clasificación:
5.0

Friendly people

Cameron B. 
Clasificación:
5.0

The staff are friendly, helpful and honest. Highly recommend this place.

NHATDUC N. 
Clasificación:
5.0

Guy was very helpful setting up my car hauler! Couldn't have gone better

Cameron J. 
Clasificación:
4.0

I was initially discouraged because the trailer I reserved weeks in advance (5'x8' cargo) was not available on day of pickup. I was forced to use the next smaller size of trailer (4'x8' Cargo), which was barely adequate for my needs. Other than the reservation snafu, the condition and serviceability of the equipment was satisfactory.

mike C. 
Clasificación:
5.0

Amazing all around!! These guys are awesome!

Nick I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Qingfei W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich F. 
Clasificación:
3.0

Get the bugs worked out on your computer system. I'm constantly flagged for someone with the same last name.

Lionel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SARAH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tawrin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
3.0

Let them know the small truck doesn't come with ramp

Mae F. 
Clasificación:
5.0

Everything was great, thanks!

Mary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kevin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amber C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt P. 
Clasificación:
2.0

When equipment I requested was not available, I was still charged. This is unacceptable.

Joseph D. 
Clasificación:
5.0

Everything went well

Timothy W. 
Clasificación:
5.0

two guys manning the office most helpful and gave great customer service. Made moving on a hot day alot easier.

Susan G. 
Clasificación:
4.0

First truck we got low oil light kept coming on. Second truck a/c didn't work and brakes smelled like they were burning. Both trucks brakes seemed like needing replacement

Joe R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Albert S. 
Clasificación:
5.0

Service was great. Prepared and ready to go when I arrived.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard T. 
Clasificación:
5.0

It was super easy, convenient process and experience renting a motorcycle trailer to pick up my bike. Everything went great and I would rent again. ¡Gracias!

Jeffery R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

Excellent and friendly service!

Dan D. 
Clasificación:
4.0

Nice place clean and the workers were nice and hepfull

Dave I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaylee D. 
Clasificación:
5.0

Everyone was great and helpful! I had the trailer hooked up and ready to go in 5 mins! I made it to work on time. Fast & efficient

Rachael L. 
Clasificación:
5.0

Ruben and Jose were excellent movers and very polite and very helpful

Lawanda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas O. 
Clasificación:
5.0

Very good customer experience will rent from this location again. Gracias

STEVE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHERYL S. 
Clasificación:
4.0

Clean the uhaul before showing it dirty to the client.

Nicola E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberlie S. 
Clasificación:
3.0

It was confusing to do a key drop at this location. The UHaul web page indicated there should be an orange UHaul key drop - there was not one at this location. We placed the keys in a mail shoot - but with some anxiety and ambiguity about whether it was correct.

Paulina F. 
Clasificación:
5.0

The process to check in the truck was long. I wish it there weren't that many pictures and questions in the process.

Tim C. 
Clasificación:
5.0

Very nice staff, easy check in and out process.

Latorya G. 
Clasificación:
5.0

Absolutely sparkling customer service, online ordered and rental on my time schedule was fantastic. It was easy to use! We were able to return the truck the same evening so we didn't have to wake up early Sunday or worse Monday morning only to return the truck.

Hanna K. 
Clasificación:
3.0

A+

Jeff H. 
Clasificación:
5.0

very good services

Jimmie W. 
Clasificación:
5.0

The customer service was superb.

Thomas W. 
Clasificación:
3.0

Website is terrible. Site kept saying it couldn't see our location even though we had permission on. Return took forever as a result.

PATRICIA F. 
Clasificación:
5.0

Great customer service and very friendly.

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Pick-up and drop-off was very quick and smooth!

Matthew Z. 
Clasificación:
5.0

Best location, fast, friendly, efficient

Katrina D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mikayla B. 
Clasificación:
5.0

The trailer leaked and everything was soaked inside.

Suzanne H. 
Clasificación:
3.0

Customer service is rude! I waited in the office for 10 mins and when the guy finally came in, he greeted me with a rude “WHAT?!” then I told him I had a reserved a truck online. Could have been nicer, when I was patient and not rude at all.

Elizabeth P. 
Clasificación:
5.0

They went above and beyond to help me have what I needed.

Andrew D. 
Clasificación:
4.0

El cliente no dejó un comentario.

francis J. 
No se han enviado comentarios para esta ubicación.

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