Customer Reviews for South Bend Self Storage LLC
(U-Haul Neighborhood Dealer)

1,382 reviews

605 N Hickory Rd Ste A   South Bend, IN 46615

(574) 299-8443

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/29/2024: 9:30 am - 2:00 pm
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(574) 299-8443

605 N Hickory Rd Ste A
South Bend, IN 46615

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–3:30 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/29/2024: 9:30 am - 2:00 pm
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Professional and respectful staff had me out the door quickly.

Karen Darby 
Rating:
5.0

Customer did not leave a comment.

Bill Johnson 
Rating:
2.0

U-Haul changed both my preferred pick-up and drop off locations, so I really can not blame this location entirely, however my preferred drop off location was just around the corner from my unloading location (primary reason for choosing that location), and were open until 5 pm on a Sunday. The location U-Haul changed my drop off to closed at 1pm on Sunday, requiring me to bring the truck home for a night (very tight fit in my personal driveway) and miss time at work Monday morning (and loose pay) to return the truck. The attendant that took care of me was very polite and apologetic and explained that "U-Haul does as U-Haul wants" referring to the corporate scheduling. This location was not a U-Haul corporate location, but rather an independent location with poor Sunday hours. Yes, I know U-Haul has a "self check-in" using your phone, but since the app would not work at check-out, I surely was not going to rely on it for check-in. Again the attendant that checked me in was very helpful, and I would recommend them if it weren't for their open hours, which also accounts for the below average rating.

Robert Burns 
Rating:
4.0

Customer did not leave a comment.

Christopher Smith 
Rating:
4.0

Customer did not leave a comment.

James Nelson 
Rating:
5.0

Customer did not leave a comment.

Donald Zmudzinski 
Rating:
5.0

Customer did not leave a comment.

Michelle Fisette 
Rating:
5.0

All employees were kind, & provided excellent customer service, especially the rep who helped me..10/10. Thank you for your service!

Michelle Brown 
Rating:
5.0

The guys were great very friendly checked out equipment helped hook up.. totally trouble free

michael whickcar 
Rating:
5.0

This is the second time I picked up my truck past open hours. It was a nightmare both times. It wouldn’t let us check out the truck with a reservation both times without calling for assistance. We had dropped calls and no one would call us back so we had to start all over. Both times it would not allow us to put our credit card in to pay for the truck. The first time took us about an hour and a half and this past time on 2/4/24 took 45 min. Moving is stressful enough without this agitation. This next weekend we have to reserve another truck. Who should we use? U-Haul or some other company? Ugh….

Elizabeth Bartz 
Rating:
5.0

Customer did not leave a comment.

Sharonda Smith 
Rating:
4.0

Customer did not leave a comment.

Denise Kingsberry 
Rating:
5.0

Customer did not leave a comment.

Tara Jones 
Rating:
3.0

Very difficult to find.

DAVID PUSATERI 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Bartz 
Rating:
5.0

Customer did not leave a comment.

laporsha DOTSON 
Rating:
5.0

Customer did not leave a comment.

Faith Woods 
Rating:
5.0

Customer did not leave a comment.

VANESSA WILLIAMS 
Rating:
5.0

Great service I recommend to go that place

AURELIO PACHECO 
Rating:
4.0

Would be helpful to make it more clear that the fuel level needs to be returned at the same level it was at pickup

Carlie McGregor 
Rating:
5.0

Customer did not leave a comment.

Miranda Burke 
Rating:
5.0

David was super help

Shawn Master 
Rating:
5.0

They were very helpful and friendly. It worked very well for what I needed. If I had to say anything it would be that I reserved a dolly that was not available. But overall, exactly what I needed. thank you!

Pilar Horner 
Rating:
5.0

Helpful staff. Clean lobby area.

Tim Drutis 
Rating:
5.0

Friendly Staff

Anthony Ieraci 
Rating:
5.0

Super Duper friendly folks

Alisa Leek 
Rating:
5.0

Nothing

Kelly Platner 
Rating:
4.0

Customer did not leave a comment.

Lucas Bolin 
Rating:
5.0

Customer did not leave a comment.

Tamika Madden 
Rating:
3.0

Could not find key Dropbox. Associate approached me and took the key.

jacob cole 
Rating:
2.0

Customer did not leave a comment.

Teresa Legac 
Rating:
5.0

Staff was very helpful and friendly. I've rented U-Haul's many times from many locations and this is by far my favorite.

TIMOTHY MURPHY 
Rating:
5.0

Customer did not leave a comment.

Chelsea Palmer 
Rating:
4.0

Customer did not leave a comment.

Rise Silas 
Rating:
4.0

Customer did not leave a comment.

Diane Anthony 
Rating:
5.0

Make it easier to pull the ramp out and put it back in. Remind customers that they should not get in front of a loaded dolly going downhill.

Sue Korlan 
Rating:
3.0

Customer did not leave a comment.

Paul Fox 
Rating:
4.0

The service itself was excellent great staff.

Joanne Jones 
Rating:
5.0

--Not sure what that would be. The gentleman who helped me was professional, prompt, thorough, and friendly. A+ experience.

mark clark 
Rating:
3.0

They did their job but they were slightly rude

John Frederick 
Rating:
5.0

Customer did not leave a comment.

Stephen Kuhn 
Rating:
5.0

Customer did not leave a comment.

jacinto ruiz 
Rating:
5.0

Nothing I've been satisfied everytime

Mike Harper 
Rating:
5.0

Customer did not leave a comment.

Alan Ritchie 
Rating:
5.0

fix the trucks

Artavia Deals 
Rating:
5.0

The people were very helpful and friendly.

Anthony Lopez 
Rating:
5.0

Customer did not leave a comment.

LaTanja Calhoun 
Rating:
5.0

Customer did not leave a comment.

Jeffery Boocher 
Rating:
5.0

Customer did not leave a comment.

Brandon David 
Rating:
5.0

Customer did not leave a comment.

Kirk Rozycki 
Rating:
4.0

Customer did not leave a comment.

Michael Persak 
Rating:
5.0

Lower the cents per mile👍🏾

dishawna webb 
Rating:
5.0

The staff are excellent! I have worked with them for three years and will keep coming back because my experiences have been pleasant.

NHATDUC NGUYEN 
Rating:
5.0

Customer did not leave a comment.

Edward Daley 
Rating:
3.0

Customer did not leave a comment.

Kevin Wasmer 
Rating:
4.0

Easy drop off location.

AnneMarie Burns 
Rating:
5.0

Customer did not leave a comment.

James Hogan 
Rating:
3.0

Customer did not leave a comment.

Heather Vuittonet 
Rating:
5.0

Customer did not leave a comment.

Jonathan Thompson 
Rating:
5.0

Customer did not leave a comment.

Michael Grantz 
Rating:
5.0

I was concerned with the windshield crack on the truck. I would have been very worried in the wintertime and if my move was longer distance. I would recommend that this be fixed as soon as possible. It is a hazard for your renters. Thanks

Tim Cleaver 
Rating:
4.0

Can’t think of any

Jack N Overton II 
Rating:
5.0

Customer did not leave a comment.

Richard Rufolo 
Rating:
2.0

Customer did not leave a comment.

Stephanie Barnes 
Rating:
5.0

Customer did not leave a comment.

Luca Masters 
Rating:
5.0

Customer did not leave a comment.

david voor 
Rating:
5.0

Paperwork gives incorrect information on after hours returns (says to use app but one needs to use the link in the text sent after renting).

Chris Vandenbossche 
Rating:
4.0

It is way at the back side…Advertising it better on the street would help find it easier.

ernest njogu 
Rating:
5.0

It’s easy to pick and return the truck. Appreciate this service and its quality.

Gayan Manage 
Rating:
5.0

The app has no obvious way to see initial mileage or fuel level if you did not save it.

Drake Wood 
Rating:
5.0

Customer did not leave a comment.

PATRICIA THORNBERG 
Rating:
3.0

It was uncomfortable dropping off. No staff, no out door instructions. It also took two rounds with Uhaul chat to confirm drop off

Thomas Doran 
Rating:
4.0

The U-Haul app to complete the check out of the truck didn't, work. Had to wait for the office to open,, only took a couple of minutes at the desk.

Michael Dixon 
Rating:
5.0

Good job. Everything in this process was very easy. Thanks.

scott robertson 
Rating:
5.0

Customer did not leave a comment.

GEORGE BROOKS 
Rating:
5.0

Customer did not leave a comment.

Grace Hartke 
Rating:
5.0

Staff were very efficient and professional

Mathew Rock 
Rating:
5.0

David and his colleague on Hickory Rd in South Bend/Mishawaka (Indiana) were exceptional. Set me up short notice, conveniently and efficiently, on a Sunday morning for family furniture transpo.

Douglas Morris 
Rating:
5.0

This was a great location to work with. I look forward to working with them again.

Debbie DiLorenzo 
Rating:
4.0

Customer did not leave a comment.

Dave Irving 
Rating:
5.0

Customer did not leave a comment.

Michael Cornett 
Rating:
5.0

Make your online rental experience better. Update your auto check in, auto return videos. Call center got me exactly what I needed. Wasn’t possible online. “ vehicle not available….” The staff at the actual center were spot-on. Those two guys need a raise.

scott senff 
Rating:
5.0

It was easy and was perfect!

MARY GALLAGHER 
Rating:
5.0

They have great customer service and I only prefer their location.

Amanda Wells 
Rating:
5.0

Customer did not leave a comment.

David Kaminski 
Rating:
4.0

Customer did not leave a comment.

Glenn Pearson 
Rating:
5.0

Great customer service

Janice Cronin 
Rating:
5.0

Customer did not leave a comment.

Todd Kindinger 
Rating:
5.0

Keep up the good work!

James Shinsky 
Rating:
5.0

Customer did not leave a comment.

Kathy Lard 
Rating:
5.0

They were friendly and very helpful.

Charles Matheny 
Rating:
5.0

Thanks for accommodating me after I reserved on the wrong weekend. The whole staff was great with helping me fix my mistake.

Jeff Smith 
Rating:
5.0

Customer did not leave a comment.

Matthew Hund 
Rating:
4.0

Customer did not leave a comment.

Leah Steinhiser 
Rating:
5.0

Dave and his staff are excellent!

NHATDUC NGUYEN 
Rating:
5.0

The staff is friendly and kind. They treat their customers with respect.

NHATDUC NGUYEN 
Rating:
5.0

Customer did not leave a comment.

DERRICK FOSTER 
Rating:
5.0

Customer did not leave a comment.

Cecilia Bruce 
Rating:
3.0

Make the online checkin work correctly.

KENNETH SOLNOKY 
Rating:
4.0

Customer did not leave a comment.

Rhiley Hellyer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

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