Customer Reviews for Sours Automotive
(U-Haul Neighborhood Dealer)

495 reviews

2146 Tinkling Spring Rd   Stuarts Draft, VA 24477

(540) 712-2994

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(540) 712-2994

2146 Tinkling Spring Rd
Stuarts Draft, VA 24477

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri-Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Kenneth Miller 
Rating:
3.0

Customer did not leave a comment.

Cynthia McMillan 
Rating:
5.0

The pickup experience was great. The trailer was clean and easily accessed. The owner was very communicative, flexible, and courteous during the entire process.

Steve North 
Rating:
5.0

It was a great service and glad that you have something like this to offer.

Jonathan Troyer 
Rating:
4.0

Customer did not leave a comment.

Kelly ORourke 
Rating:
5.0

Nothing! Great customer, great location, well maintained and clean truck, quick and easy process!

kathy mohler 
Rating:
5.0

Customer did not leave a comment.

Brenda Burns 
Rating:
5.0

The person who helped me was very nice and professional.

Timothy Knoebel 
Rating:
5.0

Customer did not leave a comment.

Adam Swiger 
Rating:
4.0

Customer did not leave a comment.

Bruce Wallace 
Rating:
5.0

Customer did not leave a comment.

ERROLLDOUGLAS HUGHES 
Rating:
5.0

Very nice worker ! Easy rental and return!!!! Equipment was in very good shape

lora campbell 
Rating:
5.0

Customer did not leave a comment.

RUSSELL NEYMAN 
Rating:
5.0

Customer did not leave a comment.

Leslie Beckham 
Rating:
3.0

Not exactly a full service location.

Mark Graham 
Rating:
5.0

Customer did not leave a comment.

RICK and LESLIE GUNNiNG 
Rating:
4.0

More options available.

Chris Danatzko 
Rating:
3.0

The location was put of my way, I was told I had to return my rental there and not the one more convenient to me. Called the 800 number and she wasn't helpful either

Maggie Puffenbarger 
Rating:
5.0

The uhaul truck I rented had a lot of play in the front end (wheels) and had to have correction to keep it in the lane.

Roy Floyd 
Rating:
4.0

Was very disappointed an not satisfied with the truck we got the driver side mirror was completely broken an no mirror made it almost impossible to back up an made it a difficult day this truck should have never been rented out this could be a very dangerous situation

Chad Shirley 
Rating:
5.0

Always very helpful.

Tim craig 
Rating:
1.0

This location charged me more money because I've turned my rental in A-day before it was due so I put my key in the Dropbox now I'm having to fight with them to find out why they charge me another $100

Eleanor M Whitesell 
Rating:
4.0

Customer did not leave a comment.

Laura Marvin 
Rating:
1.0

Poor communication, delayed delivery, transferred several times when calling customer service.

Cesar Cacuso Bellarde dos 
Rating:
5.0

Customer did not leave a comment.

Danny Spitler 
Rating:
3.0

I was charged 4 days should been 3. Hope it gets fixed. Trailers need jacks.

Douglas Simmers 
Rating:
5.0

Customer did not leave a comment.

Edward Pugh 
Rating:
5.0

Customer did not leave a comment.

Robert Buckley 
Rating:
4.0

Customer did not leave a comment.

Charles Crummett 
Rating:
5.0

Customer did not leave a comment.

MICHAEL POOLE 
Rating:
4.0

Customer did not leave a comment.

Steve Hartley 
Rating:
5.0

Easy pickup and drop off. Friendly staff. Excellent experience!

Carissa Brooks 
Rating:
5.0

Customer did not leave a comment.

KELLYMARIE TAYMAN 
Rating:
5.0

I have dropped off a couple of times and rented before at this site and they are great! Every time!

VICKI CLARK 
Rating:
5.0

Customer did not leave a comment.

TYRONEHOWARD FORDE 
Rating:
5.0

Customer did not leave a comment.

Gail Kraemer 
Rating:
3.0

Customer did not leave a comment.

Bob Walck 
Rating:
5.0

Customer did not leave a comment.

WAYNEWILSON DAVIS 
Rating:
5.0

This location was amazing! I have dropped off here before and they make it so easy at their location. Lots of room! Very friendly! Great group of people!

VICKI CLARK 
Rating:
4.0

All was good with no problem.

ALLENHARTZLER SWAREY 
Rating:
5.0

Customer did not leave a comment.

VICKI CLARK 
Rating:
5.0

Customer did not leave a comment.

Paul Schneider 
Rating:
5.0

Customer did not leave a comment.

Jared Sanford 
Rating:
5.0

Customer did not leave a comment.

Jimmy Spivey 
Rating:
3.0

Through no fault of the people at this location I will not do business with UHAUL again. They at least informed me of the problem with the paperwork from the pick up location and made me aware of the enormous charge UHAUL would chargeback for its own mistake.

BRIANROBERT BANDY 
Rating:
5.0

Phone system and online chat not very effective. Frequently dropped from phone call after very extended holds, or dropped on 'transfer'. Phone customer help system is not acceptable. Personnel seem good when contacted. Would be good to have a "auto call-back" option, and statement of hold times.

Victor Esch 
Rating:
5.0

Customer did not leave a comment.

JACOBLEE HEVENER 
Rating:
5.0

Customer did not leave a comment.

Alan Sweet 
Rating:
5.0

I had mostly large boxes and totes and was going across the country, so the U-box was definitely a better option for me. Cost-wise it was maybe a bit higher than getting a truck and all the fuel and towing my car, but I didn't have to worry about finding parking for a truck and trailer for 4 or 5 nights and that was entirely worth it to me. My experience was very positive, it made the trip and the move a lot less stressful. Packing the box was easy and it shipped out quickly. My box arrived well ahead of schedule, which was great. Make sure to let the destination know at least 24 hours ahead of when you want to retrieve your things when they arrive, I had a bit of trouble with the paperwork at the end because of that but all my things arrived perfectly with very little shifting.

Wendy Eikenberry 
Rating:
5.0

Very easy pick-up. Great Service

RALPHJOSEPH CHITTAMS JR 
Rating:
5.0

Good people to work with.

Stan Ogden 
Rating:
5.0

Customer did not leave a comment.

Robert Tarantole 
Rating:
5.0

Great people!

ROBERTEDWARD PIETRAFESA II 
Rating:
3.0

Customer did not leave a comment.

JOHNROSSANTWAN DEMETRIUS 
Rating:
4.0

Customer did not leave a comment.

SAMUELBENEDICT KONKOL 
Rating:
3.0

Customer did not leave a comment.

Bobby Gregory 
Rating:
5.0

Customer did not leave a comment.

Cheryl Honeycutt 
Rating:
3.0

I dropped the truck off when the business location was not open.

Nikkila Scott 
Rating:
4.0

Customer did not leave a comment.

MARYSHIRLEEN SANTOMIERI 
Rating:
4.0

Customer did not leave a comment.

Scott Heinz 
Rating:
5.0

Customer did not leave a comment.

Charles Grimm 
Rating:
4.0

Location closed, used drop off.

Tamara Merrill 
Rating:
5.0

Everything seemed good to me.

Robert Dunton 
Rating:
5.0

Good experience overall. Very helpful in every way.

JAMES PETERSON 
Rating:
1.0

Customer did not leave a comment.

Amanda Garsa 
Rating:
5.0

As a add on partnership with uhaul staff goes above and beyond to help customers. If phone is busy call back most likely helping another customer, only one person working all calls for both businesses.

DAVIDDWAYNE ROST 
Rating:
5.0

Customer did not leave a comment.

Rachael ainsworth 
Rating:
5.0

Great customer service. I always use uhaul when I need a trailer for moving stuff.

Brenda Strawser 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Mohr 
Rating:
5.0

Quick and expedient service. Truly appreciate the customer service.

Bret Wesson 
Rating:
3.0

Customer did not leave a comment.

Colyer Williams 
Rating:
4.0

Customer did not leave a comment.

Wayne Zink 
Rating:
5.0

Incredibly friendly staff that helped out with my questions about delivery and pick up.

Diane Prince 
Rating:
5.0

Customer did not leave a comment.

Curtis Ruttle 
Rating:
1.0

Despite talking to the manager multiple times my boxes were not ready when I came to get them and the manager, whom I previously spoke with, claimed to have no idea I was coming.

Catherine Battreal 
Rating:
4.0

I was shocked that it cost over $300 to move locally. We had to keep it an extra day and was told we drove over 100 miles I didn't write the miles down so I'm not sure. We couldn't rent the bigger truck because it wouldn't fit into the drive way had to make 3 trips but with in a 10 mile radius glad it's over and done

LISA WADE 
Rating:
5.0

Customer did not leave a comment.

Peggy Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

Timothy Nelson 
Rating:
1.0

Customer service was a nightmare. And it ended up costing us an arm and leg

haley roberts 
Rating:
1.0

Worse experience with any company I have ever had period. Do not use uhaul for interstate travel.

gregory dycus 
Rating:
5.0

tried to drop trailer off in Lexington, VA and the person at the Texico was not very helpful.

Timothy Nelson 
Rating:
5.0

Accidentally left something in the cab of the truck and was able to go back the next day and pick it up. Thanks to Rusty and his crew.

Ron Loveland 
Rating:
3.0

Customer did not leave a comment.

Jason Morris 
Rating:
3.0

Ensure equipment is in truck

shelby clough 
Rating:
5.0

Everything was exceptional. Rusty Sours worked with us to pick up the trailer while the shop was closed. He made a special trip in to give us the rental. Very pleased.

Sam Robb 
Rating:
5.0

Customer did not leave a comment.

Edward Taylor 
Rating:
5.0

Customer did not leave a comment.

Kelly Freed 
Rating:
3.0

Customer service was very slow. Took 40 min. But maybe that's just how long it takes?

Lisa Cole 
Rating:
3.0

Customer did not leave a comment.

PETER VIGLIANO 
Rating:
5.0

Very professional and timely with their communications with me. I highly recommend!

MARY CUMMINGS  |  Reservation 
Rating:
1.0

The folks at Sours Automotive acted like it was a burden to give us access to our UBox once it arrived late. Additionally, we just had to cancel a credit card due to fraudulent charges three months in a row from UHaul for "car rental" and "other travel" five months after we completed our business with UHaul. Completely unimpressed.

Christina Wiskeman 
Rating:
2.0

U-haul changed the drop-off location at THEIR discretion, despite a longer trip, more miles, more gas for the renter. They changed the drop-off location TWICE, while driving to my destination with the truck. Not a very User-conscious practice. Seems like they use the renters as their truck delivery service, at the renters extra expense and time.

patrick williams 
Rating:
5.0

Customer did not leave a comment.

Lynne Ledet-Klibert 
Rating:
5.0

Rusty was very professional.

Jennings Hobson 
Rating:
5.0

The estimator for the number of boxes was off by 2 boxes, that’s my only complaint

Bonnie Fotzgerald 
Rating:
5.0

Had a problem on phone when I took truck back. The app opened all was fine untill it was time to close out. either lost connection or app was not working.

Samuel Surratt 
Rating:
5.0

Rusty is always kind and generous. We always rent from him. Luv the convenience of it right in or neck of the woods. Definitely would recommend.

KITTY GAYHART 
Rating:
5.0

Return was quick and easy. Excellent service.

Laura Robertson 
Rating:
5.0

Customer did not leave a comment.

Chris Wilmott 
Rating:
3.0

I was waiting outside for good 10 mins for the truck key for my an online mobile pick-up.

Siddharth Patel 
Rating:
5.0

The only issue I had with the truck was the back wheel on the passenger side was very wobbly. So I took it to the tire shop and had them look at it. The mechanic said I was going to have the ride of my life if I hadn’t stopped to get it checked. The lug nuts were loose and could be turned by hand. He said it was probably a bit crooked when the lug nuts were tightened and when it was on the road it caused it to be wobbly and work itself loose. But it was all good and the truck ran fine. Overall I was very pleased with Sours Automotive and I will use them again in the future. They were very helpful and pleasant to work with.

Jeffrey Kirtz 
No reviews have been submitted for this location.

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