Customer Reviews for Sound Storage of Lynnwood
(U-Haul Neighborhood Dealer)

44 reviews

16429 20th Ave W   Lynnwood, WA 98037

(425) 967-8125

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(425) 967-8125

16429 20th Ave W
Lynnwood, WA 98037

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Ankit Umesh Agrawal 
Rating:
5.0

Clerk was very friendly and helpful. :-)

Terri Neves 
Rating:
5.0

Customer service by Philip was outstanding

Francisco Ospina-Cuellar 
Rating:
5.0

This is the first time someone is so nice, polite, respectful, friendly and amazing at a uhaul store. Rachel is the best, thank you very much for everything.

Adan Mazariegos 
Rating:
5.0

Service was great at this location. 15' truck was the cleanest I've seen from my entire uhaul experience.

Raina Duenas 
Rating:
5.0

The staff is very helpful. They made the whole process easy and quick.

Marshall Peabody 
Rating:
1.0

I have submitted and claim and I am waiting to hear back from management. This location stated multiple times they are in no way affiliated with Uhaul

Evan Thompkins 
Rating:
5.0

Excellent service from Rachel who was knowledgeable and gave great advice to make the most of my time with my rental truck. Truck was clean and worked perfectly. Big thanks to Rachel for a great experience!

Jonathan Mosol 
Rating:
5.0

Customer did not leave a comment.

Johnny Tice 
Rating:
5.0

Customer did not leave a comment.

Jerod Grant 
Rating:
5.0

Great customer service and easy check in process!

ALEC HAAG 
Rating:
4.0

Customer did not leave a comment.

Tonya Gagnon 
Rating:
5.0

Customer did not leave a comment.

Miguel Dacruz 
Rating:
5.0

Customer did not leave a comment.

RALPH DELOSREYES 
Rating:
5.0

Customer did not leave a comment.

MUKESH KATHAYAT 
Rating:
5.0

Customer did not leave a comment.

Robert Boone 
Rating:
5.0

Customer did not leave a comment.

Sujan Dua 
Rating:
5.0

Customer did not leave a comment.

Jack Davidson 
Rating:
4.0

Customer did not leave a comment.

Aaron Hobson 
Rating:
4.0

the clock on the dashboard was an hour off, so we thought it was later than it actually was. I would recommend making sure the clocks get changed when necessary.

SHELLEY COLTON 
Rating:
5.0

Customer did not leave a comment.

DANIEL NAVARRO 
Rating:
4.0

The online experience was horrific. The fact that I was able to schedule for one location, then without being asked if it was OK, be moved to a different pickup location is ludicrous. I shouldn't have to talk to three people to secure the correct rental when using the online option. However, the personal experience from Gurgen, the Asst Manager, helped make an otherwise difficult day much easier. He was friendly, helpful, informative, and reassuring. When we had a glitch with a refund he explained what has happening and helped ensure I felt comfortable with the outcome. For that reason I'll go back to that location if needed.

THEODORE CASE HERSHBERGER 
Rating:
3.0

Allow the renter to have the furniture padding bag and the two-wheel truck removed for a given rental. I rented the *whole* truck and was not pleased to find those items present and unremovable (without being charged for their use).

ERIC CHAMBERLAIN 
Rating:
5.0

Customer did not leave a comment.

RACHEL RIVERA 
Rating:
3.0

Very poor uhaul customer service. Very long telephone wait times. They lie about the size of their trucks. I rented a 15ft truck which clearly stated online "Inside dimensions: 15' x 7'8" x 7'2" (LzxWxH)" but was delivered a 12ft truck with inside bed length 11'9"

mike spence 
Rating:
5.0

Customer did not leave a comment.

KRISTINA HEINZ 
Rating:
5.0

Customer did not leave a comment.

Joseph Hudson 
Rating:
5.0

Customer did not leave a comment.

JEREMY NORMAN 
Rating:
5.0

Customer did not leave a comment.

David Lee 
Rating:
5.0

Customer did not leave a comment.

Amy Umberger 
Rating:
4.0

Good customer service! The only downside was the dolly I reserved was not available but they did resolve the problem!

Gregory Joralemon 
Rating:
2.0

The truck was absolutely disgusting! Strong mold smell, my fingers stuck to the steering wheel, the inside of the odometer glass is totally fogged over with either mold or condensation. When I reached my destination I had to spend a half hour cleaning and sanitizing the truck. We are in a pandemic! This truck was a breeding ground for Covid 19. I also have an allergy to mold by the time I drove 1.2 miles I was having a hard time breathing. I took pictured of the 2 rags I used to clean the interior, they are both black with the crud I cleaned up. This truck was a hazard and put my health in danger. The truck also idles very rough, needs a serious tuneup. The only good thing about this experience was the guy at the counter was nice. Otherwise I would have given 1 star.

Mary Nash 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE SEBASTIAN 
Rating:
4.0

The app pickup was under par...took 15 minutes to go through the approval process and still found out that it wasn’t completed. The check out process wouldn’t upload pictures and took another 15 minutes to check out.

John Sanguinet 
Rating:
5.0

The online pick up process was a pain. I’ll just visit the store next time.

Tyler Van Horn 
Rating:
5.0

Customer did not leave a comment.

Stephanie Pidgeon 
Rating:
4.0

Customer did not leave a comment.

Dong Sung 
Rating:
5.0

Need to keep maintenance up on all the vehicles RPM are running awful high in this vehicle....

Erica Kelly 
Rating:
5.0

It seemed the truck could use a tune up.

Bill Street 
Rating:
5.0

Customer did not leave a comment.

Bill rasmussen 
Rating:
1.0

This location only has mobile checkin. I could not get the app to work, then the girl working the counter made me wait outside in the rain and cold while she waited on another customer. She then gave me an attitude about how "the app works for everyone else." Also, I forgot to check how much gas was in the truck before, but it was almost kn empty when I was done, and I'm sure I didn't use 3/4 of a tank. So, I put $75 worth of gas in it. I can chalk the entire experience as a lesson learned to a) check the gas before I leave the facility, and b) never use this facility again.

Christine Hill 
Rating:
1.0

I had reserved a Pick-Up truck and called the location to confirm. Hours later, I receive an email that says I won't have a pick-up truck and instead, the 15' truck. In addition, the cost per mile went from $0.99 to $1.39. The fact that the email was sent so late, I didn't have time to re-book somewhere else and got stuck paying an extra $20 or so. I'm expecting a call back from U-Haul after this review or I will call and get an adjustment. Thanks, Ritesh

Ritesh Patel 
Rating:
4.0

The website allowed me to choose options that weren’t available at this location. The employee was kind and did his job well, but had way too many problems with the computer. When I arrived, my phone said that the website was down. Overall: employees great! Truck average. Technology very poor.

Danielle Miner 
Rating:
5.0

Great service

Ed Bishop 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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