good
Ron Palmer
Customer Reviews for Sonoma Valley Fruit Basket
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Better communication re spot name The Fruit Basket in Sonoma
Lee M VarmuzaOmar went out of his way to make everything better. Great execution!
chris rateaverWas told to pick up trailer at this location but when I got there they did not have one available. I was told that I could pick up one the next day at a different location. While this was inconvenient at least there was a solution, and Josephine Hernandez at the Santa Rosa location was extremely helpful.
John NielsenIf possible, have the trucks closer to town. It would save the customer $ and time.
Ray PerriardNo improvement needed! Omar was excellent and so friendly! Any time we need to rent a U haul we will return to Omar at the Sonoma Valley Fruit Basket on Arnold drive!
Margret SerafiniThe bright lights didn’t work. That was pretty inconvenient.
Barry WoodwardGreat service, availability and suggestions! Thanks!
SHIRRYL BAYLESSWhen I dropped off the truck there was no one who was familiar with how to except the truck. The person needed to call someone. The drop-off seemed a bit sketchy but I was assured everything was OK. I had to reach out to customer service.
JEFFERY LENHARDTLocation was fine. Uhauls customer service is the worst. My experience was the worst I've ever experienced and a I'll tell All my 100k followers what uhaul did to me. F uhaul.
GEORGENE DEMSKIYou guys have got to seriously get your stuff together. The last several rentals from you have been completely disastrous and your equipment is barely usable. I really felt that my truck was going to break down the way it was driving. And the customer service trying to rent a truck was abominable. Get it together- take care of your equipment and get better phone staffing!!And to top it off the place I rented it from told me he thought I was picking it up at another location and that the truck that was reserved for me was broken down and have been for over a week and he said he thought that by my having a huge fit with you he would get his truck fixed. But I would be up a creek without a paddle that day because I would’ve NOT had a truck for a huge major important wedding.Your company is in need of a serious over-haul. Pun intended.
ERIKA ANDERSONI was told by text last minute that this was my drop off location. I tried to follow the mobile drop off on line which said to drop keys in drop box but they didn’t have a drop box just combo locked boxes with no info on how to get a combination. Employee at fruit stand could not find my rental information . They finally agreed to take my keys
Stephen LochteAttendants were helpful w a friendly attitude
edwin oviattThe owner was there on time to meet with me and went over the whole process he really helped me get familiar with the key details. Great guy
Suren Singhi had issues with the app. it let me check in the vehicle at the wrong location with the same name
MATTHEW CARPENTER