Customer Reviews for Sonoma Valley Fruit Basket
(U-Haul Neighborhood Dealer)

27 reviews

24101 Arnold Dr   Sonoma, CA 95476

(707) 931-4541

Office Hours

  • Mon-Sun: 10 am–5 pm

Services at this Location:

Contact Us

(707) 931-4541

24101 Arnold Dr
Sonoma, CA 95476

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

good

Ron Palmer 
Rating:
4.0

Better communication re spot name The Fruit Basket in Sonoma

Lee M Varmuza 
Rating:
4.0

Customer did not leave a comment.

Kevin Neeson 
Rating:
5.0

Customer did not leave a comment.

Peter Schmitz 
Rating:
5.0

Omar went out of his way to make everything better. Great execution!

chris rateaver 
Rating:
5.0

Customer did not leave a comment.

Richard Dieterich 
Rating:
4.0

Was told to pick up trailer at this location but when I got there they did not have one available. I was told that I could pick up one the next day at a different location. While this was inconvenient at least there was a solution, and Josephine Hernandez at the Santa Rosa location was extremely helpful.

John Nielsen 
Rating:
2.0

If possible, have the trucks closer to town. It would save the customer $ and time.

Ray Perriard 
Rating:
5.0

No improvement needed! Omar was excellent and so friendly! Any time we need to rent a U haul we will return to Omar at the Sonoma Valley Fruit Basket on Arnold drive!

Margret Serafini 
Rating:
3.0

The bright lights didn’t work. That was pretty inconvenient.

Barry Woodward 
Rating:
5.0

Customer did not leave a comment.

David Rohde 
Rating:
5.0

Customer did not leave a comment.

John Camajani 
Rating:
5.0

Great service, availability and suggestions! Thanks!

SHIRRYL BAYLESS 
Rating:
3.0

When I dropped off the truck there was no one who was familiar with how to except the truck. The person needed to call someone. The drop-off seemed a bit sketchy but I was assured everything was OK. I had to reach out to customer service.

JEFFERY LENHARDT 
Rating:
3.0

Location was fine. Uhauls customer service is the worst. My experience was the worst I've ever experienced and a I'll tell All my 100k followers what uhaul did to me. F uhaul.

GEORGENE DEMSKI 
Rating:
2.0

You guys have got to seriously get your stuff together. The last several rentals from you have been completely disastrous and your equipment is barely usable. I really felt that my truck was going to break down the way it was driving. And the customer service trying to rent a truck was abominable. Get it together- take care of your equipment and get better phone staffing!!And to top it off the place I rented it from told me he thought I was picking it up at another location and that the truck that was reserved for me was broken down and have been for over a week and he said he thought that by my having a huge fit with you he would get his truck fixed. But I would be up a creek without a paddle that day because I would’ve NOT had a truck for a huge major important wedding.Your company is in need of a serious over-haul. Pun intended.

ERIKA ANDERSON 
Rating:
1.0

Customer did not leave a comment.

CHARLES MOORE 
Rating:
3.0

Customer did not leave a comment.

Margaret Gokey 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA POLOUS 
Rating:
1.0

I was told by text last minute that this was my drop off location. I tried to follow the mobile drop off on line which said to drop keys in drop box but they didn’t have a drop box just combo locked boxes with no info on how to get a combination. Employee at fruit stand could not find my rental information . They finally agreed to take my keys

Stephen Lochte 
Rating:
3.0

Customer did not leave a comment.

Kevin Bodwell 
Rating:
3.0

Customer did not leave a comment.

Jennifer Churchill 
Rating:
5.0

Customer did not leave a comment.

ROBERT RATCLIFF 
Rating:
5.0

Attendants were helpful w a friendly attitude

edwin oviatt 
Rating:
5.0

The owner was there on time to meet with me and went over the whole process he really helped me get familiar with the key details. Great guy

Suren Singh 
Rating:
5.0

Customer did not leave a comment.

Marcus Trombella 
Rating:
4.0

i had issues with the app. it let me check in the vehicle at the wrong location with the same name

MATTHEW CARPENTER 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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