Customer Reviews for Sonoita Auto Service Center
(Distribuidor de U-Haul del vecindario)

99 comentarios

3256 Hwy 82   Sonoita, AZ 85637

(520) 433-9852

Horario

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado

Services at this Location:

Contáctanos

(520) 433-9852

3256 Hwy 82
Sonoita, AZ 85637

Services at this Location:

Horario

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

J H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACK R. 
Clasificación:
5.0

One word... "NOTHING"! You guy's are "AWESOME"! Thanks...again!

MICHELLE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lyle F. 
Clasificación:
3.0

Location was ok, but kind of run down. Trailer was not really dirty, just very well used and abused.

Doyle W. 
Clasificación:
3.0

El cliente no dejó un comentario.

BERNADETTE H. 
Clasificación:
5.0

good customer service, equipment in good condition

JOHNG C. 
Clasificación:
5.0

Thanks for all your help

JOHN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNA C. 
Clasificación:
5.0

Very helpful in finalizing my paperwork

Jonathan S. 
Clasificación:
5.0

Very friendly, helpful and efficient. Highly recommended!

Jeffrey C. 
Clasificación:
5.0

No trailer where I had reserved it in Green Valley. Corporate called to divert me to this store saying it was 25 miles away. Turned out it was 45 miles away. OK, kids, on these roads that meant I had to take 2 hours extra drive time out of a very busy time cleaning out a house to go pick up a trailer that was supposed to be reserved at a dealer 2 blocks down the street from where I was working. Super inconvenient and not at all happy about it.

Jeffrey S. 
Clasificación:
3.0

If a location rents U-haul, they should carry hitches. We were told to go to a hardware store and buy a hitch.

Connie G. 
Clasificación:
5.0

Had problems with the early check in Probably due to our bad internet service here

Roger C. 
Clasificación:
5.0

Amber was a great help

Lawrence R. 
Clasificación:
5.0

Top #1 Service

Al A. 
Clasificación:
5.0

Amber was terrific! We had a good experience dropping off the truck.

Gregg G. 
Clasificación:
5.0

Great experience Got jobs complete A mile from our house Nice folks to rent from??????

Bob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

noah S. 
Clasificación:
5.0

El cliente no dejó un comentario.

marc S. 
Clasificación:
5.0

I have no suggestions for improvement. My experience was completely positive in all aspects of reserving the trailer, picking it up and returning it.

Harlod P. 
Clasificación:
3.0

TRAILER IMPROPERLY HOOKED UP BY STAFF: TOW CHAINS NOT CROSSED UNDER TRAILER TONGUE BASIC TOWING 101, SIMPLE THING BUT COULD BE DISASTEROUS

Gregg J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
3.0

I never received an invoice when we picked it up. We did not know what it said so when we returned the truck, we got charged for refueling when we should not have. When we picked it up it was half full.

Crystal H. 
Clasificación:
3.0

Communication between the employees was not great but the unit we rented was ready and in great shape.

Marc M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob S. 
Clasificación:
3.0

Very helpful personal. Convenient.

BILL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

dan F. 
Clasificación:
4.0

The service was very friendly (better than most other locations), but was slow (similar to many locations); fortunately, I was not in a hurry this time around.

Marshall M. 
Clasificación:
3.0

El cliente no dejó un comentario.

rachael W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JIM T. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT J. 
Clasificación:
4.0

Fast, friendly, knowledgeable service.

Marshall M. 
Clasificación:
5.0

Amber at Sonoita Auto was friendly, professional and wonderfully efficient. I'd recommend them wholeheartedly. 5 star experience.

RITA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike E. 
Clasificación:
2.0

The truck was full of blankets and boxes and plastic from the previous user, and I was charged 50 dollars for it, after the clerk had told me it would be cleaned out when I picked it up. There was also a trailer attached to the truck that I had to remove myself as the location was closed the day I picked up the truck. I was told that would also be removed and was not.

Dacey H. 
Clasificación:
5.0

The employees where very friendly and helpful. Excelent service.

Arelis D. 
Clasificación:
5.0

The manager knew her business and was prompt and friendly. all went well!

Don A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
4.0

The location was great, but we had a flat tire , no spare is provided so we had to return it. Could not use it our second day.

darrel U. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRAD V. 
Clasificación:
3.0

El cliente no dejó un comentario.

susan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duncan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Duncan B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANN M. 
Clasificación:
5.0

Excellent service, very reliable and thorough

Joseph K. 
Clasificación:
5.0

This location was great to do business with.

Tariq L. 
Clasificación:
5.0

El cliente no dejó un comentario.

barry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ralph D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al A. 
Clasificación:
5.0

El cliente no dejó un comentario.

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS E. 
Clasificación:
3.0

El cliente no dejó un comentario.

shane O. 
Clasificación:
5.0

Not a location problem. Uhaul needs to either decommission or upgrade all equipment as it ages. I rented a very old car hauler. Had a tire disintegrate 60 miles into my trip. A safety problem and put me 2 hours behind schedule. I saw the age of the tires / equipment when I rented it. I think your job is to maintain your equipment 1st class... Waiting til it breaks or fails on the road is unsafe and bad business.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

The drop off was speedy and efficient, and the woman there was able to alter our next reservation quickly.

ALXE N. 
Clasificación:
2.0

The young lady who processing the rental transaction was professional and courteous. The young man who connected the trailer checked lights, but did not check trailer interior where I found dirt and debris when I started loading the trailer, he did not check tires which I found two properly inflated, one grossly under inflated and one flat with a nail in it. When I went inside the office and told the young man the tire was flat with a nail, he acted like I was bothering him. I said he needed to change the tire, which he did, but with obvious contempt.

Thomas A. 
Clasificación:
3.0

Business closed for weekend...

tim W. 
Clasificación:
4.0

El cliente no dejó un comentario.

LYNNE B. 
Clasificación:
3.0

I was entirely satisfied with my experience renting a U-Haul 15 ft. truck from Sonoita Auto. Amber was awesome, taking care of my needs despite computer glitches and bad weather. Will use them again if the need arises.

JOHN P. 
Clasificación:
3.0

Nothing wrong about the service. The truck wants to wander down the road when driving it. With only 46000 miles on the truck this should not be. May need a wheel alignment done or something is loose.

Tedd D. 
Clasificación:
3.0

The only complaint I have about this place is that U-Haul rentals are not their primary business. I didn't think the staff was very friendly or had a good customer service orientation. I felt as though completing the check-in for the vehicle was an imposition and inconvenience for them and their knowledge of the U-Haul computer system was minimal. The location was not very clean or inviting either and "U-haul" signage was not very visible.

Brenden P. 
Clasificación:
4.0

I will not use the internet site for my reservation again. Not a good experience. Too much uncertainty. I will definitely use Sonoita Auto if I need to rent in the future. Friendly, compitent, excellent customer service. Amber is the best. She made sure everything was right and looked out for me as the customer. Thanks again Amber!!

Greg H. 
Clasificación:
5.0

Just keep up the same service you provided me and you will be a winner every time.

Neil H. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRIE P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark M. 
Clasificación:
3.0

reserved on line and was called to pickup the truck and moving equipment 30 miles away. Got there and the truck was available but had to go to the original location to get the moving supplies, dolly and pads.

Ernie F. 
Clasificación:
3.0

El cliente no dejó un comentario.

chris H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LIZ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
1.0

We paid for 5 days and over 1000 miles. We were told that when we turned the truck in, we could get a refund for the days and miles we did not use. We pushed ourselves and turned the truck in in 3 days, using under 1000 miles. We were expecting a refund of a little over $100. We were told that uhaul does not give refunds. At this point we had pushed ourselves, loading and unloading, driving long days. I would not do business with Uhaul again, nor would I recommend it to anyone. Good customer service is crucial, and this was certainly lousy customer service. I could have rented a better truck from their competitor, and taken a more relaxed trip had I been properly informed. Do not rent a uhaul.

JUDY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALXE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katie B. 
Clasificación:
3.0

Better customer service would be nice; don't train employees on my time. It doesn't take three employees to jump start a car while I'm waiting to return my UHaul. Don't 'offer' to unhitch my trailer when I return it...DO IT. Convenient location to my home but that's the only reason to return in the future.

Gregg J. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

victoria b C. 
Clasificación:
5.0

Friendly and fast service.

THOMAS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet H. 
Clasificación:
2.0

We were not very happy with the fact that the truck was not available at the original location or time that the truck was reserved for. This complicated the move. It also cost more than original estimate.

TONI/MARK P. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG S. 
Clasificación:
3.0

very helpful

ED W. 
Clasificación:
3.0

It would be nice if we could get (and return) the vehicles with a full tank. It's annoying to have to fill up first thing. Also, trying to return the vehicle with not to much more than the required minimum... I find these rentals very expensive, perhaps overly so.

LAURA C. 
Clasificación:
3.0

Although it is the closest location, I would probably look for another one next time. I talked to them several times on the phone and they "could not access my reservation" on the U-Haul system. Then I changed to a smaller truck when I realized the 17 ft would not make the turn in my driveway. I called 2x to discuss this, reminded the person who called to confirm my reservation, and was told they would bring a 14 ft truck from another location. Yet, when I called the day before to confirm that they had, they said no. Luckily, my movers were skilled puzzlemen and figured out how to fit nearly everything in the 10 ft truck. A few things were left behind but they were not essential and I can take them in my car on subsequent trips. What made me upset was the lack of communication and follow up. No one called me to say "we can't get the 14 ft truck for you." Just some basic customer service was needed and it would have been a lot smoother.

CHERYL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

German Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

none

DON R. 
Clasificación:
3.0

El cliente no dejó un comentario.

KATHLEEN M. 
Clasificación:
3.0

The owner of Sonoita Auto Service has done everything in his power to correct an error and resolve a dispute I'm having with U-Haul. I have no problem with this U-Haul contractor, who is a fair and ethical man. I do however have extreme issues with U-Haul as a company since they are overcharging me and continue to stack on fees for days that the truck was not in use by me and had been returned.

DAVID C. 
Clasificación:
5.0

Extremely good customer service.

LORI W. 
Clasificación:
5.0

We want to thank U-Haul for working with us on the return of the trailer!

guy T. 
No se han enviado comentarios para esta ubicación.

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