Customer Reviews for Somis General Store
(U-Haul Neighborhood Dealer)

38 reviews

3335 Somis Rd   Somis, CA 93066

(805) 386-6213

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat-Sun: 11 am–7 pm

Services at this Location:

Contact Us

(805) 386-6213

3335 Somis Rd
Somis, CA 93066

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–7 pm
  • Sat-Sun: 11 am–7 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great customer service. Friendly.

Carol Jackson 
Rating:
5.0

This was so incredibly convenient! The woman at Somis General Store was very pleasant, both on the phone and when we dropped off the keys.

Jill Stein 
Rating:
5.0

Efficient and easy.

Russ Widerburg 
Rating:
5.0

Windshield could have been cleaned (was a little dirty), but otherwise nice rental.

David Cravens 
Rating:
5.0

Customer did not leave a comment.

Charlene Sakioka 
Rating:
5.0

Customer did not leave a comment.

Sean Staker 
Rating:
5.0

Super fast and friendly staff i will comeback for more business at this location Sam and Gigi were great and answered all my Questions thanks we appreciate you

MONICA ARIAS 
Rating:
4.0

Customer did not leave a comment.

Sydney Watson 
Rating:
5.0

the service was quick and hassle free

Barbara Boucher 
Rating:
5.0

Easy, Fast and very helpful guy i will use this location again

Rick Sanchez 
Rating:
2.0

Owner was not on premises. The cashier had to call him to finalize the reservation. Reserved a utility dolly which said it was in stock but didn’t have once we got there.

Ashley Knight 
Rating:
5.0

Friendly, polite, and very easy to pick up and drop off. Best customer service I’ve experienced from a u-haul center thus far, and I rent uhauls about 4 times per month.

DUSTIN SCHALTINATLUCK 
Rating:
3.0

Customer did not leave a comment.

Tracy Williams 
Rating:
3.0

Customer did not leave a comment.

Santiago Patino 
Rating:
4.0

Customer did not leave a comment.

Celeste LOQUET 
Rating:
4.0

Helpful people, and quick.

Oreste Nossardi 
Rating:
4.0

Customer did not leave a comment.

Robert Oettinger 
Rating:
5.0

Super fast and tied everything up for us!

Virginia Nielsen 
Rating:
3.0

Customer did not leave a comment.

Sherrie Miller 
Rating:
3.0

When you do all the work for your return by yourself, there really is nothing to rate.

Bruce Collier 
Rating:
5.0

Sam was so knowledgeable and kind. He made this uhaul rental experience one I will never forget because he was so kind after I had called over 5 places that were so rude.

Ashley Mendez 
Rating:
5.0

Customer did not leave a comment.

Christopher Carr 
Rating:
3.0

Vehicle needed a cleaning but other than that was good.

Moises Rosales 
Rating:
4.0

Customer did not leave a comment.

Oreste Nossardi 
Rating:
1.0

Currently, I'm in the process of filing a dispute with my credit card company over being inappropriately/incorrectly charged for an additional day + other charges by the drop-off location (despite returning the vehicle the same day - 6 hours after picking it up). No rental contract was ever provided (nor any receipt for the credit card charge) at the pick-up location, nothing was signed, we were not given the opportunity to mark any pre-existing damage of the truck, indicator of current fuel level, or any other important information. No inspection was done upon return either. Gas will refilled to the best estimate of the level it was upon check-out, but since no documentation was provided - there was no way of knowing exactly what that was. I was simply told that we were good to go, and once again, no receipt or rental contract provided documenting anything. In addition, when I called u-haul last night about the wrongful charge of $89, I had to wait nearly 30 minutes to speak to somebody who provided no solution to the problem and told me I'd have to wait 48 - 72 hours to hear back from somebody who wasn't even a supervisor. In fact, I was told it would be the very person/location who fraudulently charged our credit card in the first place. A lot of good that's going to do! Extremely dissatisfied with U-Haul's service and will make a point to use somebody else the next time a need arises.

Rich Corsetti 
Rating:
4.0

The webpage to return the truck crashed several times and was difficult to use.

Peter Schink 
Rating:
2.0

The ignition switch was broken, or near broken on the van that I rented. The key would not turn and I had to try it many times before the key would turn and start the engine. This was actually a dangerous situation. Get it fixed!

David Steward 
Rating:
1.0

Customer did not leave a comment.

Jason Yorker 
Rating:
5.0

The pick up location was very convenient. It would of been helpful if someone was there when the vehicle was returned, since I was still responsible for it during the time that it was parked.

Clifton Brown 
Rating:
4.0

Customer did not leave a comment.

FRANK BIALOBRESKI 
Rating:
3.0

Well he wasn't overly friendly, but he was quick!

Scot Miller 
Rating:
5.0

Customer did not leave a comment.

Andrea Settler 
Rating:
5.0

Customer did not leave a comment.

Ivan Bernal 
Rating:
5.0

No improvement necessary!! Very fast, efficient and friendly customer service!! I will definitely recommend this establishment to my family and friends who are in need of renting a Uhaul!!

Lisa Woolsey 
Rating:
5.0

Sam was great! However, the truck wasn't ready until 330 despite the reservation for 2pm. This was frustrating since we already had to move our pickup from a different location which was meant to be at 11AM, so we lost 4 hours of daylight.

Daniel Kuzmanovic 
Rating:
5.0

Customer did not leave a comment.

Eunice Gonzalez 
Rating:
5.0

Uhaul charged me $28 for insurance ... I didn’t order insurance

KEVIN KENNEDY 
Rating:
3.0

Customer did not leave a comment.

Una Siljegovic 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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