i would highly recommend renting from Somerset outdoors. the people are friendly and very helpful. service is very smooth and fast.
frank w
Customer Reviews for Somerset Outdoors LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Car trailer ratchet straps needed lube, rusty and difficult to operate, aside from that renting from this location was very convenient and the staff was very friendly and helpful!
Gary MHave the correct phone number on your website. The phone number does not work to the Somerset U-haul place. I informed the owner the phone number didn't work, and he stated that he has asked numerous times to have U-Haul correct it? Good way for a small business owner to lose a potential customer. Just my .02
Dale HCan’t think of anything, the rental staff at pickup/drop off location were very helpful and professional, the truck ran well, and seemed well maintained.
William MCustomer service was truly exceptional!
Braden CFriendly and helpful staff
John VThe sales person was very knowledgeable, courteous and professional. I would definitely recommend this rental location.
Tony sSome moving companies do this, but I don’t believe UHAUL does — it would be a good idea to include (or at least offer at non-UHAUL locations) rope/ratchet straps in the back of the trucks. In going through the process of reserving the truck and answering questions about additional equipment to rent, I don’t believe I was ever asked about fastening tools such as rope or ratchet straps.
Jacob MGreat place, very efficient!
Sherry AThe man we dealt with was very helpful and accommodating, the steering on the truck was very loose and wanted to wander the highway. It got incredible gas mileage. I would gladly recommend this location to anyone
Ray WSomerset Outdoors is the best, of the best. Very personalized service and they went above and beyond, to make my first UHAUL experience, the best it could be. I drove a few extra miles to get my UHAUL (to help move my daughter), because the reviews for Somerset Outdoors were so very good. Somerset Outdoors met my every expectation! Thank you!!
Robert HFriendly staff, no problems with the equipment - would use this location again.
Raymond MVery personable team at Somerset. They made sure everything was good and secure before we left.
Daniel KBetter leg room for average 6 footer
ALBERT MI can’t think of a thing. Braden w/Somerset Outdoors covers everything, he’s the best!!!!
Beverly BNothing to improve
Richard G