Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Did not like how the the truck drove while on my trip. I had warning lights come on the dashboard while on the highway. The truck was not maintained, as well as it had stains and burns on the seats. The truck needs a steering wheel alignment as well.
Ladarius Irvin
Rating:
4.0
I've used this location before and recommend it.
Jason Hutton
Rating:
5.0
Customer did not leave a comment.
ron mackensen
Rating:
5.0
Customer did not leave a comment.
Ian Ball
Rating:
4.0
Everything was good! No problems, the gentleman at the front desk was very nice and and explained everything very thorough. Would definitely recommend!!
Tamiko Edwards
Rating:
4.0
I had a lot of problems with phone check-in. Luckily a representative shoee we d up shortly and helped. Even he could not make connection work. He finally just pushed me through the paperwork & I signed. He was great, the phone/app sucked
william nedela
Rating:
5.0
Customer did not leave a comment.
Samantha Dickson
Rating:
5.0
Customer did not leave a comment.
David Heino
Rating:
5.0
Excellent services
CHERYL SICKMAN
Rating:
5.0
Customer did not leave a comment.
Dominique Freeman
Rating:
3.0
The app/return was difficult to use. It took 45 minutes for us to complete the process because it would not load and kept rerouting us.
tim foxs
Rating:
5.0
Customer did not leave a comment.
Scott Kurzweil
Rating:
1.0
Somehow, I owe many many fees for reasons that location was not willing to describe why. I refuse to pay until I get an itemized list, and everyone is refusing to answer me. I will not be renting from this place or U-Haul ever again. I’ve had a horrible experience!
Lillian Prout
Rating:
5.0
No improvement needed. The guy there was a very nice and helpful. The location was also very nice, clean and organized. The chocolate sauce, a very clean and well-maintained, and made it easy for a nice smooth move. in my opinion, it has been the best location experience I have had so far..
Shelly Wildmo
Rating:
5.0
Customer did not leave a comment.
Jim kemp
Rating:
4.0
Customer did not leave a comment.
louis sattler
Rating:
5.0
Customer did not leave a comment.
Donald Lusby
Rating:
5.0
Customer service was great!
brandon taylor
Rating:
5.0
Continue working in the same manner of business as you are, and the improvement comes . Thanks alot.
william rogan
Rating:
5.0
I was scheduled to pick up a trailer at 9:00 AM, store opening time. The lady came 20 minutes earlier to prepare for opening, saw me waiting outside and let me in 10 minutes before 9. I appreciate that a lot, she did not have to do this but she did and that means she cares for the customers. I was in a big rush and those 10 minutes meant a lot.
Manuel Agotici
Rating:
5.0
The lady at the counter is awesome! Sorry I don't remember your name.. thank you so much for the great experience! Keep up the good work.
Nicholas Bennett
Rating:
5.0
Explain about measuring to fill up vehicle when returning to shop. When you pick it up not when returned
margaret smith
Rating:
4.0
Customer did not leave a comment.
TIMOTHY ENDICOTT
|
Overall Experience
Rating:
5.0
Stay pleasant
marcella mcdowell
Rating:
5.0
Everything went smoothly
Gary Moutoux
Rating:
5.0
The service was great
Jonathan Green
Rating:
1.0
The woman at the desk is somewhat hostile. The man I spoke with on the phone said she sh
Kelly Taylor
Rating:
5.0
All in all very good company to rent a uhaul from I would recommend anyone to use it.
Kathy Green
Rating:
4.0
Customer did not leave a comment.
Mark Madson
Rating:
4.0
Customer did not leave a comment.
Kelly Willoughby
Rating:
4.0
I didn't realize the rental was for 6 hrs until I received the email.
JONATHAN RYAN
Rating:
3.0
I know it wasn't the fault of the drop off location, but I do have a concern about Uhaul in general. I dropped off the truck 1 day early. It was clean just like when we picked it up in Ann Arbor. My son took photos of the inside of the truck and cab as requested by Uhaul, at the time of drop off. At 2:49 pm on Sunday, September 17th, I received an email saying all was good and there was not any additional charges. Then at 2:59 pm, I received an email saying there would be a $25.00 cleaning charge. I know the truck was as clean as when we picked it up. I believe this is Uhaul's way of getting more money out of it's customers. Because of this, I will not recommend Uhaul to anyone.
Carol Tassie
Rating:
4.0
They were friendly and efficient. I would come back to this location and strongly recommend it to others!
Cole Sedwick
Rating:
5.0
Customer did not leave a comment.
DAVID MURPHY
Rating:
5.0
Basically no breaks left on the truck.
Corey Wolf
Rating:
4.0
Customer did not leave a comment.
KATHY BRUNO
Rating:
5.0
Did not end up getting unit. It was way to small for what I needed
Shannon Tanton
|
Reservation
Rating:
5.0
Customer did not leave a comment.
TEDDY EVANS
Rating:
1.0
Truck sun visor was broken and inoperable. Windshield had a large crack in it affecting visibility. Location attempted to force me to take safemove insurance for a local use 2 hour rental. I was told they would not rent to me if it was not added, even though I declined it in reservation. It was their policy at that location to require insurance for all rentals. I was told I would need to go elsewhere. I will not be back to this location.
Robert Ware
Rating:
5.0
Vehicle was clean. Door seal fell down and had to be pushed back into place a couple of times. Needs to be glued
Paul Chachulski
Rating:
5.0
Very good service. Nice new clean truck
Tim Scharder
Rating:
5.0
Have always used Solo Storage on Howard St. Port Huron for all our moving truck rentals. They are always friendly and very nice to deal with. We have used them for many years.
Raymond Dickinson
Rating:
5.0
Customer did not leave a comment.
Stuart Rath
Rating:
5.0
Customer did not leave a comment.
Sheryl Pepe
Rating:
5.0
Great service!
Dean Galvin
Rating:
3.0
Customer did not leave a comment.
Jason Taylor
Rating:
4.0
Customer did not leave a comment.
SHERRIE WENTZ
Rating:
5.0
We use U Haul on a regular basis to pick up bulk food to run our food pantry thru our church. It would seem to me that your company would offer a reduced .
David Heino
Rating:
5.0
Customer did not leave a comment.
Jason Johnston
Rating:
5.0
Customer did not leave a comment.
Kayla Edwards
Rating:
5.0
Customer did not leave a comment.
ROBERT ALTON WARNER
Rating:
3.0
Customer did not leave a comment.
Kenneth Berish
Rating:
5.0
Customer did not leave a comment.
ROBERT EALY
Rating:
5.0
Customer did not leave a comment.
Ralph Harris
Rating:
4.0
Customer did not leave a comment.
Janet Castello
Rating:
5.0
Dropped in Port Huron after 3 calls to customer service. Have rented trailers numerous times from you and this was the worst experience I have had.
BRIAN LABRASCEUR
Rating:
5.0
Customer did not leave a comment.
Michelle Westley
Rating:
3.0
They did not provide the appliance fillet as requested.
Michael Medrano
Rating:
3.0
I would make sure you put in the stuff we pay for like moving blankets boxes ect because I was charged for have a Dolly, never received it
ZACHARY MICHAEL WILLETT
Rating:
3.0
Make sure to that all lights are working properly on the car dolly are working properly. No running light and turn signal were not working properly on right side. Should make make sure all equipped is working properly before charging customer for mileage overage, while Uhaul equipment is not working correctly. Could have caused an accident.
Thomas Bond
Rating:
4.0
We are picking this rental up to transport foods for St. John's United Church of Christ to the food pantry we run. This is something we will be doing once a month. It would be nice if we could get a courtesy discount from your company.
David Heino
Rating:
1.0
First I ordered an appliance dolly with a strap I received a utility dolly. I then was charged for not sweeping out the truck which I definitely did sweep out the truck. Too bad they have a monopoly on the industry or I would go somewhere else for the rest of my life.
RONALD LEWIS ROE
Rating:
5.0
Rented a storage unit and very helpful staff.
ARTHUR JAMES ANGLEBANDT
Rating:
5.0
Super nice lady there and helpful . Needed to pick up our motorcycle in Sandusky and it was a quick easy inexpensive experience. Thank you
Randy Holbrook
Rating:
1.0
I got there at my reservation time. The truck was not ready for me. The windshield had a complete sheet of ice. I had to sit there for 30 minutes to even get the ice to budge. Even after the fact of waiting, I still couldn’t get the ice off my mirrors, so therefor I could really see while driving. When I went to load up the uhaul, the whole back was completely frozen shut. I had to pour hot water on it and bang on it to get the ice to break. This took another 40 minutes out of my time. When I returned the vehicle the guys was extremely rude even after telling him all of this and said “you rented it”. I don’t think I’ll ever use U-haul again being I had this happen.
Reagan Parks
Rating:
3.0
They really didn't say much. I just went in and said I was returning the vechicle. They took the key and I left.
Mark GUYETTE
Rating:
5.0
Customer did not leave a comment.
Steven Jenkins
Rating:
1.0
Thank you for giving this option of survey.
Please, call me or my wife Rachael at 810-525-3688. I do need to speak with someone about our experience at 2701 Howard St, Port Huron MI location. The male employee here- Between my reservation being cancelled, being lied to that the
same truck was no longer available just to find out it was, then being told we could only rent it for 4½ hours, also receiving a threat (that same evening) that he would report the truck stolen if not returned. I had extended my time. But I need to share everything about my experience, not to dispute anything. Every communication made with this man was a chore, to say the least nicely.
Please, do call me. I request to share my details!!
Sincerely, John
John Westfall
Rating:
5.0
Stay as kind and wonderful as you were you were very professional and helpful thank you very much
phillip BROWN
Rating:
4.0
Ty for the safety of my Belongings, a couple bumps along the way but Nothing that would stop me from using them in the Future. Ty
KAREN JONES
|
Overall Experience
Rating:
1.0
Poor customer service
Charged for insurance I said I did not want
Charged for gas even thou I returned on full after driving only 20 and put one gallon in. I was charged for 2 additional gallons.
I will never use uhaul again and tell everyone I know not to use them
Dean Francisco
Rating:
5.0
Everything was good
Barbara Collins
Rating:
3.0
Customer did not leave a comment.
Liberty Justice
Rating:
3.0
Not upfront about all the crap you got to go through to get a truck through you all unbelievable
DAVID DYRVAL
Rating:
2.0
They overdraft my account I talk to a love Agent and I was assured that I would receive a 33.95 refund. But this over payment has my account all screwed up. Unhappy customer 😥😥
Karen Jones
Rating:
1.0
Have a vehicle that can make the proposed run
Andrew Wagar
Rating:
4.0
Customer did not leave a comment.
Dawn Kalbfleisch
Rating:
5.0
Everything was great, I can't think of anything that needs improvement.
jon carson
Rating:
5.0
Customer did not leave a comment.
Dan Priestley
Rating:
5.0
Great staff!! Friendly, knowledgeable, and equipment was easy to operate and in great shape. Thank you U-haul.
Robert Cowdry
Rating:
5.0
Met all expectations. My motorcycle broke down in the USA and the easiest solution was to rent a cube van to get it and me back to my home in Canada. It all worked out very well.
Constantine Lavdas
Rating:
5.0
Had mice destroy hundreds of dollars in electronics and then when I asked what they were gonna do about it they said nothing and then they lie and say that they talk to u when they didn't and try and charge my mother in law's bank card horrible service and I won't recommend using this storage facility
RODNEY SLAYTON JR
|
Overall Experience
Rating:
5.0
Nothing.
Manager was kind enough to extend the hold period on my reservation so I could go measure and double check that the item I was moving would indeed fit on the u-haul trailer i reserved.
John McQueen
Rating:
5.0
Customer did not leave a comment.
DEBORAH MEDDAUGH
|
Overall Experience
Rating:
5.0
Counter clerk was very helpful with my return of the car tow dolly. Completing the rental as a one way was easy!
JEFFREY BODDIGER
Rating:
1.0
I don’t even know where to start. The person there said he did not work for u haul and could not help me. Asked me to back the trailer into a spot that I was unable to get into. Then charged me for not being able to park it in the correct spot. Could not help me I attach the trailer from my truck. Repeated he did not work for u haul. Makes me not want to rent from this company ever again. The worst customer service I have ever had!!
Margaret MacKenzie
Rating:
5.0
Pick up and drop off convenience apps and website are not compatible with older phones.
Nathan Lynch
Rating:
5.0
Nothing, everything was great!!
Anthony Lindsay
Rating:
5.0
Customer did not leave a comment.
Russell Ontis
Rating:
5.0
Why do you charge $7 for a Dolley rental that’s so ridiculous lmao. Is that for preventative maintenance on the dolley? So you can get the tires rotated periodically? Makes no sense. Just let me use it for a sec. It’s in the truck anyways yaknow? Those plastic tags are a waste of plastic too. Great service tho aside from that I’ll come back for sure.
anthony gaedcke
Rating:
5.0
Customer did not leave a comment.
ryan degain
Rating:
4.0
Customer did not leave a comment.
Dave VanHowe
Rating:
5.0
I had my service done all through customer service and done on the phone it was so easy and convenient truck was clean very well ran company thank you
James Clark
Rating:
3.0
Truck was a mess. It did work and run, but the inside door handle was falling apart. The outside was a disaster, it’s hit & rubbed/scraped on multiple things in its past. It needs to be fixed and painted. The dolly and bags secured to the inside of the truck just get in the way, we were left with 3 items that didn’t fit because of those. If I wanted them, I would have purchased them ahead of time. If someone realizes later they need them, that’s their fault and they should drive yo a uhaul location and pick one up. Don’t short change everyone else on room.
Trucks should be provided at full gas, you charge people to refill them, but yet you receive them below full and then I overpay on gas because it’s quite difficult to estimate while pumping and still drive it to the drop off location. Stop ripping people off.
The pictures provided to show current damage to the truck on checkout are too far away. I was unable to tell from the pictures what damage is already accounted for.
When I returned the vehicle, I was told to go to uhaul.com/share to do the after hour vehicle return. The phone number and last name inputs did not show we have a contract. So I was unable to do it there. I called uhaul and did the call me back feature due to the long hold time. I received a text 1 hour later asking how my call with Keisha went from uhaul, I didn’t receive that call back till 2 hours later….
I’m the meantime I went back to my text messages from checkout and realized there was a return vehicle link provided (wasn’t instructed to use that though), which allowed me to return the vehicle.
The lady that helped us was very nice and helpful though, we were very pleased with the customer service at checkout.
Anthony Weakland
Rating:
5.0
Customer did not leave a comment.
Andor Jambor
Rating:
5.0
Customer did not leave a comment.
larry skotzke
Rating:
3.0
Online app did not work correctly. Need a good wireless signal for mobile app. Not user friendly design of website. Horrible wait times for phone assistance. Online chat has too long of wait times as well. Truck ok, loose steering.
Michael Steward
Rating:
1.0
The trailer I rented was not available after it was reserved an hour earlier and then charge 3x the amiunt shown on the bill. Well never use again and will be reporting the over charged bill to better business.
Christopher Bolt
Rating:
5.0
Friendly customer service and well maintained equipment with safety check prior to departure
Eric Overholt
Rating:
5.0
total Awesome, Secure, Loved the gate security.
WILLIAM STONER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Patrick
Rating:
5.0
We were originally scheduled for pick up at Kraft road. The office personal there were not able to help and referred us to the scheduling office to directed us to Howard St. The man at Solo Storage was amazingly helpful and able to provide a new piece of equipment.
Highly recommend Solo Storage.
Edward Lee
Rating:
3.0
Local dealer was fine. Uhaul was very unhelpful in trying to secure a trailer for the time I needed it. Also jacked the price up $200 from the week before. Good thing no one else has auto trailers as I would be renting from them.
Dennis Kinyon
Rating:
5.0
Customer did not leave a comment.
BRIAN HUNTER
Rating:
4.0
Customer did not leave a comment.
Jennifer Hiller
Rating:
4.0
Customer did not leave a comment.
WILLIAM HOWARD
Rating:
5.0
Called to pay bill and was told to" shut the f up" and then hung up on...I wouldn't recommend this place to anybody after how they talk to and treat the customer
KEVIN WARD
|
Overall Experience
Rating:
5.0
Great facility!
JEFFREY CRAWFORD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MICHAEL FORBES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROY GOLUBINSKI
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES MCDERMID
|
Overall Experience
Rating:
5.0
Left my car here for winter storage was a great place.
DENNIS BARRETT
|
Overall Experience
Rating:
5.0
I was mostly satisfied with the units but for the cost, I shouldn't have to worry about my items being destroyed by mice. I agreed to insurance not realizing it only covers burglary which isn't said when signing the contract. The biggest problem was mice. I had a very expensive mattress and multiple boxes with contents chewed and ruined from mice. For the cost and being an indoor facility, I would expect a more proactive approach. I did not visit the unit often to know mice were such a problem. The fact that I had to pay for a full month even if I moved out a few days into the month was a problem. I understand it may be complicated refunding tenants, but there should be a better solution than charging for a full month. Even only paying for a week would have saved me a lot of money. The staff was always polite so that was the nice part of using this facility.
CYNTHIA POWELL
|
Overall Experience
Rating:
5.0
Solo storage went above and beyond sending me emails my bill was coming due and making polite phone call reminders when I forgot! Very pleasant to work with!
ELLEN KEYSER
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SARAH BASSIL
|
Overall Experience
Rating:
2.0
Couldn't use your storage- affordability reason, thought this was U-Haul Center, I get one month free storage for renting a uhaul truck. Receptionist was nice. Disappointed, twice no medium boxes
LINDA ENGELL
|
Reservation
Rating:
5.0
Good job
LYLE WISSWELL
|
Reservation
Rating:
3.0
Sorry I never end up getting the storage unit but the price and size was good.
Darren Zochowski
|
Reservation
Rating:
4.0
It is nice.
THERESA CURTISS
|
Reservation
Rating:
2.0
Backwards way of doing paperwork
JOE REINHARDT
|
Reservation
Rating:
4.0
Nice facility very secure and clean
WALTER JERRELL
|
Reservation
Rating:
5.0
Very helpful, clean and in a good location. One of the big doors is broken but it was just a little inconvenient.
MORGAN YOUNGERT
|
Overall Experience
Rating:
5.0
Had the unit for over a year. When I didn't lock the unit up correctly they called me the day I had opened it. Always gave good advice and recommendations.
BRENDA KERWIN
|
Overall Experience
Rating:
5.0
Very helpful, referred us to a Nearby location for a size that was more suitable for us. No hassle and very friendly. Thank you!
Privacy Request
|
First Impressions
Rating:
2.0
I did not want to be at the rear of the building with no CART available to utilize.
Privacy Request
|
First Impressions
Rating:
5.0
Very friendly and knowledgeable, answered all my questions.
Privacy Request
|
First Impressions
Rating:
4.0
Service was excellent and I was greeted with a smile.
ROBERT GROHS
|
First Impressions
Rating:
4.0
lady was very nice and helpful place was very secure and clean
Privacy Request
|
First Impressions
Rating:
4.0
The woman was very helpful.the storage place was very clean and well maintained. I would definitely recommend this storage place to others.
Privacy Request
|
First Impressions
Rating:
5.0
Super clean facility, managed by a very capable, positive, and organized proprietor, who was helpful and efficient.
GILLIAN BARKER
|
First Impressions
Rating:
5.0
The process was easy and quick to setup.
Privacy Request
|
First Impressions
Rating:
4.0
The owner/rep was very nice and tried to find another storage unit place that was what we really needed. Instead of just selling us what was available. We are appreciated that.
Privacy Request
|
First Impressions
Rating:
3.0
Good service. Nice employees.
Privacy Request
|
First Impressions
Rating:
1.0
Reservation was lost and when I called to inquire I was transferred to 3 different people and left on hold for very long amounts of time
Privacy Request
|
First Impressions
Rating:
4.0
Will consider renting here should the need arise in the future.