Van had bad exhaust sound - sounded like a hole in the muffler. Location had no wifi and very poor phone reception. It took over a half hour to do the checkin process since the location was closed when I returned. at 10am on a Friday.Jamie M.
Customer Reviews for SODO Dealership
(Distribuidor de U-Haul del vecindario)
Seattle, WA 98134
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 10 a. m. - 4 p. m.
- Vie. - sáb.: 10 a. m. - 6 p. m.
- Dom.: cerrado
- 9/28/2021 - 12/31/2021: cerrado
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Truck was filthy when we got it. Couldn't even see out the front window hardly. Truck had to be jumped as it wouldn't start at one point. Also drivers side headlights didn't work. Also looks like I was overcharged so now I have to deal with that.Stephen B.
Inventory system is very poor. You were unable to confirm a vehicle even though I had a confirmation until a couple of days before the trip. The dealer said he has loads of 10' trucks, so you caused me a lot of worry and chasing for nothing.Donna Lipsky L.
While the SODO dealership experience was acceptable, this was the second pick-up location I had to travel to (on the morning of a move across the country from WA to NY) because the original location had mistakenly rented out my reserved (and confirmed, via a call from UHaul earlier that week) trailer two days prior, despite a policy to not rent to walk-ins. I had to remain at that severely understaffed location (14227 Tukwila International Blvd- only a counter inside a laundromat) while the representative called a 1-800 number, which put us on hold for about 30 minutes until someone answered. I then had to travel to the second location to pick up the equipment due to the error. I had had my trailer reserved three months ahead of time, so this was just one more major inexcusable fumble on UHaul's behalf.Ashley K.
Has a been a terrible experience. My pick up location was changed without me being notified or consulted first. Got an email that I needed to pick up the truck at a different location. My reservation was at 9am. Got there and was told I have to wait until 10am. Again, no communication whatsoever. Called customer service and I was passed around d to 3 different people who kept telling me that it's not within their jurisdiction. This 1 star is because I don't have any lower ratings available. My first time using it and I Highly doubt I'll use uhaul again.Abdou S.
Uhaul does not answer the phone well at all in general in Seattle.Connie S.
El cliente no dejó un comentario.Joseph B.
Received a call 2 hours before pickup that my truck was not available at my selected location even though I reserved a whole month prior. I had to rent from a location that was 2 miles further which added 4 miles to my final bill and cost more in gas. Also they only had 4 furniture pads but I see I still paid for a full set. Overall I'm deeply disappointed.michael G.
Staff did not seem to care. My vehicle had previous equipment (2 handtrucks and a lot of blankets) still inside, taking up room on my move. Truck was also very dirty, full of leaves and branches.JOHNNY TRUMAN W.
Intentionally went to a different location than Interbay this move because of the awful experience we had there last year. Turns out it's Uhaul locations everywhere that are terrible. Sodo location is a dirty portable trailer filled with used vape cartridges, empty cup noodle containers, and other trash. The guy behind the counter was friendly but didn't seem to know what was going on and clearly needs a second person for when they are busy. There is no internet at the location so he does all check-ins/computer work on what looks like his personal phone. Apparently that often causes issues because through many apologies, it took about 50 minutes to check in two people. The van hadn't been cleaned and the check engine light was on when we picked it up. Not a great experience. I will pay more to use another company next time. Uhaul is out of chances.Layla R.
Office was small, smelly, and the workers did not make it clear what to do. Also the truck was at 3/8 full not 1/2, so I was overcharged on gas.Daniel Q.
I would love to recommend U-HAUL to everyone ðŸ‘Kartik P.
El cliente no dejó un comentario.David R.
Very quick in and out. Friendly and covered everything clearly.Jason S.
El cliente no dejó un comentario.Jackie D.
Website & app don't work well.Lucia C.
Get rid of this locationPAUL R.
Not only was the 24/7 check in process a nightmare (and resulted in my getting my truck an hour late), my two dollies that I had paid to rent were not in the truck. Since this location was not open yet, there was no one to speak to. When I returned my truck, the guy gave me a â€œnot my problemâ€ attitude and told me to just call U-Haul customer service... will never ever rent from this location or U-Haul again.Ariel R.
Clarify instructions on key pickup as the keys are in the back of the truck not in the thing on the wall as shown in the picture. Also our furniture pads were not included so maybe doing that would be nice.Elizabeth L.
El cliente no dejó un comentario.Corey S.
Great customer service.Matthew M.
El cliente no dejó un comentario.Elizabeth Z.
El cliente no dejó un comentario.Michael M.
I was charged for insurance I did not opt in for.John K.
Super friendly service. Worked with me to meet my needs. Easy to check in and out. Will rent from here again. ðŸ'ðŸ'ðŸ'ðŸ'ðŸ'Carolyn S.
El cliente no dejó un comentario.KAMBIZ N.
El cliente no dejó un comentario.Jack C.
Have the system work. I have used Uhaul twice this month and the entire system was down both times. Was charged way more than I anticipated this trip. Customer service was good but the staff should probably wear masks while helping customers indoors.KAITLYN ALYSSA H.
El cliente no dejó un comentario.Matthew B.
customer service was great. location was not busy and fastElona T.
El cliente no dejó un comentario.Amelia H.
The truck was clean but made a weird noice while driving, maybe some thing being dragged?Diego A.
Equipment reserved during my rental wasn't provided and was charged for two rental periods for using them, specifically the two dollies and the furniture mover. When I attempted to contact uhaul, the numbers listed did not connect, and online chat was unresponsive. Poor communication, and sub par service.Eric L.
Back and inside truck was dirty. Reserved appliance dolly not in truck only Reg dolly. At least a dozen blankets were thrown in the attic area of truck. Required us to fold to use space. App would not allow pics to be taken off damage to truck without the x sticker. Only good part was the chat help worked alot better than calling the 800 number.NORMAN J.
El cliente no dejó un comentario.JEANNE ESTELLE B.
El cliente no dejó un comentario.Olivia A.
Not only would I not recommend this to a friend, I would not recommend U-Haul to anyone. This rental was one of the worst customer experiences I have ever had in my life. If I could give it 0 stars I would. I was billed an extra $300 for extra mileage that I did not use. I called immediately after I received my receipt and John (the head guy at the 4th ave U-Haul) said he would handle it. Eventually when nothing was done, I tracked down John and he said I need to file a claim. I did that and it was denied by Mitchell Eden citing "Usually, if the vehicle was checked in wrong it would be noticed right after your rental." I had already done that, I then asked Mitchell if he ever called John, he never got back to me despite three emails to him. I will never be using Uhaul for any sort of service ever again. I also will be telling many other people to never use Uhaul again.Kyle S.
El cliente no dejó un comentario.DONALD RAINEY C.
Not a good spot to rent a U-Haul. They didn't unlock the back of the truck or give me the key and I had to go back and get it unlockedTaylor P.
The check in process is absolutely horrible. The app did not have my order in my account, but it had it when I checked using my PC the day before. The van was great, the price was reasonable, but the check in and check out process took forever. I was thankful someone happened to be there during the checkout time and he was so nice or else we wouldn't have been able to pick up the van.Chris H.
The 10' box truck I had reserved had grind marks on the lock mechanism, The front headlight was out, and the passenger side window was mission one of the mirrors. All understandable, I guess the night before they had a break in.Garrett B.
Great staffBrian C.
Fix the fuel leak in the truck. Have the roadside assistance team actually help instead of directing us to the location where we picked up the truck (which is unstaffed). Put the key return box in a visible location instead of attaching it to the bumper of a truck that is behind a dumpster. The entire experience was awful and I will not be renting from U-Haul again.Andrew W.
El cliente no dejó un comentario.Htun H.
Its too expensive for moving just one item.Adam D.
Address is incorrect in website and confirmation email (address was given as 1732 4th Ave not 1732 4th Ave S, which sends you to downtown not Sodo). No instructions on where to drop keys and there's no sign pointing to the dropbox, which is attached to a random truck and doesn't look official.Alexander F.
El cliente no dejó un comentario.Symone S.
The staff is extremely friendly.Peiwen L.
I dropped off the truck at night. The location is in an industrial area in downtown and surrounded by homeless camps. The issue is not the homeless camps but the fact that their is NO lighting in the lot. There is no signage on where to drop off the key and it looks like a perfect area to get robbed. I had to wander around the lot for about 20 minutes trying to find the key drop box. Only to find that it was attached to a truck. There was no signage and no lighting, I called U Haul to try and get ahold of someone to try and help me locate the drop box but waited on hold for about 15 minutes while I wandered around the lot until I found the box attached to the bumper of a truck of all places. I hope someone reaches out to me so I can forward pictures of how terrible this drop off location is. I am honestly surprised UHaul has this low of a standard for their locations. I felt very unsafe while returning the truck. My spokane experience was great. The Seattle drop off leaves much to be desired.ALEXANDER F.