The reason I rated the location as average is because the cell signal is very weak to properly complete the pick up and return process via the App. There was no WiFi access point either to connect to the internet.
Jose L.
Customer Reviews for SoCal Hay And Grain Wildomar
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Very friendly and helpful.
Lisa W.Sí
Andy D.Thank you for being so accommodating
CYNTHIA E.the truck had less than 1/4 tank of fuel. this made estimating my fuel for dropoff very difficult
JASON L.You keep charging me for 2 days. I rent and return the Truck the same day so I'm not sure why I get charged for 2 days.
Robbie T.Charged us 34.50 in gas although we filled it so high that it spilled out at the gas station - BS!!!! Check out girl did not know what she was doing!!! I will never go there again and I use u-haul all the time.
JACOB F.Great customer service.
MICHAEL B.Very helpful and courteous
KEVIN R.Absolutely would not recommend this location. It's definitely a scam! We were charged so much extra money for apparently ‘damaging' the truck that we rented for a few hours to pick up a bed frame in menifee. We dropped the truck off after 5pm and followed all the after hours instructions. I only knew about their bogus charges when I checked my bank account!!! So a $19.95 truck rental has now turned into almost $130! For two hours. My husband arranged to drive all the way back there the next day to speak with the manager who didn't even show up. The so called damage that he noticed and has already charged us for was a small ding on the tailgate shown to my husband while he was there waiting to meet with the manager as previously arranged. This is a scam as far I am concerned! I thought it was strange that they just handed us the keys inside but never walked with us outside to the vehicle to check it out with us, like the usual uhaul procedure, the truck definitely had other dings that had been previously marked with a black X. Please avoid this sketchy location or if like us it was the only place with a regular truck not a moving truck, please go completely overboard with taking pictures or demand they come with you to check out the vehicle protect yourself from fraudulent claims of damage when you take it back, especially after hours drop off, If you don't, they will accuse you AND charge you for damage that I bet you didn't cause like us! NEVER again will I be scammed like this! Disgusting!
DOUGLAS L.We were charged for things that did not apply as well A FRAUD charge for gas. We received the truck with almost no gas. We were told by the pick up location if we brought the truck back with at least a 1/4 tank at drop off that we would receive a gas credit. We actually brought it back with more (pictures to support. However we were charged for gas if we did not even do anything. I have tried to fix with UHUAL at the drop location...no body can help or no one is available that can as well as the pick up location. THIS IS FRAUD. I WILL NEVER USE this dealer location.
JULIE V.Put the sign outside that actually says uhaul so that people know they are not just lost
Ekaterina V.Truck could have used a bath, but the inside was very clean.
JOHN H.I was given the wrong vehicle. I was told there was a full tank of gas and it was only half full. It took 30 minutes to process when I had already done the pre check in.
RACHEL R.I did a night drop and I paid at pick up I ended up having the trailer 2 hours past closing so I did a night drop and I was being charged for 2 extra days on top of the original payment I paid upon pick up. I will not be using uhaul again the lady who helped me was nice upon arrival
Justin V.I was over charged for the mileage by 52 miles at $1.19 a mile!
DAVID G.everything was just fine, good people in this location
RAUDEL G.Thank you I know you were only during your job.
Nicole D.Nothing more than what you do.
RONNIE B.Great customer service hassle free and clean truck.
Jay L.Great employees, very friendly and helpful, definitely 10 out of 10
JULIAN P.My contract # 91642072, I rented the truck for one day, returned the truck the same day put the key in the drop box. They didn't check the truck in till it was 11:30 am the next day and charge me for two days, when it should have been for one day. Did not refund for mileage that I didn't use. I need my refund. I call the 800 number. But can't speak with a human to despite the charges. Get put on hold for a very long time till the phone goes dead.
CARMELO O.Nice people..got a great deal on 3 day rental
WILLIAM H.Good customer support
Georges S.Very nice, helpful and friendly!
Karen L.