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glenn A.
Customer Reviews for SoCal Hay And Grain Wildomar
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Clean the damn truck. Complete the order on your end so it can be picked up when needed. Have the correct equipment loaded up in the truck. Park truck on level surface so the gas gauge is read correctly.
Tyler Christian F.Didn't deal with anyone because I dropped it off and used the app. No one was available at 9am when I dropped off the trailer
Rachel L.This place owes me serval hundred dollars in fuel credit but has twice charged me bogus “cleaning fee†on a clean truck. Literally think the owner is running a scam.I do a lot of rentals and this place is horrible!
STEPHEN W.They charged me twice on my card. They said it will cancel the other one but idk if that's true or not.
Edgar V.I am super impressed by the excellent and efficient serviceat this kocation.
Kristen R.Lotta personality. Very helpful.
Craig C.It took over an hour to order it for pick up and over an hour to pay for it when I took it back Maybe someone could update the process or computers
Joe N.Not the fault of location but the truck was a dud. Had a terrible time climbing up mountain passes.
JONATHAN B.Employees very nice
Greg S.I think this location is overall great. Wonderful staff and super nice! The 24 hour pick up service was also super easy! However, the only issue I had was that my uhaul rental was extremely dirty, even after cleaning it myself, my new couch got a bit dirty. But overall that was the only complaint I have. :)
Theodore G.Very helpful and kind
Mark D.Very friendly and great customer service!
Maria M.For a move, it was a great experience with no hitches.
BETSY ANN S.Don't change a thing, great job.
David C.I can't think of anything. The automated/24hr service option was actually quite helpful, just time consuming.
Doug D.I picked up the truck through SoCal her next to round up market in Wildomar California, the girl that I ordered the truck through and pick the truck up through. Reported it stolen I had the sheriffs show up at my house this morning! I am truly truly unhappy and annoyed! I went and did the paperwork paid for the truck left the truck there had a friend of mine bring me back an hour and 15 minutes later to pick the truck up, I don't know when she called it in as stolen but I have expletives that I would love to say right now about my ordeal! I am truly truly unhappy I had the sheriffs at my door this morning at 9 o'clock, my landlord is the one that dropped me off so they brought him out of the house and talk to him and then they found out it was me that they wanted to talk to and it's just truly a shame. I don't know how the company even functions.
todd V.Very friendly and efficient
GREGORY S.Servicio amable
WILLIAM L.No clean
CARLOS B.Windshield wipers need replaced
GARY M.There was stains all over the Inside cab people left tooth brush and paste in the glove compartment dropped off after hours kind of skechy person at counter was nice
JAVIER F.Don't change a thing! Great truck...professional, courteous people...the ONLY place to rent equipment in the whole Temecula Valley. No contest!!
ROBERT K.I came from Fresno to pick something up near the uhaul store. I was never informed this was an in town but not trailer. They made me drive 11 hours round trip Just to return it, otherwise they were going to charge me $2,000 if I dropped it off at a different location. I will never rent fro Uhaul again.
GREGORY W.Uhaul consistently has quality equipment, courteous service and an effective website for reservations, thank you!
RONALD M.The reason I rated the location as average is because the cell signal is very weak to properly complete the pick up and return process via the App. There was no WiFi access point either to connect to the internet.
Jose L.Very friendly and helpful.
Lisa W.Sí
Andy D.Thank you for being so accommodating
CYNTHIA E.the truck had less than 1/4 tank of fuel. this made estimating my fuel for dropoff very difficult
JASON L.You keep charging me for 2 days. I rent and return the Truck the same day so I'm not sure why I get charged for 2 days.
Robbie T.Charged us 34.50 in gas although we filled it so high that it spilled out at the gas station - BS!!!! Check out girl did not know what she was doing!!! I will never go there again and I use u-haul all the time.
JACOB F.Great customer service.
MICHAEL B.Very helpful and courteous
KEVIN R.Absolutely would not recommend this location. It's definitely a scam! We were charged so much extra money for apparently ‘damaging' the truck that we rented for a few hours to pick up a bed frame in menifee. We dropped the truck off after 5pm and followed all the after hours instructions. I only knew about their bogus charges when I checked my bank account!!! So a $19.95 truck rental has now turned into almost $130! For two hours. My husband arranged to drive all the way back there the next day to speak with the manager who didn't even show up. The so called damage that he noticed and has already charged us for was a small ding on the tailgate shown to my husband while he was there waiting to meet with the manager as previously arranged. This is a scam as far I am concerned! I thought it was strange that they just handed us the keys inside but never walked with us outside to the vehicle to check it out with us, like the usual uhaul procedure, the truck definitely had other dings that had been previously marked with a black X. Please avoid this sketchy location or if like us it was the only place with a regular truck not a moving truck, please go completely overboard with taking pictures or demand they come with you to check out the vehicle protect yourself from fraudulent claims of damage when you take it back, especially after hours drop off, If you don't, they will accuse you AND charge you for damage that I bet you didn't cause like us! NEVER again will I be scammed like this! Disgusting!
DOUGLAS L.We were charged for things that did not apply as well A FRAUD charge for gas. We received the truck with almost no gas. We were told by the pick up location if we brought the truck back with at least a 1/4 tank at drop off that we would receive a gas credit. We actually brought it back with more (pictures to support. However we were charged for gas if we did not even do anything. I have tried to fix with UHUAL at the drop location...no body can help or no one is available that can as well as the pick up location. THIS IS FRAUD. I WILL NEVER USE this dealer location.
JULIE V.Put the sign outside that actually says uhaul so that people know they are not just lost
Ekaterina V.Truck could have used a bath, but the inside was very clean.
JOHN H.I was given the wrong vehicle. I was told there was a full tank of gas and it was only half full. It took 30 minutes to process when I had already done the pre check in.
RACHEL R.I did a night drop and I paid at pick up I ended up having the trailer 2 hours past closing so I did a night drop and I was being charged for 2 extra days on top of the original payment I paid upon pick up. I will not be using uhaul again the lady who helped me was nice upon arrival
Justin V.I was over charged for the mileage by 52 miles at $1.19 a mile!
DAVID G.everything was just fine, good people in this location
RAUDEL G.Thank you I know you were only during your job.
Nicole D.Nothing more than what you do.
RONNIE B.Great customer service hassle free and clean truck.
Jay L.Great employees, very friendly and helpful, definitely 10 out of 10
JULIAN P.My contract # 91642072, I rented the truck for one day, returned the truck the same day put the key in the drop box. They didn't check the truck in till it was 11:30 am the next day and charge me for two days, when it should have been for one day. Did not refund for mileage that I didn't use. I need my refund. I call the 800 number. But can't speak with a human to despite the charges. Get put on hold for a very long time till the phone goes dead.
CARMELO O.Nice people..got a great deal on 3 day rental
WILLIAM H.Good customer support
Georges S.Very nice, helpful and friendly!
Karen L.