Customer Reviews for Soaps Laundry Anytime Storage
(U-Haul Neighborhood Dealer)

454 reviews

2204 Madison St   Clarksville, TN 37043

(931) 266-4245

Location Hours

  • Mon-Sun: 7:30 am - 8 pm

Services at this Location:

Contact Us

(931) 266-4245

2204 Madison St
Clarksville, TN 37043

Services at this Location:

Location Hours

  • Mon-Sun: 7:30 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW L. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
2.0

I got charged twice for the same thing and Uhaul told me to call the bank and the bank told me to call UHAUL because it was their hold and they had it scheduled to release on 11/18

JIMMY A. 
Rating:
5.0

Great w helping others

DANIEL W. 
Rating:
5.0

Customer did not leave a comment.

SHEILA T. 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
5.0

Easy to navigate and park. Turn in process took just a couple minutes. Nice lady too. Thanks!

Kristopher M. 
Rating:
2.0

Double charged for a vehicle

DOMINIQUE S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE W. 
Rating:
4.0

Customer did not leave a comment.

DEREK S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

Customer did not leave a comment.

REACIE S. 
Rating:
3.0

Check everything on the truck, especially the a/c, because mine didn't work, and they refused to give me a discount.

CHRISTOPHER A. 
Rating:
2.0

Clean the vehicle and replace important mirrors before renting the vehicle out to a new customer!

Stephanie O. 
Rating:
5.0

Customer did not leave a comment.

Anna P. 
Rating:
5.0

Great customer service

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Pamara M. 
Rating:
5.0

Customer did not leave a comment.

JAMES W. 
Rating:
1.0

Was told by your rep. That she did not care about your truck it didnt make her no money.the oil light was on and oul pressure was 0

JERRY J. 
Rating:
3.0

Make sure it has no leaks all of my things got wet

Janice G. 
Rating:
5.0

Summer Bates is the young woman that was there to assist us in getting the truck we needed. She made sure it was clean and ready to go. Thank you Summer.

ODELLA W. 
Rating:
5.0

Easy transaction - Would definitely do it again

DAVID G. 
Rating:
3.0

Knowledge of how the 24/7 pickup works - the woman at pick-up was very knowledgeable but the one at drop off had no clue what was going on.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

AARON SCOTT H. 
Rating:
5.0

Great professional

ROGER M. 
Rating:
5.0

Truck was clean but was mechanically questionable. The truck was so loud and vibrated so bad I had to always adjust the mirrors. When I returned the truck to the drop off they said the exhaust was unacceptable and could not believe this was given to a lady to drive 400 miles.

Lindsay K. 
Rating:
5.0

Uhaul has been good to us both times we needed to rent a Uhaul!

NADINE M. 
Rating:
4.0

Customer did not leave a comment.

JASON W. 
Rating:
2.0

Called to say I would be running late & went there & had to wait 15 mins cause the owner went to run an errand. The truck wasn't full on gas, not even a fourth of a tank but it was noted that it had to be returned in a fourth. There were lots of scratches & dents that wasn't noted so we had to make sure we did all that before we left so we wouldn't get charged. The owner wasn't there upon returning so she had to be called to help process check out cause we returned a little under the fourth how we received it but the employee wasn't understanding at all. Uploaded all the proper docs & pictures for a misunderstanding to still happen!

Kevin J. 
Rating:
3.0

Don't lie about rental price.

JENNIFER B. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Excellent service. Staff was friendly and very knowledgeable, Not our first time at this location, and service is always professional. No complaints.

GEORGE N. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

The location is in a business that also offers laundry services and storage facilities. The day I arrived it was very hot and humid and their AC was not working. That didn't stop the young lady at the counter from being friendly, polite, and professional! It was a very pleasant experience in a day that had been and continued to be very frustrating. Thank you! Highly recommended.

micheal M. 
Rating:
5.0

Very Friendly, Prompt Service

ARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

On first inspection the truck was clean. After further use(while loading up), I found that the back of the truck absolutely reeked of dog. I wrapped my furniture really well when moving because of this and it still grabbed some of the scent. Other than that, the whole experience was fine. No problems picking up or dropping off.

Stephanie V. 
Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
4.0

User interface for self pickup option was not working properly. Had to go into store. Woman behind counter was awesome. Within 1 minute I was on my way. Truck was new. A bit dusty. From previous customer. But overall outstanding experience. Use em again and recommend

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

AMARIS G. 
Rating:
5.0

Everything went very smooth

George R. 
Rating:
3.0

Customer service at location was great. The truck smelled and the air conditioning did not work. It was very difficult to drive when it is sunny hot 93 and humid outside and no air conditioning.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

jody C. 
Rating:
5.0

I had some difficulty using the online reservation app. Could be less complicated.

Edward K. 
Rating:
5.0

Very helpful and understanding!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

YAZMIN R. 
Rating:
5.0

Customer did not leave a comment.

SARAH B. 
Rating:
4.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
4.0

Location and staff were great. However, my issue is with Uhaul. I reserved the truck approximately a week prior. Less than 24 hours before my rental Uhaul called me. They said a truck was not available in my area and this was the closest. This location was 30 miles away. At .99 a mile (60 mile roundtrip) and fuel the rental cost me an additional $75. well played Uhaul Piss poor business practice and customer service

GREGORY B. 
Rating:
5.0

The lady at the drop off was extremely friendly and helpful.

Randy M. 
Rating:
5.0

The lady at the return location was extremely pleasant and helpful.

Randy M. 
Rating:
1.0

Truck was dangerous to drive; not maintenanced.

ANDREINA Q. 
Rating:
5.0

Customer did not leave a comment.

JULEE L. 
Rating:
4.0

Not charge extra mileage when we booked the uhaul it was at a different location and because uhaul moved to a different location ended up being charged additional mileage.

Tammy L. 
Rating:
5.0

Professional and polite

VICKI M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Leon B. 
Rating:
5.0

Customer did not leave a comment.

mohamed H. 
Rating:
5.0

She was very nice in Clarksville on Madison Street

Mistie B. 
Rating:
5.0

The equipment was clean BUT it needs some work. My son said it was sluggish at times and he had to really work to get it up to speed on the interstate.

GLENDALE B. 
Rating:
5.0

Customer did not leave a comment.

Terry B. 
Rating:
5.0

Customer did not leave a comment.

JAMIE R. 
Rating:
1.0

Customer did not leave a comment.

Korean H. 
Rating:
3.0

No one was there even though they are open until like 9pm. No notes saying gone will be back. Had to just use the drop box.

SARAH K. 
Rating:
5.0

Keep up the great work!

JOSH L. 
Rating:
5.0

Great customer service

ERIC F. 
Rating:
4.0

I put fuel one it, but got charged anyways!

EDUARDO A. 
Rating:
5.0

I love renting through soaps, always have what I need and I always go through them for my needs! Just by chance they don't have the truck for your needs they will ensure they get one as best as possible

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

LEON B. 
Rating:
5.0

The service I needed was pretty fty and simple but the personality and character of the person that helped me makes a difference, polite, funny, respectful and funny. She was awesome.

ANGEL R. 
Rating:
3.0

Customer did not leave a comment.

Jessie G. 
Rating:
5.0

Nothing. It was an easy process and very quick.

TALANA W. 
Rating:
5.0

Customer did not leave a comment.

DARRIN M. 
Rating:
5.0

Not a thing

HUNTER S. 
Rating:
5.0

Customer did not leave a comment.

Hakeem W. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Young lady that checked me in was wonderful, excellent experience - thanks!!

Martin V. 
Rating:
5.0

Customer did not leave a comment.

Patrick A. 
Rating:
5.0

Sharla (sp?) at this location was extremely professional and helpful. She also assisted in solving an issue with the "check engine" light.

KIMBALL C. 
Rating:
1.0

Turns out not waterproof after all

DARRYLE L. 
Rating:
5.0

Customer did not leave a comment.

Dina S. 
Rating:
1.0

Wanted to drop off at different location. No one available to help. Supervisor Sarah Tapia never returned phone call. VERY poor customer service via chat, phone reps, supervisor. TERRIBLE EXPERIENCE ALL AROUND. I will tell friends & family how I was treated.

KerryAnn M. 
Rating:
4.0

Customer did not leave a comment.

KEYANNA D. 
Rating:
5.0

Customer service was the best I've ever received from uhaul. I'm retired military and have done most moves as dity moves. Service was by far the best ! Keep this employee!!!

Amy C. 
Rating:
5.0

Quick and friendly

Zach S. 
Rating:
5.0

As a former AFM ( 710-001 ) i have driven past this dealer a lot. Their trucks are clean, facing the street and signs in window. Friendly courteous service and i'll go back if i need a U Haul truck.

Terry M. 
Rating:
5.0

Very helpful

Jo C. 
Rating:
5.0

Customer service was GREAT!

CORDALE P. 
Rating:
5.0

Customer did not leave a comment.

Sheba T. 
Rating:
4.0

Make sure that your personnel has some knowledge of the job they are given !

Jackie K. 
Rating:
5.0

Customer did not leave a comment.

Amandeep S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE S. 
Rating:
5.0

Customer did not leave a comment.

JIMMIE S. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

The 20 ft truck drove like a car. Well maintained.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

JOHN DOUGLAS D. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey C. 
No reviews have been submitted for this location.

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