Customer Reviews for Sneeds Towing
(U-Haul Neighborhood Dealer)

82 reviews

15 Sneeds Garage Dr   Murphy, NC 28906

(828) 835-2081

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(828) 835-2081

15 Sneeds Garage Dr
Murphy, NC 28906

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
No photos available
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MATTHEW W. 
Rating:
5.0

Very Friendly got me in and out fast

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Lee P. 
Rating:
5.0

Customer did not leave a comment.

RUBY D. 
Rating:
5.0

Super nice and extremely professional would rent from again. Thanks alot Jeff

jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

john R. 
Rating:
3.0

Trailer need inspection , tire we're bald showing inside mesh, one tire guard missing bolts

yves D. 
Rating:
5.0

Folks very helpful and polite. Also, they were open on Sunday to return the truck. Nice people.

GAIL H. 
Rating:
5.0

Customer did not leave a comment.

chris T. 
Rating:
5.0

Customer did not leave a comment.

DENNIS D. 
Rating:
5.0

Customer did not leave a comment.

SYNTHIA S. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

The staff was friendly, professional, and helpful. The location was ideal for us, close to our new home. They helped us with our equipment and welcomed us to the area. They even let us take a furniture dolly and pay for it when it was returned (we didn't have any cash on hand). Highly recommend this location!

Tamara M. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

The customer service was phenomenal! Great people.

MARCUS J. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Excellent people to deal with , they were very knowledgeable and in this day and age very very nice hard to come bye.

TERRY H. 
Rating:
5.0

It was a pleasant experience that snade you how they were very nice and I would go there again

Deborah G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
4.0

Pay the rental dealers more for their time

MICHEL P. 
Rating:
4.0

Get your computer programs straightened out.

GEORGE A. 
Rating:
5.0

great customer service, nice people, they were super informative.

peggy S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JON R. 
Rating:
3.0

Customer did not leave a comment.

MARTIN D. 
Rating:
1.0

Was charged for mileage that wasn't used

Karissa C. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
3.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO B. 
Rating:
1.0

NO customer service what-so-ever!!! Had to bite my tongue at least a dozen times to avoid snapping at the proprietor!

ROBERT S. 
Rating:
5.0

Just keep doing what your doing, sure helped me, thank you

DIANE S. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
1.0

I made a reservation to pick up a trailer at this location. when I arrived the gentleman told me he was expecting one back but it hadn't arrived. So I should drive across the field find a trailer, hook it up and drive it back to the office. He told me he had me go get the trailer because: "I only get 10% per transaction, which is $8 for this trailer rental. Wanna know how much work I do for $8? None." That's pretty much verbatim what he said to me. His office was EXTREMELY smokey, and no one was wearing a mask except me.

zach P. 
Rating:
1.0

I made a reservation. I called to make sure the trailer would be there days in advance. I was told that someone would call me the day prior. No one called so I called back. I was told that all we could do would be to hope that one gets turned in by tomorrow. I called U-Haul at 7:30 am and was told we would have to wait and hope that one was turned in. I instructed the person to find me a trailer and she did, less that 7 miles away. The locations was terrible. When I went to turn it in to the town that I choose when I rented it, I was told that I had to go a location in the next town over. The trailer did tow well.

JEFFERY H. 
Rating:
2.0

The truck smelled like smoke and had to be fumigated w/ fabreeze before we could drive it. The owner didn't show us anything about the truck especially the tow button was on, which turned off would have saved gas and we could not find the cruise control...drove the whole way w/ no cruise control. He put in the wrong mileage out, causing great delays when we turned it in.

ROBERT B. 
Rating:
3.0

No comment

ken T. 
Rating:
4.0

Customer did not leave a comment.

LESLIE L. 
Rating:
5.0

Customer did not leave a comment.

GLORIA B. 
Rating:
4.0

Customer did not leave a comment.

Mary M. 
Rating:
4.0

Customer did not leave a comment.

RANDY JAY H. 
Rating:
4.0

ALL WAS GOOD

HARRY B. 
Rating:
5.0

Nothing Doug did a great job and was very friendly

Preston W. 
Rating:
4.0

The trailer had wheel damage not known to the dealer. We switched trailers, but I was not able to return on the day I rented it and was charged a day rental for a trailer that was not safe in the first place.

GARY D S. 
Rating:
4.0

I do not believe it is there job to take these trailers off line and have them redone

BRIAN R. 
Rating:
5.0

Great place to drop off U-Haul truck plenty of parking

Roy B. 
Rating:
1.0

I had to wait almost 45 minutes because the owner wasn't there to rent the trailer.

Matthew P. 
Rating:
5.0

Super friendly and easy to get help. A great Uhauler In this community

THOMAS L. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA G. 
Rating:
2.0

I was charged $15.75 for returning the truck with a 7/8 full fuel tank. When I picked up the truck it was 7/8 full. I have pics of the fuel gauge and mileage when I picked it up and when I dropped it off. I emailed the proprietor days ago and no response. I should $15.75 returned to me. Thank you, Bob Lewis

Robert L. 
Rating:
5.0

Customer did not leave a comment.

joshua A. 
Rating:
2.0

It would be courteous of the proprietor to provide a clean smoke free environment for customers.

Jason E. 
Rating:
2.0

What I didn't like most is that when I walked in it was filled with cigarette odor. It was awful.

JERRI M. 
Rating:
1.0

Uhaul has to have the worst service. I was scheduled a 26 ft truck for tomorrow at 3pm at the trading post in Murphy, NC went there this morning to make sure I was still getting it was told it was sneeds garage here in Murphy (peachtree) drive there he's not in the office. Call got told he had three reservations with only two trucks and I was the latest reservation I called uhaul they transferred me to three different uhaul places to find a 26 ft truck. One 7 hours away another 4 hours away then another about 10-15 minutes down the road. I called the uhaul in Mineral Bluff to see if they could transfer it here to Murphy but they couldn't. Austin at the one in Mineral Bluff, GA said he couldn't even transfer my reservation back to sneeds garage and said to make another one. I made another reservation didn't notice I had put July 1st at pickup until I received a call from uhaul that there wasn't a 26 ft truck for the 30th. So not only was I was on the phone multiple times with different uhaul places I get completely screwed out of a 26ft truck unless I wanna drive to get a truck and pay for all the Mileage when this wasn't even my fault. Doug sneed at sneeds garage is at fault for saying he only had two trucks with 3 reservations all because I had asked if we could change the drop off location to the Trading Post where I originally had put the reservation in at. Shows online that trading post has a 26ft but it's not in his lot. So now the only option I have is a 20 ft or smaller and have to pay extra for more mileage possibly. This isn't fair to me because of something one of your uhaul shops did! How about that $50 reservation Guarantee because of this? Truck had a few dents but was clean for the most part! I will never do business with this place again in Murphy

CAITLIN H. 
Rating:
3.0

The owner was gone when I returned the truck, so I never got a receipt. I would like to know exactly what I have been charged. .

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

LAREE G. 
Rating:
5.0

Customer did not leave a comment.

Lynda B. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Very friendly and helpful

Lawrence B. 
Rating:
5.0

Customer did not leave a comment.

Feral B. 
Rating:
2.0

The building was a mess.

Michael P. 
Rating:
5.0

Good experience

Terry W. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

Customer did not leave a comment.

Barbara H. 
Rating:
3.0

This location was not convenient for us. UHaul called to change from our original location, which was much more convenient. The lady said the original location didn't have the size truck we needed. That was a lie. We drove by the location and they had multiple 15 foot trucks in their yard. I am very disappointed in Uhaul for sending us out of our way which caused us to go over in mileage and incur an additional charge.

Martin F. 
Rating:
3.0

Check the trucks GPS and/or the security cameras at drop off location before you try and charge us for another two dats!

Robert L. 
Rating:
4.0

Customer did not leave a comment.

jeff H. 
Rating:
5.0

Customer did not leave a comment.

Brandon D. 
Rating:
4.0

Very understanding when I told him all of the issues with the truck.

Resa C. 
Rating:
5.0

Customer did not leave a comment.

peggy W. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
3.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Customer did not leave a comment.

Kurt O. 
Rating:
3.0

Customer did not leave a comment.

dale S. 
Rating:
1.0

have non-smoking offices with non smoking blankets. this place was disgusting dirty and was a total dump. everything smelled like cigarette smoke - and now my furniture smells like an ashtray

Roland B. 
Rating:
4.0

Customer did not leave a comment.

james Z. 
Rating:
3.0

Customer did not leave a comment.

Teresa M. 
Rating:
1.0

It took a hour to rent the uhaul.

Rickie P. 
Rating:
3.0

Very vague on drop off... did not do a walk through of truck condition

Resa C. 
Rating:
3.0

Not sure, it is a very rural location...the UHaul vendor did the best he could due to limited internet, working off of a laptop.

SUSAN T. 
Rating:
3.0

Customer did not leave a comment.

craven D. 
Rating:
5.0

Sneeds was new to UHaul, but could not have been more friendly and professional. Would definitely rent from them again.

Colin C. 
No reviews have been submitted for this location.

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