Customer Reviews for Snaps Hardware
(U-Haul Neighborhood Dealer)

987 reviews

7023 Cullen Blvd   Houston, TX 77021
(Yellowstone)

(713) 748-4003

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(713) 748-4003

7023 Cullen Blvd
Houston, TX 77021
(Yellowstone)

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–5:30 pm
  • Sun: 9 am–1 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

AQUILA PALMER 
Rating:
5.0

Have unlimited miles

Brenda Johnson 
Rating:
2.0

I was over charged, I was charged more than a round trip to Summer Creek/Humble area and more than a trip from FM 1960 to Broadway area. I went from 7023 Cullen to 12703 Folkcrest Way which is14 miles. Folkcrest Way to 5415 Northridge Dr which is 16 miles. 5415 Northridge Dr to 7023 Cullen which is 2.4 miles. I was charged $19.18 for something plus $81.52. This email receipt is very small, that you can't see items

Doris Mathis 
Rating:
5.0

Customer did not leave a comment.

wanda campbell-lee 
Rating:
5.0

Fix the drop off key box.. it’s broken & it’s scary because nobody wants to turn in a key not knowing if it could be stolen out of the box since it’s broke, other than that.. no issues.

Tierra Chatman 
Rating:
1.0

More refund

MORRIS DAVIS 
Rating:
1.0

I told these people the hours in which I needed the rental, they did oblige however they did not advise me the time frame in which I needed the rental would count as two days. These people tried to charge me an additional 179$ on top of the 125$ I had already paid.

DYVONDREA WARD 
Rating:
5.0

Customer did not leave a comment.

michelle rivera 
Rating:
5.0

Customer did not leave a comment.

carlis beverly 
Rating:
5.0

Great service

robert thompson 
Rating:
5.0

Easy pick up and check out. Great customer service

SHERYL SILAS 
Rating:
4.0

Customer did not leave a comment.

Daun-Shay Travis 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS FREEMAN 
Rating:
3.0

It was too crowded. I had to park the uhaul by the road and it was hard to take pics.

Anh Westjohn 
Rating:
3.0

Na

Vanessa Sanchez 
Rating:
5.0

Customer did not leave a comment.

jodie mallard 
Rating:
5.0

Customer did not leave a comment.

ANITARITA WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

JAMES HASENPFLUG 
Rating:
4.0

Customer did not leave a comment.

Marco cortes 
Rating:
2.0

Customer service was poor. The lady was talking on her cell phone while assisting us in renting out a truck. We had to wait until she was finish talking on her cell to get assisted.

Onesimus Stafford 
Rating:
4.0

Nothing at aĺĺ, keep having trucks available for the people in that area and staying in the area.

WILMER HANKSTON 
Rating:
5.0

Serve coffee & biscuits.

Michael Neilson 
Rating:
5.0

Customer did not leave a comment.

Mable Carter 
Rating:
5.0

They receive me very fast, and help me to unhook quickly, was great

Marco Antonio Cortes Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Micheal Osment 
Rating:
5.0

Customer did not leave a comment.

Maryann Soto Armijo 
Rating:
5.0

Customer did not leave a comment.

Short Zemyria 
Rating:
2.0

Customer did not leave a comment.

Tina Baldwin 
Rating:
5.0

Excellent customer service

Charles Rand 
Rating:
5.0

I am happy.with uhaul no problem thank you so much ❤️❤️

sandra harbor 
Rating:
5.0

Yeah whenever I need a rental a truck for you guys I liked you guys services I be back to rental again

hugh king 
Rating:
5.0

Customer did not leave a comment.

regina revels 
Rating:
2.0

Customer service was fine on booking the equipment but getting the trailer set up on the truck took longer than expected.. I had to come back in several times and asked to cancel my reservation before someone took loading my trailer seriously. Even than someone else equipment was loaded before mines even though I was there before them. 10mins to book 30plus minutes to be loaded..

JESSE VAUGHNS 
Rating:
5.0

Customer did not leave a comment.

Joe Gonzales 
Rating:
5.0

Customer did not leave a comment.

Cabrina Frank 
Rating:
5.0

Customer did not leave a comment.

Antwane Posey 
Rating:
5.0

Customer did not leave a comment.

Cabrina Frank 
Rating:
3.0

Customer did not leave a comment.

SCOTT YANTEK 
Rating:
4.0

Barely enough spots to return trucks.

mariyn butler-jeter 
Rating:
3.0

It wasn't so bad,im just upset that my things got wet while in the u-haul, but the staff was great.

latoya terry 
Rating:
4.0

Customer did not leave a comment.

Emma Grant 
Rating:
1.0

I reserved truck online arrived at my pick up time and the truck was not available they put me in a bigger truck that was scary to drive. When I returned the truck they charged an additional 65 dollars with 50 being a fuel fee stating I received the truck at half a tank when I infact received it with slightly more than 1/4.

Alexandra Lartson 
Rating:
5.0

Gentleman who hooked up the trailer was extremely helpful, even having to swap out electrical cables on the trailer. And when I returned it, he backed it into a tight spot for me, since I wasn't comfortable doing it. Should be 'Employee of the Month' !!!!!

Ralph Castille 
Rating:
3.0

Customer did not leave a comment.

Suzanne Dreyer 
Rating:
4.0

Perhaps online shared documents; there were delays that could have been avoided and save me the late return fee.

Michael Kochis 
Rating:
5.0

N/A

VANESA WATTS 
Rating:
5.0

Everything was great and the transaction was. clearly explain effectively. Nothing I can think of that need to be improved.

John Boyd 
Rating:
5.0

Very helpful and friendly staff and patient

ELIZONDO VALDO 
Rating:
5.0

Very good customer service .. and very good service ..

Danette Gregory 
Rating:
3.0

Personnel were excellent; friendly and professional. However, there was no room in the lot for my vehicle & hitch/trailer, so I had to leave it in the street with hazard lights on, while dropping it off.

Jerry Wang 
Rating:
5.0

Customer did not leave a comment.

Rodcelyn Mclemore 
Rating:
5.0

Customer did not leave a comment.

Whitney Solete 
Rating:
3.0

Customer did not leave a comment.

Tomek Rush 
Rating:
5.0

Customer did not leave a comment.

Kim Holland 
Rating:
5.0

Customer did not leave a comment.

JeniFer Clark 
Rating:
5.0

Everything was fine thank you very much

OENITA TATUM 
Rating:
5.0

Friendly people managing this store were awesome!

Paul Gilchrist 
Rating:
4.0

No comment

Lawrence Perkins 
Rating:
5.0

I was very very satisfied.. the customer service was excellent!!! And the vehicle was absolutely satisfactory

Onia Johnson 
Rating:
5.0

The staff at Snaps Hardware are always pleasant and helpful

YWCA Houston 
Rating:
5.0

They have wonderful customer service and very friendly and give you the best deals in town

Shampale Evans 
Rating:
5.0

Customer did not leave a comment.

Quinton Marshall 
Rating:
5.0

Customer did not leave a comment.

Shaundra Lomas 
Rating:
5.0

Man met us at our vehicle to instruct on where to pull in. We were in & unhooked in minutes. Verified all info with us. Very happy with service. If there was anything that could have been better, it would be signage. Wasn’t sure as we approached, where I should pull in. But we were met very quickly & told what to do.

Mark Livingston 
Rating:
4.0

Good service

MICHAEL NORMAN 
Rating:
4.0

Customer did not leave a comment.

CECILE CASTANEDA 
Rating:
5.0

Customer did not leave a comment.

Cabrina Frank 
Rating:
5.0

Everything was good

MICHAEL NORMAN 
Rating:
5.0

Continue. The.Excllent work

Reginald Davis 
Rating:
5.0

Customer did not leave a comment.

jason gates 
Rating:
4.0

Saff was very helpful, and friendly. They answer all questions that were asked.

KENNIS LEWIS 
Rating:
5.0

Customer did not leave a comment.

Rhonda Taylor 
Rating:
5.0

Nothing.

nevada strange 
Rating:
5.0

Customer did not leave a comment.

William Tellez 
Rating:
3.0

get better air circulation in the facility lol. no it was. great service

xyllano jones 
Rating:
5.0

Service was excellent

cynthia simon 
Rating:
5.0

Customer did not leave a comment.

TOMMY STALEY 
Rating:
3.0

I felt a little rushed to return the truck because I requested 24 hours and did not receive that. I got 17 hours which was better than last rental (4 hours) and last minute. I appreciate the professionalism and courteous customer service. The best of all rentals that I have encountered in the past from any other location.

Helene Riles 
Rating:
3.0

Was told the day before to arrive between 0800 - 0900 hrs. I arrived approx. 0758 hrs., and was told that no one would be available to initiate the paperwork for the rental until after 0830 hrs. Thus, I had to wait needlessly just because no one could let me know the day before to be there just after 0830 hrs., to process my paperwork. This was frustrating and a waste of my time just to be able to check out.

DOUGLAS MILWARD 
Rating:
3.0

Customer did not leave a comment.

Lakiesha Hawkins 
Rating:
5.0

Customer did not leave a comment.

robert flores 
Rating:
5.0

Customer did not leave a comment.

Deloren Allen 
Rating:
5.0

Easy return process!

Melinda Jackson 
Rating:
5.0

Customer did not leave a comment.

ebony jackson 
Rating:
3.0

Customer did not leave a comment.

JACOLE MAXIE 
Rating:
3.0

Only problem I had was that I reserved a truck for 1:45p and I didn’t get one until after 3p. It was really an inconvenience.

LA'TRINA MAPPS 
Rating:
5.0

Customer did not leave a comment.

ANDRE DAVIS 
Rating:
5.0

Customer did not leave a comment.

Glenn Mason 
Rating:
5.0

Customer did not leave a comment.

Bryant Benard 
Rating:
5.0

Customer did not leave a comment.

Tampatha Collins 
Rating:
1.0

Location did not accurately report the mileage . Actual mileage was 31 miles more than what they wrote down. When I went to confront them- they were whispering like they had been caught. They reluctantly fixed the inaccurate mileage. Very disappointed.

TARIK Bragg 
Rating:
4.0

Nothing

GLORIA HALL 
Rating:
3.0

Customer did not leave a comment.

Dameceia Collins-ferguson 
Rating:
5.0

Very nice people.

Paula Ortega 
Rating:
5.0

Customer did not leave a comment.

charlotte watley 
Rating:
2.0

Customer did not leave a comment.

Jennifer Olick 
Rating:
3.0

The check engine light was on, I asked if the vehicle was ok drive across country. The gentleman said it was ok. I drove 12 hours straight only stopping for gas and a 2-3 hour rest. The truck broke down at my storage unit, would not start..fuel injection problem according to roadside assistance and had to be towed.

Pamela Matthews 
Rating:
5.0

Customer did not leave a comment.

Perci Motley 
Rating:
5.0

Knowledgeable agent and excellent service.

Barbara Barbin 
Rating:
5.0

It was all good

MICHAEL NORMAN 
No reviews have been submitted for this location.

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