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AQUILA PALMER
Customer Reviews for Snaps Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have unlimited miles
Brenda JohnsonI was over charged, I was charged more than a round trip to Summer Creek/Humble area and more than a trip from FM 1960 to Broadway area. I went from 7023 Cullen to 12703 Folkcrest Way which is14 miles. Folkcrest Way to 5415 Northridge Dr which is 16 miles. 5415 Northridge Dr to 7023 Cullen which is 2.4 miles. I was charged $19.18 for something plus $81.52. This email receipt is very small, that you can't see items
Doris MathisFix the drop off key box.. it’s broken & it’s scary because nobody wants to turn in a key not knowing if it could be stolen out of the box since it’s broke, other than that.. no issues.
Tierra ChatmanMore refund
MORRIS DAVISI told these people the hours in which I needed the rental, they did oblige however they did not advise me the time frame in which I needed the rental would count as two days. These people tried to charge me an additional 179$ on top of the 125$ I had already paid.
DYVONDREA WARDGreat service
robert thompsonEasy pick up and check out. Great customer service
SHERYL SILASIt was too crowded. I had to park the uhaul by the road and it was hard to take pics.
Anh WestjohnNa
Vanessa SanchezCustomer service was poor. The lady was talking on her cell phone while assisting us in renting out a truck. We had to wait until she was finish talking on her cell to get assisted.
Onesimus StaffordNothing at aĺĺ, keep having trucks available for the people in that area and staying in the area.
WILMER HANKSTONServe coffee & biscuits.
Michael NeilsonThey receive me very fast, and help me to unhook quickly, was great
Marco Antonio Cortes GonzalezExcellent customer service
Charles RandI am happy.with uhaul no problem thank you so much ❤️❤️
sandra harborYeah whenever I need a rental a truck for you guys I liked you guys services I be back to rental again
hugh kingCustomer service was fine on booking the equipment but getting the trailer set up on the truck took longer than expected.. I had to come back in several times and asked to cancel my reservation before someone took loading my trailer seriously. Even than someone else equipment was loaded before mines even though I was there before them. 10mins to book 30plus minutes to be loaded..
JESSE VAUGHNSBarely enough spots to return trucks.
mariyn butler-jeterIt wasn't so bad,im just upset that my things got wet while in the u-haul, but the staff was great.
latoya terryI reserved truck online arrived at my pick up time and the truck was not available they put me in a bigger truck that was scary to drive. When I returned the truck they charged an additional 65 dollars with 50 being a fuel fee stating I received the truck at half a tank when I infact received it with slightly more than 1/4.
Alexandra LartsonGentleman who hooked up the trailer was extremely helpful, even having to swap out electrical cables on the trailer. And when I returned it, he backed it into a tight spot for me, since I wasn't comfortable doing it. Should be 'Employee of the Month' !!!!!
Ralph CastillePerhaps online shared documents; there were delays that could have been avoided and save me the late return fee.
Michael KochisN/A
VANESA WATTSEverything was great and the transaction was. clearly explain effectively. Nothing I can think of that need to be improved.
John BoydVery helpful and friendly staff and patient
ELIZONDO VALDOVery good customer service .. and very good service ..
Danette GregoryPersonnel were excellent; friendly and professional. However, there was no room in the lot for my vehicle & hitch/trailer, so I had to leave it in the street with hazard lights on, while dropping it off.
Jerry WangEverything was fine thank you very much
OENITA TATUMFriendly people managing this store were awesome!
Paul GilchristNo comment
Lawrence PerkinsI was very very satisfied.. the customer service was excellent!!! And the vehicle was absolutely satisfactory
Onia JohnsonThe staff at Snaps Hardware are always pleasant and helpful
YWCA HoustonThey have wonderful customer service and very friendly and give you the best deals in town
Shampale EvansMan met us at our vehicle to instruct on where to pull in. We were in & unhooked in minutes. Verified all info with us. Very happy with service. If there was anything that could have been better, it would be signage. Wasn’t sure as we approached, where I should pull in. But we were met very quickly & told what to do.
Mark LivingstonGood service
MICHAEL NORMANEverything was good
MICHAEL NORMANContinue. The.Excllent work
Reginald DavisSaff was very helpful, and friendly. They answer all questions that were asked.
KENNIS LEWISNothing.
nevada strangeget better air circulation in the facility lol. no it was. great service
xyllano jonesService was excellent
cynthia simonI felt a little rushed to return the truck because I requested 24 hours and did not receive that. I got 17 hours which was better than last rental (4 hours) and last minute. I appreciate the professionalism and courteous customer service. The best of all rentals that I have encountered in the past from any other location.
Helene RilesWas told the day before to arrive between 0800 - 0900 hrs. I arrived approx. 0758 hrs., and was told that no one would be available to initiate the paperwork for the rental until after 0830 hrs. Thus, I had to wait needlessly just because no one could let me know the day before to be there just after 0830 hrs., to process my paperwork. This was frustrating and a waste of my time just to be able to check out.
DOUGLAS MILWARDEasy return process!
Melinda JacksonOnly problem I had was that I reserved a truck for 1:45p and I didn’t get one until after 3p. It was really an inconvenience.
LA'TRINA MAPPSLocation did not accurately report the mileage . Actual mileage was 31 miles more than what they wrote down. When I went to confront them- they were whispering like they had been caught. They reluctantly fixed the inaccurate mileage. Very disappointed.
TARIK BraggNothing
GLORIA HALLVery nice people.
Paula OrtegaThe check engine light was on, I asked if the vehicle was ok drive across country. The gentleman said it was ok. I drove 12 hours straight only stopping for gas and a 2-3 hour rest. The truck broke down at my storage unit, would not start..fuel injection problem according to roadside assistance and had to be towed.
Pamela MatthewsKnowledgeable agent and excellent service.
Barbara BarbinIt was all good
MICHAEL NORMAN