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Shirley G.
Customer Reviews for Snapbox Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super
yusupov I.This time the van was good. Bit I feel like the rental before this one was a disaster. Doors Broken. Would not stay locked the van was very dirty and nasty. I had to clean and sweep it out. I talked to uhaul and the staff at the location. I feel that iam agood customer of uhaul. I rent often. I feel like what I went through with the last van should have gave me credit towards this rental. But it didn't. So I guess it didn't matter to uhaul.
cherlisa S.I had returned my truck with 3/4 tank of gas and you guys are saying it was under that I made sure I put gas in the truck before returning it. How do I go about getting my 26$ back
Orlando M.The worst staff in this location, very rude and unprofessional.
Glennward W.The Staff at the location at Franklin Mills were professional and PLEASANT ! I did question that the tire indicator light was on, I had seen another review where someone was complaining about that. When I asked it was explained to me that it had been serviced, that there was no problem, the vehicle was safe and that they were trying to determine the cause. I assume they are busy and the vehicle is in use often so that was understandable. All you have to do is ask. If I need to rent a U-Haul again I will certainly be back .
Michael F.Staff was very courteous.
Jim O.Not enough staff.
Ben S.Minor trash in the cab but NO big deal, nothing major!!! Great location if you're self sufficient
Erin M.Van was dirty inside during these times they should still be sanitized . There was some sort of crumbled sheet rock all inside cabin. Tire light was on windshield was cracked.
Shirley C.We had to call U-Haul in order to get into the facility to get the truck. This facility has no one working on Sundays. It took over an hour and speaking to like five people before being able to get the truck. Not a good experience. Was very time consuming and frustrating.
Joseph C.I was charged twice for my rental which from what hear happens often when using Uhaul. This is not a good pracice i will be reporing this to my congress person and to the BBB. You should not be taking peoples money wrongfully,
Tonya B.Check gauges for messages in between rentals. One of the tires needed air. Rear left signal and stop light bulbs were blown
Jo Ann M.I don't think the vandalism or crime increase in this area is anything that can be changed over night...and because of this..There is no picking up equipment rental before office hours..had to check into office with a woman who was very helpful friendly and I will rent again from this location because she was great.
Virginia L.Gas tank was on empty when I received the Van.
John T.This was a mixed experience…The place were we picked up and dropped off was in a perfect location. The Uhaul app was insanely difficult… and unnecessary. Please up date your system. Also, there was a 70 minute wait to talk to someone for help. It was very frustrating until I found the most knowledgeable employee at Uhaul. She took her time to walk me thru . She was GREAT !!!! Thanks
Simonia C.Please add information of vehicle specifications on desk so customer don't have to find spec
Parthkumar P.Clean van and excellent staff. Great experience.
JAMES J.Not change the agreed-upon reservation for hours later, which made me drive 19 miles out of the way to a different location
Jeffrey B.