Customer Reviews for Snapbox Jupiter Park LLC
(U-Haul Neighborhood Dealer)

327 reviews

1125 Jupiter Park Dr   Jupiter, FL 33458

(561) 529-4766

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(561) 529-4766

1125 Jupiter Park Dr
Jupiter, FL 33458

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

When we dropped the trailer off the staff member NEVER helped us unhitch the trailer! The trailer was hitched by the staff member when we picked it up and we never unhitched it until we dropped it off and there was no equipment on site to assist with the unhitching. Glad my husband and I were able to lift it off our truck!!

KIM PERCY 
Rating:
1.0

The guy who helped me out at pick up was extremely rude and not helpful at all. Did not have what I requested and the truck was full of stuff that I had to unload. Overall very poor experience and the will never return to them.

Timothy Smith 
Rating:
3.0

it took a long time to get my notification that i dropped off my truck

Joseph Elicone 
Rating:
3.0

Customer did not leave a comment.

Cathy Lentine 
Rating:
5.0

Customer did not leave a comment.

Chris Walter 
Rating:
5.0

Store Manager was AWESOME, supportive and understanding. Five star service!!!

William Bolton 
Rating:
5.0

The gentleman at the desk was extremely helpful. Excellent service.

Thomas Kodadek 
Rating:
1.0

Our reservation stated 8 but the location didn’t open until 9.

JOHN LHOTKA 
Rating:
5.0

Customer did not leave a comment.

Andrew Bayne 
Rating:
3.0

Customer did not leave a comment.

james heller 
Rating:
2.0

Customer did not leave a comment.

Gerard Gallagher 
Rating:
4.0

Parking was tight

Marcia Pope 
Rating:
5.0

Customer did not leave a comment.

Shawn Craven 
Rating:
5.0

Amazing service! Would definitely recommend these movers. Very friendly and helpful. Thanks again !!

Chris Santarsiero 
Rating:
2.0

Nobody in office waited 20 minutes to return the truck and never got service ! Called the phone number and someone answered with no concern about me or the equipment ! Total lack of professionalism , no business sense whatsoever !

Eric Vitale 
Rating:
3.0

Customer did not leave a comment.

Michael Stogdill 
Rating:
5.0

Customer did not leave a comment.

Kara Stefan 
Rating:
4.0

Customer did not leave a comment.

robert kalb 
Rating:
5.0

Customer did not leave a comment.

Jeff Melbourne 
Rating:
5.0

The location was great but the whole experience was horrible. I originally reserve this truck in Wpb which then got transfer to Palm Beach Gardens.. 30 minutes more north. After signing everything and paying for the truck at PGA they notice the truck was broken and had to cancel my reservation and then transfer to Jupiter .. 20 more minutes drive. When I got there, I was getting charged, so after telling the associate I had paid at previous location he tells me they refunded the money. Obviously by a refund the money doesn’t go through the bank account t right away and I did t have any more money. They would t allow me to get the truck without paying. I was going through a really personal situation, reason why I needed the truck to relocate and this was the worse experience ever. Thankfully my son was able to lend me the money, otherwise I would have been in a really bad situation.

Yerlika Montoya 
Rating:
1.0

The first truck stalled. Then had to go back for another even though I filled the first truck. We will no longer use this location

Darylsue Tesorere 
Rating:
3.0

Location opened 15+ minutes late. Location did not have reserved vehicle (27' truck) available due to a dead battery, I was instead only given the option of a 20' truck. I had to measure interior to ensure what I needed to transport would fit, luckily it did.

Clark Williams 
Rating:
5.0

Customer did not leave a comment.

Beatriz Minguez 
Rating:
5.0

Customer did not leave a comment.

Federico Latimer 
Rating:
4.0

I would love it if you could send me a copy of my final bill for this rental. Please email it to appraisals@apogeeappraisal.com. Thank you.

Noah Cohen 
Rating:
5.0

Customer did not leave a comment.

Paul Pawski 
Rating:
1.0

Leavr the customers truck that big easier accessible. I also wasn’t happy my pick up and drop off location was changed on me and it was out of my way

Kelly Cox 
Rating:
5.0

Customer did not leave a comment.

DAVID CRAWFORD 
Rating:
4.0

Customer did not leave a comment.

Ronad Kovalcin 
Rating:
5.0

Park the vehicles so they are easier to exit the parking lot. There was so much traffic and activity it was difficult to back the truck out and safely exit the facility.

Jim Demars 
Rating:
5.0

Customer did not leave a comment.

craig griffiths 
Rating:
3.0

Location is good. The shop didn’t open on time which caused some delays across the board for a lot of folks waiting for their 0900 scheduled pick up time. Online check out/in is easy. Front desk assistant could use a little compassion and customer service training.

KEVIN O BRIEN 
Rating:
3.0

I had a 12:30pm reservation got there at 1pm to pick up the van and there was a sign on the door "Back at 1:30pm". The gentleman did not make it back till 1:37pm - I do not hav time to waste like this. No respect of my time and schedule for a location that is supposed to open at that time

Tamir Rankow 
Rating:
5.0

Wouldn’t improve any part of the customer service at that location.

Richard Frautschi 
Rating:
1.0

Online check in was a joke and was denied because I didnt provide my employers phone number or somebody elses phone number. I have never needed to provide my work info to rent a dumb uhaul. Had to wait for a worker to open up the store and he was 10 minutes late. He also charged me for protection which i explicitly did not want and declined. Fraud and incompetence

Jason Ulogar 
Rating:
2.0

You charged me $25 for gas even though I refilled the truck to the same amount of gas that it had when I got it.

Joshua Baker 
Rating:
5.0

Customer did not leave a comment.

Adam Kurtz 
Rating:
5.0

Customer did not leave a comment.

Thomas Little 
Rating:
5.0

Customer did not leave a comment.

Rebecca Bell 
Rating:
4.0

Louis had a hard time finding the record of my rental, but he persevered and took care of business. However, I still do not have a final receipt.

Dale Johnson 
Rating:
5.0

Customer did not leave a comment.

charles metzler 
Rating:
5.0

Louis was a big help to my move .

Jayne Cusati 
Rating:
3.0

Please keep the trucks cabins clean as well as the cargo area. There were food crumbs all over the cab, spilled coffee in the cup holder, dust on dash as well as steins on the seats. Cargo area had to be swept as there were small sharp pieces of tiles on the floor. Windshield was greasy with smears on it. We had to fill up the tires as there were notifications on the dash that 3 tires were low on air. Over all good experience, but you can tell the trucks are not taken care of.

Pavel KARASEK 
Rating:
4.0

I think the manager should check the truck in in front of the returning customer to verify fuel status and condition. If possible. This would confirm status of truck and fuel and avoid any later disputes

CHARLES KURLAND 
Rating:
1.0

Customer did not leave a comment.

Quazana Manley 
Rating:
5.0

the dude at the counter was excellent. i watched him with other customers, and was totally impressed.

Theodore vossmer 
Rating:
5.0

the dude behind the counter was super helpful. he deserves a raise for his customer service skills.

Theodore vossmer 
Rating:
5.0

the dude working there at the counter was super helpful. a great experience.

Theodore vossmer 
Rating:
5.0

Customer did not leave a comment.

Mark Aaron 
Rating:
3.0

Customer did not leave a comment.

Alan Minnaar 
Rating:
3.0

Customer did not leave a comment.

Melvin Menke 
Rating:
5.0

Customer did not leave a comment.

Shelley Patterson 
Rating:
5.0

Customer did not leave a comment.

David Talarico 
Rating:
5.0

Customer did not leave a comment.

Corvin Parker 
Rating:
5.0

A little more information on after hour returns or go over procedures while we were returning our truck they were asking for help returning theirs but opted out til morning no worries 👍

anthony braese 
Rating:
5.0

Customer did not leave a comment.

Clive Botha 
Rating:
5.0

Customer did not leave a comment.

Christopher Walter 
Rating:
5.0

Customer did not leave a comment.

Kathryna ODonnell 
Rating:
4.0

Customer did not leave a comment.

Perry Pelchen 
Rating:
5.0

Good

David Talarico 
Rating:
4.0

Customer did not leave a comment.

Marie Cordero 
Rating:
5.0

I would have preferred the location at 1400 W. Indiantown Road in Jupiter. But they had an equipment failure. Rather than move the equipment to my preferred location, I was required to accommodate U-Haul and go to the alternate location. Not good treatment of the customer at the reservations level. This is a corporate problem not how the individual locations are managed.

Mark Secrest 
Rating:
5.0

Customer did not leave a comment.

GILMAIK LUSTOSA MENDONCA 
Rating:
3.0

Tire service light was on, cab leaked when driving thru rain

Richard Collette 
Rating:
5.0

Customer did not leave a comment.

Luis Cedeno 
Rating:
5.0

Customer did not leave a comment.

Gabriel Almarza 
Rating:
1.0

The u haul trailer was returned on Sunday, June 11, at 4pm yet I was charged an extra day. The trailer was due back on June 13... Here's what my son in law who returned the trailer said about the return..."Yes. 4pm Sunday. The place was not well organized. The guy didn't want my papers. Said to leave it by the dumpster (they can check the security camera to verify). My son and I went to the batting cages yesterday (june 13) and it was still sitting right where I left it" ..... (note - the batting cages are right by the drop off location). So I expect a refund. thank you. Neal Johnson

Neal Johnson 
Rating:
5.0

Customer did not leave a comment.

CHRIS WALTER 
Rating:
3.0

Customer did not leave a comment.

ajaysingh vaghela 
Rating:
5.0

Worked with our schedule for moving out of a house we have lived in for 30 years. It was an ordeal but we got it done.

Cheryl Carpenter 
Rating:
4.0

Customer did not leave a comment.

BAZELAIS SIMON 
Rating:
5.0

I never received a receipt

Kenneth Reedel 
Rating:
5.0

Customer did not leave a comment.

Bryce Larson 
Rating:
3.0

I had to drive 70 miles round trip to pick up the trailer, with other dealers within 3 miles. It's not acceptable, uhaul sucks.

Peter Jensen 
Rating:
5.0

Get rid of your automatic voice answering machine. Way to annoying & complicated. Wait times on hold 20 minutes. Then, when answered, get transfered & put on hold for another 20 minutes.

Louis Bertone 
Rating:
5.0

Both Nick and Louis were very friendly and professional. I was treated with utmost respect during the entire process.

WILLIAM CHANEY 
Rating:
5.0

Customer did not leave a comment.

Charles Hobbs 
Rating:
3.0

Easy drop off

Julissa Vargas 
Rating:
5.0

Nick was very helpful

Carin Wagner -Brown 
Rating:
5.0

Very good service.

MAHENDRA GOVANI 
Rating:
4.0

Customer did not leave a comment.

Francis Henderson 
Rating:
5.0

Quick in and out. Very friendly and knowledgeable at the counter.

james heller 
Rating:
5.0

Fast and eff

John Cariero 
Rating:
5.0

I pointed out scatches to the agent at time of rental, and he put X's on them, so I did not have to deal with sending cell phone pictures. Thanks.

John Letourneau 
Rating:
5.0

The staff is awesome, they go above and beyond to help and get you going.

David Riley 
Rating:
5.0

Super helpful and friendly staff. Truck was waiting and ready, and everything went really well.

Elaine Keller 
Rating:
1.0

Truck was in disrepair. Truck was unusable because it was unsafe for highway. Engine was running badly!

Robert Thomas 
Rating:
1.0

Don’t know about personal because the location was not open when they were supposed to be open. Can not recommend to a friend because I do not know if the location will be open or not as the sign states.

Edwin Epperson 
Rating:
5.0

Customer did not leave a comment.

jeffery engelman 
Rating:
5.0

Customer did not leave a comment.

Gali Kissil 
Rating:
5.0

Louis was phenomenal in assisting us. Most people nowadays are too busy with their cell phones, but Louis went above and beyond to assist us with a hiccup we encountered. He is a great asset to Snapbox Jupiter Park LLC

Ana Guerra 
Rating:
5.0

Customer did not leave a comment.

David Talarico 
Rating:
5.0

Customer did not leave a comment.

Walter Wilkinson 
Rating:
5.0

Was easy to pick up vehicle. Easy to get to location.

Nicholas Tolopka 
Rating:
5.0

Always a smooth experience and I appreciate the availability of the vehicles when needed

David Summers 
Rating:
5.0

Great staff, very helpful

david larwson 
Rating:
5.0

Customer did not leave a comment.

MORRIS SACKS 
Rating:
4.0

The cab had trash under the drivers seat and sticky coffee residue in the cup holders. The cab should at least get wiped down between uses.

James Smeriglio 
Rating:
4.0

Customer did not leave a comment.

William Ramsey 
Rating:
5.0

Customer did not leave a comment.

Dean Dumais 
No reviews have been submitted for this location.

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