Location closed. Had to complete drop off paperwork online.Mark P.
Customer Reviews for Smoky Mountain Mercantile
(U-Haul Neighborhood Dealer)
White Pine, TN 37890
Services at this Location:
- Mon–Fri10 am–5 pm
- Saturday10 am–3 pm
- Sunday10 am–5 pm
Special Operating Hours
- 10/1/2023 - 10/2/2023: Closed
- 10/8/2023 - 10/9/2023: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Mike H.
Customer did not leave a comment.Casey T.
Customer did not leave a comment.meg V.
The couple at Smoky Mountain Mercantile were awesome when we rented the 10' U-Haul truck. They went out of their way to make sure our truck was ready! We actually were involved in a wreck about 11 miles from the U-Haul location. A lady pulled out in front of us and thankfully we were not going very fast but it was a hard hit. Thankfully too my husband and I and the lady that pulled out in front of us were all ok. Just shaken up! The lady at the U-Haul dealer offered to come to the scene but we were able to get a ride to our storage building. Since we didn't have our car with us she came and picked us up from there. She also brought cold water and cookies to us! My husband offered her gas money but she declined. We were so stressed and shaken up but she calmed us with her phone calls and everything she did for us. She even called the next day to check on us! Yes we definitely recommend Smoky Mountain Mercantile U-Haul in White Pine, TN if you need to rent a truck or trailer!!!!Mickey L.
Customer did not leave a comment.Eddie S.
Customer did not leave a comment.DEBBIE M.
Great people to deal with. Friendly, just what you expect in small town Tennessee.Jeffrey M.
Great customer service.gary T.
Customer did not leave a comment.Barry B.
The lady behind the counter was very sweet and made the checkin process very easy and smooth.Tommy M.
Great customer service thank uBrandon M.
Very nice people, patient and accommodating!Olga P.
Customer did not leave a comment.Nevaeh S.
Was very happy with truck. The trailer was not so good. Blew 1 tire and 2 flat tires that coast me time and money. I lost about 3 days travel and time sitting and waiting. Nothing really bad to say just not very happy with brake down.willliam G.
Customer did not leave a comment.Edris M.
Customer did not leave a comment.Wayne C.
Customer did not leave a comment.C G.
Good experience other than checkout was tough as this area's cell service was poor. Not anyones fault just poor signal because of the storm damage made it tough.Jamie H.
Customer did not leave a comment.mitch E.
Everything was great. )Lisa G.
Customer did not leave a comment.Alison M.
Customer did not leave a comment.TERRY C.
Customer did not leave a comment.Rhett L.
Customer did not leave a comment.amanda C.
Customer did not leave a comment.RODDY W.
Fantastic folks to deal with. Really friendly, very helpful and extremely nice people to deal with.Darrell S.
Customer did not leave a comment.Stacey M.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.Jamie M.
Truck was not at the fuel level it was supposed to be, the hood latch was undone, I was told to check the oil on a 26 foot truck. I had to load the trailer on by myself in the freezing cold rain because the owner couldn't do it. Truck was in a very poor condition and got about 2 miles to the gallon.Martin S.
Sunday evening and no one was there.Gregory S.
lower the costClifford B.
Smoky Mountain Mercantile's owner/operator is in my opinion, the best in the business. Her customer service is outstanding and her knowledge is incredible. I recommend this place to anyone needing a Uhaul for moving.Matthew M.
Customer did not leave a comment.Brent G.
Customer did not leave a comment.JEFFREY F.
Awesome customer service.Carole W.
The staff are experienced helpful and exceptional people.Ola S.
Customer did not leave a comment.Eugene Z.
Customer did not leave a comment.Esther Z.
U haul staff at this location are awesome! So friendly and helpful. I felt like I was just borrowing a trailer from my family. Trailer was in excellent condition and performed flawlessly. I would highly recommend this location to anyone.Lyndon S.
Customer did not leave a comment.Noah I.
Extremely friendly husband and wife team made the check-in process a breeze. They were very helpful and ensured that we had everything we needed for a successful move.Derek S.
Nice and helpful peopleJohn S.
Customer did not leave a comment.Deborah W.
Good peopleRoxie H.
Nothing..all was very goodEdward H.
Great experience. Kyle, was great very nice people.Gary J.
Very easy to work with and extremely helpful!Amos Z.
Great facility, wonderful people.Kris N.
Customer did not leave a comment.Ella J.
Loved the couple running the place. The gentleman older than me helped move and attach the dolly to my SUV.David R.
Customer did not leave a comment.Keith O.
Kyle is awesome!!! Real hospitality!!! It feels like you are at Mamas as a kid and no matter what happens she has it all taken care of. Great experience!!! I will travel an extra 20 miles or more to have this kind of service!!! Happy New Year and God bless you all!!!Christopher H.
The lady who works there was excellent help. The man who maintains the truck was super sweet and very good at giving us directions. Would definitely us them again..Patricia C.
Customer did not leave a comment.Audrey C.
Great people! Don't rent anywhere else!Gregory M.
Customer did not leave a comment.Garth A.
This is truly the best truck / trailer rental center I have ever used. Customer service was 2nd to none, they went above and beyond.Charles T.
Didn't realize until I dropped the trailer that it had a bald tire The gentlemen at the drop off place noticed it and said I was very lucky It should have never been rented with that tire My mistake was not inspecting the trailer better. I just took for granted that I would be rented a safe trailer.Vicki K.
Customer did not leave a comment.Daniel Z.
The 12 volt charging system didn't work. I was fortunate that I knew most of my driving route because my phone died going both ways.Catherine G.
All goodMatthew M.
Customer did not leave a comment.Daniel Z.
The owners are very friendly and helpful! Made me feel as if I was a friend.Chrystal G.
Customer did not leave a comment.Verdell W.
Customer did not leave a comment.Leonard Thomas I Y.
Truck had almost 90,000 miles. It did what I needed it to do, but I WOULD NOT want to drive that truck for more than a few local miles. My impression of the truck is that it is old and tired.William A.
Customer did not leave a comment.Wayne H.
Very friendly and helpful serviceRicky T.
Owners were very helpful.Charles K.
Lady was Great! Very Helpful & Friendly!Jeffery J.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Ronnie C.
Customer did not leave a comment.ben G.
Customer did not leave a comment.Morris B.
It was a great experience. Everything was in good working order. The Uhaul agent at this location was excellent. She made sure to explain things and make sure to answer all our questions. Excellent service.sherry H.
Very friendly, very accommodating, and just nice folks! A pleasure to rent from them !!Joseph S.
Customer did not leave a comment.Bryan M.
They provided up front leadership, maturity and expertise. I was very pleasedJames W.
Couldn't have been any better..friendly efficient and overall a great experience! Thank you!Richard F.
Customer did not leave a comment.rodney A.
Customer did not leave a comment.Gerald M.
Location and people were great. I, however, do not like being charged per day for pads or per day for dolly. Would never use these items again, for this reason. Charge should be for total rental, not per day. $10/day for pads or $10/day for dolly is excessive.Adam D.
Customer did not leave a comment.Jeff F.
Owners were extremely helpful and professional. Very friendly and knowledgeable. I would rent from this location againbrian K.
Customer did not leave a comment.michael M.
Customer did not leave a comment.Larry T.
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.kristin L.
CRUISE CONTROL NOT FUNCTIONAL.dennis R.
Customer did not leave a comment.shyanda B.
Very helpful, thorough in explaining the process, and courteous to my needs. Came through in a remote location in my time of need. Absolutely incredible customer service.Paul B.
Customer did not leave a comment.Jim S.
Customer did not leave a comment.Arlene K.
Very helpful and frendlyralph W.
Customer did not leave a comment.coy H.
No issuesRonnie C.