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Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Parking was almost impossible for drop off.
Jacob E.It's already hard enough to move and get a rental truck to do it. But this U haul location is just unprofessional, rude, and greedy for money. In the picture I didn't approve the damage insurance but the man made it seem like over the phone I did. I tried to explain to him hold and charge are the same thing when it comes to making payments with your bank account. He was trying to tell me it isn't and he refused to hear what I was trying to say what so ever. He made it seem like I was doing all the taking over but it was my turn to talk after letting him give his spill. I told him I didn't want it and I asked him will I be charged again if you do this contract again and he said yes and immediately said don't do it. Crazy part is that he did it anyway not caring what he had just did because my account went from 500 to less than hundred dollars. He already put a CHARGE of 236 and now another which was unauthorized because I'm asking him questions, so 180 is now out my account. Then on top he hung up in my face and blocked me on both numbers now making it hard for me to contact him ever again. I got in contact with an U Haul representative who explained it much better and squared away that it has been credited back to me. The man did confirm that my money won't be back to me until the truck is returned on top of it taking maybe a few business days. Honestly I will never use him again because he was a jerk and didn't know how to handle the situation. I work in customer service and if I ever hung up in a customer face I would be fired. So I filed a complaint against him and now leaving this review. Only using legit U haul place that LOOK like a U haul location and not a place where it seem sketch.
Raymond H.This location is always the friendliest to use!
CASSANDRA P.The people we're very nice and helpful at this location
Brent B.While the raiment was in heat shape and was easily accessible, the site did not have an accessible office and the phone number listed on the building did not seem to be working.
ADRIAN R.Easy pick up & professional! Very friendly!!!
Danny W.Excellent customer service! Friendly and Accommodating. Gracias
Linda B.A+ return service
Richard C.The man was very accommodating and quick to respond.
Tom B.the guy that was there ?SMOKEY? was quick to help THE computer was down and basically had to do the whole thing by my personal phone (good thing I had my kid with me who could do that!!!)
cartier L.Have a phone number that works. Don't forget the equipment I ordered. Have lighting outside for night time truck pick ups and drop offs.
John F.I appreciate the work of Uhaul. The customer service is great
JAMES K.Called to have my contract extended another day - took care of it for me - drop was easy and convenient
David J.First of all the reservation was made 3 weeks before the pick-up date, then 2 days before pick-up I called to confirm that they had a 26ft truck, and a utility dolly, to which they confirmed. On the day of pick up, they assigned a different truck than the one that was assigned to us by U-Haul, they tried to give us an old busted up one instead and the owner's wife still kept trying to push it on us. On top of that they didn't have any utility dollies at all on site!!!! My pick up was for 7:00am, we didn't manage to leave there until 8:45am - a needless 1hr 45 min delay!!! We had to drive all the way to Lake Ella just to get a utility dolly, what an absolute waste of gas!!! The worst part of this ordeal was the owner's wife; she was extremely rude in the background when we were talking to her husband and then again when we had to call back to ask how long it was going to be until he showed up to fix the issue. The owner said he would be refunding the utility dolly straight away, and of course that didn't happen either so I called back again and unfortunately the wife happened to answer. She then showed her ugly attitude yet again by trying to be a smart ass when processing the refund (after lying by saying it was already done) please B I can see ALL pending transactions straight away on an Amex…not quite sure who you were trying to fool. After all this, not once did either of them even bother to apologize for the MAJOR inconveniences on the day of moving…but they were quite happy to take our money. Non-existent customer service at this location, U-haul should reconsider using this as a pick-up/drop off location. We honestly feel bad for the owner having to deal with an such an obnoxious wife. Do yourself a favor and use StorQuest in Southwood for any U-Haul needs.
Pritesh P.When I return I was dissrespecyed
greg W.The staff there was not friendly at all. As the worker was parking the vehicle he ended up damaging the front right bumper near the light by hitting a trash can and running over a flower pot and nearly hitting their sign. When I confronted him about it he stated that it was already damaged. I told him it absolutely was not. He then corrected himself and said that it had already been patched up. The entire fiberglass front part of the bumper was broken after he hit the flower pot, trash can and went over landscapig bricks.
cristy C.Junk needs to be removed
Kevin E.Everything was great. Keep up the good work.
Elaine C.Keep doing what you are doing
Danny N.This was the dirtiest uhaul lot we have ever seen. A creepy feeling to say the least. You cannot go into the building as there are signs everywhere telling you to stop and NOT enter. You have to call repeatedly to get an answer and wander through the dirty, cluttered lot to see if you can find someone. The gentleman who finally helped us was knowledgeable and nice enough but that lot and building were honestly an embarrassment to UHaul. We will not be renting from uhaul if we are sent to that location again. A representative for uhaul truly needs to visit this location.
Shannon K.Was clean. Passenger seat belt was not usable (half missing). Loose steering. Headlights extremely dim. Poor gas mileage (less than 10mpg).
Debbie R.I was not even invited inside to do paper work had to stand by truck in very hot weather
Deborah C.Great experience on pickup and turn-in. Nice folks running the business. I will use this location in the future.
James P.The Gentleman working there is extremely friendly and helpful.
kanut K.We had a reservation for an appliance and box dolly. When we arrived they didn't have either. But they had enough for the lady in front of us who did not have a reservation for one. We were sent to another location that they said had the dollies but when we got there they did not either. After that they wanted to send us to a different city just of get them. At that point I was not driving around another hour. I had to move my son out of his apartment and he had appliances and large furniture. I had to go PURCHASE a dolly myself in order to get him out of the apartment by the end of the night. Barley squeaked by and finished around 10pm. All because of a lack of process on U-Haul's part. This is not the only time this has happened. last time they didn't even have a trailer for us, but that was a different location.
Bill W.Rental experience was quick and effortless.
Jeremy S.aI had to wait one whole hour after my scheduled pick up. The truck would not crank after getting gas. Customer service was terrible because no one could be reached when the truck would not start !
Tony W.Always the best customer service.
douglas W.I am merely a hobbit sir. I have no comments for you. UwU
MATTHEW H.Truck was a danger. Outside mirrors would not adjust and stay in place. Brakes were very soft and dangerous. Seat would not adjust forward so I had to drive sitting on the front edge of the seat. No dolly was provided as requested. Gas tank was empty when I got the truck but a credit was issued to cover cost of getting gas immediately which was appreciated but I did leave the truck with more gas than was requested to leave it with. When I returned truck same day (3/31/22) at 330pm there was no one there so I parked it and left the keys in the drop box marked for that but then 2 days later I was contacted and asked if I intended to return the truck! That was quite discerning and very upsetting considering I returned it well before the contracted time of return. Penske for me from now on. This is not a professionally run business.
Cindy C.I didn't feel comfortable with texting my driver license back and forth. covid protocols are good for my personal health but sure about my cyber health. Thank you for hearing my concerns. M. A. Owens
Marcus O.The gentleman at Smokey's that helped me let me know that I had issues with my hitch and advised me on what I needed to get. A quick visit to an auto parts store got us sorted out and we were able to get our trailer hitched and send us SAFELY on our way. Thanks so much!
Kimberly S.Professional and fast.
Kim H.Smokey & Brenda provide friendly customer service. Easy in & out.
Karen C.The service was exceptional.
jeff W.Just move a little faster and get more help when needed
Darry W.Listen to the customer, don't come off as a bully, and be open and present at scheduled appointment. The lady I spoke to was very professional and presented as customer service trained.
Chakita H.The location was VERY small for my 26' rental and tow trailer to pull in. I had to go two streets down and turn around to get the trailer where they wanted it. But the gentleman who was working the morning of 2/5 was absolutely amazing. Customer service was outstanding. He was polite and enthusiastic (at 8:30 AM). And REMEMBERED me when I came back to drop off the truck later! I wish I knew his name. He was a younger African American gentleman. Short hair. He was driving a white car. He needs a raise! Or a promotion!!! There's not many people in the world who are happy to unhook trailers and inspect hauling equipment day in and day out. He was wonderfully pleasant.
Rachel S.Good customer service in and out
Willie A.Please were told we could drop off the trucks at the Uhaul storage and rental l9cation on Tennessee Street. When we checked in online it gave instructions to go to Monroe Street l9xation. It was late and we had a VERY tiring day. Yet, even though we called Customer Service to request location we were told, we were forced to drive to an unsafe location to leave the trucks. There was a homeless person that came to the lot while we were checking in and he climbed into a Uhaul truck. I would not recommend Uhaul to anyone and will not use again!
Linda B.Just a mess! If it wasn't for the convenience that these trucks offer when loading and unlock wouldn't ever use UHaul.
JAMES M.Very good service
floyd F.Easy location for a return in Tallahassee and super quick with the contact-less return option. However there was limited parking available when returning the truck so that was a bit difficult to navigate.
Margaret P.Really doubtful, I'll need to rent a trailer in Tallahassee. But the check in procedure was flawless & staff very friendly.
Mark R.I was greeted outside quickly upon arrival by a representative even though others we're ahead of me. He let me know he new I was there and would taken care of shortly. Both reps had me set up, explained and on my way in a expedited manner. So very appreciated.
Jennifer C.Smooth check in process. We were in and out super fast. Gracias
Zachary H.Alright with me friendly service. Fast checkin and out
Sharon E.vehicle was clean but was missing the door lock so the cab could not be locked or secured. friendly people for pickup/dropoff
Blake S.Smokey was awesome. A real pro
Paul B.Drove up. Met in parking lot by employee who knew my name. Ask if there were any problems. Entire drop off less than 5 minutes.
Adrian B.I reserved a truck at Spears in Crawfordville only to get there and find them closed until January 3rd. I had movers meeting me, all set up, only to have no truck. We had to drive an hour out of our way, pay movers to sit and wait for us. We are out hundreds of dollars.. We will never reserve at Spears in Crawfordville. This is the second time they were unavailable for pick up or drop off. We were lucky that Smokeys had a truck available and they were extremely accommodating. With that said, we will never use Uhaul online reservations again. I called and they had no clue the location was closed for a week. From now on, I will only use local movers through Uship.
Tracy P.The inside was so Disgusting
TRENTADE M.