Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)

1,881 comentarios

1621 S Monroe St   Tallahassee, FL 32301

(850) 391-6170

Horario de oficina

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
Horario especial
  • 7/11/2025: cerrado
  • 7/17/2025: cerrado
  • 7/18/2025: cerrado
  • 7/19/2025: cerrado
  • 7/20/2025: cerrado
  • 7/21/2025: cerrado

Mostrar todos los horarios

Servicios en esta ubicación:

Contáctanos

(850) 391-6170

1621 S Monroe St
Tallahassee, FL 32301

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sat: 8:30 am - 4:30 pm
  • Sun: Closed
Horario especial
  • 7/11/2025: cerrado
  • 7/17/2025: cerrado
  • 7/18/2025: cerrado
  • 7/19/2025: cerrado
  • 7/20/2025: cerrado
  • 7/21/2025: cerrado

Mostrar todos los horarios

  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LAQUITA C 
Clasificación:
1.0

The location looked like a junk yard. No one was around to assist. There was no room for me to park. I would like uhaul corporate to contact me. I'm not happy with my overall experience. This was the most stressful move I have ever done. I want a refund in some way.

Jonathan K 
Clasificación:
5.0

Keep up the good work

Rhonda S 
Clasificación:
1.0

I paid for the equipment moving pads and two dollys none of it was in the truck

DeNia M 
Clasificación:
5.0

El cliente no dejó un comentario.

Armando F 
Clasificación:
5.0

The guy working was really nice and helpful. Will be coming back again.

Ethan S 
Clasificación:
5.0

Clean and friendly

TIMOTHY H 
Clasificación:
4.0

I'm satisfied, so that says enough.

Kelvin H 
Clasificación:
3.0

Make sure the rental is ready for pick up at the reservation time and not 1 1/2 hrs later

Shawn W 
Clasificación:
5.0

El cliente no dejó un comentario.

Coleman G 
Clasificación:
3.0

El cliente no dejó un comentario.

James P 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M 
Clasificación:
3.0

El cliente no dejó un comentario.

LESLIE W 
Clasificación:
5.0

Courteous, efficient and thorough.

Clinton B 
Clasificación:
2.0

Very cluttered no place for customers to sit and wait. No a/c in the "office" t gentleman was super nice but the woman that worked there made me feel as if I was bothering her.

WYATT H 
Clasificación:
5.0

El cliente no dejó un comentario.

Antonio T 
Clasificación:
5.0

El cliente no dejó un comentario.

Karena M 
Clasificación:
1.0

The guy was very professional I think he was the owner. The lady / receptionist was very nasty and unprofessional she a very rude and nasty attitude with everyone she had a conversation/ contact with. I have never seen someone at a business with this type of demeanor and for this reason I wouldn't recommend anyone to do business at this establishment.

sherri b 
Clasificación:
5.0

Great customer service. Will definitely recommend this location.

Bloscile W 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL S 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M 
Clasificación:
5.0

Friendly and helpful to seniors.

Anthony W 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY G 
Clasificación:
5.0

Staff was very helpful. I'll rent from them again for sure!!

RANDALL T 
Clasificación:
5.0

It was a really good experience.

BENJAMIN S 
Clasificación:
5.0

El cliente no dejó un comentario.

CORNELIUS J 
Clasificación:
5.0

Good service

JAMES T 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES G 
Clasificación:
5.0

Smokey is happy. Honest. Caring.

Maximliang M 
Clasificación:
3.0

El cliente no dejó un comentario.

LATASHA M 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna H 
Clasificación:
3.0

El cliente no dejó un comentario.

Wilbert N 
Clasificación:
5.0

El cliente no dejó un comentario.

LESLIE G 
Clasificación:
5.0

Keep up the excellent service.

Clinton B 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyler C 
Clasificación:
5.0

El cliente no dejó un comentario.

MONICA A 
Clasificación:
3.0

Service provider did not understand the braking components of the trailer to explain to the customer

Richard R 
Clasificación:
4.0

I was overcharged 50 miles = $50, 2gals of gas = $7 and a $20 after hours fee when I returned it before 4pm check in time. I was overcharged $77 plus tax. I'm not happy 850-294-2799

DOYLE S 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles M 
Clasificación:
5.0

Smokey's is the best!

Zachary S 
Clasificación:
4.0

This place was outstanding

MAULIES P 
Clasificación:
2.0

When I booked the reservation I had selected another pick up location. After I confirmed it showed a completely different location. The did not have a hand truck or furniture dolly available that I had selected in my reservation.

James G 
Clasificación:
5.0

Easy pickup and extremely friendly service. A+++

russ p 
Clasificación:
5.0

El cliente no dejó un comentario.

amada C 
Clasificación:
4.0

El cliente no dejó un comentario.

LouAnne C 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL D 
Clasificación:
3.0

El cliente no dejó un comentario.

Scott H 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN S 
Clasificación:
5.0

This was my first time to Florida and Smokey made me feel right at home. The office was pretty casual, and you could even find a few large items for sale inside, like a grandfather clock and small upright piano, so it wasn't he traditional West coast office I was used to, but the service Smokey provided was top notch and I would 100% recommend others to rent from him.

DENNIS V 
Clasificación:
5.0

Owner came in on the one day it snowed in Tallahassee so I could still pick up my trailer. Made things very easy.

ROSS P 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey A 
Clasificación:
2.0

It's not the location of the pick-up that was the problem, though they forgot my moving blankets and caused my time and gas to be wasted. Nor did they tell me everything I needed etc have with me when picking up the equipment. HOWVER, those things I can over look because it was the very least of my problems from U-haul. It is your entire digital check-in process that's the problem. It's the largest, most frustrating pile of dinosaur shit that I have ever experienced from U-haul. Just when I didn't think my experience with your company could get any worse, you invented NEW WAYS to introduce me to Hell itself and make me want to carry each individual box and piece of furniture 12 hours one way by hand. It actually took me LONGER to get to where I was loading up because of your digital ineptitude than it did to actually load your damn metal-box-on-wheels. What's crazy is I am the one doing all the damn work when it comes to registration, checking-in, filling and unloading the truck, and advertising your sorry business driving down the road with your logo on the side of the vehicle, and your prices STILL go up? The U-haul company is fucking useless, and I will pay more somewhere else just to never have to deal with your sorry asses again.

Jonathan T 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawnique T 
Clasificación:
3.0

Charged for gas despite having filled the tank more than it started at

Charlie G 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharlett D 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin S 
Clasificación:
5.0

Very nice people. It was a pleasure to do business with them.

Michael G 
Clasificación:
4.0

Nothing. Your associates were extremely polite and prompt with getting me set up with my rental so I could get to the meat-and-potatoes of the moving hassle.

Jessica B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mahlon R 
Clasificación:
5.0

El cliente no dejó un comentario.

ETHAN W 
Clasificación:
2.0

First time using contactless pick up. Will never do that again. Truck was clean. I ordered 60 moving pads. Called customer service and they had me go to another location to get the pads, they only had 6. Called customer service again (people at other location would not help) and they sent me to a 3rd location to get the pads. They had them and were very helpful. So 2 hours later and about 15 miles out of my way I was able to finally use the truck.

Karl S 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte J 
Clasificación:
5.0

Great customer service and very knowledgeable

JAMES T 
Clasificación:
5.0

Very good service

Floyd F 
Clasificación:
2.0

No PC system and I need to jump the truck because no crank.

Victor R 
Clasificación:
5.0

Staff members were very friendly, knowledgeable, and helpful. They went above and beyond. Truck was brand new. ¡Gracias!

Sheila I 
Clasificación:
5.0

Very prompt and friendly

JEFFREY W 
Clasificación:
1.0

We were there and he was on cellphone and waited on another customer while ignoring us

Amy P 
Clasificación:
5.0

Guaranteed reservations are very important for us. We rent trucks and trailers for specific uses and dates. The $50 rebate is useless to us if we cannot get the equipment we need. Therefore, we normally use other companies that do guarantee our reservation.

Richard M 
Clasificación:
5.0

El cliente no dejó un comentario.

CALEB O 
Clasificación:
4.0

El cliente no dejó un comentario.

Alicia J 
Clasificación:
3.0

El cliente no dejó un comentario.

Louis S 
Clasificación:
5.0

El cliente no dejó un comentario.

Robin R 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIUS B 
Clasificación:
5.0

El cliente no dejó un comentario.

Eldridge E 
Clasificación:
5.0

El cliente no dejó un comentario.

sheryl g 
Clasificación:
3.0

El cliente no dejó un comentario.

CAMERON S 
Clasificación:
3.0

El cliente no dejó un comentario.

Tyler M 
Clasificación:
1.0

Horrible experience at both locations. Amazing this company is still in business. The people who work there are simply the worst of humans.

KATHERINE O 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman R 
Clasificación:
5.0

Nada

PRESTON R 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth V 
Clasificación:
4.0

A bit of a wait but after the logistics was over it was all good.

SHAMEKIA B 
Clasificación:
3.0

The gas was not properly documented and they charged a fuel charge. I am still waiting for a refund.

WAKEELAH F 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia R 
Clasificación:
5.0

Mr. Fisher was cordial and so easy to work with!

David C 
Clasificación:
3.0

We would need more politeness and care for customers from them. Check in process and software was not friendly.

Ahmet S 
Clasificación:
3.0

The owner and worker were professional and nice. The location is extremely small as I did not feel comfortable driving on their lot but they were helpful to move things around. When I dropped the trailer in Auburn, apparently the trailer was damaged and should not have been used as the brake system failed. Thankfully, the drive was ok.

Regina J 
Clasificación:
2.0

I don't think the equipment was well checked, we got a flat tire on the trailer.

Matthew C 
Clasificación:
5.0

Very polite and good with the customers I really appreciate.

JOVO J 
Clasificación:
3.0

El cliente no dejó un comentario.

CAIDEN C 
Clasificación:
5.0

I ordered my uhaul from a third party group. My experience with the uhaul help line was TERRIBLE the guy told me my truck was gone and he hung up on me when i was perfectly polite. I went straight to the third party uhaul dealer and he was amazing. Literally a wonderful human being. ❤️ I couldn't recommend that place enough, the uhaul help line guy needs to get fired though he sounded high and literally hung up on me. The guy I met in person tho was great.

Joycelyn E 
Clasificación:
5.0

Avery thing was ok

MICHAEL B 
Clasificación:
3.0

El cliente no dejó un comentario.

Anthony T 
Clasificación:
3.0

El cliente no dejó un comentario.

Inke P 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID J 
Clasificación:
1.0

The truck that I reserved was not available and there was only 1/4 tank of gas in the truck and the reading for the gas was false and I and put more gas in the truck then there was in it when I picked it up. I was still wrongly charged for it.

Michelle Y 
Clasificación:
1.0

El cliente no dejó un comentario.

Tashericka B 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark B 
No se han enviado comentarios para esta ubicación.
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