Customer Reviews for Smokeys East Colonial Tire and Repair
(U-Haul Neighborhood Dealer)

244 reviews

8320 E Colonial Dr   Orlando, FL 32817

(407) 249-3211

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(407) 249-3211

8320 E Colonial Dr
Orlando, FL 32817

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 8:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

William Gilbert 
Rating:
1.0

Trailer was missing the applicator for the lights. Owner let us drive off without a working trailer and required us to buy the part to make the lights work. Should have never rented us a trailer without working lights

Evelisse Senquiz 
Rating:
5.0

Ese lente servicio

JULIO HERLANDAZ 
Rating:
3.0

Customer did not leave a comment.

Christian Moldes 
Rating:
5.0

Customer did not leave a comment.

gustavo bustamante 
Rating:
5.0

Customer did not leave a comment.

William Gilbert 
Rating:
5.0

Getting advice on the drive a routes to avoid based off pot hold on the road. A rear view camera, lights on the bottom of the uhaul so I can see the lines in the road when it’s raining. More lights on top of the U-Haul’s to drive better at night for roads with poor lighting. Save me time on returning the uhaul by having a contact with storage locations , employ more truck drivers so they can give more helpful advice for being cross state travels an share conmen sense road etiquette to have with 18 wheeler truck drivers

Robert Cotto 
Rating:
5.0

Customer did not leave a comment.

William Gilbert 
Rating:
5.0

Very Professional, excellent service, most appreciate George

GEORGE BAEZ 
Rating:
5.0

The agent was helpful with the mobile pickup

LesaGaye Francis 
Rating:
4.0

Customer did not leave a comment.

David Manning 
Rating:
2.0

Staff was a little rude and parking was unclear. The sun visor in the truck wouldnt stay up and a piece of it actually fell down. The place said open til 7 online, but they locked up at 530. Was overall confusing.

Rhiannon Minetta 
Rating:
3.0

Customer did not leave a comment.

RAFAEL LUQUIS 
Rating:
1.0

Customer service needs improvement, the guy when we were returning had a bad attitude and yelled at us. Trailers needs to be cleaned before you give them to customers it had a nasty rag with idk what on it. Also breaks and lights need to be checked to see if they are working and they just hooked it up and walked off. And when checking in to get trailer the guy made a sexist comment like he being a women I can't drive a truck with a trailer. Will never return back ever. It was a dump, the building I was in need to be repair , the ceiling was caving in some had already fallen. It had bad water damage. I was scared to be in there.

Nicole Andersen 
Rating:
5.0

Todo es excelente nada tienen que cambiar muy bueno su servicio

reinaldo mesa 
Rating:
4.0

Customer did not leave a comment.

Lawerence Kennedy 
Rating:
5.0

Customer did not leave a comment.

Caroline Acevedo 
Rating:
5.0

Mike was very accommodating it was a Sunday morning.

Charlayne Holder 
Rating:
5.0

Customer did not leave a comment.

Eddy Cruz 
Rating:
5.0

The people were friendly and helpful

Ralph Doucette 
Rating:
5.0

Customer did not leave a comment.

JOHN PAUL SANTUCI 
Rating:
5.0

Customer did not leave a comment.

Cecilia Williams 
Rating:
4.0

Customer did not leave a comment.

carlos garcia 
Rating:
3.0

Customer did not leave a comment.

Miriam Rosa 
Rating:
5.0

Customer did not leave a comment.

michael singletary 
Rating:
5.0

Customer did not leave a comment.

robert bowers 
Rating:
1.0

Firstly, upon arrival I noticed there is absolutely no where to park your car?! & no one mentioned that! How inconvenient. Secondly, on the application I was instructed to remove my key from the box on the gate. I spent 20 minutes trying to just unlock the thing, until I called and a representative stated the key is inside the truck. Also, not communicated. I was charged for a utility dolly, furniture dolly, and furniture pads. None of which I selected, needed, or wanted. The day prior I sent the location a message, and upon arrival, there were no dollys, or pads in my truck BUT I STILL GOT CHARGED. I am extremely disappointed in this experience. The trucks visor was ripped off making it difficult to drive. I had to pay for extra time because of misleading information. I had to wait for someone to come pick my car up and unable to locate key. Very poor experience.

Anna Kurtek 
Rating:
5.0

Customer did not leave a comment.

LUZ PENALOZA 
Rating:
5.0

The truck were not at the location, I had to go to another location to pick up the truck. When I got there, the truck were ready to pickup.

Walter Jones 
Rating:
4.0

Customer did not leave a comment.

John McEnaney 
Rating:
4.0

Bill at this location went above and beyond to help me!

PETER CHEGINI 
Rating:
4.0

The location look like a junk yard but personal was available and handle the return as needed .

Andrenika Patterson 
Rating:
3.0

Customer did not leave a comment.

Andrew Metcalf 
Rating:
4.0

Please update the vehicles, this vehicle was very misaligned, smelled awful, and was very difficult to drive. At times it would stall or take too long to start up.

Rick Torres 
Rating:
5.0

Customer did not leave a comment.

Lisa Cloutier 
Rating:
5.0

Customer did not leave a comment.

JUAN TORRES 
Rating:
1.0

Truck was relatively okay. The location is poor, very small and doesn’t have the right equipment to be dealing with uhauls. They also over charged me stating I drove over 80 miles when I only drove 60 at most. Overall, I would never use this location again.

Bryan Corrao 
Rating:
2.0

The inside of the truck was filthy, looked like the dashboard/front seat area hadn’t been wiped down…ever…and the gas tank was completely empty. I’ve been in some rough U-Hauls but when you think it may not start for you every time you try to get it running it’s a little nerve racking. I like the location though super easy to pickup and drop off.

Michelle Shaw 
Rating:
1.0

The gentleman I spoke with in the morning was rude and acted as if it was an inconvenience to deal with me, which I guess it was since they were understaffed, or so it looked. The van smelled of cigarettes and was dirty. The guy that checked me in, while being kind to me, made racist comments about Hispanic people and their inability to speak English because a customer walking up looked to be Hispanic. He wasn't. I understand that this is a cheap car repair shop, and I genuinely don't care about how you treat me to an extent, but racism is never ok and I will never go back or recommend them.

Sarah Johnston 
Rating:
5.0

Bill and crew were great, will use them again.

James Bellon 
Rating:
5.0

Customer did not leave a comment.

Eugene Chrzan 
Rating:
5.0

Customer did not leave a comment.

igmedio limos 
Rating:
5.0

Customer did not leave a comment.

Shawn College 
Rating:
5.0

Best service very clean an I would recommend them too everyone I know

SHALONDA WHITTAKER 
Rating:
5.0

Customer did not leave a comment.

Jeff Bickenbach 
Rating:
3.0

Customer did not leave a comment.

ALVANIA MORALES 
Rating:
4.0

Customer did not leave a comment.

gary eagan 
Rating:
1.0

This place honestly looks like a junkyard. There are Uhauls to rent amongst broke down cars and boats. The Uhaul truck smelled like it was burning and I was just glad to make it home.

Michelle Knight 
Rating:
1.0

This place was a wreck, but they treated me well and with respect.

Jim Moore 
Rating:
5.0

Customer did not leave a comment.

ashley may 
Rating:
5.0

Customer did not leave a comment.

GREGORY CORTEZ 
Rating:
5.0

Thw owner here is friendly and overall great. Also, I highly recommend this place for uhual trucks or even for getting used tires. Thanks for everything Smokey's.

David Tirado 
Rating:
3.0

Customer did not leave a comment.

Gary Barthe 
Rating:
5.0

Very happy

nelson diaz 
Rating:
5.0

Service was great. Very friendly and flexible with return time.

Lowanda Mitchell 
Rating:
3.0

Have the truck at the original pick up location. Had to go to 3 different locations before I we were able to get a truck.

Marvin Thompson 
Rating:
2.0

My original invoice for 24 hours of 20' truck was $43. I returned it in less than 24 hours and refilled the tank as it was, by the time I returned i was charged more than $120. It's misrepresentation of the service when you advertise low prices but charge clients way higher.

AZAD SAKHIDEL HOVASIN 
Rating:
3.0

Did not book the appointment correctly causing issues at the receiving location.

Timothy Shannon 
Rating:
5.0

Customer did not leave a comment.

Brett Roderick 
Rating:
3.0

Wasn’t clean it all. People were nice, though.

KEVIN BORRERO 
Rating:
5.0

Customer did not leave a comment.

ABRAHAM BOSCH 
Rating:
5.0

Customer did not leave a comment.

JOHN SHAROLLO 
Rating:
5.0

They did well

Daniel Jarrett 
Rating:
1.0

The place was filthy and uninviting. My wife was scared to enter, so she stayed in the car. Equipment was clean, but not well maintained. Headlight button was loose; visor was falling out. I was invited to return it in the evening and given the protocal. Never did they mention that there would be a $20 fee (more than the initial rental price!!) for returning it after 5pm. This, I am still fighting.

Sean Lewis 
Rating:
3.0

Customer did not leave a comment.

Michael Lynch 
Rating:
5.0

Customer did not leave a comment.

William Gilbert YOUNG 
Rating:
5.0

Nice owner named Smokey.

Carolyn Walker 
Rating:
5.0

Customer did not leave a comment.

Tyler Bargfrede 
Rating:
5.0

Customer did not leave a comment.

Allison Adams 
Rating:
5.0

Lot of open space and easy to park the trailer, friendly staff

Kumar Kakumanu 
Rating:
3.0

They charged me a $20 after service fee but I did bring the truck back when they were open. I was sent to this location which is 18 mins away from my original location, they said no truck there but I made an invitation

David Chandler 
Rating:
1.0

Dropped off the trailer after hours since it was listed as a 24/7 drop off location. There is no room in front of the gate to place trailers or trucks easily without blocking the gate as requested. The instructions are vague and it’s almost impossible to get back on the street after drop off. I will not be returning to this Uhaul location again

Jessie Sanders 
Rating:
5.0

Customer did not leave a comment.

William Gilbert YOUNG 
Rating:
2.0

Customer did not leave a comment.

ANADELIA CAMACHO 
Rating:
5.0

Customer did not leave a comment.

julio esquilin 
Rating:
1.0

I will clearly ask more questions about the pickup location in the future when they call to change my location as they did this time.

Suzanne Kennedy 
Rating:
4.0

Customer did not leave a comment.

Everret Wallace 
Rating:
1.0

I reserved 2 dollies, they had none. I spent all morning trying to find ones at other locations. I ended up having to buy my own . Never had such a bad experience.

Karen Todd 
Rating:
5.0

Customer did not leave a comment.

Samer Kabbani 
Rating:
5.0

Customer did not leave a comment.

MARI FIGUEROA 
Rating:
5.0

Nothing!! Keep doing what you are!

BRIAN GAMACHE 
Rating:
5.0

Owners were very nice and I was in & out in a flash

BRIAN SMITH 
Rating:
5.0

Nothing!! Awesome service

pamela Mackey 
Rating:
1.0

Be very careful with this location although my reservation excluded the rental insurance she completed the rental contract on their end with it included. This is no so when you use a uhaul branded store as you have to agree to the terms on the terminal and you the customer have the option to decline the insurance, when confronted about the charge the manager is not in and can’t answer the phone as he is on vacation I guess all the fraudulent fees tact on is paying for that everlasting vacation. Never will I use Smokey’s location again I prefer to drive 30 miles to another location than have them get any money from me.

Oniel Johnson 
Rating:
3.0

Customer services was great. But had system issues. Was very nice and handled it very professionally. I was not happy with Uhaul on line services and the customer service w/ Uhaul phone team. Was not able to resolve the issue over the phone.

Aesha Hemmings 
Rating:
1.0

Besides giving me the 20 Foot Truck, a couple hours later. Ot was very dirty inside and they charged me an extra $37 in Gas. It is so unfair and I will be calling Uhual management on Monday asap to report this company.

DANIEL ORTIZ 
Rating:
5.0

Pick up was very smooth. Everyone was very helpful.

Sanford costin 
Rating:
2.0

Truck did not have ac and was dingy

Diana Marino 
Rating:
5.0

I had a great experience at this location. Friendly and we are happy to support our local businesses

Lori Quinn 
Rating:
2.0

Customer did not leave a comment.

Maximiliano Gutierrez 
Rating:
3.0

The property and office have been in orlando for many years and a bit rugged... but the truck was clean and the staff and owner very helpful

Ray Pollero 
Rating:
5.0

Customer did not leave a comment.

Mikhail Mitiukov 
Rating:
5.0

Customer did not leave a comment.

SEVERIANO CABAN 
Rating:
5.0

Customer did not leave a comment.

Brent ewing 
Rating:
5.0

Customer did not leave a comment.

Angela Rivera 
Rating:
5.0

I already referred a friend who used the flatbed trailer immediately after me. Bill was awesome and his new employee was struggling but he managed to show her how to navigate the U-Haul site

Marc Senecal 
Rating:
3.0

Customer did not leave a comment.

TAIWANNA JACKSON 
Rating:
3.0

I was charged a after hours service fee even though I handed in the keys and truck before closing. They checked the truck and said I was good to go but I still got charged.

Kiera Williams 
Rating:
5.0

Customer did not leave a comment.

Luis DeJesus 
Rating:
3.0

Office was in the back of the property. As a female I was hesitant to enter the trailer/office.

Adrienne Roethel 
No reviews have been submitted for this location.

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