Customer Reviews for Smokey's Enterprise LLC
(U-Haul Neighborhood Dealer)

1,742 reviews

1621 S Monroe St   Tallahassee, FL 32301

(850) 391-6170

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(850) 391-6170

1621 S Monroe St
Tallahassee, FL 32301

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–4:30 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Mohammad Aljareri 
Rating:
3.0

Customer did not leave a comment.

scott sweeten 
Rating:
4.0

Customer did not leave a comment.

Amonne Pittman 
Rating:
3.0

I rented a truck from a location that was closest to my home and Uhaul moved the location twice before I picked up my truck. When I picked up my truck, the milage and gas level were both wrong on the app so I had to call in. The first representative was very nice and helpful. However, the back of the truck was clean but smelled like cat urine. Then on returning the truck, the app would not work again. It was tring to say I ttraveled 810 miles instead of 29. I again had to call in. This representative was also very helpful.

Ronald Whitmire 
Rating:
2.0

Already responded on another email for pickup.

Donald Leone 
Rating:
2.0

Did not have and could not locate the moving dolly that I had reserved. I took the small dolly based on them agreeing to add a day to the term going from four days to five. Rather than doing the extension on the trailer and the dolly he only extended the dolly. I was subjected to additional days charge on trailer at drop off point. Thank goodness Teresa there straightened this out.

Donald Leone 
Rating:
5.0

Customer did not leave a comment.

Billy Crumitie 
Rating:
5.0

Customer did not leave a comment.

Oliver Hill 
Rating:
5.0

We went to 3 different locations before I found this gem. They were the it ones in town to hang the size I needed and customer service was great.

Kristyn Adams 
Rating:
5.0

Customer did not leave a comment.

Erica Bryant 
Rating:
5.0

Excellent.everything great 👍

Osmin Ventura 
Rating:
1.0

Customer did not leave a comment.

Darian Holmes 
Rating:
5.0

If you could make the backup camera stay on all the time it would assist greatly with driving as the rear view mirror is useless.

Lorene Stander 
Rating:
3.0

The facility wasn’t in very good condition. The Gentleman that took care of us was great!

Kevin White 
Rating:
5.0

Customer did not leave a comment.

jahkari blake 
Rating:
5.0

Customer did not leave a comment.

Darwin Lamb 
Rating:
5.0

Same service

James Haywood 
Rating:
5.0

Customer did not leave a comment.

David Lockett 
Rating:
4.0

Reservation had a “no equipment assigned” error, so it was necessary to call for customer assistance. Spoke with two different people in customer service, and they were incredibly helpful and effective.

Don Lambert 
Rating:
5.0

Customer did not leave a comment.

Sharifa Milligan 
Rating:
4.0

Remodel office

G Frank Leonard 
Rating:
3.0

Customer did not leave a comment.

deedee mcswain 
Rating:
2.0

Customer did not leave a comment.

Michael Hettinger 
Rating:
5.0

Loved my experience in its entirety. Great customer service, renter traded out the initial vehicle when he realized that it has an issue. Overall great experience, vehicle was updated, very clean and well kept.

TAMMARA COLEMAN 
Rating:
5.0

Customer did not leave a comment.

Gregory Barcus 
Rating:
3.0

Customer did not leave a comment.

WILLIE MILTON 
Rating:
5.0

I have no problem with the drop-off location, the attendant there was friendly and very helpful. However, U-Haul's web site and reservation system are a disaster; they were very confusing and error-prone for both me and the attendant.

Gerald Kreucher 
Rating:
5.0

The customer service is amazing and very professional.

Bruce Wager 
Rating:
5.0

Didn't see any need for improvement. Everything and everyone was 5 star rated

mia bee 
Rating:
3.0

Customer did not leave a comment.

Cheryl Cole Green 
Rating:
5.0

Customer did not leave a comment.

Floyd Fisher 
Rating:
5.0

Customer did not leave a comment.

Jessie Jenkins 
Rating:
5.0

Smooth experience with no issues.

Blaine Howze 
Rating:
3.0

Systems for checking in equipment need to be modernized/updated.

Thomas Thomas 
Rating:
5.0

Customer did not leave a comment.

RONNIE MACKEY 
Rating:
5.0

Excellent Customer Service, Friendly and Professional Staff. Also, convenient hours and location as well as reliable & dependable equipment.

rignia manning 
Rating:
1.0

Every time I use this location it’s always a problem for them to refund my deposit and I have to call customer service. This is the worst location on Tallahassee Florida

LAKYSHA BLAIR 
Rating:
5.0

Outstanding customer service

Floyd Fisher 
Rating:
5.0

Customer did not leave a comment.

Linda Martin 
Rating:
5.0

Customer did not leave a comment.

florie session 
Rating:
5.0

Customer did not leave a comment.

Braulio Ortiz 
Rating:
5.0

Nothing. Mr Floyd and his wife was very fast and friendly.

Lisa Merkison 
Rating:
3.0

Local staff were ery friendly, and accommodating and helpful with drop-off.

Brian Duchene 
Rating:
5.0

Customer did not leave a comment.

Kimberly Mohorne 
Rating:
5.0

Customer did not leave a comment.

james dossier 
Rating:
1.0

Didn’t allow me to come in but had me call and speak to them at pick up. Bizarre. No one there at drop off during business hours.

Heather Flottmann 
Rating:
5.0

Nothing everything was good.

Jason Grant 
Rating:
5.0

Customer did not leave a comment.

Adrian George 
Rating:
3.0

This same thing happened in Springdale, Arkansas with the beginning of our trip - when I reserve a truck online, I seem to be sent to the most random locations, rather than larger, more efficient locations with more availability and people on duty who work there in the office daily. Most of my experience has been good overall, but I'm done reserving a truck online because I don't trust where I will be sent to pick up and/or return a truck. I will say that the gentleman who helped me at Smokey's did rectify the incorrect billing quickly and professionally.

Ellen Rainey 
Rating:
5.0

Customer did not leave a comment.

Floyd Fisher 
Rating:
5.0

Nothing. All went well

Laurie Randall 
Rating:
5.0

Customer did not leave a comment.

Floyd Fisher 
Rating:
5.0

Customer did not leave a comment.

thomas grogan 
Rating:
5.0

Always a pleasure renting from Smokeys

douglas weaver 
Rating:
5.0

Always great and pleasant to rent from this location

KENNITH CORNILEUS 
Rating:
5.0

Customer did not leave a comment.

Floyd Fisher 
Rating:
5.0

Customer did not leave a comment.

Nathiel Davis 
Rating:
5.0

Customer did not leave a comment.

JORGE MONTERREY 
Rating:
5.0

Fast service, Good Customer Service, Owner is Great!!

Kareem Merilus 
Rating:
5.0

Let us come in

Brenda Repress 
Rating:
2.0

We were not informed that our reservation had been moved. Very disappointed with this rental.

Steven Nolan 
Rating:
1.0

Customer did not leave a comment.

Brittney Stokes 
Rating:
1.0

Worst experience I had with a Uhaul rental. Rude, non-responsive, and he charged me twice for a single van and refused to answer my calls.

behshad mohebali 
Rating:
5.0

Easy as pie and I was end and out ! Thanks !!!!

alhph mcmillian 
Rating:
3.0

Customer did not leave a comment.

Kenneth Tschudi 
Rating:
3.0

I was not informed until i got to location that id have to download google chrome, fill out paperwork, then activate liason services. I was an hour late getting to my move because of all the delays? Requiterments. Thank goodness they finally allowed a manual overide to get me out of the parking lot.. got Maui many emails from uhaul mostly advertizements.

John Hokanson 
Rating:
1.0

The mobile check out system was really bad. It took me almost an hour to check the truck out, in the dark and cold. I was confirmed for one location but had to pick it up at another location which was inconvenient. Communication at the location was poor and I was overcharged for the rental. It was a very frustrating experience.

Debra Randolph-Ross 
Rating:
2.0

Customer did not leave a comment.

Dallis Brown 
Rating:
5.0

Customer did not leave a comment.

Mitchell Montgomery 
Rating:
5.0

Customer did not leave a comment.

Theodore Wood 
Rating:
5.0

Excellent customer service.

MARK HUNTER 
Rating:
1.0

Customer did not leave a comment.

Patricia Moore 
Rating:
1.0

UHaul made me run around all over town to find a place that would take the rental trailer. I went to 3 different sites, spending $$ on gas, 3 hours of my time, etc and was told there was nothing they could do but would triple charge if i was to drop it at one of the locations that they initially told me I could drop it. I am owed compensation!!!

Sean Robertson 
Rating:
1.0

I rather not comment because it was unpleasant when I got there for the rental but taking it back was ok just bad experience overall

Cynthia raker 
Rating:
1.0

Close the location down

Terrence Coggins 
Rating:
5.0

Customer did not leave a comment.

wendy beard 
Rating:
1.0

No personnel at this location. Door was locked. Big dog barking inside. Phone number on door. No answer. When person did show up we had to go through the registration process THREE times. It took over an hour. I am not comfortable taking pics of our drivers license on someone's personal phone!. Had to rent an appliance dolly because they didn't have the dolly we reserved.

kenneth smith 
Rating:
5.0

Customer did not leave a comment.

Endia Webb 
Rating:
5.0

Excellent customer service

Floyd Fisher 
Rating:
5.0

none

Lorenzo Guzman 
Rating:
4.0

This is a somewhat small facility be carefully of sending large (long) vehicles to this location if the are picking up additional trailers or car carriers.

ralph garcia 
Rating:
5.0

Customer did not leave a comment.

lake smith 
Rating:
5.0

Nothing, everything was great.

Stevie Tyrone 
Rating:
2.0

Staff was nice, but the trailer was awful! We had to replace both tires before we could even begin our trip. One had a nail in it (been there a long time) and the other tire had tread issues. U-Haul roadside service though was wonderful. Sent Westside Tire at midnight to change and replace tires.

Debra Griffin 
Rating:
3.0

Customer did not leave a comment.

francesca dial 
Rating:
4.0

Customer did not leave a comment.

Larry Colley 
Rating:
3.0

Customer did not leave a comment.

Carrie Nice 
Rating:
5.0

Customer did not leave a comment.

Michael Jordan 
Rating:
4.0

4 good

Wade Brown 
Rating:
4.0

Customer did not leave a comment.

Michael Sheffield 
Rating:
5.0

Promise delivered! I am a return renter at this location. Highly recommended.

Traki Taylor 
Rating:
3.0

The place is in a great, accessible location. It has a useable 'drive-around for entry and exiting [if they leave it unblocked]. The contact number left was manned, and a reasonable time for her return was met. The explanation and offer to just leave the equipment for subsequent email confirmation of its return was clear and successful [I just prefer face-to-face, for the assurance that my equipment return will be properly credited and acknowledged- but that's my personal quirk]. The site is really quaint, fruit-bearing pecan tree and all, and could be much more inviting with a moderate investment of time in some minor maintenance of the 'grass' and re-arrangement of the other, non-U-Haul equipment on site. Thank you, Smokey's!

Gregory Belli 
Rating:
4.0

Good Service.

Thad Fortune 
Rating:
3.0

Customer did not leave a comment.

MICHELLE HARPER 
Rating:
4.0

Customer did not leave a comment.

Steven Fielder 
Rating:
3.0

The rental agent took extra time to make sure my tow package was working. Unfortunately, they (and I) didn't notice one of the trailer tires was almost flat.

Richard Burnette 
Rating:
5.0

Customer did not leave a comment.

Jim Mckinnell 
Rating:
4.0

Customer did not leave a comment.

LINDA GONZALES 
Rating:
3.0

Customer did not leave a comment.

Erszabeth Constable 
Rating:
1.0

Very unprofessional! Had to switch rides cause it was broke and on E. No customer service

Rayna Johnson 
No reviews have been submitted for this location.

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