Here, i will just say was real unprofessional and they did not seem to know what was going on.david C.
Customer Reviews for Smokers Express #2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TODD J.
This entire experience was HORRIBLE! I was called the day before my reservation and told that the 20' I reserved had not been returned (which was understandable) but I could reserve a 15' instead. I was informed that if things should change I would receive a call. Move day came and the 15' that was reserved was also not available. Livid, my mother went to the location when it opened, only to find there was only one worker for the store as well as the uhaul portion. Somehow my reservation could not be found and mysteriously looked to be canceled, which was something neither my mom or myself did. We waited for 2hrs only to find out that they had the 20' truck on site for two days and just hadn't checked it in or cleaned it. We had to wait another hour or so for the truck to be checked in. The clerk did however apologize for the inconvenience but that did not make up for the time and availability of helpers that was lost. We finally got the truck and paid FULL PRICE, which honestly I feel should've be discounted for the unorganization that was presented to us.EMMA B.
Waited 5 hours for truck availability. Truck was cleaned, but had bad front shocks and 6" to 8" slack in steering wheel.bruce M.
Contract had one Express Transport (trailer) & received a different on which made it difficult on the drop off end. After a very tiring trip having a bad experience w/ Richardson 75081 manage & his employee's attitude, they don't make me want to do business there.philip P.
The truck had roaches. I had to personally buy bug bombs and clean the truck out before putting my things in it. Was gross and just scary moving my things in a bug infested truck.Cameron T.
Everything was very nice.Cynthia J.
The whole process from Uhaul customer service to the locationS. I will never use Uhaul again. Worst experience.Nealey S.
Have persons on site to prepare paper work and review the features of the truck.Gerald H.
Customer service was excellentJeremy T.