Comentarios del cliente para Smokers Choice

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Smokers Choice

Grado total:

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Arin V. en

Grado:

the woman working there couldn't get the rental to work on her computer, i was charged for a dolly and furniture cart which I never received, the the truck wreaked of cigarettes in the cab and there will ashes all over the cab and cup holders which we cleaned up so I wouldn't be charged, there was residue from spilled drinks on the console and floor, which we also cleaned up, the back was dirty and smelled heavily of moth balls.

Caleb C. en

Grado:

Website was not working properly, so we had to call Uhaul Customer Service. On multiple calls, the call was dropped or we were on the line for extended periods of time of 15-30 minutes. Though I had Uhaul Customer Service on my phone line, Uhaul Customer Service would leave my phone line to call the Service Agent that was standing directly in front of me, rather than just speaking to both of us on the same line.

Allen H. en

Grado:

I tried the Mobil app. It was the worst experience I have ever had. I finally found a location that was open and used that one

Darlene M. en

Grado:

El cliente no dejó un comentario.

David D. en

Grado:

This location was in a convenience store and I had to wait nearly 30 minutes while store customers were making purchases during check in and check out. Truck needs mechanical attention and was not clean

Susan W. en

Grado:

This location was able to handle the transaction smoothly. Other locations not so efficient.

Bradley D. en

Grado:

Drop them from one of your locations!

Tamika H. en

Grado:

El cliente no dejó un comentario.

Angela E. en

Grado:

El cliente no dejó un comentario.

Latoya P. en

Grado:

THIS IS THE WORST LOCATION EVER PLEASE TAKE YOUR TRUCKS AWAY FROM THEM! THEY OVER CHARGE PEOPLE AND RENT THEM OUT TO FRIENDS TO COVER THE MILEAGE! THEY ARE RUINING THE U-HAUL NAME!!

Ronald W. en

Grado:

Be honest with the customer when he or she comes in to rent a uhaul truck on how long they can rent a truck for before accepting a payment also doing the uhaul rental paper works .Also have a better knowledge about the uhaul rental system

Micheal C. en

Grado:

Very professional lady to work with

raymond S. en

Grado:

Equipment was damaged and unusable I request a refund . This equipment should be properly repaired Taken off the road until fixed .

Mark D. en

Grado:

El cliente no dejó un comentario.

Kaylah M. en

Grado:

El cliente no dejó un comentario.

eugene W. en

Grado:

Was given a price to rent the trailer, but failed to tell me you had to pay for insurance. Tell all costs .

Danielle R. en

Grado:

Called about exchanging uhaul and the person at the store laughed and was very rude

Richard H. en

Grado:

I wouldn't know where to start. It wasn't so much the store as it was U Haul staff they would tell you to hold and never come back phone. I spent a total of 3 3/4 hours trying to reat a car towing dolly what kind of service is that ? Then I went to where I was supposed to pick up my car and the shop was closed. So I had to go back this morning and was late for my job and I have a time sensitive job. It may cost me my job. I'm very disappointed in the service I received. Richard Hollifield

jeb B. en

Grado:

I was told that I would be charged for 3 days. If I returned the trailer earlier---in Nashville---I would be credited---for the days I did not use----pro-rated. When I returned the trailer---- the return location said that was not the case--- I needed to contact the original rental location--in VA.

Dan H. en

Grado:

The store manager did not connect the auto transport nor assist testing the lights. The paperwork was not the traditional U-haul documention. The one wheel was not made for heavy towing. Worst experience ever.

raymond S. en

Grado:

Equipment was badly damaged And should never have been rented out

lesley H. en

Grado:

The woman who handled my rental was absolutely amazing! she helped so much. The rental process was so easy too! Other than my bank having an issue with the rental everything wen smoothly!

donovan J. en

Grado:

Very professional....enough said

jessie P. en

Grado:

Have someone on site to hook up equipment properly. Some people do not have this knowledge of connecting equipment.

John W. en

Grado:

El cliente no dejó un comentario.

John P. en

Grado:

El cliente no dejó un comentario.

tamara R. en

Grado:

The light was already broken I told him about it .also he said I drove 58 miles and I only drove 12

Phillip W. en

Grado:

El cliente no dejó un comentario.

Kaicey W. en

Grado:

My main issue with the truck was that the back was not cleaned out when we rented it. Having rented Uhauls many times before, I know that you are supposed to completely sweep them out and remove and trash before returning the truck. The back of the truck we were given had a lot of debris and bad odor so before we could start moving our items, we had to clean the trash out. Aside from that most glaring issue, the location did not have the dolly we had reserved with the truck so we had to find one at the last minute and the clerk at the time of pickup was rather rude, for lack of better word. The clerk at the time of return was friendlier so I can’t say that would always be the experience but compared to our last U-Haul rental, this location could do much better. Overall though, they had the truck we needed for the date we needed it and after cleaning it out, it functioned well so I can’t say not to use this retailer. I just wouldn’t say it would be my first choice when renting again and therefore I wouldn’t recommend this one over others available.

Harrison T. en

Grado:

Person (cook) at store was not adequately trained to handle Uhauls. Did not have all the equipment I reserved and prepaid for.

lewin T. en

Grado:

I would like to know why you guys cut the ramps in half they are too short now and too steep almost fell several times due to ramp is too short and to steep.

Dustin G. en

Grado:

El cliente no dejó un comentario.