That was a joke no signs in parking lot. Will never go there again
JOHN R
Customer Reviews for Smoker Spin
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Took about half an hour to pickup the truck. The site was not adept at using the software.
Albert RVery friendly and helpful! I would use them again without hesitation.
lawrence aThe truck has bad tires stoped multiple times to put air In not one but two tires. Had to return the truck to the drop off location early because of the tire issues. And instead of giving me another truck I had to rent another truck so paid for two trucks in one day because U-Haul was not help at accommodating my situation. Put in a customer complaint like I was told to do and still haven't received a phone call back. Was very disappointed in U-Haul over the weekend made the moving trip way more stressful then it needed to be.
TINA MI had to wait for an hour to pick up the truck because the store had not checked the truck back in from the previous renter. I had reserved the truck ahead of time and they were not accommodating to a price reduction after making me wait for so long. The kid in the store did not know how to check us in so we were having to deal with his managers over speaker phone. Will never use this disorganized location again for a U-Haul rental.
Emily SI was incorrectly charged a fuel surcharge, truck was dirty upon receipt. The location's attendant wasnt familiar with the Uhaul process and had to call someone else to facilitate my pickup and didn't realize which truck was for the booking, pickup took entirely too long and once I returned the vehicle with the exact amount of gas I'd picked it up with I was charged a fuel service charge and fuel premium more than my booking itself. Predatory service provider I would not recommend this location.
Nicholas LBe open. Hours are 9 am. My reservation was for 9:30. No one arrived til 10:10. She had to call someone to check me out. I was given the keys and I never showed my license or proof of insurance to anyone. The air conditioner did not work, the knobs came off when I tried to turn it on
Lynn KNot a full blown rental . All they had was keys . I had to do contract by phone.
David NNo bags for merchandise that was purchased was Knowledgeable on prices or information.
Adena WNo signs that list that this is a uhaul drop off location. Staff was friendly tho
David SThis just didn't seem like a place to see any U-Haul business. It was a Vape shop and had no U-haul signage. The store front was actually a Smoke Shop. The representative was very polite and helpful. As of now, roughly 18 hours later, I still haven't received a final receipt saying that the truck was in fact returned and closing the contract out. It even an email closing the contract out.
Joseph P