Customer Reviews for Smoke Unlimited
(U-Haul Neighborhood Dealer)

Rating:

1.0

Your app is faulty and very slow. I had to repeat the process numerous time and it took almost a half hour for things to load through the app. Same with return

Rating:

1.0

The U-Haul had roaches in it and the blinker was not functioning. Also, the paperwork indicated 1/4 of a tank while it was actually closer to an eighth. I returned after only having it an hour and going 4 miles. It was at that point I realized that it had roaches. I took it back and asked fir a refund and was told I had to call U-Haul. I called and was told it has been escalated to a regional manager. As of now, 3/3 at 11:19 PM I have not been refunded or contacted by a manager. This has been an awful experience

Rating:

5.0

Friendly staff. Thank you

Rating:

3.0

Truck was dirty and had cockroaches in the back it had rice and guts from a cigar I only used the vehicle to go to work at Walmart because my car is getting repaired

Rating:

1.0

These people have no idea what they are doing! They never gave me a truck and the guy couldnt even find my RES. But he definitely charged my card ......$183.71 Be aware !!!!

Rating:

1.0

The truck had no gas in it and U-Haul was supposed to reverse the payment, I just got a receipt they ended up charging me anyways and 10 customer service representatives kept putting me on hold and sending me to another line to talk to someone else that couldn’t help

Rating:

5.0

the young man had very good customer service skills. it was an easy transaction

Rating:

3.0

Dirty truck upon pick up . Was told I should have said something before leaving. With it . Old food in cab. I told them you should check your trucks before you rent them . Attitude with worker

Rating:

1.0

Was charged by mistake I don’t know how for a whole day that I did not agree to causing my card to over charge an enormous amount of money. Would not recommend this company to anyone nor a enemy

Rating:

2.0

Very slow check out process. Was supposed to be able to scan with my phone without going into store, however their truck was missing this. I was then given a van instead of The 15 foot truck like i ordered, making me do multiple trips for my loads to haul because the van filled up quickly. Requesting my money back asap please

Rating:

2.0

Tire pressure was low, there was no furniture dolly as requested but was still charged for it, and I had to pay for a truck when I requested a van. I havent heard back about my receipt dispute. Overall very poor experience.