When returning the U-Haul I was told the woman who handles that isn't here when I asking about my hundred dollar deposit so I pretty much got screwed out of $100 took the keys and that was it did not mark anything down whatsoever. It was just very sloppy.laura W.
Customer Reviews for Smoke Shop & Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
original pickup location was changed without notification. contract said fill gas tank to level you picked.Kathy L.
location didn't have drop box available to drop off keys so got charged extra for not leaving the keys same day.Cherelle J.
Terminate relationship with this location. I waited 30 minutes because man at the establishment called an employee to come in to rent me the truck, he either didn't know how, or couldn't be bothered. Truck had broken glass by dolly because it had not been completely swept after prior use. There were chips on passenger floorboard in cab from prior use.Steven P.
Customer did not leave a comment.Britnie Y.
The gas tank was on E & it took me a Hour to get my reservation, & I paid for a Appliance Dolly but they gave me a Furniture Dolly that I couldn't usetrevaun P.
Customer did not leave a comment.zhou Z.
It was ghetto and sketchy. There was no Dropbox to drop the key In. Plus it was about 1.5 miles from where I picked the truck up at. Why could i not just drop it off at the same place I rented it from.Shane K.
The blankets I ordered (2 dozen) didn't happen. One dozen were there and more than half of them were dirty, unfolded in a big pile with dirt and straw. The lady at the smoke shop said she'd credit my account for the 12 blankets. The truck was dirty and the windshield full of bugs. The lady said they've been inbusiness with UHaul for only three months. The lady was pleasant though. The smoke shop was not pleasant, full of drug paraphernalia.Greg P.
Neighborhood sucks, but the people helping were fantastic, very helpful and it was super easy.Tony P.
The lady was very nice and helpfulTeresa M.
This location was in a seedy, drug infested, neighborhood with a bunch of homeless, toothless, shirtless, individuals wandering the streets and sitting in front of the business. The music was super loud inside the Smoke Shop, making it difficult to conduct business. The lady that worked there was helpful, but working with a cracked tablet, and failed to check in the auto trailer at the same time as the truck, which took me over 5 days to resolve with Uhaul. I would recommend that you NEVER send your customers to this location or sketchy part of town.Tiffney W.
Customer did not leave a comment.Daisy R.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.Dalysia B.
No person was present at the time of the rental. The location is not maintained clean nor professional.Paul R.
Customer did not leave a comment.Ruth W.