Location was not a 24/7 return key dropp off when returning truck. Need to coordinate with location in having correct time of when keys can be returned since there is no outside key box. Needed to retuned like 4 times to catch the store open and returned key. Waste of time and gas on my side..Ruperto F.
Customer Reviews for Smoke Break Tobacco
(U-Haul Neighborhood Dealer)
San Bernardino, CA 92404
(Behind the Walgreens on the corner of Highland Ave and Del Rosa Ave)
Services at this Location:
- Mon-Sun: 10:30 am - 5 pm
Special Operating Hours
- 12/7/2021 - 2/28/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Adrian G.
The location was behind a laundry mat and had been previously damaged which fuel was stolen. The truck was on empty and needed fuel. The inside of the uhaul had trash from the previous user that they did not check or dispose of which I had to clean prior to my destination.Nolan Z.
Customer did not leave a comment.Harry M.
Customer did not leave a comment.ROBERT S.
The location is not in a safe neighborhood.Lin C.
Place opened up 30 min late, problems with check inDaniel C.
Customer did not leave a comment.CRISTINA L.
Very nasty and unclean equipment I wouldn't referr anyone to that location .Hanifah K.
Experience was a nightmare! We had to run all over town to get the equipment we reserved. The truck had to be taken to another location and changed out because no one could get the lock off the truck. My overall experience with UHaul was not a good one!Kathryn G.
The area was troublesome-to day the least. Had to Drive my personal car back home and take an Uber back to the location Bc the overwhelming amount of homeless persons and transients. I saw a woman squat down and poop in the parking lot right in front of the store. The U-Haul smelled of cigarettes and urine and was dusty inside. The steering wheel was sticky even after I wiped it down. I was told I had already been charged and could not be refunded. So I took the U-Haul anyway. I was not told that I had to fill the U-Haul back up with gas after use so I was charged a full charge. I just wanted to get out of thereAshley O.
Customer did not leave a comment.Keenan V.
Have workers that are trained Move that location out the smoke shop because all three of those girls were under the influence and clearly unable to do the job Very unprofessional location that was surrounded by bums.Chamel S.
Great experience. 5 Stars ??roberto C.
Customer did not leave a comment.Debra R.
When I attempted to check out their service was down on their iPad so I had to do the self checkout on my phone.Jessica A.
Need to know the customers how much you charge for each mile, The people in store he never can know how much charge me for mile I have a bad experience, I rent the $19.95 truck and drive only 13 miles in one hour I put $20 on gas I take a picture before and after to show the person in the store, and he see I put like 1/4 more in gas the went I take. And he charger me $58.00 I rent before same truck same location same miles and never pay that much And other tink I'm weight like 40 minutes to rent this truck, went I already register in the system,, he never finished with me, because any customer come in the store he stop my application..Salvador M.
Customer did not leave a comment.Sharon M.
Worst customer service everJose S.