Customer Reviews for Smiths Grocery & Deli
(U-Haul Neighborhood Dealer)

Rating:

5.0

Friendly and helpful

Rating:

5.0

Excellent!!! Customer service was great! Very knowledgeable about the service! I will recommend also if I ever need a uhaul again I will go there for sure!!

Rating:

4.0

The owners at the pick up location made my day. Because prior to that it was the worst customer experience of my life and I was over charged to boot! My reservations kept being canceled or trucks were not returned it put me over 2 hours behind schedule and over 15 miles further away each way and cost me extra in miles. Also I spent lots of time on the phone getting transferred back and forth.

Rating:

5.0

The assistance at pickup was outstanding! Tony was very informative and answered all of our questions. The truck was very clean and the store was welcoming. Very handy to be able to fuel up and grab a snack before getting down to business!

Rating:

5.0

They were very helpful and treated me with respect

Rating:

4.0

You could not check in online at this location.

Rating:

5.0

Everything was good

Rating:

3.0

The attendant is not familiar with the pick-up protocol. He tried many times but can not make my credit card accepted by the U-Haul system (only 'swipe' reader was seen in the store). I think U-haul may equipped a chip reader for this location

Rating:

5.0

Good location,,good service

Rating:

1.0

They tried to charge me for miles I didn't even drive

Rating:

5.0

Worker was very efficient....

Rating:

3.0

The company made me fold all blankets used and bring them in the store, something I didn't expextto do . They also made us wait over 30 min for service to pick it up, we spent 1hr getting everything done and we waited

Rating:

1.0

I had this rental but when we can advance I went to the location that I was to pick up they did not have either one what should’ve been $150 one day rental find it costing me $350 for a one day rental I would not recommend this U-Haul to anyone that walks on this earth

Rating:

1.0

as a customer I reach a point that where one umployer was so disrispickful he even left behind he counter to talk in my face when did'nt want to talk back to him he even tell me this is united state that I'm to weak. If you want you can request to view the camera since he told me there's one

Rating:

5.0

Very nice and prompt help. I appreciate them being open so I could handle taking my car to the junk yard. It helped out a bunch!!

Rating:

5.0

Transfer of pickup location was not handled properly, upon arrival at new location my guaranteed vehicle was not there, nor was any option at that location, they did take the time to accommodate me very close, 5 stars to that location for providing a solution! My pickup location that delivered 5 stars!

Rating:

1.0

The drop off location was rude, and gave off the impression as if they wanted nothing to do with me returning it there although I had text messages from uhaul indicating to drop off there.

Rating:

5.0

Great service at the time to pick up; Tony offered a great customer service. Also for return was easy a smooth

Rating:

5.0

Everything was easy and smooth check in / check out . Best part was being able to top off gas tank at same location where pick up / drop off was at . Tony was very helpful and displayed excellent customer service !

Rating:

3.0

The trailer was not registered as received. Uhaul customer service called me.

Rating:

5.0

Tony at smiths grocery was very great with me!

Rating:

1.0

I called this location and they said they didn’t accept trailer, I tried to chat with Uhaul and they weren’t help either just telling me I had to drop it off at the location that said they didn’t accept trailers… honestly it was horrible I asked the customer rep to call the location and ask them why they said I couldn’t drop off their and he refused…

Rating:

1.0

On 1/30 i filed a complaint reference #3580046 no one have reached out to me. I was told while picking up my rental after denying insurance because it was a corporate rental by the owner that African and Haitians drives without insurance which was very insulting to me.

Rating:

1.0

I will stop using Uhaul if they send me back there...

Rating:

1.0

Coffee spilled everywhere, check engine light was on, had to sweep dead cockroaches out of the back, truck kept trying to stall (x2) while driving it. Insane this was not dealt with prior to renting it out again. They told me it has 3/4 gas but only was 1/2 full. I have pics to verify.

Rating:

5.0

They did a great job of getting my on the road a quickly as possible.

Rating:

2.0

The old guy did not know what he was doing. I ordered and reserved a van and got a 15 ft box truck instead and was charged more. And they did not repay me for the extra gas that I put into the tank. Overall, this place sucks!

Rating:

5.0

Good service

Rating:

2.0

The person behind the counter complained about Uhaul the entire time about overbooking and made me feel as though the truck would not be available. My vehicle was damaged on the lot while left there during the day - looks as though a hitch rammed into the back of my bumper - Upon returning the truck I had to wait because there was internet issues. Very unprofessional and not at all customer service friendly.

Rating:

2.0

Improve your communications. I have not received communication about a discrepancy on my billing. I ordered a dolly with my U-hual and never received it. I left a message stating I wanted to dispute my bill and no one has reached out to me.

Rating:

4.0

I see a charge for 29.95 I am not sure what it's for. Other than that, a good moving experience.

Rating:

3.0

Uhaul speedometer was faulty. Vehicle was visibly dirty and not taken care of from previous trip. Trash everywhere. Center Counsel was broken and the 1500 mile trip I took was very painful.

Rating:

1.0

Running a Scam to steal money if light harness does not work within a certain timeframe. They made me scan my credit card again. I'm wondering if additional charges were added.

Rating:

5.0

It was ok real friendly people but i pay for some safe blanket cover and never got it but the truck was nice and clean..

Rating:

3.0

Went to smiths drug store at last resort.. Tried to rent on summitt street.. No trailer was available... Proceeded to DD trucking the lady co-owner, representing u haul was , racist in her cantor.. Claimed I had altered my DL with a lake alfred police ther who validated my DL by running them...

Rating:

5.0

Tony was amazing he answered all my questions efficiently

Rating:

5.0

Easy and fast process.

Rating:

4.0

A little disappointing that the pickup location was changed 24 hours prior to pickup to a location further away from the origin of our trip. Other than that, everything was smooth.

Rating:

1.0

I sent in a complaint and I am yet to get a response

Rating:

5.0

They were efficient, helpful and polite

Rating:

5.0

Good vehicle. Drove well. Just wish it had cruise control.

Rating:

5.0

Good place

Rating:

4.0

I had a very pleasant experience periods I will recommend this place to everyone I know thank you

Rating:

4.0

Make sure that the equipment is in operable condition!! it cut off on us several times and we could not complete what we were trying to do had to come and get another truck the next day very inconvenient!

Rating:

5.0

Very helpful and knowledgeable with the area. All around awesome experience.

Rating:

5.0

BETTER SIGNAGE FOR TRUCK RETURNS AFTER HOURS

Rating:

5.0

I would like to thank Tony, very friendly guy, we had a little chat so i felt this wasn’t t just a paperwork check-in/check-out type of transaction, he had the time to talk to me and explain the way the trailer brake system operates

Rating:

1.0

A guy name Tony is rude with clients do you a favor and avoid a bad day and headaches and go to other place with good manners.

Rating:

3.0

Truck cabin not vacuumed, back not adept out with old muddy boot prints all over.

Rating:

3.0

I always rent from them because of close proximity but it appears their equipment or internet is lacking. Always a slow process.

Rating:

3.0

They told me my reservation was not unlimited mileage that you guys don’t do that anymore. He said they gave me only 91 miles. I had select Ed unlimited mileage