Customer Reviews for Smith's Bait & Tackle
(U-Haul Neighborhood Dealer)

108 reviews

1622 N Graham Hopedale Rd   Burlington, NC 27217

(336) 506-6789

Office Hours

  • Mon-Sun: 9 am–4 pm

Services at this Location:

Contact Us

(336) 506-6789

1622 N Graham Hopedale Rd
Burlington, NC 27217

Services at this Location:

Office Hours

  • Mon-Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Archie Mervin 
Rating:
5.0

Great place to drop off your truck

Donald Compton 
Rating:
5.0

Absolutely nothing.

GEORGE COOPER 
Rating:
1.0

Disorganized

William Winslow 
Rating:
4.0

Gentleman was very helpful, and welcomed my family to the area

Deirdre Coward 
Rating:
5.0

Customer did not leave a comment.

Scott Mann 
Rating:
3.0

I was dropping the trailer off late, near 10:00 p.m., and as I was pulling in, right after their parking lot was full of fire trucks and police cars from a rescue across the street, the most helpful gentleman in the entire world came out and showed me where he wanted me to put the trailer, and standing outside of my window, was giving me specific directions and instructions in even turning the steering wheel to put the trailer exactly where it needed to go. He helped me to remove it from the hitch since there's no way I could have done it myself, he was an amazing, helpful person, and the online rental was also wonderful.

BRAD HUFFINES 
Rating:
4.0

Customer did not leave a comment.

tyron lipford 
Rating:
4.0

there was noone at the location when we dropped it off. they did answer the phone but we were unsure if they would know we dropped it off.

Shane Justice 
Rating:
5.0

Customer did not leave a comment.

edward cousins 
Rating:
4.0

Customer did not leave a comment.

Will Simmons 
Rating:
5.0

Customer did not leave a comment.

BARBARA COHEA 
Rating:
1.0

Location is poorly lit in a sketchy part of town, there are no lights surrounding it and it was difficult to recogize this was even a uhaul location

Veronica Atkinson 
Rating:
3.0

Customer did not leave a comment.

NIELSEN JIMENEZ ALFONSO 
Rating:
5.0

Customer did not leave a comment.

SCOTTY LUCK 
Rating:
5.0

Customer did not leave a comment.

DAVID ROBERTS 
Rating:
2.0

It has no lights in the country and a house beside it you wouldn't know that is a U-Haul place in a small little building.

JASMIN LEWIS 
Rating:
5.0

Customer did not leave a comment.

melissa baker 
Rating:
5.0

Customer did not leave a comment.

MILES FISCHER 
Rating:
4.0

Customer did not leave a comment.

KIM ALLEN 
Rating:
3.0

They closed early so I had to do a after hours pick up. I never did that before so it took a little bit longer to get the truck.

Keith Klumb 
Rating:
4.0

Customer did not leave a comment.

REBECCA TOBIN 
Rating:
5.0

Customer did not leave a comment.

Joyce Chadwick 
Rating:
3.0

Operator was fine to do business with, however the trailer we rented was a terrible experience. The driver, my husband, has years of experience in towing trailers - we own 4 of them. The rental trailer constantly fish-tailed, leaving us with an extremely stressful day of driving. It was definitely a safety issue.

SHARON FORD 
Rating:
4.0

Had no problem returning the truck.

KENNETH ALLRED 
Rating:
3.0

There was smoke inside the building, and Im severely allergic. He was friendly, but didn't ask if I wanted safe move, just added it on, when I didn't want to purchase that. Remotely easy to pick up. I contacted the customer service number originally and was not given an accurate estimation of cost.

MARISSACLANICE GRAY 
Rating:
3.0

Customer did not leave a comment.

Kina Bostick 
Rating:
3.0

Well clean and learn all features U-Haul for new driver

BHADRESH PATEL 
Rating:
3.0

Customer did not leave a comment.

JAMES PROHONIC 
Rating:
5.0

Very professional and friendly

Teresa Kyte 
Rating:
5.0

Customer did not leave a comment.

DARLA EPLING 
Rating:
2.0

When I went to return the equipment at 5:15 pm on Saturday the site was closed and online it said the place was open

Randy Morton 
Rating:
5.0

All my expectations were met.

HOWARD DUNN 
Rating:
3.0

Customer did not leave a comment.

THOMAS GOODMAN 
Rating:
3.0

The rental price was a little higher than I had intended to pay

david price 
Rating:
5.0

Very friendly gentleman!

MARK TANNER 
Rating:
5.0

The U-haul representative was very helpful and conscientious. An excellent experience in every respect. Great job.

James devillier 
Rating:
5.0

This is not a UHaul-only location, but it is obvious that it is a UHaul pick-up/drop-off location. Owner of the shop was very helpful, but more signage about where to park/drop off keys would be helpful for after-hours drop-off!

PARTH PATEL 
Rating:
4.0

Customer did not leave a comment.

robert campbell 
Rating:
4.0

Appreciated the blanket inside for protecting furniture.

robert campbell 
Rating:
5.0

Customer did not leave a comment.

Marlita Randolph 
Rating:
4.0

Customer did not leave a comment.

alan strange 
Rating:
5.0

I have no complaints I very satisfied and the man I dealt with was wonderful and so kind

Doris Woods 
Rating:
3.0

It was dark and there was no lighting, so i passed it and had to turn around. It was a drop off box, so no contact with any person. If I recommend this location; i'd warn them about it being so dark. I was glad i had someone follow me. It was kinda scary.

DONNA DUPONT 
Rating:
3.0

Customer did not leave a comment.

Gloria Alston 
Rating:
3.0

Customer did not leave a comment.

Charles Adcock 
Rating:
5.0

Drop off was great and quick and friendly.

Joseph Mcardle 
Rating:
4.0

Customer did not leave a comment.

Patrick Broadway 
Rating:
5.0

Customer did not leave a comment.

Shelley Hamlett 
Rating:
1.0

They would not increase my time alloted nor accommodate gas usage for having to drive extra distance to pick up a truck at their location due to no fault of mine. I will never use uhaul again for moving purposes.

Terry Nutter Jr 
Rating:
1.0

He tried to say the back of the van was dirty when i brought it back in the same condition as I got it.

daryus skinner 
Rating:
1.0

This location could barely be considered a store front because it is literally ran out of a man’s house! This is why U-Haul is laughable at best!

CURTIS MCLAMB 
Rating:
5.0

Customer did not leave a comment.

Henry Pierpan 
Rating:
2.0

Took me close to 35 minutes to rent a trailer that I booked online. The owner had me alone back up and hookup to the trailer that was in a tight place (luckily I've pulled several trailers). Than when I went into the store his internet was not working properly and froze up several times.

Matt Price 
Rating:
5.0

No improvement need needed

jerome griffin 
Rating:
3.0

Way overpriced way to expensive

Amy Bowes 
Rating:
5.0

Customer did not leave a comment.

James Rohal 
Rating:
5.0

Customer did not leave a comment.

William Clark 
Rating:
3.0

This location was not open but their posted hours indicated they would be. Fuel level recorded by drop off location was clearly less than what was actually in the truck.

Barry Arnold 
Rating:
4.0

Customer did not leave a comment.

Jerry Hilsman 
Rating:
3.0

Someone to be present at return

Barry Foust 
Rating:
2.0

The hours posted were from 7am to 7pm. We arrived at 9:30am, and no one was there. I dropped off the equipment and left my key in the drop box. When I passed by there a couple of hours later, the location was still closed and the equipment had not been moved. My credit card shows additional charges from the drop off location, but I have never received an email or phone call to explain the charges.

Phil Fryer 
Rating:
3.0

Customer did not leave a comment.

Ronald Oakley 
Rating:
5.0

Customer did not leave a comment.

Carey Petricka 
Rating:
4.0

Customer did not leave a comment.

VERALY MUNOZ 
Rating:
5.0

The online pick up app is awful. It's slow, the live rep was impatient and wouldn't give me enough time to answer his questions, cancelled my online registration and told me to come back during business hours. This is while I'm trying to register at 11:30p. It tooke 45min and a call to uhaul to pick up my truck.

Timothy McKnight 
Rating:
5.0

Customer did not leave a comment.

Wyatt Carter 
Rating:
5.0

Smith’s bate and tackle shop was the best location I’ve ever rented from. The gentleman was very helpful and very easy to talk to. He even talked me through the 24/7 pickup if I were to need another uhaul in the future. The truck was in extremely good condition and I had no issues. Thank you!

Taylor Stuck 
Rating:
5.0

Customer did not leave a comment.

lora hurley 
Rating:
5.0

I have rented from many U Haul companies but this one is the best one my experience was amazing he was kind and friendly and very helpful I will definitely rent from here and recommend him from this point on.

toscoa murray 
Rating:
3.0

Customer did not leave a comment.

Lakishia Hall 
Rating:
2.0

Customer did not leave a comment.

Eric Mccue 
Rating:
1.0

This guy is SHADY!

JODI DOSS 
Rating:
5.0

alway great

mikal copp 
Rating:
5.0

Customer did not leave a comment.

vivian timmons 
Rating:
5.0

Customer did not leave a comment.

tameka reaves 
Rating:
5.0

Customer did not leave a comment.

Adela Garcia 
Rating:
5.0

Customer did not leave a comment.

Kendall Rooney 
Rating:
5.0

Customer did not leave a comment.

rosalie hall 
Rating:
4.0

Wanted 10 Furniture Pads, received 5, and the proprietor said he would update the contract, which I believed and drove off. Upon arrival, left 5 pads, contract said I received 12, so I was charged for 7 pads.

David Jodrey 
Rating:
4.0

Customer did not leave a comment.

JESSE LEWIS JR 
Rating:
5.0

Customer did not leave a comment.

patricia mays 
Rating:
4.0

Guy was friendly.

dave salatino 
Rating:
3.0

The truck was not at the location where I had reserved it, and the location was out of my way (extra miles).

gary weerts 
Rating:
1.0

Ordered 24 pads with the trailer, no pads. Had to go 12 miles to another uhaul dealer to get the pads. This made me late for my appointment Not Arrived good rental

James Fredette 
Rating:
5.0

Customer did not leave a comment.

Lakishia Hall 
Rating:
5.0

Customer did not leave a comment.

judith atkins 
Rating:
1.0

Went I rented the equipment I told that guy that I didn't want the safe move coverage and he added it any way

christie harp 
Rating:
5.0

Great experience

Emily Krechel 
Rating:
1.0

Asked if I knew how to connect the U-Haul and I said no and decided not to help me. I tried to connect it myself and put a dent in my truck because of it. Finally, the owner helped me connect it, but didn't connect it correctly and so the U-Haul unhitched from my truck while driving. I called and asked him to pick up the U-Haul because I thought it was broken and he refused.

Turner Kendall 
Rating:
3.0

Customer did not leave a comment.

Andria Gary 
Rating:
4.0

Customer did not leave a comment.

howard dunn 
Rating:
5.0

The Agent was just so Great. Very understanding of me being a Basket Casr due to me Moving Great Guy

cynthia minnich-davis 
Rating:
3.0

Had to drive to 3 different drop off locations over the course of an hour because the first 2 had no available space.

Jordan Johnson 
Rating:
5.0

I'll use it again

SHARON ANDERSON 
Rating:
5.0

Customer did not leave a comment.

RYAN PATRICK 
Rating:
5.0

Customer did not leave a comment.

COY DAVIS 
Rating:
5.0

Customer did not leave a comment.

Stormy Malpass 
Rating:
5.0

Mr. Smith opened on a holiday to help us with our rental needs

RICHARD HUNTER 
Rating:
1.0

Got over charged by the renter ( smith bait and tackle) in Burlington nc called u hall and they new nothing about the charge. Beware. Disputed the charge. Waiting in the bank.

gilbert baileyjr 
No reviews have been submitted for this location.

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