Comentarios del cliente para Smith Mountain Lake Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Smith Mountain Lake Storage

Grado total:

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Kenneth P. en

Grado:

Staff member onsite was very friendly, courteous & helpful. Paperwork was done quickly & I was on my way in short order.

Thomas L. en

Grado:

Easy in and out. Hours the office is open could be extended to improve customer experience. Drop off box is a plus, I was early returning and had to leave a voice mail as I had received an email instructing me to return the truck to another location different from this one in my contract. Too late as I had left.

Brian S. en

Grado:

Convenient location, limited hours...other than handling the paperwork, expect to do all the other drop off services yourself (like in hitching trailer).

THERESA M. en

Grado:

Excellent customer service.

Charles H. en

Grado:

El cliente no dejó un comentario.

Richard B. en

Grado:

El cliente no dejó un comentario.

Marie S. en

Grado:

El cliente no dejó un comentario.

Julie L. en

Grado:

El cliente no dejó un comentario.

Ryan A. en

Grado:

Nice facility, friendly staff.

Edward M. en

Grado:

El cliente no dejó un comentario.

Barry M. en

Grado:

Outstanding service and Thanks for the needed help.

James M. en

Grado:

El cliente no dejó un comentario.

Nancy B. en

Grado:

El cliente no dejó un comentario.

George M. en

Grado:

The process went smoothly and we were even able to check out the units to decide which ones we liked best.

christopher C. en

Grado:

El cliente no dejó un comentario.

Briggs A. en

Grado:

Everything was just fine and as expected.

Laraia F. en

Grado:

I am running late and it will be Monday before I start loading in things but my experience on the phone setting up my account and receiving instructions was great! Pleasant and thorough!

Richard V. en

Grado:

Thanks Cindy

Frank L. en

Grado:

Nothing but praise. Thank you!

James M. en

Grado:

El cliente no dejó un comentario.

Mike H. en

Grado:

Need to be able to instruct the customer on the operation of your trailers, park the trailers in a spot where you don't have to drive out through mud, should be employees on site that can install the trailer on your hitch.

Matthew Z. en

Grado:

Great communication and assistance.

Charles D. en

Grado:

It's convenient for us. We have dropped off after hours with little or no problems--and the time we had a small issue, the personnel handled it very well.

mark O. en

Grado:

El cliente no dejó un comentario.

Gary D. en

Grado:

El cliente no dejó un comentario.

Charles H. en

Grado:

Chuck was very helpful and always returned my calls and emails.

BILL H. en

Grado:

Person was smoking inside the office and office was smoke filled

Dave S. en

Grado:

Have a person at the facility to help with problems or return phone calls if not in the office

Andrea H. en

Grado:

El cliente no dejó un comentario.

JEFF M. en

Grado:

I am a long frequent supporter of your team. This was a poor experience with multiple mistakes and different quotes at a time I was in need of help. It ended as over $110 for a 30 mile one way rental. The incorrect quotes we tried to get for a trailer included mileage and even an offer to return in 3 hours the 60 mile quote including mileage for a trailer was quoted several times at the location and on the phone at the office were frustrating.

David C. en

Grado:

Chuck was very helpful and friendly! I would highly recommend this facility.

James S. en

Grado:

El cliente no dejó un comentario.

Richey A. en

Grado:

Chuck made it easy getting logged into and out of units when we moved in and out of was top notch. Pricing was far.

Kristina S. en

Grado:

El cliente no dejó un comentario.

Charles D. en

Grado:

El cliente no dejó un comentario.

James C. en

Grado:

My experience with Smith Mountain Lake Storage was excellent! I was a walk-in and was swiftly greeted and accommodated. However, UHaul as a company has a lot to be desired. My reservation was not honored in my location enemy though I had booked almost three weeks in advance. Never will I ever rent form U-Haul as a company. I do want to thank Smith Mountain Lake Storage for their kind service. Kudos to you for making up for U-Hauls lack of customer service.

keith W. en

Grado:

El cliente no dejó un comentario.

Leslie F. en

Grado:

Everything went very well staff very helpful and friendly

Butch F. en

Grado:

The site manager, Chuck Robertson, is very professional and friendly. He does all he can to accommodate his customers and provides useful information to potential customers.

ROBERT L. en

Grado:

I've rented storage, parking, and even office space. I would clearly return to SML Storage if needed to rent again.

Mark W. en

Grado:

Rented the space for a year and was very pleased with it.

PATRICK P. en

Grado:

Was there for 5 years and it was a great place to keep our things. Having the climate controlled unit was great!

DOUG M. en

Grado:

Chuck Robertson does a great job of overseeing the entire facility. We rented two units there for several years, and Chuck was very responsive to any problem/concern/questions we had. Thanks Chuck.

Karen N. en

Grado:

Everything you’d want a storage facility to be. The unit was clean & access to it well lit. The grounds secure & well maintained. Chuck provided excellent customer service & returned calls promptly.

LLOYD W. en

Grado:

Very pleased with this facility. Staff always friendly, and available. The conditioned units we had were really nice.

Megan G. en

Grado:

Chuck the manager was very professional and friendly. The storage facility was top notch and a great price.