The checkin procedure has some problems because the app is faulty. I added additional contact in as requested and it said it was the same as the reservation phone number which it was not at all...wasn't even the same area code. Frustrating. Shouldn't have to add this kind of information to rent a truck when I literally have a storage unit rented for the past 6 months. I am a regular customer
Glenn F.
Customer Reviews for Smile Mart
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
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Location has really no interest in the uhaul business, all automated.
scott W.Location definitely was better than my pickup location
Floyd E.Rude staff who knew nothing about the uhaul process at all. Was over charged over $500. avoid this location at all cost.
Alyssa R.No one knew anything to help us with our return.
Larry C.everything was fine with the rental. first time doing the on-line check in which maybe took a few more minutes. Again, no issues and truck in good shape.
Ronald G.The experience met my expectation. No issues, would absolutely utilize U-Haul again
Ian P.NO......
Tonya S.Once we make a reservation and option to pick up by phone, reservation should not be canceled if truck is picked up after reservation time. At least an option to change pick up time to keep your reservation. In my case, I lost 2 hours trying to find another truck. I also left truck with 1/4 of tank higher than what was picked up. I think I should be refunded some for gas.
Mhorys P.The manager of the gas station, who is never there, is the only person who knows anything about the U-Haul. I was over charged and I've yet to be able to speak to someone. I've never in my life paid $230 for a U-Haul...ridiculous!!
Jennifer S.We rent quite a bit and this was by far my worst experience in every way.Except when calling then the people really did try to resolve my problems and I was very thankful for that. I will rent again but not this location. Thank You
Marc R.Make signing into website, easier/less complicated
carletta J.I feel I was overcharged for services...I have never paid $90 to rent a truck for 4 hours!!!!!!
Danielle H.They over charge me
mostafa O.Don't need to do improve nothing.
Joshua K.The website allowed me to schedule pick up at 7am but when I get there I get a notification that I can pick up until 8am. The gentleman in the store assisted me but if pick up doesn't start until 8 don't allow scheduling before then.
Tara R.Actually is in gas station, we was looking for u-haul sign, but we can not find it. I think you better say in the gas station is easy to find out this location.
Qijian L.Helpful and nice staff.
RUPESH G.Excellend friendly place with helpful peoples.
RUPESH G.Very helpful staff and nice. I would love to come this location everytime with any Uhaul needs. Great customer care.
Simon W.Stop charging people for Dolly's they neither want or need. Even had I needed it I didn't get it and was still charged for it.
Nic W.I was quoted 40.00 but I was charged 77.00 and 45.00 for 7 hours. They wouldn't give a me a return paperwork.
Marlena G.No public rest room
lee W.It was a gas station/convenience store. While taking care of me, this guy was also ringing up his convenience store customers. He gave me a printo out to sign that had such tiny print I couldn't read it. I asked him to tell me what it said. He said .69 cents per miles. Low and behold, I get a bill for $100!!! Apparently, I was supposed to fill the gas tank up to 7/8. MY son just rented a u-haul from a actual u-haul center and he got pages of paperwork and everything was explained to him thoughroughly. I am not happy!!! It was a gas station, I would have filled it up if I knew. I have made a complaint!
TARA C.The customer he was very friendly & Hospitality I like u haul because they have nice customer and Good price
ELIAS M.Charged more then quoted on the phone when made reservations, dolly was really, really worn should be replaced or thrown away.
royce S.Very convenient
Walt O.I really enjoy renting truck from here. Very friendly in assisting customer. If i ever rent agai i will go to this place. I recommend yall to this location if you live nearby.
simon S.The guy in the counter was very helpful with every issues. I had lot of question since it was my first time but he was happy to answer it. The truck was nice and clean. I would go there if i need Uhaul again. Excellent customer service.
Kayla P.Gas level was too low for distance contracted. Had to stop before arriving at destination. Meaning had to stop twice.
Chris D.remove them as a uhaul location.
larry D.I was thrice charged the money I hired the track, I can't believe this, on 06.25.19 I hired the track and charged $38.12, again on 27th another withdraw is made of $83.98,what a hell is this????
David S.Make sure all the proper equipment is in the truck before the customer arrives. If you don't, you'll have to call the guy on the phone and get permission to use it.
Ebrandon H.The sale person was helpful and very pleasant. I would recommend anyone to this location.
Tymesia K.To much going on. Clerk running the convenience store, and uhaul. Had to hook up trailer myself.
ronnie J.When I went to drop off the uhaul at 4 pm the manager of this gas station was not there, so the store clerk told me I couldn't return it yet. Then he gave me his bosses number to call him personally with out any further instruction.
Carden C.Issues with finding the keys and having customers move trucks to get to the rental truck. Very unprofessional
Dean Y.My problem is with U-Haul. I reserved a 20' truck 3 weeks in advance but the day before they changed to truck size and location. Got the truck, took off and realized very quick that the AC didn't work! Turned around to take it back (had 6 hour drive @92 deg with poison Ivey in my eye) I was told to call roadside assistance! WTF! It never got fixed, thank God it wasn't raining. NEVER AGAIN U-HAUL.........NEVER!
Jeff R.There was no gas on the truck and still expect me to return the truck with gas that is just stupid!!!
ALEX G.A very nice welcomming staff and helpful. They were ready to answer all question. I would definitely go to this location whenever i need Uhaul. They also offered me a free soda which was quite nice.
Simona B.The staff were not trained to begin or end a reservation, nor did they have the ability to fix an existent RSVP. They had no knowledge of anything pertained to the uhaul outside of recommending taking all action on the computer for myself. They couldn't even tell me exactly what to expect.
Trica S.Excellent customer service and equipment! The truck was clean and actually quite comfortable. The customer service representative at this site was awesome, and addressed every issue and question!
Scott C.I had made a reservation before arriving to this location and was told it was a 2 day reservation. I didn't realize I could do one day only which is all I needed. When I arrived at this location, the guy was very helpful, and we canceled my reservation and started a new one because he said we could do a one day reservation. We tried to get a new reservation but the when we typed in my phone number we could not change to a one day. So we did a reservation in my wife's name and still were not able to get a one day reservation. I was told when I drop off the vehicle in Durham, after using it less than one day I would be "given money back on the credit card." And that my card would not be charged at that moment. So I thought ok let's go with that.
Grey E.The gentleman was very kind during our transaction.
Dana S.