Customer Reviews for SmartBuy Exxon
(U-Haul Neighborhood Dealer)

942 comentarios

508 S Main St   Graham, NC 27253

(336) 229-5016

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(336) 229-5016

508 S Main St
Graham, NC 27253

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 10 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
4.0

El cliente no dejó un comentario.

Keith B. 
Clasificación:
2.0

Very rude cashers,not helpful at all.We were trying to check in online.It was very confusing, took 45 minutes. The website needs revamped!

Randy W. 
Clasificación:
5.0

Very friendly and fast

Richard W. 
Clasificación:
3.0

Do not allow customers to make reservations for locations that are not open on the day they are trying to rent. Automated call to confirm/remind customer of reservation would be helpful.

Jeremy M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS J. 
Clasificación:
5.0

Everything went as it should, no problems and would do it again if I needed to. Gracias

Keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

I still have not received any money back on my card my rental expenses was only $43

Stephanie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Craig M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Phillip B. 
Clasificación:
5.0

No problems.

angela G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marcello O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua F. 
Clasificación:
5.0

Nothing been here multiple times love the customer service

Shaneisaka S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danny T. 
Clasificación:
3.0

I was charged extra refueling fee of $13 when I put gas in the truck and left it as I received it. Robbery if you ask me!

Eric H. 
Clasificación:
4.0

every thing was great just need more assistance

Debbie J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marchelle S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley B. 
Clasificación:
5.0

truck was overall clean but definitely had not been wiped down much if any since last rental. The driver side door would not close very tight thus I could hear a air leak whining. Did not feel like it was going to come open while driving. I did the option where I picked up the truck before the business opened. I had never done that before and overall it went smoothly. The only hiccup was the wait when the contract was being approve online maybe they were busy or something but the process took about 25 minutes and actually I did not know if the website had frozen or what and was afraid to hit the back button so I called and was put on hold by the automated operator and was still on hold when the contract came back approved. So it may have been less stressful at 6am in the morning and I had been dropped off at the location and was starting to worry that I would have to wait until 9am when they opened. The check back in process went extremely well.

Steve D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M L. 
Clasificación:
3.0

I called to ask would any extra charges that it was not showing on the website. I got my receipt and saw an extra 29.99 charge. That is a violation to me. But I know y'all don't care because that's how everyone does business now.

Mack A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lurhonda B. 
Clasificación:
3.0

The manager had a different set of requirements for secondary drivers than the main office. I was very concerned when he insisted my daughter had to be present at the contract origin to provide her license to legally drive the truck. The main office contradicted what Exxon manager said. Seemed like he made up his own rules.

Deborah K. 
Clasificación:
5.0

I have previously rented this type of vehicle (van, not truck) and done so previously from this location. Always a smooth process (doing it on line without any contact with the location staff). When completing the turn-in process, I mentioned that this particular vehicle (van) needed lubrication of the side/sliding door because was difficult to get open without pulling/prying back-end-of-door open with fingers and difficult to get closed without pushing inward on back while closing. Also, generally this type/model of cargo van seems to have sticky accelerator linkage at slow speeds, thus staring moving from stopped position can be a bit jerky. However, it is a very reliable vehicle type/build with many useful features that really make it easy to use. I would and will rent again.

JONATHAN S. 
Clasificación:
4.0

The location was fine. However, we had a problem with the UHaul app/reservation. We had reserved two trucks to be picked up at the same location. We had email confirmation for both trucks and had done advance check in for two drivers. However, when we got there at pickup time, the app only showed one truck. The attendant at the gas station could not help in any way. We ended up doing the move with one truck which did prove to be a large setback since we had a large crew of volunteers and couldn't use them as efficiently.

Joseph B. 
Clasificación:
5.0

The U Haul agent was friendly and professional. The equipment was ready to go when I came in for pickup. The location is very convenient for me. Not much that I can add to improve upon. Thank yoiu.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee Ann P. 
Clasificación:
5.0

No improvement necessarily. Always excellent trailers and trucks and easy checkout and checkin.

Melanie W. 
Clasificación:
5.0

Wonderful experience!

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel E. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYLER R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Felipe B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christy R. 
Clasificación:
5.0

I have done business with this location in the past. They are extremely professional, kind and provide excellent customer service. I do appreciate being able to extend my time beyond the usual 6 hours without the cost being substantially increased. I think that continuing this option of extending hours is the best thing that you can do for the next customer since not all moves can be done in six hours.

Ulic W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph S. 
Clasificación:
5.0

Thanks again

Charles R. 
Clasificación:
2.0

The person lied about the cost of the insurance. I was getting the insurance he didn't tell me the options just the highest price. Not good for business. In the future give the consumer the opportunity to get what they want. 052309 dealer

FRANKIE B. 
Clasificación:
5.0

After loading the truck I found out that the AC didn't work. I had a 350 mile drive in the heat that was not fun!

Jeffrey G. 
Clasificación:
5.0

EVERYTHING WAS GREAT! KEEP DOING WHAT YOU'RE DOING!!!

Anthony B. 
Clasificación:
5.0

There is a problem with the steering, it is loose like a tie rod is going bad. There is a problem with the transmission, a couple of times on the highway going about 65, the transmission dropped into a lower gear and stayed there for a mile or 2. The engine revved really high.

Brian H. 
Clasificación:
3.0

Be honest up front about fees associated with renting the uhaul.

Emma C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil D. 
Clasificación:
2.0

They offer zero help to hookup trailer

Amanda E. 
Clasificación:
5.0

The service was awesome. No complaints.

dejon B. 
Clasificación:
5.0

Everything was good. I just wish the uhaul trucks had Bluetooth so you could listen to your music while driving .

John J. 
Clasificación:
5.0

The service was great and was able to return the vehicle without wait.

Oliver D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joanne W. 
Clasificación:
5.0

Sales rep was friendly and informative with good customer service.

Erica W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joey F. 
Clasificación:
3.0

I filled the truck up with the same level of gas that I picked the truck up with. This location added 2 additional gallons of gas. It was already at the required level. In addition 2 gallons of gas would not had moved the gas gauge at all. Adding an additional 2 gallons of gas and charging me was not necessary.

Kevin M. 
Clasificación:
3.0

Do not use master locks. Was not able to open the back of the truck for over an hour because the key wasn't working

Brittany C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clyde G. 
Clasificación:
5.0

Very kind dependable service. I always drive the extra miles to rent from Exxon Smart Buy. They are kind and professional and never let me down. I would highly recommend them!

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Billy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesse W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Veda L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Casey M. 
Clasificación:
5.0

Excellent service

Felipe M. 
Clasificación:
5.0

Fast and friendly as always!! Thanks y'all

Rozanna J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus R. 
Clasificación:
5.0

This is the first time I'm using Uhaul but impressed the way Mike handle my request. He was so kind and willing to give me the best customer service. By my own experience I don't see yet what could you do to improve for the next customer but just to continue giving your customers the same professionalism and kindness that you just showed towards me.

Sandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joyce J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela A. 
Clasificación:
3.0

Speed up the process next time

ALEXANNDER M. 
Clasificación:
4.0

They over charged me from what they said they were going to charge me.

Carleigh B. 
Clasificación:
5.0

Awesome, perfect

Eric M. 
Clasificación:
5.0

roop was excellent and knowledgeable about the equipment. Most importantly he put me at ease and comfortable. Extraordinario servicio al cliente

danzeka F. 
Clasificación:
2.0

Back roll up door cable was off the track was very hard to open, cab was dirty drivers side door would not close unless you slammed it shut. Knocking noises when driving. Very disappointed

Heather B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

We picked up remotely and could have driven off without our extra supplies but the man inside (didn't catch name) was great about tracking us down to make sure that didn't happen. Also, Brian (sp?) was extremely helpful on the phone (UHaul main line) when there was a problem signing in to get our truck. ("Cool beans" Brian!)

Glory H. 
Clasificación:
3.0

El cliente no dejó un comentario.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valarie W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Juston V. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOMAR G. 
Clasificación:
5.0

Keep everything as is! Customer service is A#1!!!

Anthony B. 
Clasificación:
3.0

The vehicle was so dirty and nasty inside that my wife and I had to shampoo the seats, wipe everything down. There was sticky drink and or milk spilled all in the vehicle. We had to perform a thorough cleaning before using the vehicle. Very disappointed and very unsanitary.

Kenneth J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rose W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willie H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mary W. 
Clasificación:
5.0

No improvements are needed. The rental went well and is located in a great location.

Reginald H. 
Clasificación:
5.0

Uhaul made it easy, thank you.

Jay R. 
Clasificación:
4.0

N/C

Marvin W. 
Clasificación:
5.0

Very helpful. the staff was so accommodating. I had to book it at the last minute. they were extremely helpful.

JOAN S. 
Clasificación:
4.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Spencer P. 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

Volver
arriba