Customer Reviews for SmartBuy Exxon
(U-Haul Neighborhood Dealer)

1,087 reviews

508 S Main St   Graham, NC 27253

(336) 229-5016

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(336) 229-5016

508 S Main St
Graham, NC 27253

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–6 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very courteous, will rent at this location again, if need be

Charles H. 
Rating:
3.0

Customer did not leave a comment.

Marvella H. 
Rating:
5.0

Great service and customer service!!!

Derrick M. 
Rating:
5.0

I was very satisfied with everything about my rental. If I was to rent again, it definitely would be U-Haul.

Randall J. 
Rating:
4.0

Location was good. The app sucks. Would not allow me to take photos so had to use web version

MICHAEL A. 
Rating:
5.0

Customer did not leave a comment.

Andrae D. 
Rating:
5.0

Customer Service Agent was very courteous and professional. Location is convenient for interstate travel.

Dexter B. 
Rating:
4.0

Customer did not leave a comment.

Phillip W. 
Rating:
1.0

This guy initially refused to take the trailer told me I needed to blindly drive around and find another location. Called U-Haul who convinced him to take it but he refused to help me remove the trailer from my truck. I'm a woman and lifting a 1Ton trailer by myself was not an easy task I have a gash in my leg, cut on my finger to show for my efforts, and my back still hasn't decided how it wants to feel. PISS POOR CUSTOMER SERVICE. Negative stars.

Katy F. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
2.0

very poor response at dealer. I was not given code for 24/7 truck, dealer is gas station and was open, but said o well can't help you call U-Haul. Even though he could have verified rental that we showed him and given out key. Turned around and walked away and ignored me

Rachelle G. 
Rating:
5.0

Customer did not leave a comment.

ARIJION P. 
Rating:
5.0

Truck was clean and had no issues. Clerk inside store was super friendly and very helpful.

Tarrison T. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

Frederick F. 
Rating:
5.0

Great service and super friendly

Merced V. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

allen D. 
Rating:
5.0

SmartBuy and the people who work there are far above - customer service first. Anytime my family needs moving trucks or trailers in the Graham/Burlington area, we call them first.

John V. 
Rating:
5.0

My name is Jesse marrow. I used to haul and I rate them as but I said top ten bubidness to recommend a friend family or anyone who is looking for someone or something that is Nice remindable and treat you right

Jesse M. 
Rating:
5.0

I wish that there was someway that we could rent before 9 AM. We needed the truck at seven. I wish there was something you could do to make it easier for the customers to get trucks earlier.

Kimberly M. 
Rating:
3.0

The location was reasonable; however, the rental truck was unsat due to the following: engine light on, radio inoperable, low right passenger tire, and driver's door inoperable (wouldn't shut fully). I recommend more random maintenance checks prior to renting any equipment. In doing so, this remedy would elevate possible mishaps within selective process; such as, limiting alternatives and forecasting undue failure of equipment. More importantly, the implementation of corrective measure and means to reduce risk could serve as a alternative to deter the consequences of law suits and incidents pretaining to unsafe equipment.

Tyler D. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

The customer service was good

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Rob C. 
Rating:
1.0

Customer did not leave a comment.

Doris M. 
Rating:
4.0

Customer did not leave a comment.

Jerry D. 
Rating:
4.0

Customer did not leave a comment.

Craig B. 
Rating:
5.0

Easy in and out not a maze to have to park the vehicle.

Lindsey V. 
Rating:
5.0

Customer did not leave a comment.

TEROME M. 
Rating:
5.0

Customer did not leave a comment.

Glen L. 
Rating:
5.0

Customer service here was great, not lazy and low effort like a lot of places nowadays. Owner did a great job, will use that location going forward for rentals

Jacob B. 
Rating:
5.0

They are always so helpful and nice. The vehicles are in great condition too.

Tonya S. 
Rating:
5.0

Customer did not leave a comment.

Revva B. 
Rating:
5.0

Customer did not leave a comment.

sonja R. 
Rating:
5.0

Customer did not leave a comment.

Nyjel G. 
Rating:
4.0

Everything was fine

John G. 
Rating:
5.0

Customer did not leave a comment.

ted B. 
Rating:
2.0

The owner/ manager at this Exxon is quite litterlerly a douche bag, He is the absolute worst, not helpful at all, and has such a racist, arrogant, pompous asshole attitude. I hate going in there and dealing with him to the point I'll never go back there and do business nor ever recommend this location to anyone else.

AMANDA B. 
Rating:
5.0

I think the customer service was really good, the one that helped me was patient and he kept talking to me and we laughed about me being GMA ,waiting on refund

Elsie H. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
3.0

I rented a furniture dolly but that location didn't have any. I didn't know until I picked it up until I got there and wish o would have been notified prior so I could go to a different location. I also paid triple the amount I anticipated even though I was only 4 miles from the location and moved less than a mile away

Audrey G. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
4.0

First time using the mobile login and it was difficult to navigate. Without the help of the gas station attendants help don't how long it would have taken to complete check-in. As it was I used 35 minutes of my time to complete before I could leave.

Mark B. 
Rating:
1.0

Clerk was surly and disrespectful. Even though all data had been entered on the app,he insisted that Uhaul required him to re-enter all data. This took 30 minutes. He then gave us keys to the truck, but did not give us keys to the locked back. Finding the keys took additional time. Truck only had 1/4 of a tank in fuel. Truck was in bad shape with a large dent on the passenger side. A lug nut was missing on the left tire. Loaded, that truck struggled to get to speed and shimmied on the road. It should have been Dolly and blankets are secured on the side wall of the truck. Despite removal of the dolly, the hasp holding the dolly was damaged during loading. I was honest and told the clerk of the damage. He got angry and accused my company of damaging a past truck. I am a volunteer for a food bank trying to do a civil duty and be honest. I do not need practiced drama. We will not be using this location again and will be looking for other options. We have tried to steer away from this location, but Uhaul sends us back. Perhaps it is time to look beyond Uhaul. Do not use this location !

Don E. 
Rating:
5.0

Customer did not leave a comment.

Tonya D. 
Rating:
3.0

It was an after hours mobile pickup and I was confused at first. The guy who worked the convenience store was kind of rude when I asked for help. I figured it out myself eventually

Claudia G. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
2.0

The attention of the person at the front desk was very deficient and aggressive, we feel that there was discrimination and racism in the treatment of our person.

Jesus F. 
Rating:
5.0

Customer did not leave a comment.

Jaylen E. 
Rating:
5.0

Nothing.. the gentleman who checked me in was very thorough and double checked all the hook ups

PETER G. 
Rating:
5.0

Customer did not leave a comment.

Oscar O. 
Rating:
5.0

Customer did not leave a comment.

Eddie M. 
Rating:
5.0

Customer did not leave a comment.

RODNEY H. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
1.0

While dropping off the key, I had a terrible experience the dude was rude

Prince K. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
5.0

Customer did not leave a comment.

IRISH M. 
Rating:
4.0

Customer did not leave a comment.

Dustin G. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Customer did not leave a comment.

Mofopefoluwa O. 
Rating:
4.0

Customer did not leave a comment.

Tonya S. 
Rating:
5.0

Store clerk was very knowledgeable and very friendly. He answered all my questions.

Kathy Y. 
Rating:
1.0

The u-haul custom service had to change my location, saying everything would still be available for me no extra charge & then they forgot to give me THE KEYS to open the truck and had me waste over $50, without even putting it to use. They gave me a call back number for help and then didn't answer & left me on hold for over 30 minutes. Online service is way too complicated and very little help.

Jazel J. 
Rating:
3.0

Customer did not leave a comment.

Jessica R. 
Rating:
5.0

This location has great friendly employees! Made my experience very pleasant.

Marcus J. 
Rating:
5.0

Your app 24/7 is terrible. Was standing at location and wouldn't detect. Will not use again. Very slow, not accurate, poor to use.

Christopher H. 
Rating:
5.0

Easy online check out & return!

Travis C. 
Rating:
1.0

People in this location steal customer money. They lied about returned vehicle cleanliness. They lied about hours vehicle was returned. One of the persons in this location is very racist. Will not go back to this location. The worst uhaul dealer in Graham, NC.

Abdul O. 
Rating:
1.0

First of all I payed $160.00 for a 26" for 10hrs. I returned it within 8hr. When I returned it and asked for a deposit returned, no one went out to check the mileage. I don't think that was fair. Called customer service they could get in touch with them and the store has three person working there. The place was in Graham nc. I will not recommend them to nobody. I want my refund back.

Janice R. 
Rating:
5.0

All was well

Albert B. 
Rating:
5.0

Customer did not leave a comment.

Latoya T. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Customer did not leave a comment.

Shaneisaka S. 
Rating:
5.0

Customer did not leave a comment.

Chandra E. 
Rating:
5.0

Pick up and drop off went very smoothly and quick. The person completing the transaction was nice and professional.

Mark W. 
Rating:
1.0

No place to park and I was assessed a cleaning fee.

William S. 
Rating:
5.0

Customer did not leave a comment.

Cara M. 
Rating:
5.0

Customer did not leave a comment.

Katherine C. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Customer did not leave a comment.

Babu D. 
Rating:
5.0

Customer did not leave a comment.

Terry G. 
Rating:
5.0

Maybe offer refund on insurance if there are no incidents during usage

DERWIN C. 
Rating:
1.0

I will never go back to this location

Roy F. 
Rating:
5.0

Excellent experience and will return in the future.

Scott R. 
Rating:
5.0

Customer did not leave a comment.

Alicia M. 
Rating:
3.0

Customer did not leave a comment.

SARAH C. 
Rating:
2.0

The staff was not friendly or helpful had trouble with understanding the process and they seemed to be agitated with all the questions and concerns I had. I really don't know why when I was coming to the for service.

Veronica M. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Top notch, hands down great experience. The man running that place is as professional as they come and I can't thank him enough !

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Jataysia C. 
Rating:
5.0

Customer did not leave a comment.

Lloyd C. 
Rating:
3.0

It would be better to have a universal system to rent the uhaul. I selected mobile pick up and was informed by the person inside that they could not assist me with the trouble I was having because they could not access mobile pick up orders on their computer. These systems should work together in an event something goes wrong during mobile pick up

Yah S. 
Rating:
5.0

Customer did not leave a comment.

Cynthia T. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah F. 
Rating:
5.0

Customer did not leave a comment.

Jane P. 
Rating:
5.0

The U-haul was closed. However, the Exxon staff was helpful in suggesting the drop location. URGENT: The autotransport could not be extended high enough to lift off the hitch. Fortunately, we located bricks to assist in the process.

RANDALL S. 
No reviews have been submitted for this location.

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