Customer Reviews for Smart Vacuum Plus
(U-Haul Neighborhood Dealer)

Rating:

2.0

The online checkin and checkout process on the Uhaul app is actually very confusing. It took way too long to figure out. The process should be clear and unambiguous, presenting bolded steps (Step 1, Step 2, Step 3) that are shown in order of operation. I won't use it again and will explore options closer to home. Finally, I have yet to receive a n email receipt for this rental or the previous one. It is very frustrating to get a "rate your experience" while not getting an email receipt. And i don't have time to chase these kind of things up. Can you arrange to have both recepits emailed to me asap

Rating:

4.0

Too much confusion. No clear instructions on the app. Trucks are parked too far from the store. No clear signage

Rating:

5.0

Need windshield washer fluid

Rating:

2.0

The guy/agent dealing with the rental was least interested in explaining the rules of rental on my getting the van. When i returned the van the guy/agent didn't bother checking the vehicle and said that leave the keys and he will do the checkout when he gets free. He checked me out the next day and charged me unnecessarily for extra fuel as well as some cleaning charges ($40 plus). I would request that I am reimbursed the extra $40 plus that I was charged as I had put fuel as explained in the rental paper plus the van was clean so unsure why I was charged for cleaning. Overall extremely poor experience with this location. Uhaul needs to improve agents attitude to help improve the brand.

Rating:

3.0

The online booking and mobile phone checkin/pickup failed. Badly. Calling the customer service line, I had to be transferred at which point my call was dropped. I was called back (nice), attempted to be transferred again and again the call was dropped. Before I could even speak to someone on the phone, my wife walked into the "neighbourhood dealer" (who was, thankfully, still open after 5pm), filled out a contract and was back in the truck. Later in my rental, while unlocking the vehicle, the key snapped off in the lock. I was right outside the "neighbourhood dealer" so I went in to seek help. They had no second key for the vehicle. I had to call roadside assistance, and wait "60-90 minutes" for someone to show up to cut a new key. We only needed the truck for about 1/2 hour, but it consumed several hours of my life. A spare key should ALWAYS be available. Oh, and we had a constant "low tire pressure" warning. We drove a total of 5 miles, and declined roadside assistance to send someone out. We'd still be out there somewhere.

Rating:

5.0

An operation manual. Like how to use important functions like Parking gear , releasing parking gear and parking light etc.

Rating:

5.0

Owner is fantastic and such a nice guy!

Rating:

2.0

The fuel level was incorrectly reported on the documented provided at the time of collecting the vehicle. Upon informing the attended of the same that too before leaving the premises. I still got charged $16 for the fuel, which is totally unreasonable. Moreover I myself refuelled the gas before returning the van. I've the receipt as well. So far I've not received the final receipt for the transaction. So definitely I will not recommend this location to any of my friend.

Rating:

4.0

When I picked up the truck, the back was filled with garbage, there were a few folded boxes, floor was dirty and there were clothing items (socks, undewear) left which I needed to clean before I could pack the truck.

Rating:

1.0

They report less fuel when you drop back

Rating:

3.0

The van’s air-conditioning was not working. I suggest that the vehicles are properly checked before renting out. I lost 3 hours of my time while being sent to various locations finding a replacement.

Rating:

1.0

Stay away from this location, they don't have a clue of what is going on when you cancel your storage unit online they still charge you for the next months thereafter and keep sending you late payment notification and pre-lien notice even though I cancelled and called them and they confirmed that my unit has been cancelled!!! very frustrating and waste of time to keep emailing and calling to have this issue fixed!!!

Rating:

1.0

When I booked my reservation the gas mileage was .86/km and changed to 1.64/km while I was checking out, doubling the initial bill I rented for. I was told there were 2 managers and an employee working on it but I was on the phone for a hour waiting for the issue to be resolved. I am moving by myself and only had one night where a friend could help me. I asked for a complaint to be filed because I was looking to be compensated for how much this disrupted my time constrained night. I was told I would be contacted in the morning (2023/05/10) and never was. I was planning to be done by 12am but didn’t get to my destination until after then because the long wait caused me to get stuck in highway construction hours, extending my driving time. I didn’t get the uhaul back until 230 am because of the wait, in which I’m happy that the employee at least extended the length of my rental. Overall, I am not happy with the customer service provided. I have used uhaul many times but this will be my second issue in a row using this company, specifically with customer service, and I will not plan on using it again.

Rating:

1.0

When I went to get the van the manager (Johnny DeCruze) was busy on a personal call, so I had to wait! He was very unprofessional, just handed me the keys and I had to go outside to find which van it was in the parking lot. The van was covered with snow and ice, and thanks to my husband for waiting that he ended up cleaning the van for me. When I returned the van, I made sure I filled the tank with gas, and he still charged me extra for the milage. Was not impressed with this location and will not be going back.

Rating:

5.0

I noticed I was charged $39.32 more than I was charged but I don’t know why? Can you explain please?

Rating:

2.0

The person was 20/30 mins late

Rating:

5.0

great and easy user experience.

Rating:

3.0

Truck was dirty, rear right brake light and indicator not functional. Tire pressure warning on multiple tires.

Rating:

3.0

I don’t know why I had to pay extra for gas for my last two rentals. I brought back after filling to the level it was when I picked it up. I feel scamed

Rating:

4.0

I think everything was OK, maybe just in case of newcomers, it will be useful if you give more information related to the requirements, for example when I arrived at the pick up point the sales representative told me that I need at least a G1 driver license, but when I did my booking through the website I never read any requirement related with this.

Rating:

5.0

Nothing in my opinion I just want to mention that the person working at Smart Vacuum plus was very helpful and extremely professional. Thanks for everything

Rating:

2.0

The guy was rude and not respectful.

Rating:

1.0

They charge me extra for gas. Which is importable. J refill the gas

Rating:

4.0

Rent a truck with fuel needle at 3/8. I drove around 15 miles and I had to top up 3/8 tank which was 8 litres. which is 2kms/liter. Either the fuel guage is faulty or your truck suck gas by the gulp. Franchise owner asked me to report this to main office. Even Hummer H3 gives around 7 kmpl mileage. Mileage dashboard provides just miles. Uhaul needs to have extended digital mileage meter with 1/10 meter. It is high time to upgrade your fleet and startinf using electric / hybrid vehicles for in town routes. Bad experience and disappointed with U-haul

Rating:

4.0

The fuel level was 3/8, but I couldn't upload photos with this picture. It was only when I entered 1/2 and took a photo with 3/8 that it was successful. So I had to return the truck with 1/2 tank. It's a little unfair.

Rating:

1.0

I had the worst experience with u-haul.

Rating:

4.0

The left back indictator light did not work. I spoke to customer service and had that put on my contract. It made for very unsafe driving.

Rating:

1.0

A copy of the receipt was never sent to my email or printed out to me. How will I know how the breakdown of the charges?? Owner should be reviewed and checked upon.

Rating:

5.0

I was easy and great experience . Service was great and returned easy with nice application.

Rating:

5.0

Quick service and everything went smoothly! First time having to rent a truck and I am so pleased it got my move done easily!

Rating:

5.0

Great Service by Johnny DeCruze.

Rating:

4.0

My truck only had 1/4 tank. I had to fill up to make to destination and ended up leaving extra in tank, costing me extra $. You should have gas tank filled up so one doesn’t end up leaving with vehicle with more gas than started out with

Rating:

5.0

Overall Great experience

Rating:

3.0

Service was very friendly. Van was a little dirty inside but overall my experience was very satisfactory.

Rating:

4.0

If the gas isn’t exact precisely it charges and it’s not fair

Rating:

1.0

I was told that as long as I return the equipment next day at time I won't be charged for two days. Ended up being charged for two days. Not professional. Felt cheated.

Rating:

5.0

Quick response & good customer service Thank you!

Rating:

1.0

The online check-in/pick-up was extremely time consuming and the worst car share experience I've ever had.

Rating:

5.0

nice to have a very clean rental truck!!

Rating:

5.0

This was easiest U-Haul pick-up and drop-off I’ve experienced. Great service!

Rating:

1.0

They were claiming one key left somewhere in truck and putting lot of pressure on one key at truck and not found . Really frustrating dealer. Only one key was given in hand and unnecessarily asking about something left in truck. Too many calls and rude talking. Not at all kind

Rating:

5.0

really good experience from booking, pick up and drop off.

Rating:

4.0

I never received an email with my receipt. When I logged in to my Uhaul account, the receipt does not show how the total charged is calculated.

Rating:

4.0

make sure the equipment in good maintainable

Rating:

4.0

dont overbook, had to travel to two different locations as the previous customer booked it till the next weekend

Rating:

5.0

The service received is exceptional staff very courteous friendly and professional

Rating:

1.0

My 8am self pick up was not available and had to return at 10am when the store opened. When I went back they said my van wasn't available as yet..even though there were two in the parking lot. I had movers booked and other plans changed which all caused great inconvenience.

Rating:

5.0

Vehicles can be cleaned before someone else uses it again.

Rating:

4.0

The van was unclean but otherwise it was ok.

Rating:

4.0

Customer service was excellent.

Rating:

3.0

Be on time

Rating:

3.0

Online check in is a great idea, but the U-Haul online checkin for picking up a vehicle is awful. The driver verification step is convoluted and confusing. Also, its not clear whether or not one is required to add oneself as an authorized driver - still not clear if that step is only for additional drivers? Lastly, the key drop-off was also a challenge. The lock on the key box doesn't work properly, so it took 10-15 minutes until it finally opened.

Rating:

2.0

I booked to pick up the truck at night and the keys weren’t in the lockbox. Had to pay a crew that were waiting to load the truck at night and only got it the next day after thr store opened at 10. Meaning all my moving was delayed and I had less time to use the truck than I wanted.

Rating:

1.0

The man that rented the vehicle to me was rude and uncooperative. He was talking to myself and friend anyhow. In fact, he closed around 5pm as against the stipulated 6pm both on the website and Google lookup. Overall, he caused us more stress, wasted our valuable time, and left us to be contacting U-Haul service care for almost an hour. I am totally dissatisfied with the service provided to me at this link location especially with the man who attended to me. Sorry, I don't know his name, I would have mentioned his name.

Rating:

2.0

1. Clean out the vehicle for the next customer; 2. Make sure the ordered equipment is actually on board. The dolly that I ordered lwas not in the truck and I had to move boxes one at a time by myself; 3. The warning light indicated low pressure in the left rear tire which was concerning on pickup. I manually checked the tire before setting out and it was seemingly ok. I was told after I dropped off the vehicle that the pressure sensor was malfunctioning. This should be communicated prior to taking possession of the vehicle, especially since this is a safety issue. I was not impressed

Rating:

2.0

He was late and rude on top of it. Very poor customer service.

Rating:

3.0

The business owner took a photo copy of my license and credit card instead of processing my reservation through the system like the usual claiming the system was down due to power outage when i can clearly see the U-Haul credit terminal on and working… very shady and suspicious but I had to go through with it because i needed the van. If I find out my credit info were stolen I'm suing this company.

Rating:

3.0

The mobile check-in process needs to be faster - I wasted 35 minutes first waiting on the verification process that was promised to be seamless and then because the lockbox was not the easiest to open

Rating:

1.0

The person in charge was late, and didn’t even apologize for it. I have zero tolerance for not being on time !

Rating:

4.0

The return to finish is not easy for me.

Rating:

3.0

Vendor was not aware of my booking Took time to find it Then system froze overall delay at the counter

Rating:

1.0

Customer service was horrible - owner yelled at me when I asked questions about the contract and locked the door of the building so I couldn't come in. Will never go back to the Trafalgar location again.

Rating:

5.0

I understood that I'd receive a final bill by email. I didn't received it.