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richard T.
Customer Reviews for Smart Move Auto Sales And Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Did not answer phone, did not receive my dolly- you need a dolly when moving! The online 24/7 took lots of time due to poor internet in area, had problems getting code to work… but I finally got my truck and it was in great shape!
Lester L.I called and left a message twice but never got a response
Vickie P.The return process as explained to me by the contact person at the drop off location was exactly as described.
Martha G.The Lady in charge of the Uhaul equipment works nights and is difficult to reach because the voicemail associated with the uhaul contact phone number is full. A more efficient voicemail process is needed.
David B.Nada
Alfred C.Everything was great
Penny B.Seemed alot of confussion dropping off with the uhaul number i called.
JOHN C.No personnel on site and never answered phone
Fred G.Don't use this location. my overall experience was horrible. I have never had this much trouble. I booked the truck 3 weeks previous for Meridian , Ms. I had to drive two hours to this location in Alabama. No one was there. Took two hours to get anyone on the phone at location or from UHaul National. Overall horrible experience!!!
JOHNNY G.This location is desolate with nobody on location. Apparently Uhaul doesn't know this, since when I attempted to pick up my truck using the app, they insisted that I go inside the store to pick up my keys. The building onsite seems to have never been inhabited and the key lock boxes on the outside of the building are not operational. Cell service is not reliable in this location and I had to call Uhaul and argue with them about if I was at the correct location to pick up my truck. The only reason I was even picking up a truck at this location is because Uhaul called me two days before my pick up day and forced me to change my pick up location to 55 miles out of my way because they had rented my reserved truck to someone else at the location where I originally reserved it. Uhaul has extremely poor business practices and the only reason they stay in business is due to demand for their product and they have no real competition. I will only use Uhaul in the future if I have no other choice.
Marcus C.Office was closed during return and Website was not working. Had to come back the next day when website was working to do return, office was closed
James N.I was charged for blankets and a dolly that I did not get!!!
Jim H.Thank U
CATHY B.Tammy was very helpful and extremely kind.... I will be using her again....
LUCINDA S.No one was there
Terri N.Nice and friendly dealer. Will use again....
paulette B.The dealer was very kind and helpful. She answered all my questions and had me in and out in no time... Thanks Tammy
brandon N.Very good customer service, clean equipment.
james B.Very friendly service...
rosuara C.