Comentarios del cliente para Smart Fleet Maintenance

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Smart Fleet Maintenance

Grado total:

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Lavien S. en

Grado:

I was told they come in the morning at 8am by their secretary to retieve their vans and i can just parked on the street and drop the key in the dropbox with a note where the van is. After i finish the move i parked in a space that i had to move by 8am. Instead of leaving the van i pulled it in front of the location in which no one show up until 8:40am had i listen to them i would had a parking ticket. When they did finally show up they refused to take the van and told me to go find parking... I couldn t leave the van in front of the location driveway. This sparked a heated debate to the point I dropped the key in the mailbox and walked off with the van in their street driveway in front of the location... When i realzed they dont care about their customers getting parking tickets with their own bad infomation. i said let me go back and record the drop off. When i came back i ran into the owner of the truckshop telling him how i was given bad infom and i would responsible for the parking ticket. He waved me off telling me he didn't want to hear it and today aint the day. Then he told me dont even come in the store and to leave. when I expressed my displeasure in how they running their busines he told me I could now step inside the truckshop out of the view of the cameras to fight. I asked for the key to record the dropoff so i could go. Instead of this guy saying sure go with my guy while he check it out he told me i'm not getting nothing and told his employee dont talk to him or give me nothing. I'm fussing back and forth with this guy when he could of just properly correctly and professionally check the van in. He was talking to me like i'm one of his employees or homeboys in a rude and dismissal way and at the same time deniying a simple service of closing out the contract professionaly and properly. then he told one of his employees to go park the van when i ask to record the gas and maileage he denied me in a hostile ghetto way. I was done walked off and called customer service in which i couldnt get through. later i recieve an email being charge for gas when i stopped at a gas station that might after the move and prior to turning the van back in and charged for gas and an extra mile. This was another insult and bad expereince from that truckshop location. the whole situation was upsetting to me doing everything right returning a vehicle early, a little extra gas in the tank, and aviolding ticketing only to be treated less than a person and customer. So I called customer service and explained the situation and they listen understood and credited me back the despiteful charge and move on this shop onwer at this location. I really appreciated what the U-haul customer service agent lady did and i felt appreciated.. Maybe the stop owner U-haul dealer was having a bad day but i didn't deserve the unprofressional abuse... More than anything even my own feelings on the matter is that they need to clean up their act in the way how t

Haowen L. en

Grado:

I never ask for any insurance and uhaul added it for me.

CONGANH P. en

Grado:

Poor location wait too long even make reservation but still wait over an hour

THEODORE M. en

Grado:

Management and staff is very helpful and caring takes time to listen.

Christopher G. en

Grado:

The passenger side rearview mirror on the van was loosely fastened to the vehicle. During my trip it fell off on it's own into a busy street and I was unable to retrieve it. Because I do not have photos of the incident I am being charged 150.00. Managerial departments have not returned my requests for a resolution.

Theodore M. en

Grado:

Keep up the good work.

Jasmine E. en

Grado:

El cliente no dejó un comentario.

Godwin I. en

Grado:

My receipt wont download on my phone. Send a text

christopher V. en

Grado:

The only think to improve would be having a parking area... I know that’s hard in Brooklyn though. Everything else was great. Thanks!

Julie M. en

Grado:

Your family was so nice and helpful. Thank you for making moving a little less stressful!

Seth F. en

Grado:

The main guy was great - helpful, knowledgible and funny but the van was super dirty. Also finding parking while returning the car was treacherous. It took me well over half an hour

Michael M. en

Grado:

El cliente no dejó un comentario.

Rickell D. en

Grado:

Mazie at this location was patient and professional

Robert H. en

Grado:

NIGHTMARE! BEWARE this location will hit you with all kinds of fees. 1. i declined insurance at the reservation but they added it to my bill. 2. i rented a dolly which wasn't in the van but was charged for. 3. no one showed up for work at noon on a saturday when i returned my van. 4. they said i was responsible for a parking ticket 3 days after my return date.

Audrey C. en

Grado:

The vehicle was not completely clean, and the windshield wiper fluid light came on stating that the fluid needed to be replaced. I was only driving within a 3 miles radius so I let it be, but this should not occur when you pick up a vehicle it should have all fluids checked prior to the rental. I also returned this vehicle 1.5 hours prior to the time that it was due to be returned, but apparently they make a regular practice of overcharging as I was charged for an extra day of rental and CDW. I had to make 3 follow up phone calls and send an email to dispute the charges and request a refund of the extra amount charged to my credit card. I will also say that it is extremely hard to find a place to park these trucks when you return the vehicle. Make sure that you get there 2 hours ahead of time to find a spot and also insist on going into the office to close out your bill so you don’t have to go through what I just experienced. The Reviews really describe how difficult it is to rent from this place. I will only use this rental car place when I am in a crunch and when I am sure I will return the car 3 hours in advance next time. Also I will try to do this on Fridays only because parking is better on Fridqys on Nostrand Ave across Myrtle Ave. just don’t be in a hurry, take your time and insist on signing for your final charges to o avoid hassle.

Keith H. en

Grado:

These scumbags tried to put a parking ticket they received on the vehicle 3 DAYS after I returned it and told them exactly where it was. Crooks

Joel W. en

Grado:

El cliente no dejó un comentario.

JACOB K. en

Grado:

El cliente no dejó un comentario.

Rick G. en

Grado:

Truck was dirty Not reading proper gas.

Shirin M. en

Grado:

Picked up the key, the guy was very helpful and described things. Returned successfully and found parking on the street with the guy helping.

ABE W. en

Grado:

i was wait to get my rental over 1.5 hour

michelle H. en

Grado:

The staff at this location were friendly, knowledgeable and helpful!!

roberto R. en

Grado:

El cliente no dejó un comentario.

Max M. en

Grado:

Uhaul agent had no idea what he was doing and self pick up took forever because they lost the truck.

ISRAEL E. en

Grado:

El cliente no dejó un comentario.

Isaac C. en

Grado:

No parking lot to pick up or drop off from. You have to find the vechile within a mile radius of the location on the streets. Pick and drop off is a major hassle. Would not recommend.

hope S. en

Grado:

El cliente no dejó un comentario.

ADAM PATRICK J. en

Grado:

The location was a little confusing to find at first. There is a U-Haul sign inside the garage but I would recommend putting one on the exterior of the building. The people working at this location were really great. I would come back because of the customer service.

Gary B. en

Grado:

Almost no gas in tank. We came after-hours and there was no place to park. Had to drive around to find a spot. The person who usually coordinates for them was out. Anthony was pretty helpful, but didn't really know what to do and was very busy with his business.

Elise D. en

Grado:

El cliente no dejó un comentario.

Dannae E. en

Grado:

Excellent customer service, very convenient location!

Cole C. en

Grado:

Service was excellent but infrastructure of returning vehicle and all the hidden fees really sucked. I wish we were emailed the gasoline fillage. Good experience with customer service & the office absolutely, but we will stick with CC Rentals for their convenience, upfront insurance, actually infinitely better mileage, a gasoline fee that doesn’t murder us, and 24/7 customer service or at least 24/7 parking and returns. But it was fun trying out you, UHaul.

Christopher K. en

Grado:

Waited an hour past my appointment start time for the van to be found, had to stand on the side of the street waiting for an hour. Having to be responsible to find parking for the drop off is a huge hassle. Not having un understanding of the final total cost sucks. There should be a flat rate option. Never again will I rent here, or a U Hual for that matter.

EARL F M. en

Grado:

El cliente no dejó un comentario.