Comentarios de los clientes para Smallwood Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Smallwood Storage

Clasificación general:

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Wyonna S.
Clasificación:

El cliente no dejó un comentario.

Levi S.
Clasificación:

Guy who took off the hitch at drop off, was amazing. Dude needs to get a raise

Monte B.
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Very polite and fast very good service.

William S.
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Be more upfront with “total” cost. Include everything.

rayna S.
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You guys were awesome! The process was easy fast and efficient.

Andrew C.
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Great customer service.

Todd B.
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The service at this location is exemplary! I will recommend this U-Haul to all of my friends and I will be using this location again! Thanks guys for an excellent moving experience! -Todd Brooks

Francine P.
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Im sure this survey is for the On Oct 31 rental. They did pootly for the Oct 30th rental for the reservation for 15 foot truck. they did not have anything available to accommodate me.. Then I was sent to a location that was no longer in business. I then looked for other locations on my own to get a truck. I was fortunate to find one close. They did not offer the $50 guarantee for not having the truck. I went back the next day to rent the cargo van and had no issues.

George H.
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Need to stay open later.

patricia W.
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I don't know why it was so much more, i was told it was $19.00 and came up to 37.00.

Guy M.
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Great service....Easy dropoff

James C.
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El cliente no dejó un comentario.

Stephen F.
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El cliente no dejó un comentario.

WAYMON T.
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El cliente no dejó un comentario.

william T.
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Make sure the tires is good before customer 👌 take it

Edward G.
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El cliente no dejó un comentario.

devon M.
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excellent customer service, Great people!

Erica W.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

BRENDA E.
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Location was closed at the time of drop off so I'm unable to provide a more definitive response.

Wayne W.
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El cliente no dejó un comentario.

Thomas R.
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Your manager and staff at this location was so helpful. I can not begin to say how helpful the manger, she was kind, understanding and very professional. Our move was going as planned and she went over and above to make sure, that herself and staff made it as less stressful as they could. As long as she is the office manger at this location, we will only rent from her. GREAT SERVICE AND GREAT PEOPLE. THANKS for being so helpful...... The Reynolds

garrett R.
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Written drop off instructions for the return of equipment after hours.

Michael B.
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The truck was in good shape and clean when I picked it up and the staff was very friendly and helpful.

Onuora E.
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El cliente no dejó un comentario.

Benjamin S.
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El cliente no dejó un comentario.

Thomas L.
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El cliente no dejó un comentario.

JUSTIN G.
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Just keeping doing what you are currently doing. The staff was very professional. They was training a new employee and walked her through the whole process with efficiency. From the time I walked in to leaving with a trailer only took about 10 minutes.

Stephen F.
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El cliente no dejó un comentario.

shiva S.
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They must not cheat when I took key n checked the mileage was 60587 but u guys charged me 60585.

caryle B.
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El cliente no dejó un comentario.

Rhea F.
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Excellent service

Ken R.
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El cliente no dejó un comentario.

Shannon K.
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El cliente no dejó un comentario.

Pauline O.
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Always great service

Chris P.
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Great - in & out in just a few minutes with excellent support

DOMINIC A.
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El cliente no dejó un comentario.

kameron D.
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The two people I dealt with at this location were beyond helpful and definitely went the extra mile to help me make everything work out during a very stressful move during a pandemic. I would suggest that anyone in the Waldorf area that needs a UHaul goes to Smallwood Storage.

donald S.
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friendly and capable staff

Jeffery H.
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We had an issue with the trailer but the dealer was efficient in helping us and making us whole. Mistakes happen everyday but the important part is how people handle it.

NEWTON E.
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The location should loose franchise. The said Monday to Friday 8-6. I show up at 8am no one was there. I call the cell number posted the guy answer with no name. I ask where is the person working here, he reply we open from 9 to 5pm. How would the public know that with no sing posted. He said unhook trailer your self and leave it there. That is a great liability for uhaul. Personal injury etc. I will never go back to that location period

harvey E.
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El cliente no dejó un comentario.

Gilbert M.
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Wyonna was great. She called me and was extremely helpful in confirming my reservation and making sure my rental was ready to go. Very happy with service and response.

Kristy D.
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El cliente no dejó un comentario.

Michael G.
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Great staff!!!!! Thank you guys for the smiles

Harvey W.
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It was an awesome experience.

Nathaniel H.
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It was an easy return transition after business hours. The on call representative was very helpful.

Sara L.
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I want to clarify my rating. The customer service at this location was GREAT. The young woman at the counter was friendly and helpful. My rating is strictly a reflection of the vehicle. The cabin and cargo of the van rented had a foul odor that was impossible to suppress. When I got the van home and wiped it down with disinfectant and cleaner and sprayed it down with Febreeze. It helped improve the smell and also gave me piece of mind that I wasn't coming into contact with COVID germs. I think the interior of vehicles needs to be throughly cleaned between uses.

MICHAEL G.
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Always professional and courteous.

Cody D.
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Maybe try upgrading the Safari browser experience. I had issues with my pick up when I used that specific browser. I had to switch to Google Chrome to accomplish the pick up and return.

Kelly C.
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El cliente no dejó un comentario.

Christine P.
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El cliente no dejó un comentario.

Ronnie K.
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El cliente no dejó un comentario.

Amelia M.
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El cliente no dejó un comentario.

joseph F.
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El cliente no dejó un comentario.

BRANDON S.
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El cliente no dejó un comentario.

Juan C.
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Nothing, you have very friendly employees with excellent customer service. Thanks

Thony E.
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Van was not as clean as I anticipated; however, it was clean enough to rent. Staff was extremely courteous and professional; very accommodating.

Wyonna S.
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El cliente no dejó un comentario.

Regina G.
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The truck was pretty dirty when I got it.

Amanda H.
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No clear directions were sent to tell where to pick up. We had no clue what truck to take and the truck was not clean inside. Took us 45 mins and several phone calls to get to the right person to assist.

Lydashia W.
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I waited an hour just to get my truck. This caused me to have to pay an additional hour for my movers. Per my agreement my key was supposed to be in a box but the box was empty. This was the reason I had to wait so long. Due to COVID, there wasn't anyone available in person so there was a number left for questions. I call the number and the person wasn't helpful.

Daniyel B.
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Nice and very friendly staff.

Sunday O.
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Thanks easy transaction.

Thomas B.
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El cliente no dejó un comentario.

Cornellius A.
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Making sure key box have correct pin set to it. When I arrived, the keybox did not have the correct PIN number.

ASHLEY K.
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El cliente no dejó un comentario.

Danette F.
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El cliente no dejó un comentario.

Roy W.
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None.

Andre H.
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Great service and someone is always there.

Challon H.
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The young lady at the front is always so pleasant.

George M.
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El cliente no dejó un comentario.

Bruce M.
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Do not change a thing. The staff is wonderfully helpful and personable, a real pleasure to deal with.

STEVEN H.
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Nothing. Keep up with the good customer service.

regnald A.
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El cliente no dejó un comentario.

Rashid G.
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The lady was nice and professional...

Rodney Y.
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Nothing,great people to associate with, friendly, knowledgeable fast service will return again ??

James H.
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El cliente no dejó un comentario.

lucius T.
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Fast and friendly service

Daniel M.
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El cliente no dejó un comentario.

Tremayne W.
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El cliente no dejó un comentario.

Bruce M.
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Just keep doing what you are doing.

Jerald M.
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El cliente no dejó un comentario.

Linda W.
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The staff is friendly and courteous!

Colaya H.
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Everything went well for my first time.

David H.
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El cliente no dejó un comentario.

LaQuanda J.
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We would just like to say, process was easy and convenient location. We will recommend and use them again. Thanks to the team that helped us at the Smallwood UHAUL location.

James R.
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El cliente no dejó un comentario.

TROY H.
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El cliente no dejó un comentario.

Neshelle N.
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El cliente no dejó un comentario.

Linda D.
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El cliente no dejó un comentario.

Richard R.
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Friendly and fast service

DEBORAH E.
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From start to finish excellent service, people skills and communicated well

JOHN G.
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El cliente no dejó un comentario.

Janell K.
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The drop off service was a little difficult. The location section was not compatible with my phone. Other then that is was fine and pretty easy to navigate through

Timothy S.
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Staff was friendly and accommodating, everything was done quickly and easily

Tonya M.
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Everything was great

June C.
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To start off by saying the you g lady was very rude to both customers that were in line in front of me. Not to mention the lady begins me was also offended by the tone in which the you g lady spoke. I felt like I was in an episode of PUNKED!! Worst experience to start your morning off with one of your employees continuously insulting the man @ the counter. She was singing odd songs and kept on yelling what's your phone number as well as what's your name after the man had given his name more than twice. I run a business and would not be able to keep my practice open for over 20 years if I allowed my employees to treat customers this way. She also opened a soda and was eating chips and dip while there was a long line with appointments to pickup or drop off. The process made me very late for my checkin time to obtain elevator services at my condo. U-Haul you have to do better we are at your mercy.

Suzanne B.
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El cliente no dejó un comentario.

Walter W.
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El cliente no dejó un comentario.

michael j. | Overall Experience |
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Will be using your services in the near future. Thanks.

Jeanne H. | Overall Experience |
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I had a great experience with Smallwood self storage. the space was clean and always accessible. The staff was always pleasant and willing to help. i will use them again if the need arises.

CHRISTINA G. | First Impressions |
Clasificación:

I reserved this storage facility online and when I called the day before I was supposed to move in, they didn`t know anything about my reservation!

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