Customer Reviews for Smallwood Storage
(Distribuidor de U-Haul del vecindario)

1,283 comentarios

11615 Rubina Pl   Waldorf, MD 20602
(Located behind Domino's Pizza on Smallwood Dr)

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 10/16/2021 - 12/31/2022: cerrado

Servicios en esta ubicación:

Contáctanos

11615 Rubina Pl
Waldorf, MD 20602
(Located behind Domino's Pizza on Smallwood Dr)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: cerrado
Horario especial
  • 10/16/2021 - 12/31/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Charges were incorrect!!!

Toni W. 
Clasificación:
4.0

El cliente no dejó un comentario.

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey L. 
Clasificación:
2.0

Have a customer service oriented person at the counter to take care of the customers. The lady at the counter was very demeaning, nonchalant and disrespectful. Furthermore, I brought the unit back before 9 and the checkin time is 1.33 hours later, charging me an extra day- NOT ACCEPTABLE MILLER 2025281588 cantoinemiller@gmail.com

Cornelius M. 
Clasificación:
5.0

Excellent service from start to finish. I plan to use this facility for all of my rental requirements.

brian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

william P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Always Pleased With This Location The Young Lady Has Excellent Customer Service Skills

derek B. 
Clasificación:
3.0

When we picked up the truck the wipers were broken we had to replace them before our road trip, the abs light was on, low coolant light came on had to stop and purchase a gallon before heading out on the road. You can improve on Maintenance on the trucks.

Maritza M. 
Clasificación:
4.0

El cliente no dejó un comentario.

terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

deeon H. 
Clasificación:
5.0

Great customer service as usual

calvin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert A. 
Clasificación:
5.0

No problems here after returning truck.

OLIVER S. 
Clasificación:
3.0

El cliente no dejó un comentario.

paul R. 
Clasificación:
4.0

The young lady who was there for the return needs to check her attitude.

thomas C. 
Clasificación:
5.0

Greatest customer service

Calvin N. 
Clasificación:
5.0

Nothing! Christy was awesome!

Julie F. 
Clasificación:
5.0

El cliente no dejó un comentario.

oscar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian W. 
Clasificación:
5.0

Christie is the best. She has great Customer service Thank you

Alisa S. 
Clasificación:
5.0

The rep was professional and customer friendly. I noticed that she had another smaller trailer available and she was able to rent that one to me instead of the one I chose. Friendly and courteous. I would definitely rent from this location again!!!

Edric S. 
Clasificación:
5.0

The ladies at this location were super helpful. I originally had a reservation at 975 St. Nicholas Dr., but when I arrived they didn't have any trucks. They called 1800 uhaul# and they said Rubina location did. When I arrived they too said that they didn't have any trucks. As you can imagine this was extremely frustrating as I had the same issue the weekend before. They could tell I was getting upset as I was paying for movers to load the truck and they were standing around for nearly 1.5 hours at this point. The ladies scrambled to come up with a solution by calling customers to see if they still planned on returning their rental that day and luckily one was in route. It wasn't the 26' truck I was promised, but happy to have what I had originally scheduled. If they hadn't offered to do that I don't know what would have happened. That saved me and I really appreciate their dedication to their customers. They deserve praise to say the least. But at the end of the day, the way this is ran and the process in making and confirming reservations and then not having the trucks is not a good process. At a minimum, someone should call the customer before they show up if you don't have the ducks rented. I am still planning on requesting my $50 credits for not having the truck promised. This is no way the fault of these young ladies. I am available to talk if someone cares to speak to me about this at (202) 770-5940.

Candice M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christian S. 
Clasificación:
5.0

Young Lady on desk duty was great

Margaret S. 
Clasificación:
5.0

El cliente no dejó un comentario.

roberto S. 
Clasificación:
5.0

El cliente no dejó un comentario.

fletcher B. 
Clasificación:
5.0

Wynonna was very pleasant, friendly and informative. Her customer service skills are excellent. I will definitely be a returning customer.

andrew D. 
Clasificación:
1.0

The attendant when we checked in acted strangely, and we suspected she might have been high. The facility was dirty. A staff members vehicle had Nazi symbology prominently displayed on it.

Joshua N. 
Clasificación:
5.0

They were very friendly and helpful when renting the trailer.

kenneth L. 
Clasificación:
4.0

The young lady who helped me was very nice, polite and very thurrell. She wanted to make sure everything was on point before I drove off with the trailer.

Anthony V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin W. 
Clasificación:
5.0

Extraordinario servicio al cliente

rosemary B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joan C. 
Clasificación:
5.0

Great customer service overall very nice place

john W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIMBERLY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken L. 
Clasificación:
5.0

Great customer service.

Tony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mia W. 
Clasificación:
5.0

Excellent customer service.

Andrew U. 
Clasificación:
3.0

Good experience.

John S. 
Clasificación:
5.0

Opening earlier would be nice.

Leonard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

renee T. 
Clasificación:
5.0

Great folks and great service!

scott K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andre W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Whitney M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony G. 
Clasificación:
3.0

Ensure that supplies are in stock. I ordered a dolly and one wasn't available. I had to get one at another location. Inconvenient.

Franklin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela C. 
Clasificación:
5.0

Ninguno

michelle M. 
Clasificación:
5.0

Stopped by this location before I took my trip. This was the drop off location. Staff was friendly and very informative. There was 24 hour drop off service which was extremely helpful because I dropped the Auto Transport at 1am in the morning.

DERRICK H. 
Clasificación:
5.0

The office space could be been a little cleaner. However the ladies were very nice and helpful.

krystal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

marta D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK W. 
Clasificación:
5.0

Great folks! Good equipment! Great prices!

scott K. 
Clasificación:
3.0

App and website need to be streamlined. It took entirely too long for me to check in. I messed around with the website for almost an hour trying to complete my check-in. The app was much faster but froze alot.

Shatia D. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcus M. 
Clasificación:
4.0

El cliente no dejó un comentario.

john D. 
Clasificación:
5.0

El cliente no dejó un comentario.

allison W. 
Clasificación:
5.0

El cliente no dejó un comentario.

alan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

james R. 
Clasificación:
5.0

El cliente no dejó un comentario.

tanika A. 
Clasificación:
5.0

I'm not sure what you guys can do to improve the service for the next customer but the prices were affordable and the representatives at this location were very kind and helpful. I like getting in and out fast and they helped me achieve this so I could go as quickly as possible.

deshawn D. 
Clasificación:
5.0

Nothing..everyone was kind..sweet ....patient....best service ever!!!!!thank you

delacy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

elanora W. 
Clasificación:
5.0

Miss Wyonna is great to work and coordinate with. We have had the opportunity (at least 3 times so far) of renting a 10 foot, 15 foot and 20 foot trucks. Always there waiting for us as we pull up to sign contract, and with zero issues or complications. The presceen sign is great. She is always professional, informative, competent, and courteous. This has got to be the best Uhaul location we've had the pleasure of assisting us with our frequent moves!!!!!

michael Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

joyce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles G. 
Clasificación:
5.0

Wyonna was the customer service agent who rented us the vehicle and her service was excellent. This was the third time we've rented from this location and we haven't had any problems. In the past, at other locations, we've arrived to pick up the vehicle, only to be told; either there wasn't a vehicle for us ( despite us having a confirmed reservation) or our reservation had been canceled. Wyonna is cheerful, helpful, friendly and knowledgeable.

michael Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

WENDELL B. 
Clasificación:
5.0

Great staff, friendly fast and courteous

richard B. 
Clasificación:
5.0

El cliente no dejó un comentario.

keisha W. 
Clasificación:
5.0

She was great,

raymond I. 
Clasificación:
4.0

You need to make the return experience better not enough information when dropping off the truck.

Ricardo O. 
Clasificación:
5.0

Thank you Excellent service from pick up to drop off

maria K. 
Clasificación:
5.0

El cliente no dejó un comentario.

reginald B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale T. 
Clasificación:
1.0

Very cluttered no where to park

jerome L. 
Clasificación:
5.0

Nothing you guys were really nice and helpful

kalyha C. 
Clasificación:
5.0

Can I get a copy of the recipe please

KENDRA B. 
Clasificación:
5.0

The service was very good and the receptionist was the best. She was very polite and she provided excellent details to ensure my needs were met. The Van was clean and it was just what I needed.

renaldo C. 
Clasificación:
5.0

Young lady at the desk was helpful, courtesy and professional.

Donnell D. 
Clasificación:
5.0

All was well. The engine light came on while driving, a call was made and it didn't cause any trouble with driving. Gracias.

LINDA K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Alisa S. 
Clasificación:
5.0

Excellent customer service

Tracey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael Z. 
Clasificación:
5.0

Prompt service and friendly environment. Cannot recommend any improvement since everything went well.

George M. 
Clasificación:
3.0

The vehicle's radio had the volume full blast when I started the vehicle. I was charged a full day rental when I picked the in town rate.

Elaine R. 
Clasificación:
4.0

The young lady at the Smallwood location was very friendly and helpful. The truck was clean inside the outside was very dirty. The truck drove very well didn't have any problems at all.

Malina M. 
Clasificación:
5.0

Nothing. Continue doing what you are doing.

Clarence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wyonna S. 
Clasificación:
5.0

Guy who took off the hitch at drop off, was amazing. Dude needs to get a raise

Levi S. 
Clasificación:
3.0

Very polite and fast very good service.

Monte B. 
Clasificación:
4.0

Be more upfront with “total” cost. Include everything.

William S. 
Clasificación:
5.0

You guys were awesome! The process was easy fast and efficient.

rayna S. 
Clasificación:
5.0

Great customer service.

Andrew C. 
Clasificación:
5.0

The service at this location is exemplary! I will recommend this U-Haul to all of my friends and I will be using this location again! Thanks guys for an excellent moving experience! -Todd Brooks

Todd B. 
Clasificación:
3.0

Im sure this survey is for the On Oct 31 rental. They did pootly for the Oct 30th rental for the reservation for 15 foot truck. they did not have anything available to accommodate me.. Then I was sent to a location that was no longer in business. I then looked for other locations on my own to get a truck. I was fortunate to find one close. They did not offer the $50 guarantee for not having the truck. I went back the next day to rent the cargo van and had no issues.

Francine P. 
Clasificación:
4.0

Need to stay open later.

George H. 
Clasificación:
5.0

I don't know why it was so much more, i was told it was $19.00 and came up to 37.00.

patricia W. 
No se han enviado comentarios para esta ubicación.

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