Customer Reviews for Small Town Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

Very difficult to determine where to leave vehicle and where the office is located. This location should have comments describing drop-off procedures.

Rating:

1.0

I fell truck was placed in the mud absolutely horrible experience

Rating:

1.0

I had an issue with being charge for safemove when I didn’t add anything I clicked no to everything. I ended up not using the truck at all only drove it 20 miles. Then I went to fill up the tank and it started dumping gas from under the truck so I couldn’t put fuel in it. I cleaned out the truck completely but they charged me $300 for a cleaning fee? I don’t understand I’ve never had these issues before.

Rating:

5.0

Extremely easy to check out. The return was a little confusing. The business was closed and they have a key drop. That was not the issue. The U-Haul return through the app was slow and didn’t update once I shared the location. Maybe a GPS unit on the truck would be better. Return took about 20 minutes through the app because it wouldn’t update then time out.

Rating:

5.0

Easy return instructions

Rating:

5.0

Even though my drop off point was moved on me, it was nothing driving an extra 10 miles after driving over 300.

Rating:

2.0

Door locked attendant inside sitting at desk on personal phone.

Rating:

4.0

Better signage might have been helpful. The drop-off point is marked as "no-parking" due to non-customers using it, and there is a nearby U-Haul towing location with more prominent signage which is not the drop-off point. That being said, when called, the representative was incredibly helpful, directed us to the appropriate location, and was timely in getting us on our way.

Rating:

1.0

I’ll tell you all in person probably tomorrow

Rating:

5.0

Jake is great ! He was very helpful and accommodating in the pick up process. He provided excellent customer service.

Rating:

4.0

simple in and out procedure no issues.

Rating:

5.0

Jake is very helpful and friendly keep it up!!

Rating:

4.0

Great experience

Rating:

1.0

Not a great experience I would never recommend to any I know.

Rating:

5.0

Pick up was perfectly smooth and could not have been better. The pick up location was changed by Uhaul three days in advance. I was texted and then called to let me know. But when I went back to the Uhaul website my One way rental drop off location had changed from the original Chandler AZ to a TBD Tucson location, the same city as the pick up. I called Uhaul and was told not to worry, that my original drop off location was ok. It was disconcerting that the website did not update correctly. Then on Saturday after loading for 4 hours I got another text/call to set up a drop off location in Tucson! I explained again that my oneway rental was going to Chandler. The person on the phone said OK but could not update the website. When I tried to Edit my rental the website would send me back to the login screen. So extra stress again wondering if when I got to the drop off in Chandler there would be an issue. Please see comments in the drop off location.

Rating:

5.0

Jake was extremely helpful and friendly. The rented equipment worked perfectly and was reasonably priced. It is a well run operation in a good location. I would definitely recommend it to friends.

Rating:

2.0

Windshield and side mirrors so dirty, a safety problem. Vehicle reeked of cigarette smoke. No other vehicle offered.

Rating:

1.0

There was no one available no instructions on where to leave the vehicle they overcharged there was a rope left in the vehicle that was there from Missouri and they charge $25 to cut it out unbelievable a couple leaves in a little dust they overcharge $25 unbelievable must be nice to have a job Thursdays millenniums they don’t know how to work definitely do not and will not ever recommend this facility to any of my family members or friends.

Rating:

4.0

The windows were dirty

Rating:

5.0

The customer service at this location was extremely wonderful and helpful. Very nice location and great customer service.

Rating:

5.0

Online check-in was fairly arduous.

Rating:

5.0

Very professional assistance

Rating:

4.0

Parking the truck was confusing. But personnel was professional.

Rating:

3.0

the truck was filthy animal hair ..pills old water and soda bottles among other disgusting things in the truck ..one question are we not in the mist of a medical pandemic where sanitation is mandatory????

Rating:

5.0

Awesome establishment! Very courteous and friendly staff. Always accommodating and painless, good people! Thank you Jake

Rating:

4.0

The interior was not particularly clean.. There were cigarette butts in the ashtray, and the windshield was covered in bug guts. But the van itself ran flawlessly. There were no mechanical issues at all.

Rating:

5.0

Jake was really great to work with. He took care of everything in an easy going yet professional manner. Very happy...👍

Rating:

5.0

u guys are the best jake is 💯 ✔awesome i will pay watever is due🚚

Rating:

4.0

My experience was great. Jake was friendly and professional.

Rating:

5.0

No issues. Great service!

Rating:

5.0

Jake helped me out a lot. Made sure I had the right size truck and saved me a lot of time by giving me a good price by letting me keep the tr

Rating:

5.0

Great customer service! Jake is awesome!

Rating:

4.0

The location is small and the actual drop off is not marked. After manuvering into the tight parking in he front, found out the return was on the side of the property. However, Jake was very helpful to point out how to easily get to the spot. Additionally, his assistance with checkin was appreciated.