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Harold D
Customer Reviews for Small Engine Power
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing I would change would be delivery in Clinton since that's where I was headed.
Joseph RGreat service!
Bonnie Breally a pleasant experience thank you
Tony CIf a truck is reserved in Little Rock, AR, a customer should not have to drive 1.5 hours away to pick up the truck. Uhaul should be responsible for getting that truck to the location it was reserved at. Poor Customer service on the part of the Uhaul Little Rock team. The pick up location in Higden was excellent.
Dana RAC didn't work in truck; check engine light was on which delayed me by a full day!
ARNOLD BI think the particular trailer needed either new tires, or both new tires and wheels. Something was out of round, it was shaking the vehicle at certain speeds when empty and with a load of about 300lbs.
John NToni was very friendly and helpful.
Joseph SNone
Kevin KStaff was very helpful and friendly.
Margaret HThe rental was straight forward and everything was as it should have been. Thank you!
WILLIAM THard to find the entrance and not very hospitable. Just handed me keys and sent me on my way.
Dustin BThe person working the counter did not know what she was doing. My wife asked some could help here hook up the trailer and she was told no.
Steve MWe dropped off after hours, but the location was easy to find and we were able to park and drop off keys with not concerns at all.
RONALD SWe arrived to drop off the rental at a little after 2:00pm on a Saturday and no one was there. Everything was locked up like Fort Knox. Although the self checkout worked, it was very annoying to repeat the questions that had already been answered, take additional photos, and then randomly be charged additional fees without getting to speak to someone. Not to mention, where all the UHaul trucks were parked and where you drop off the truck were two separate areas. The whole process was a nightmare.
Shannon BToni is OUTSTANDING
Michael IOnly thing is, the location was a little far from where we needed the equipment. Uhaul place that was where we needed equipment wouldn't transfer one in for us.
Jennifer HVery nice and very efficient!
James FThe Uhaul was clean and well maintained
Amanda aEverything was awesome.
LARRY RSame as abovec
PAMLEA RThey really didn't seem concerned about the problems we had with the Uhaul truck. She was only concerned about wether it had the correct amount of gas and if it was clean. I was not impressed with the service at all. .
Nancy AVery good experience
John wMy reservation was not honored on time. Not this location’s fault, but I do blame uhaul for dropping the ball.
Jerald FI did need an adapter and this location didn't have it...so I ran the trailer without lights for a day. It's not illegal, as long as you use hand signals...but it was a bit of a pain in 100 degree heat! lol. I would have bought it if I was supposed to...it cam with the old style harness (3 in a row) and I needed the newer modern circle plug to hook to our Yukon.
john nNothing, the service was fast and friendly.
kenny bDaughter was relocating from Little Rock to Las Vegas. Attempted to rent in Little Rock but no availability in LR, Sheridan or other closer towns. Finally had it booked for Wooster, then day before truck to be picked up was informed would have to pick it up in Higden. Although was given additional mileage due to the change, it would have been better to have an employee transport the truck to the original booking spot or better yet move trucks within the different locations in state so people unfamiliar with the area don't have to drive all around to pick up a truck. The owner/operator of the facility in Higden was very friendly but had to call to get assistance from Uhaul so we could pick up truck as he was unfamiliar with the process.
Mary BThe lady that helped us got the job done, but she wasn’t particularly friendly.
Bradley WFriendly and easy drop off.
Lisa MThe associate had some difficulty with the system, but otherwise she was very professional and helpful.
David RStaff was pleasant. Only received 11 of the 12 blankets ordered. Truck ran well. Would have been nice to have had a manufacturer's vehicle operator's manual on board.
Gordon SVery helpful. Did paperwork, gentleman helped with hook up and checking the lights before i drove off.
gerald mNothing, lady at counter who waited on e was great! Very efficient, personable, courteous and multi tasked very well.
ROBERT KYour on line service said my order would be there. I ordered 24 moving blankets. Only 5 were at the location. Had to drive to another location to get them. Ordered a week in advance.
Thomas WThere was too much equipment for the room available, and therefore it was hard to park the trailer.
Rebecca SPlenty
Nellie KThis location is not the best, but only one around and glad to have it.
Joe BBecause we arrived after hours, we didn't actually speak with anyone here.
Brian EReturn area was congested, especially if the customer was not very good at backing trailers. I also thought the return box was not user-friendly located.
gary gno complaints very nice people
MICHAEL Nnice folks, very helpful. got me taken care fast
CHARLES L