I DID NOT RENT THIS U-HAUL!!!!!!!thomas T.
Customer Reviews for Sloke Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Friendly & very efficient drop off locationjeff P.
I originally called and was told there were no 10 foot trucks available at this location.. So i reserved a 15 foot truck. When we got there, we counted 2 10 foot trucks there, and that were locked in the back lot not waiting to be rented. the truck we got had no gas in it. it had 9 miles worth of gas in it when it was picked up. They marked the receipt at 1/4 tank. We had to fuel the truck before we even could get started. We had set the pick up to be 24/7 pick up and entered all the info the night before and for whatever reason it didn't "take" and we still had to go inside and show ID's and pay at the counter. While at the location a Penske truck pulled up and almost hit our personal vehicle.. within inches of taking off the mirror. All in all this was not a good experience.Marcus E.
El cliente no dejó un comentario.Jim L.
El cliente no dejó un comentario.STEVE M.
I brought it back within 2 hours with the same gas as I received it drove 7 miles and was charged $13.75 And a $30 fueling fee. 7 miles I was ripped off again by your agent. I respectfully request a $43.75 refund.John D.
El cliente no dejó un comentario.Annie S.
Very unhappy with virtual process, it is beyond terrible. If someone had not been at location that could help me I would not have been able to get it. Online chat I had during pickup was useless. I have a feeling I was charged too much, but will wait to see what went on my credit card. I will never rent again using virtual pickup, which most likely means I would use one of your competitorsThomas W.
El cliente no dejó un comentario.kevin H.
I was charged an extra $65 dollars for no reason.Genieca E.
El cliente no dejó un comentario.Glen M.
El cliente no dejó un comentario.TRINICA R.
I was told that I have by the place I got the truck from that I had 180 miles to drive without being charged for Milage. I drove a total of 135 miles 1 way and was charged 40 cents for every mile I drove. I've rented a truck from this company 3 times the past month to move my business and other personal things this is unacceptable to be lied toMATTHEW L.
El cliente no dejó un comentario.isme O.
Truck was not clean from last usageJOHN M.
Extraordinario servicio al clientereyes M.
Teach your employees how to do a uhaul transaction. It took almost 30 min of asking for my credit card and id multiple times to finish the transaction. I could barely even understand what the person at the counter was asking for . As of 2 days later I am still waiting for a reciept to be sent to make sure my charges are correct.Sharlon K.
When you try and do a search for this place by name nothing comes up.Randy P.
El cliente no dejó un comentario.Steve G.
Clean your trucks, charge ONLY what you are suppose to.John G.
I had to go to 3 different uhaul locations to get all of my equipment.. I was not given all of my equipment and got charged for not returning what was not given to me and was also charged for milage that I used driving from uhaul to uhaulnichol C.
The U-Haul truck was really pretty new gave good gas mileage had a nice V-8 in it and just ran really goodRichard S.
Over pricedalbert james W.
Took over an hour to rent a truck, printer wasn't working properly or she didn't know how to use it I have never waited at any other location for more than 10 minJANUARIO D.
Even though I received the truck with the odd amount of fuel, being 3/8 of a tank, I went out of my way to return it with that exact amount. These scumbags flat out lied about the amount of fuel that I returned it with. I will be filing a formal complaint.Glenn N.
El cliente no dejó un comentario.Eric G.
The counter service was horrendous. The lady kept me waiting for my Uhaul truck for over an hour, and that is no exaggeration. She seemed to not know what she was doing. She was on the phone with some person who she eventually gave my credit card number to. I am very uncomfortable with this and very unsatisfied with my experience there.kyle D.
We were instructed to return the truck here, although we passed several on the way that were closer. Then, we were charged $40 for returning the truck to the "wrong place"!! Not cool!! I want a $40 credit, not to mention the extra miles to get there!Carl Robert H.
2 hrs until Truck was rented. Employee had no idea what he was doing and called another store and couldn't get the help he needed. Then call another family owner of storesGlenn C.
El cliente no dejó un comentario.Karen M.
Once the staff is fully trained it will be a good operation.Scott M.
everything was goodLEN R.
El cliente no dejó un comentario.David C.
I still have not received a final receipt from when I turned the truck in. The miles should have been less than estimated. The clerk stated the manager would provide on Sunday. I would like to know the final charges.Nancy L.
El cliente no dejó un comentario.John F.
Have additional employees at the counter to assist with customers. Wait time was long. Reserved items were not available at this location/time.Michael H.
El cliente no dejó un comentario.Karen S.
had problem with drop off, person at drop off location not experienced and all alone to run convenience store and uhaul returns, was told I was good, and later got a charge after for extra day for being an hour late on a 1500 mile ride, I intend to express my dissatisfaction on uhaul web site if charge is not reversed. If you would care to discuss cal me, mike 978 760 9325michael I.
Because they people hanging in back of the business. Check to see if the truck is clean.Anderson D.
Everything went easy and smooth.landy L.
El cliente no dejó un comentario.Terrence R.
1.the guy was rude. Insisted we were at the wrong location. i was trying to explain that i had just gotten the drop off location changed due to a change in plans of my storage needs. I had to raise my voice to get him to listen to me. 2nd, The guy wouldnt make him self clear as to where he wanted the truck parked when we finished gassing it. he kept saying "around the side where the others are" that was not accessable. had to go in twice to get clarification. he never came out to look at the truck so i had to take pictures of gas gauge and miles. hoping there was nothing else they would note. it was also checked in on the a day later than what we dropped it offKarin A.
This location should not be allowed to rent trailers. They could not assist and the trailer was up over a curb it was not a good experience. The woman in the store was very pleasant and provided good serviceJean B.
El cliente no dejó un comentario.Norman W.
Had issues with interior condition had to show pictures of interior at pickupHoyt H.
El cliente no dejó un comentario.Mark B.
The gentleman didn't check me in, didn't look over the truck, he asked me to figure out the milage and then waited a full day to do the paperwork.Jamison L.
Very easy check in process.Robert H.
El cliente no dejó un comentario.jenny V.
El cliente no dejó un comentario.Robert H.
They were soooooo helpful and sweet.Michele A.
El cliente no dejó un comentario.Pamela B.
El cliente no dejó un comentario.Mark S.
Convenient, location owner very friendly and helpfulPaul A.
El cliente no dejó un comentario.Bobby H.
The gentleman in this store was very nice. The truck was clean and well maintained. Easy location for pick ups or drop offs.Brenda S.
El cliente no dejó un comentario.GLEN R.
It took them over a week to find me a truck and the truck was terrible. I had to leave my car at a gas station where I rented the uhaul?? Very unprofessional and unplesant. I was over charged by milage and was lied about the Cost. I would like a refund asap. This was a horrible moving experienceDerek M.
El cliente no dejó un comentario.James P.
Huge problems. If you need to call me its 3864514327Timothy F.
El cliente no dejó un comentario.MAGGIE H.
It took more than a half hour to check in even after I had already checked in online beforehand.Kenji K.
The guy in the store explain me so well about the U-Haul how it works the rate and the miles.. I will definitely go here again if I rent again a U-Haul thank you...mharvic M.
El cliente no dejó un comentario.Darla E.
great experience.Gerald O.
When first putting the truck in drive the gas guage immediately moves downward (at least 1 gallon). Also, when filling the gas tank back up the guage does not immediately move, thereby thinking one needs to continue pumping. They should post a note in the truck stating: After re-fueling, wait one minute, then start the engine to ensure the gas gauge moves to the desired amount." I was not charged for not refilling to what was indicated on the contract, because it was less to start with (and I showed this to the store clerk when I initially took possession of the rental), and upon the return explained about the guage not moving initially on the refill.Bonnie D.
El cliente no dejó un comentario.Zackery S.
El cliente no dejó un comentario.James C.
I'd like to say special thank you also to the gentleman who I dropped the truck off too!! He went above and beyond the call of duty!Gina M.
My uhaul contract # is 23433499. I was charged $231.66 as is reflected in my receipt. However, there is now a SECOND charge from uhaul pending on my account for $76.83. The second charge is an error and needs to be cancelled/refunded immediately! Please address the issue asap as it will cause my account to overdraft resulting in additional fees. I am awaiting your response. Thank you. ~Juliet DelanoJuliet D.
El cliente no dejó un comentario.LANCE W.
El cliente no dejó un comentario.jimmy G.
Very nice person , friendly help . Thank you !HAI N.
Picking up the truck in Orlando went well. Everything ready and we were in and out in no time. I will Rate it a 10. Dropping off the truck was another story all together. Our receipt instructed us to drop off in Cape Canaveral. Well there are two stores in cape Canaveral according to Haul on line site. (the contract (receipt ) we had did not specify nor did it have a contact number to the particular store. It went to some general office and took about 20 minutes to get somebody who then put us on hold for another 15 minutes and THEN hung up on us. We went to the first site and that site was no longer a U Haul site it was a Thrift shop and was closed. We then attempted the second site and again this site was now a real estate office. We finally found a Mobil station (drop off site) and left the truck there. The girl at this site was very helpful. However this was after 2 and 1/2 hours of driving around, being put on hold, being hung up on and we were very irritated. I SUGGEST that going forward you will provide your customers with a confirmed contact number for the drop off sites so arrangements can be made and confirmed ahead of time. Trust me, if we ever rent from UHaul again I will NOT leave the store until the drop off agent is contacted in front of me and said agents confirms location and contact number. I will rate this experience a Minus 0.aida M.
Service was great! Truck was clean and easy to get in and out.scott S.
El cliente no dejó un comentario.John B.
The location on 213 Dixie Lane Rockledge Florida was horrible. They tried to send me out twice with a truck that wouldn't turn over. When I finally rented the truck from this location my experience was much better.HOLLY H.
I received excellent service.Dale H.
El cliente no dejó un comentario.ALICE H.
El cliente no dejó un comentario.Jean C.
El cliente no dejó un comentario.WILFREDO P.
The clerk working there was very helpful and knowledgeable! I can't remember his name, sorry..Randy B.
El cliente no dejó un comentario.MARK S.
No help checking in the trailer or unloading it from vehicle. It did have convenient access though.Ronald M.
We show up to pick up our reservation at the designated time at a dirty store the employee acted like we were bothering her and left us standing around for 20 minutes before saying can't rent Uhauls so we should try "the gas station by Home Depot." She couldn't tell us the name of the other gas station or even the exact directions/address to get there just that she thought it was "somewhere by Home Depot." We reserved this location for a specific reason now we are being treated rudely and told to go drive around the opposite side of the highway walking into random gas stations asking for "Mike". At this point we had no choice as we had tired kids and a house full of stuff to load so based on directions from some other gas station customer who was kind enough to at least explain where Home Depot was we went off to find "Mike". Never found him but eventually found the gas station with one lone Uhaul parked outside. Upon asking, "Mike" had dropped it off there. This guy could care less about what we had gone through and was more concerned to rush us out of the way so he could sell cigarettes and gas to others. The price INCREASED from our RESERVED/CONFIRMED price as they didn't offer the same rates or prices on rent and insurance fees but again we were on a super tight deadline to be out of our home so we had no choice. I'm honestly really suprised and disappointed in Uhaul. We put our families' trust in them at a very important, stressful time and really let us down. This whole experience was awful. Avoid this making reservations at this location at all costs!!ANTHONY C.
When ordering/reserving online, I chose a location that was close to where I needed but when I got my confirmation that was not the location that I had picked. There shouldn't be an option if you are just going to change my pick up location anyway.Mandi P.
El cliente no dejó un comentario.Alex L.
The guy that runs this place is very friendly and accommodating..mickel K.
Took 30 min to check in , the lady had no clue what to do so we waited until she contacted someone on the phone. Meanwhile she was checking out customers buying from her store. Would not use my reservation number. Ridiculous! Never again there!Gail A.
El cliente no dejó un comentario.Clara M.
Equip the vehicle with cruise control.Richard K.
This is not the store that I made my reservations with. I went to the location that I had set my reservation with and watched someone drive away in the truck that I was to have been given. then I am told that they had no choice (??) how is that possible? why reserve something if you do not honor it. them I was told that I had to drive to another location to get a truck. (even more billable miles away) .. I have never rented a uhaul that was actually on schedule or provided as I have reserved. UHaul is ALWAYS my last resort I hate using your company!BRENDA W.
What's up with $1.00 environment fee?beatrice S.
El cliente no dejó un comentario.Gilbert D.
El cliente no dejó un comentario.David H.
Great equipment, great folks helping.Gilbert D.
El cliente no dejó un comentario.Patricia V.
El cliente no dejó un comentario.Kathleen B.