Customer Reviews for Slo Self Storage
(U-Haul Neighborhood Dealer)

880 reviews

154 Suburban Rd   San Luis Obispo, CA 93401
(@ Higuera)

(805) 544-5833

Office Hours

  • Monday - Sunday:
    8 am - 12 pm / 1 pm - 4:30 pm
Special Operating Hours
  • 3/28/2024: Closed

Services at this Location:

Contact Us

(805) 544-5833

154 Suburban Rd
San Luis Obispo, CA 93401
(@ Higuera)

Services at this Location:

Office Hours

  • Monday - Sunday:
    8 am - 12 pm / 1 pm - 4:30 pm
Special Operating Hours
  • 3/28/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Go with Jill and hubbie on Surburban Rd.,SLO, 100% of the time. Professional,customer driven,etc.,etc.

Mike Chavez 
Rating:
1.0

• On January 9, 2024, I made an online reservation (Reservation #: 27080759) for a 3 day rental of a 15’ truck to be picked up at Postal Annex 4034, 4653 Carmel Mountain Road, San Diego, CA 92130 on Wednesday, February 14, 2024 at 5pm. 376 miles were allotted to the move. Drop off was planned for Slo Sel Storage, 154 Suburban Road, San Luis Obispo, CA on Saturday, February 17, 2024. • Prior to the February 14, 2024, move date, I received a phone call from U-Haul indicating that there wouldn’t be a 15’ truck at the Carmel Mountain location, but that they had a smaller truck. Because I didn’t want a smaller truck, they indicated that I could get a 15’ truck from a different location and that they were willing to add 30 miles onto my reservation in order to accommodate for the additional distance that I needed to drive home for the load. The location was changed to 2405 Cougar Drive, Carlsbad, CA 92010 and the miles were adjusted to 376 + 30 = 406. • On February 14, 2014, ~4pm we arrived at the 2405 Cougar Drive location to pick up the truck. The person assisting us indicated that it was lucky that we had rented the truck because it was needing to get back to the San Luis Obispo area but that there was equipment that he needed to remove from the truck. After doing so, I departed with the truck and headed home (and filled it with gas en route since it only have 3/8 of a tank). • About two hours after we started loading the truck, I received a call from the Cougar Drive location indicating that he had given me the wrong truck and that he was prepared to give me $100 credit for the inconvenience. I indicated that we had already been loading the truck for two hours, it was half full, and $100 was not an incentive at that point in time. He accepted that I wasn’t going to return it and indicated that he would alert U-Haul. • We completed our move and returned the truck to Slo Self Storage, 154 Suburban Road, San Luis Obispo with the same level of gas as when checked out at 10:30am on Saturday, February 17, 2024, many hours in advance of what was required per our agreement. The total number of miles driven was less than the 406 allotted. • Shortly thereafter, I received a receipt charging us $84.60 for an additional day and for 24 additional miles. I called the Slo Self Storage office and notified them of the error; I also received a call back from another person at that location who indicated that there was nothing that she could do. • I called the national U-Haul number and spoke to Nancy. She was able to see my original reservation and it became clear that when I was given the wrong truck, it appeared to also change my reservation. • She opened Case 4647667 and indicated that the local location had 72 hours to investigate. Given the prior feedback from the location, I don’t have much confidence in their ability to resolve this.

JOHN MEYERS 
Rating:
5.0

The gentleman I pick this up at West Professional; courteous; made sure everything I asked for was in fact, included.

Jacqueline Gratke 
Rating:
3.0

Customer did not leave a comment.

jeff abrahamian 
Rating:
4.0

Stop making me return it with a partial tank. When I pick up a truck, it should have a full tank of gas like every other car rental place. I had 3/8s of a tank, so the first thing I have to do is fill up which is annoying.

Gregory Perini 
Rating:
5.0

The cargo area needed to be swept. It was dirty and full of wood chips.

Steven Larsen 
Rating:
5.0

Customer did not leave a comment.

Claude Antoine 
Rating:
5.0

My favorite location

Paul Lopez 
Rating:
5.0

Customer did not leave a comment.

MIKE GOODACRE 
Rating:
4.0

The mobile experience leaves much to be desired. A mobile checkout or check-in needs to be faster and more convenient than walking into an office. It seems U-Haul has achieved just the opposite. I recommend that you hire a decent product manager who knows a thing or two about B2C software products.

Serdar Uckun 
Rating:
5.0

Customer did not leave a comment.

Pete Bland 
Rating:
5.0

Counter service was quick and efficient.

Pernille Kruse 
Rating:
5.0

Very friendly people.

martin bragg 
Rating:
3.0

Location was supposed to close at 5 PM. Got there at 4:40 PM and it was closed. Had to do all the online procedures on my phone which took awhile.

Kevin Rowley 
Rating:
5.0

Customer did not leave a comment.

Stephen Royes 
Rating:
2.0

U Haul on Prado has a great customer service rep. This secodary location treated us (myself, my husband, Dr. Dillon, and our 11 yo) like crap. There was a restroom in clear sight, yet we weren't allowed to use it. I don't use tech, so when I finallly tried to upload the pic of muy CDL, your link wasn't working. So, as before he had said he couldn't help me, when he had to he did (photo graphed the CDL.). Two large dead plants greet you in the entry. Guy without facial hair was pretty wacky attitude wise. Did not feel appreciated as repeat UHaul customers. These guys need CS training.

Tami Dickerson 
Rating:
4.0

Truck cab was muddy and back was dirty and not swept. Vehicle's radio did not work and appeared to have a short. Upon pick-up, the vehicle had approximately 1/8 a tank of gas and they gave me a $10 credit which is about 2 gallons of gas in California.

Brett Millar 
Rating:
4.0

Young man extremely patient & helpful.

angela passant 
Rating:
5.0

Customer did not leave a comment.

Christina Guthrie 
Rating:
4.0

Quick, simple, and efficient. No complaints. Very friendly staff.

AUSTIN GAUERKE 
Rating:
3.0

Longer hours, or have each location in the area have different hours so overall a larger window of time to return the truck, especially for drop off. Immediate inspection on drop off (so I know there's no added charges).

robert abbott 
Rating:
5.0

Very satisfying experience ... friendly staff

James Vosseler 
Rating:
4.0

Customer did not leave a comment.

Mark Domingues 
Rating:
5.0

The truck needs an alignment.

Nicholas Larash 
Rating:
5.0

Customer did not leave a comment.

John Cole 
Rating:
5.0

Customer did not leave a comment.

Lois Smith 
Rating:
5.0

They were amazing, efficient, and super helpful during my stressful move! I appreciate that! Julie

Julie cowart 
Rating:
3.0

They didn't have the packing blankets I pre ordered & said another location may have them. When I asked him to call and check before I go there, he said no, I'd have to do that myself. Called their but no answer. He recommended I go anyway as they may not be in the office. Went 5 miles out of my way (you can deduct that from my bill) just for the receptionist to say, we haven't had any of those for months. Had to use my bedding.

Rhonda Parashis 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STICKLAND 
Rating:
5.0

Customer did not leave a comment.

Zachary Mitchell 
Rating:
5.0

Customer service was great. It was extremely easy checking in and checking out. I will definitely come here again if I need a U-haul in the future. My only suggestion would be to maybe have the exterior of the truck cleaner. There was a bit of dust and dirt build up on the windows and windshield. Not a big deal to me, but representation and clean appearance go a long way.

Riley Calanchini 
Rating:
5.0

Friendly staff and very efficient. Thanks !

shayne sandeman 
Rating:
5.0

Very easy self-check-in process through the app. Also, the employee here was super friendly and was able to extend my reservation since the move took a little longer than expected. Overall VERY smooth/easy rental process from start to finish and the employee at this location was EXCELLENT. :)

JOHN STEVENS 
Rating:
4.0

Customer did not leave a comment.

Richard Corrales 
Rating:
5.0

I used the mobile check-in to return the truck, but I still haven’t received a receipt!

Steven Kleinman 
Rating:
5.0

Customer did not leave a comment.

Jason Weidler 
Rating:
5.0

Keep your trucks clean

Philippe Garza 
Rating:
4.0

Customer did not leave a comment.

Ryan Luna 
Rating:
4.0

Customer did not leave a comment.

DARCI MCMAHON 
Rating:
5.0

Customer did not leave a comment.

Kristyn Moore 
Rating:
5.0

Nothing! These guys are great!

JUDITH BEAN 
Rating:
5.0

Customer did not leave a comment.

STEPHEN PARTAIN MICHELS 
Rating:
2.0

Customer did not leave a comment.

Joseph Duflot 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BUTLER 
Rating:
3.0

I arrived t drop off the truck during the posted hours (about 1:30 on Saturday, June 5) but no one was there. I went through the online process for after-hours drop-off.

Mark Trunnell 
Rating:
5.0

I handled the drop off online, but needed directions as to where to park the vehicle. The counter person warmly greeted me and even parked the vehicle for me! Thanks!

WILLIAM JOHNSON 
Rating:
4.0

Customer did not leave a comment.

STEVEN SANDKE 
Rating:
3.0

Customer did not leave a comment.

Danny Vo 
Rating:
5.0

Customer did not leave a comment.

Al Roberts 
Rating:
3.0

They closed at noon when they were meant to be open til five so I wasn’t able to speak to anyone about the issues I had or charges.

Michelle Heidbrink 
Rating:
5.0

Everything is great.

deandre brothers 
Rating:
5.0

Customer did not leave a comment.

Steve Potter 
Rating:
3.0

We should have been informed that the location closes for lunch. We returned the truck early (12 p.m.) but office was closed. We used the key drop box but why would you not have office staffed all day?

Kristine Gros 
Rating:
3.0

Customer did not leave a comment.

Chris Cucchiara 
Rating:
5.0

Customer did not leave a comment.

Yale Keckin 
Rating:
4.0

Customer did not leave a comment.

Robert Stilleson 
Rating:
4.0

I received good service and was happy with my experience at U-haul.

JAMES BROCK 
Rating:
5.0

Very professional staff, organized and tentative for reservations.

Jason Spencer 
Rating:
5.0

Customer did not leave a comment.

Margaret Carter 
Rating:
2.0

I expected to be done with the truck at 4 but didn’t get it back until 4:50. The rental place closed early so I dropped the keys off in the drop box. Found out the next day that they charged me for an addition day. As for the truck, it’s unfortunate that the dolly and blankets can’t be moved as they were in my way when trying to load the truck.

Micah Szopinski 
Rating:
5.0

I am a devoted return customer of SLO Self Storage. The Hales operate an efficient, professional and friendly operation. Happy to be back at this location!

Kathy Phelan 
Rating:
4.0

Chairs for customers so filthy I would not sit in them. Office area needs a good cleaning.

Marta Damon 
Rating:
5.0

Customer did not leave a comment.

karli mckee 
Rating:
5.0

Always Excellent Service!

sean denny 
Rating:
5.0

Customer did not leave a comment.

cassandra meir 
Rating:
1.0

Managers Stan and Jill Hale are the most unprofessional people I have ever met. They out of spite would never confirm the reservation with me until 8 AM the day of pick up on Saturday . First of all I made the reservation the first week of October with morro Bay U-Haul Gilbert is his name and he was also very unprofessional and told me when I went down there on 10-29 he doesn’t have the truck that there would be another truck and didn’t know the location and walked away from me very rudely as well. I was scared that I was not going to have a truck for all the week. Than U-Haul sent me a text saying there would be a truck in San Luis on Prodo and the manager said no there was not one available. Than U-Haul sent me another text that sent me to Slo Storage to Jill and Stan Hale. Jill called 10-29 and confirmed for November 1 than I called back and spoke with Stan and he said it was fine I pick it up on November 2 and he said no Problem and he said he would even change it in the computer. On 10-30 I got the rudest call from Jill Hale said I sabotaged her going behind her back and talking with her husband first of all I didn’t even know it was her husband second of all that was very unprofessional she was yelling at me and threatening me that I wouldn’t have a truck . I called U-Haul and explained to the representative how rudely I was treated and they told me that they would call them they did and called me back and said to confirm it with her again which I did and she would not tell me that the truck would be there. I didn’t know what to do worried I wasn’t going to have a truck called U-Haul representative and they said they would call her and they did on 10-31 and said it would be fine . Worried because the way I was treated by her I called on November 1 in the afternoon and she told me that she doesn’t know where the truck was and I wouldn’t know until the morning I pick it up on November 2 At 800 am! Had to call the representative of U-Haul back and he tracked it for me and the truck was sitting there. In other words she made me feel terrible and frightened on purpose because of her unprofessional ruthless attitude. The people helping me move could not believe how I was treated plus they came from very far away to help me. On 10 3119 I was offered a $50 credit from your U-Haul rep for my terrible experience and I would like to be refunded that money also I would like to have a formal complaint done on Jill Hail on the way she has treated me and I’m sure treats many of your customers with her hateful attitude. I hope this doesn’t happen to any other person trying to move and having additional stress with a U-Haul company like this. Thank you

janet macedo 
Rating:
4.0

When I arrived no one there. I had to wait almost an hour for man to come back from lunch . But when he got there he was a very nice person.

Marne Artunian 
Rating:
5.0

Customer did not leave a comment.

Bill Freedman 
Rating:
4.0

Customer did not leave a comment.

MIKE LOPEMAN FURNITURE INSTALLATI 
Rating:
4.0

Customer did not leave a comment.

MIKE LOPEMAN FURNITURE INSTALLATI 
Rating:
1.0

They did not correct their mistake and where not any help in any way and I was hanged up in twice

Noe Duarte 
Rating:
5.0

The people working there were great. I use them every time.

kevin zunich 
Rating:
5.0

Customer did not leave a comment.

Daniel Hedigan 
Rating:
5.0

Stan and Jill are great people. Friendly and helpful. Great place.

ted eliakis 
Rating:
5.0

Excellent Customer Service

Ron Schloo 
Rating:
5.0

Customer did not leave a comment.

John Robles 
Rating:
5.0

The staff was very helpful, quick and efficient. Really impressed, would rent from here again for sure.

David Bains 
Rating:
5.0

Customer did not leave a comment.

Edward Mattingly 
Rating:
5.0

The personel at pick up were extremely helpful.

kristine scott 
Rating:
5.0

Best place in San Luis Obispo to store your stuff. Excellent service and security.

David Houghton 
Rating:
5.0

Quick, Honest, Friendly, Professional service. Compared to other U-Haul stations in town this one is the best imo.

joseph ian 
Rating:
5.0

Customer did not leave a comment.

Blanca calderon 
Rating:
5.0

Don't change ur radio station

jesse woodward 
Rating:
5.0

I did the entire process online and the experience was flawless.

Loren Dakin 
Rating:
5.0

Customer did not leave a comment.

Shell Voorhees 
Rating:
5.0

Customer did not leave a comment.

Mary Ungefug 
Rating:
5.0

Customer did not leave a comment.

Allen Chan 
Rating:
5.0

Nothing! These folks are fantastic-have Rented from them more than once and spread the word how terrific they are to deal with.

Kaye Mickelson 
Rating:
1.0

Customer did not leave a comment.

paul supple 
Rating:
1.0

Have a truck that does not have a fuel leak! Have the size of truck that I ordered two weeks in advance! FAIL!

David Podosek 
Rating:
5.0

Customer did not leave a comment.

Otis Page 
Rating:
5.0

Customer did not leave a comment.

George Cabibi 
Rating:
5.0

Quick service for what my company needed at the last moment! Thank you!!

Maryann Duarozan 
Rating:
3.0

Customer did not leave a comment.

Emilio Sandoval 
Rating:
5.0

Truck was just about new! Thanks as always for your courteous and professional customer service.

patty carpenter 
Rating:
4.0

Customer did not leave a comment.

stefanie francis 
Rating:
5.0

Customer did not leave a comment.

James Green 
Rating:
1.0

Charged me extra mileage even though this was an error beyond my control.

Ian Fraser-Shapiro 
Rating:
5.0

Customer did not leave a comment.

Robert Knudson 
Rating:
5.0

Customer did not leave a comment.

Karen Honess 
No reviews have been submitted for this location.

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