Had to call in to reserve, site could not get it reserved due to something in the software.
rick n
Customer Reviews for Slapout Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Used the drop off box.
Robert BKeys not in box and location was closed and no answer on the number the store provided
edward mWe arrived to NOBODY at the location!! It took an EXTRA hour to find the manager; and ended up checking in via telephone!! THANKFULLY he was amazing.. But it was by far the worst UHAUL pickup we have ever encountered!!!
Mary OMy original schedule pick up could not be honored because there wasn’t anyone at the business. They even left a number to call for u-haul rentals and no one answered the phone.
Cameron LJust keep this person Vanessa there. She deserves a raise.
James RI forgot to call in about my early drop off time. It was Monday morning which was 2 days. I have yet to be credited for one day charged on my card.
James MHad to wait for 45mins, their system had problems locating my invoice. It was canceled. Placed called before time of pickup had some issues, be 30 minutes past time of pickup. They did retreated it. Why did the truck have to be returned back to that location and not at another location close bye? I have not received my final invoice.
Billie RSlapout Hardware in Wetumpka is the best place in the world to rent from U-Haul. There's no better help, service, or ease of renting and returning than here. A++.
Deborah PI used you app to turn my trailer in after business hours of slap out hardware. Your app would not let me continue to the next page and complete the turn in if I put that maintenance was needed before the equipment was rented to the next person. I was going to inform you about the right taillight/blinker. Since I couldn’t complete the turn in if I added the comment, I deleted it to complete the turn in but wasn’t able to report the problem. Therefore, if this location doesn’t do a functional check, the equipment will get rented again with an inoperable right tail light. See the dilemma?
Eric SIf they live in this area DONT USE THEM. Bad service
JIMMIE NExcellent customer service.
JAMES BGood job booking and intake we were pleased and very satisfied
ira wThis location was fantastic. I was in, parked, and done in less than 10 mins. When I was parking the vehicle the owner came out to greet me and asked if there was anything she could do to assist. Super friendly at Slapout Hardware.
Richard SA little less paper work to go through!!!
Ricky RPicked up trailer with one taillight out, guy that runs the place checked them for me and said they were working. Tires on other trailers had slick tires.
Raymond SN/A
Sharon FStaff was very friendly and helpful.
Gerald MLocation was closed, so it was a drop and go situation.
Stephen CNice guy got us checked out and on our way quickly.
Blake SMade reservation online and had to spend 15 minutes at counter to register again.
Darren TThe location was great. The owner was pleasant to deal with. She covered every area from start to finish nothing was complicated and I would highly recommend using this location.
Elizabeth SDid not provide a four-prong electric connector cable for truck to car tow dolly. Did not inform me that a lock would be required to lock the truck.
Linda MOnly concern was the online drop off. It wouldn't work as it would get stuck at the part where I needed to take and upload a picture of the trailer. So we took pictures and left, called customer service and then had to email pictures in. This is NOT the location's fault, but an error on Uhaul.com that needs to be addressed by uhaul.
Thomas TGreat service
David EReserved a Dolly but was not available at location.
Michael ZAll good at Slapout Hardware, no improvement needed. Highly satisfied and will definitely be a repeat customer.
Scott FOver charge my card
Mya DTruck was ready and perfect for what I needed
David RWe had an emergency and they were able to accommodate us and the staff was terrific and do very nice
Pamela HI had a real good experience with U-Haul the customer service was excellent and I will be renting again have a great day and God bless
JERRY MI was moved from tge location close to me and in return I was overcharged for the most ragged truck they could find.
Carlos JGet a mechanic to fix the extremely loose steering. Going into turns and curves the steering was sketchy at best and felt unsafe.
Philip FClean the trucks up
James WGreat folks at Slapout Hardware.
Lee MI requested the drop off site but was not directed there. I had to demand the drop off site.
Frank SHelpful and professional. I have rented from this location several times and the staff is knowledgeable and always goes above and beyond to make certain that my experience is first rate. I LOVE SLAPOUT HARDWARE!
PETE PI have to clean out the back of the truck, it was full of dog food, the staff had to take a hugh sign out of the truck. The front had tissues on the floor and was dirty, I had to clorox wipe down the front. The side mirrors were stuck and needed wd-40 applied to move them and the right window wiper needed to be replaced
John RUnfortunately we were sent to two locations being told the tow dolly was there and it wasn’t. The owner of slapout hardware was so nice to help us figure out where to go after that. We then had to drive 30 more minutes to get the tow dolly. There is poor communication when you get dispatched through uhaul.
Lindsey U