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Sandra L
Customer Reviews for Parkhill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Office area needs updating.
Hugh GCustomer service at Parkhill is excellent. Staff is friendly and efficient. The trailer I rented was clean and ready for me to rent. I had lost faith in Uhaul (corporate not this location!) after several bad experiences including a recent last minute cancellation of a truck I reserved. No reason for the cancellation was given and the woman from Uhaul who called me was completely unempathetic to the problems this caused me. Uhaul online reservation is smoke and mirrors. Go to your local dealer (such as Parkhill, Peterborough ON) where you will find courteous people to help you. Otherwise, be prepared for Uhaul to treat you like crap as so many other I have spoke with can attest.
Kevin Cnoyhing
michael sJared was extremely nice as well as his co- worker with whom I can’t remember his name. They were both very helpful.
Berverly BEvery thing went well. No hassle and quick service.
Wayne EI had a tough time renting a truck with U-Haul, I will be thinking twice before using them again or recommending them to a friend. They didn't have my truck available for pick up, I had to drive far to another location to pick up a truck that was smaller in size, having my friends and family wait over two hours for me to return, and it was dirty and smelled like a barn.
nicole sOvercharged $33.20 for extra 168km. Was assured that for out of town truck rentals 250 miles are included and my total was 318 kilometers which is way less then alloted. Uhaul included only 150 kilometers. Calling them everyday, leaving messages and can't get trough
Jack PCan’t recall his name but he was great and very accommodating, set us up twice in one week, two different trailers.
Kevin RNo suggestions. We were happy with the service.
Brian SThis was the most pleasant rental experience I've ever had. The staff were friendly and helpful, they helped us figure out an adapter for our trailer and overall made us feel like valued customers. Thank you!
Rebecca MAll good
Victor SJared's customer service was excellent. This guy should be teaching customer service.
Jude BWell I made the mistake of not double checking the attendants work Bad on me I guess Trailer unhooked and did a little damage to my truck Again being a professional driver myself I should have double checked hopefully this doesn't happen to a novice
JOHN WAmazing and helpful staff. I was running behind and he waited 10 minutes past closing time for me to return vehicle so I wouldn't be charged for an extra day. This is my second trip with uhaul and both times were positive experiences! Pricing is fair, trucks were clean I swear this isn't an insider fake review, Uhaul is really that great!
Colm HPut the equipment you want to rent on a web site so the renter can find which site has the exact unit to rent. I had personal truck trouble and Uhaul was very understanding on the delay to return the trailer
ROBERTJAMES CI’ve used the self check in twice in one month and it was a nightmare both times. Waste of time. Very frustrating. I need to rent again will never use the app again. Humans is the only way to go!!!!
Tracy BThe staff was very helpful, knowledgeable and courteous.
HAROLD T