Customer Reviews for Skyways Motel
(U-Haul Neighborhood Dealer)

196 reviews

3566 Hwy 11 N   Gravenhurst, ON P1P1R1

(705) 687-2863

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: 10 am–2 pm

Services at this Location:

Contact Us

(705) 687-2863

3566 Hwy 11 N
Gravenhurst, ON P1P1R1

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Warn customers they have to do an online inspection of the unit at the pickup location before they leave

Jerry Deroo 
Rating:
4.0

Customer did not leave a comment.

Brian Reynolds 
Rating:
5.0

Customer did not leave a comment.

LADISLAV VOJTILA 
Rating:
4.0

Customer did not leave a comment.

Corey Burdick 
Rating:
5.0

Amazing customer service at pick up and drop off. Thank you so much for making my life easier.

James Hennessy 
Rating:
5.0

Customer did not leave a comment.

Joe Garber 
Rating:
3.0

Less unnecessary texting to customer.

AL Vanderhout 
Rating:
3.0

Having worked at U-Haul during my high school days I was comfortable connecting a trailer without assistance. However someone with less or no experience was left to hookup without a U-HAUL rep ensure the trailer was correctly coupled to the ball and chained to the vehicle. On the point of safety I would recommend that prior to exiting the U-Haul site a rep a least have a look at how it leaves the property.

Paul Fleming 
Rating:
3.0

Staff was friendly and helpful. Good location serving the Town of Bracebridge. The grounds are a bit muddy, and the rear entrance road in from behind the motel is horrendous. But I would go back for my rental needs.

Steven Catleugh 
Rating:
5.0

The service at that location was excellent left there with trailer knowledge was a excellent experience

ross orr 
Rating:
5.0

The staff person was very kind and helpful

Karen Moyer 
Rating:
5.0

The female staff person was very helpful

Karen Moyer 
Rating:
1.0

There was 2 feet of snow on the trailor, but oh don't worry it will blow off. Took me an hour to clean it. Made me late. Not at all happy.

Reuben E Pyette 
Rating:
4.0

Customer did not leave a comment.

Heather Greco 
Rating:
5.0

Customer did not leave a comment.

Ben Armstrong 
Rating:
4.0

Customer did not leave a comment.

Merv Hawkins 
Rating:
5.0

Customer did not leave a comment.

Jackson Schmidt 
Rating:
5.0

Everything was great. Vehicle was available, agent was very friendly and helpful.

Nancy Newman 
Rating:
5.0

Superb service.

Elvis Ouimette 
Rating:
3.0

Customer did not leave a comment.

Michael Lang 
Rating:
3.0

The location was easy to get too. Renting from UHaul served our purpose. The process to pick up the UHaul at this location was good. Doing the return via cellphone wasn't good. After multiple attempts, I spoke to the agent, explained it didn't work for us. then put the key in the Dropbox. The online return process needs to be looked at and made more user friendly.

Phyllis J Morgan 
Rating:
4.0

Have someone to register the return of trailer. Clean the snow and water from around the trailer.

VICTOR HARDING 
Rating:
5.0

Customer did not leave a comment.

Mike Turk 
Rating:
4.0

Customer did not leave a comment.

Merv Hawkins 
Rating:
5.0

No improvements required. Helpful, courteous, knowledgeable, and quick response on rental and return. Excellent.

Terry Cowan 
Rating:
5.0

Easy pick up and drop off

Mike Garvin 
Rating:
3.0

Customer did not leave a comment.

Robert Gabel 
Rating:
4.0

Customer did not leave a comment.

julia charles 
Rating:
5.0

There was one button marker light out but the car hauler was awsome and the gentleman at skyway was friendly and patient with my questions

Jeff Longtin 
Rating:
3.0

Customer did not leave a comment.

Adam Bates 
Rating:
4.0

Customer did not leave a comment.

John Friesen 
Rating:
4.0

No concerns

Clinton Gillespie 
Rating:
4.0

Customer did not leave a comment.

Mike Turk 
Rating:
5.0

With regards to the question equipment being not maintained there were side marker clearance lights out and some very dim. The interior could have been swept out and smelt of farm hay manure.. The representative at this location was very friendly and was a pleasure to deal with. Thank you Rob Andrews

Robert Andrews 
Rating:
5.0

Attendant was extremely nice, the check in was quick and easy, they hooked me up and I was on my way. I will use this location again.

Dennis Chadala 
Rating:
3.0

i have rented a truck and a trailer recently and boyh times i have ordered blankets and both time they did not have them

ERIC FRITZ 
Rating:
2.0

The return process at this location used to be easy but now is ridiculous. There is a sign stating the return process is mobile only. I returned the trailer a day early - Sunday - and went on line to notify U-Haul. The website said that a rep would be contacting me. Got a call on Tuesday; I explained what I had done. Now I have been charged an extra day. Submitted a report to U-Haul with evidence of the early return and am waiting for a response.

Bradley Patterson 
Rating:
2.0

Customer did not leave a comment.

Marshall Mednick 
Rating:
3.0

Customer did not leave a comment.

martha woodruff 
Rating:
2.0

The van i rented was covered in dog hair. I had to spend 30 mins vacuuming and cleaning the van. It also smelt like a dog. Also the internet is terrible at this location for checking in online, it take 30-40 mins..... I would love someone to call me and perhaps i could get a free rental. I've been renting quite a few vans and this is the second time this has happened:(

Tanya List 
Rating:
5.0

I would first like to start off by thanking Melissa for the great work she provided. Things that can be improved for the next customer would be overall cleanliness of vehicle ( coffee cups left in truck and cardboard in cargo area. Allowing staff some leeway to login a few minutes early to accommodate customers that arrive early.

Dan Di Vincenzo 
Rating:
4.0

Customer did not leave a comment.

peter lynd 
Rating:
5.0

Customer did not leave a comment.

John Hamilton 
Rating:
3.0

Customer did not leave a comment.

GRAHAM O SHAUGHNESSY 
Rating:
5.0

Customer did not leave a comment.

Paul Finley 
Rating:
5.0

Customer did not leave a comment.

Xiaodong Hu 
Rating:
3.0

Convenient location. Staff was not available at drop-off as it was a holiday.

Nicole Mirante 
Rating:
5.0

Customer did not leave a comment.

Tony Jankovic 
Rating:
5.0

Customer did not leave a comment.

Robert Ensor 
Rating:
5.0

The trailer i rented was more than adequate. After hooking up everything, did my circle check and found that when I put my right signal light on the left side was also flashing dimly. I did mention that to Melissa the agent.

bob arbour 
Rating:
4.0

Clean the vehicle between rentals. The seats were covered in animal hair. On the positive side, the man that handled my rental at this location was great. Very friendly and was able to quickly get me processed on on the road.

Greg Lewis 
Rating:
3.0

The fella at the desk was very friendly he just needed a little more training on the online uhaul stuff. I did the online check in to make it quicker and I was still there 30 minutes

Paul Rivers 
Rating:
4.0

The experience was as it should be and got the job done.

John Friesen 
Rating:
5.0

Customer did not leave a comment.

John Ryan 
Rating:
5.0

Customer did not leave a comment.

Barb Cousineau 
Rating:
5.0

Thanks for friendly help and support

Jason Simmons 
Rating:
5.0

Customer did not leave a comment.

KENNY DIAS 
Rating:
5.0

Customer did not leave a comment.

Aaron Bessey 
Rating:
5.0

The girl that helped me was awesome and such a great and helpful worker. She made my experience effortless and prompt

JOHNM GEORGE 
Rating:
3.0

Reliable reservation system. Service was amenable and quick. Online transaction process made the whole event simple and uncomplicated.

Richard Ternieden 
Rating:
5.0

Highly recommend this location if you are in need of a uhaul! Not only is there uhauls clean and very well maintained,but the lady who helped us went above and beyond to help us get the best and cheapest experience!

Joseph Sedore 
Rating:
5.0

It was a good experience, and due to the location there was no problem returning the trailer without having to bother or call someone to gain access.

andew ferguson 
Rating:
3.0

Customer did not leave a comment.

Richard Todd 
Rating:
2.0

Had to repeat all the steps again in person that I did online. The key drop box slot was too small to fit the key into. Luckily I was able to contact a motel person to accept the key.

Steven semelman 
Rating:
5.0

Awesome pickup/drop off location. Staff are super friendly!!!

Debbie Garbutt 
Rating:
4.0

Have not received by deposit back on a timely basis. UHaul sent the deposit to an expired credit card. No response from customer service.

BERNIE MUTTER 
Rating:
5.0

Keep doing what you’re doing.

Mark Soul 
Rating:
5.0

Did not have any issues at all. Melissa was an absolute pleasure to deal with. More people need to have the customer service skills Melissa has.

Kevin Crowley 
Rating:
4.0

Customer did not leave a comment.

Lisa Rice Van Dyk 
Rating:
2.0

There is no choice because there is no drop off location close to Bracebridge other than this motel.

Nisheedh Narayanan 
Rating:
4.0

Customer did not leave a comment.

Roderick Macdonald 
Rating:
5.0

Great customer service at this location. Thanks for making it easy

Richard Borland 
Rating:
5.0

Customer did not leave a comment.

Hailey Devillez 
Rating:
3.0

Customer did not leave a comment.

Steven McDonald 
Rating:
5.0

Customer did not leave a comment.

Bradley Heath 
Rating:
3.0

Customer did not leave a comment.

Brian Cady 
Rating:
4.0

Customer did not leave a comment.

Richard Potts 
Rating:
3.0

Customer did not leave a comment.

robert prince 
Rating:
5.0

Customer did not leave a comment.

Linda Simpson 
Rating:
3.0

The employee was very friendly and polite. The size truck I ordered was unavailable, the blankets I ordered were unavailable and the furniture dolly I ordered was unavailable. The unit was buried in snow and we had to dig it out, it only had 1/4 tank of gas in it, and the tires were bald.

Terri Lockyear 
Rating:
1.0

Old motel converted onto apts. the lights didn’t work o. The trailer and it was dangerous when driving. When told them they said wiggle the wire’s or ??

deb tuckey 
Rating:
5.0

Customer did not leave a comment.

Ronald Powell 
Rating:
5.0

Melissa, the person in charge at the location is amazing to deal with! It is my second pleasant rental experience at the Skyways Gravenhurst location, and I will certainly utilize this location again!

Maik Ahrens 
Rating:
5.0

Customer did not leave a comment.

ron zhaisshon 
Rating:
3.0

Customer did not leave a comment.

deborah billinghurst 
Rating:
5.0

Customer did not leave a comment.

Paige Kelly-Joinette 
Rating:
4.0

Customer did not leave a comment.

Patrick Robinson 
Rating:
5.0

Customer did not leave a comment.

Roy Metzger 
Rating:
2.0

The vehicle was filthy, I suppose uhaul isn’t concerned with cleanliness but when you spend almost $300 for the day use plus fuel ($125)it would be nice to use a relevantly clean vehicle this van was disgusting dust and dirt clearly hasn’t been cleaned in many, many months!

Dwight Dunsmoor 
Rating:
5.0

Melissa is an outstanding Uhaul rep!

Eric Potts 
Rating:
3.0

Was just a dip off after hours would have been easier to use the location in Bracebridge but I wasn’t given the option the next closest one was this motel

Misty Kirch 
Rating:
5.0

Melissa was knowledgeable provided great customer service friendly and very helpful which made our experience very pleasurable. Would definitely go back to skyway uhaul again for rental. Sandi H.

sandy hack 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS 
Rating:
4.0

Customer did not leave a comment.

Ron Rowland 
Rating:
5.0

Very helpful and knowledgeable attendant

GENE ROQUE 
Rating:
5.0

Customer did not leave a comment.

julie jogouin 
Rating:
4.0

I rented a cargo van, it was fine for what I needed but could use a good detailing

Diane Kitchen 
Rating:
5.0

Agent was very friendly and helpful.. made the process very efficient

david macLennan 
Rating:
5.0

Didn’t encounter any problems.

Ilona Dvoracek 
Rating:
5.0

Customer did not leave a comment.

david macLennan 
No reviews have been submitted for this location.

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