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ANDREA R
Customer Reviews for Sky Location Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Missing item in order (still waiting credit) UHaul app not working UHaul site not clear and occured almost 45 mins delay for pickup Lock box for key with no clear indication on how to open Truck mecanically suspicious (alignment screw up, very big "play" in the direction)
Francois CThe closing hours are not accommodated
Ramdane FThe App is horrible, i had to go through safari to get the code for my key. And it takes long to do it while you’re standing in front of the box. You should advise to stay on the car while doing the long process to get the number. And the drop off is awful too, it’s cold and after a long day driving and moving you have to take pictures of the van. Of course after all the questions and again the app didn’t work for the payment part. So I had to go thought it all once again in safari. The people in this office are really nice it’s just when I need the pick up on the weekend they’re closed and I’m stuck with the online process. I’m glad that’s an option but I wish you could make it easier and improve the app cause that thing it doesn’t work.
Samantha MQue c est fermer le Samedi .
Raymond TThe personnel is ready to help out and very polite. It's a pleasure to make business with them.
Nathalie LAll was available on time. They responded even on boxing day. Thank you
Nathalie LMettre du lave vitre 🙂
Guillaume dNothing to improve! Perfect service . Friendly and efficient. I’m a regular customer!
Joe WREVOIR l'accueil, la signalétique et les explications du site de location Dunham. Par internet tout est ok. Merci
Emmanuel BLe réservoir d'essence devrait être plein au départ.
Yves LThis is our go to rental supplier. Top grade service, good equipment always ready to serve us in the best manner possible.
Murray BService impeccable!
Marc BN/A
roger wExcellent service 100% F E L I C I T A T I O N S
German TTrès déçu du service, j'ai pris un forfait 2 jours l homme me mentionne 272$ avec taxe sans frais. Lorsque je suis suis venu le chercher l'homme mentionne 387$ avec taxe. J'ai vu payé 115$ de plus pour le même forfait. La journée même où je devais déménager puis il mentionnait qu'il ne peut rien y faire. PU JAMAIS JE FERAI AFFAIRE AVEC U-HAUL. PUIS JE VAIS EN PARLÉ SUR LES RÉSEAUX SOCIAUX DU TYPE D'ARNAQUE DE CHANGER LES PRIX DERNIÈRE MINUTE. SANS COMPTER QUE J'AI ATTENDU 1H AU COMPTOIR POUR AVOIR LES CLÉS DU VÉHICULE.
alexis rNe répond pas toujours au téléphone transfert sur répondeur
Robert BEn français Svp merci
melissa lTrès bon service à cet endroit
Pierre PVery good succursale!
MARLENE PWe where completely satisfied with the rental we used it was very well maintained mecanicly and we found the vehicle to be very clean 😀 The clerk that served us on-site was very helpful 👍 i give them 5 start on the customer service received,,
Andrea Lvery friendly and easy to rent the U-Haul truck. we are very happy with the service Thanks
Donna DIl n’y avait pas de remorque de 6’ x 12’ sur la rive il a fallu aller à Dunham! C’est 1 heures de trop pour nous. On n’avait pas le choix et c’est plate!
Jean Bthen, when i arrived at the closed dunham place, on the website i checkout the truck everything went well.... cause i didnt wanna pay the 20$..... and guess what? they charged 20$ on the final invoice....super disapointed on the service........we even voicemail the company to notice that we drop the truck in their yard and we still have to pay the 20$..... i do not recommand U-haul unfortunately....
Pier-Yves LGreat service
michael mMerci !!!
SERGE ALe coût de 25$ pour le nettoyage est trop élevé, il devrait être éliminé .
MARC SBeing there at 9 oclock ... waited 20 minutes for the store to open for the pickup
Frederic TL’application ne fonctionnait pas. Et quand le monsieur est arrivé deux après. Il avait pas mis les clés dans le coffre.
Richard CPropriétaire sympathique et professionnel. Le « libre-service » via l’application et l’application sont merdiques. Heureusement que le propriétaire s’était rendu sur les lieux exceptionnellement, car après 40min je n’avais toujours pas réussi à obtenir les informations nécessaires via l’application pour me procurer les clefs. Le propriétaire, via sont propre système informatique a résolu le tout en quelques minutes seulement. Svp, quant à fournir un système qui a pour but de faciliter l’acquisition d’un camion, faites-le pour vrai. Le propriétaire dit aux clients de se déplacer les vendredis pour prendre possession des clefs, et ce, même si la réservation est prévue le samedi, car l’application n’est pas fonctionnelle.
Crystel TGreat services, equipment ready on time and easy to return it.
Pierre VI was yelled and cussed at. I will never go back to this location or recommend it to anyone.
ZACHE AThe representative that took care of us was excellent.
Ralph BIt was a quick and easy process to collect and return the van.
David SFRANCAIS !!!!!
CHRISTIAN BVery good service here. The owner is a pro .
Joe WStaff should be there during opening hours so the customer does not have to struggle finding out where to leave the truck and the keys and on top, being charged an extra day that he does not have to pay. Frustrating.
SOPHIA GFriendly, personal service from a gentleman. Thanks again!
Nicholas BThe truck was parked at an angle leaning forward. Therefore the gas meter showed almost 1/4 tank Fuller than it really was. It Other than that, everything was fine. Etienne
Etienne PNothing excellent service
Paul PEverything was as extected! Thank you very much
MARC PHi! Expérience was ok. But the cabin was not clean propely before i use the Truck.
GUY MT'inquiète about documents in french
PIERRE BThe company sign by the road is small and if you don't know where it is exactly it is difficult to find. Also the entrance to access where the trucks are has no lights and is very narrow.
Kitch Dcontinue the excellent work
ROBERT L