Customer Reviews for Sisters Towing
(U-Haul Neighborhood Dealer)

Rating:

2.0

This people changed extra day just for 15 min

Rating:

3.0

Have the correct van available that I had reserved and not a smaller van which required additional trips.

Rating:

5.0

The staff is very friendly and helpful. Location is very convenient.

Rating:

5.0

Everyone was very pleasant and helpful... especially when I needed to extend my rental for another day...made it very easy

Rating:

5.0

Keep focusing on customer service

Rating:

3.0

Items from a previous customer were left behind. Looked like drink spilled and wasn’t cleaned up either. Didn’t know that I was charged an extra days worth of fees for being 30 minutes late.

Rating:

3.0

Everyone was very helpful but not the fastest service. 3rd party locations tend to be that way from my experience.

Rating:

4.0

We reserved a 17’ truck and when we arrived there was no 17’ truck. The only truck available was a 15’ truck. Making sure inventory is on site and correct online would be really beneficial to future customers.

Rating:

5.0

The staff at this location were amazing. Very friendly. Def will be using this location more often.

Rating:

5.0

Overall solid experience.

Rating:

5.0

The person who helped me was so nice

Rating:

3.0

People were very nice & friendly, but, I arrived 20 minutes early and due to Uhauls policy, was going to be charged another day at first. Meanwhile, the trailer was not readily available. Had to move a tow truck & a car before I could get it, plus other problems arose. More than ate up the 20 minutes. As said, only redeeming factor was the friendliness of the staff. PS: the trailer had a large hole in the rear door.

Rating:

2.0

The truck didn't have the equipments that I rented.

Rating:

4.0

The unit had a noise in the front train, the front lights vibrate when moving, inside the cabin and the cargo area quite dirty.

Rating:

1.0

The pickup was filthy and they have no customer service skills. They wouldn’t not make any changes to adjust the billing and the reservation. The lady who assisted me told me she doesn’t work for uhaul, she works for sisters towing. She was so bothered when I said I was there for a uhaul. Zero star

Rating:

4.0

Process was easy and painless. Easy access. I was very pleased with my UHaul experience.

Rating:

1.0

The inside of the car smelled very bad and it was very runny, it was like the cow had been transported, it was very dirty up to the front seats and we had a hard time.

Rating:

5.0

Good as it is! Thank you very much for your assistance.

Rating:

5.0

None. Great and prompt service. Helped park the vehicle. Friendly.

Rating:

1.0

no equipment there, truck was not well cleaned up and they took 15 min to pull up my reservation and wouldn’t give me the keys even though the website had the truck in my name. (dollys and furniture pads were not with the truck that i ordered) still was charged $37 for them. wouldn’t ever rent from this location again or recommend to anyone.

Rating:

1.0

Returned truck in three hours, vcharged for extra day. Used and paid for 1 gallon of gas AND was charged $18.90. Office understaffed

Rating:

5.0

Very courteous nice people

Rating:

5.0

The Uhaul website could be more transparent about the fact that Sisters Towing does not have contactless Uhaul rental availability. However, the location was amazing and everyone there was friendly, courteous, and rented us good equipment.

Rating:

2.0

Worst front desk service. Woman at the front was not friendly at all, took forever to print my receipt then proceeded to charge me extra for gas even though I filled the tank right back where I received it. There were cats all over the counter and waiting area couch so I had to wait outside due to my allergies to cats. Absolutely disgusting and unprofessional. The young man who took me to my Uhaul however was great.

Rating:

5.0

Made dropping off a breeze.

Rating:

4.0

Everything went well

Rating:

2.0

It is difficult to get in and out of. Dispatching took a long time. There was space for parking if you only need it for a few hours.

Rating:

5.0

Amazing customer service when we thought our move was going to get delayed because of website issues she took care of us!

Rating:

5.0

Business as usual.

Rating:

4.0

The pick up truck I rented was dirty and full o sand in the cab. The bed was dirty with pieces of sticky black foam rubber, pieces of frayed rope, and general trash.

Rating:

3.0

Truck had old furniture and water bottles from the last person who used it. none of accessories but 1 cart was available.

Rating:

4.0

I rented on Saturday 3/4/2023 morning 9.30 am and returned same day 2 pm 3/4/2023 the clerk kept the billing open until Tuesday evening 3/7/2023 and billed me excess of $180.00 / had to visit the outlet again and still my issue is yet to be resolved.

Rating:

1.0

The truck had no gas in it, as soon as I got it I had to go put gas in it right next door. The truck was dirty and it still had the previous renters papers in it. They overcharged me, it's just ridiculous

Rating:

2.0

Actually hook the trailer for the customers that may or may not know what they are doing with a trailer. Plus don't take up what little space that is available to be taken up with items that are not

Rating:

4.0

I just noticed today I was charged for movers insurance when I didn’t ask for it.

Rating:

2.0

They tried to charge me a $69 fuel charge for bringing it back at less than I took it. Luckily, I had taken a picture of the gauge when I picked it up to prove I was right and they removed the charge.

Rating:

5.0

Staff was great and on time!

Rating:

5.0

Faster customer service as only 1 person in the back office was able to process checkout.

Rating:

1.0

Couldn't find the drop box. Finally an employee arrived and pointed it out on the door of a different business.

Rating:

1.0

Was overcharged

Rating:

1.0

I picked up a uhaul truck because I needed a hitch receiver for my job. The tow hitch on the back of this uhaul had a lock on it. They advised me to go to a different location to get it removed. After driving around and asking about removing this lock on the tow hitch I was unsuccessful. I returned it within the hour and was still charged a day + miles + gas.

Rating:

2.0

There was not enough parking space for me to wait until I received the keys for the pick up truck. Some people from the staff did not seem very happy to provide the service. They weren’t rude or anything, but they just didn’t seem very proactive. It was my first time renting and even though I had to sign the contract and the information was there, I would have appreciated if someone had told me that I needed to refuel before returning, cause at the moment what I wanted was to run the errand and honestly I didn’t read the paper. The truck was not clean and when we went back to return it the waiting process was too long.

Rating:

5.0

Everything it excellent

Rating:

4.0

I ordered a pick up two weeks prior at a location near West Palm Beach airport when I landed they told me there was no pick ups available and they sent me up with a spot that was about 15 minutes away which cost me an extra $15 each way for an Uber ride to and from the airport. I felt like I was unfairly treated by UHaul. I reserved the pick up two weeks in advance and felt it should’ve been there at the original location and when I spoke to your corporate about they were less than helpful.

Rating:

1.0

We reserved a 5x8 trailer and 5 blankets online. They only had a 6x12 when we got there and no blankets. The lights didn’t work on the trailer and one tire was flat. They wouldn’t help and directed us to a different location. That location wouldn’t help since trailer didn’t come from them. Called the customer service and got little to no help there either. Ended up fixing the tire and lights myself instead of waiting all day for a service tech to come. Won’t use U-haul again.

Rating:

2.0

No drop box for keys. Door was locked until another customer started banging on the door. Told them where we put the keys and the employee had an attitude. Told them there was no drop box and no instructions on where else to leave them.

Rating:

5.0

Use were great 😊

Rating:

3.0

We’re not personable except the gentleman that came out to check the trailer I unhooked it myself. Would not recommend this place. They are to busy with the towing.

Rating:

5.0

The staff is excellent

Rating:

3.0

We rented a 26’ truck only to be told they didn’t have any the morning we arrived. We had to take the much smaller one since we hired moving help through U-haul and they were already en-route. We had to make multiple trips because of this which cost us more labor. The truck drove horribly and we felt unsafe. The movers were great though.

Rating:

1.0

It took way too long to complete our order and they added a $25 charge for insurance that we had to go to extra trouble to have it removed and then they wouldn't print the paperwork/receipt for us. Btw, they removed the charge by creating a whole new order without the $25 charge so we had 2 charges on our credit card until it was finally resolved. We'll never go this location again.

Rating:

1.0

I waited the forever to be checked out. This guy was rude and made me go in the rain for no reason. I asked him where is the nice lady who served me. He said she was busy and left me there for 30+min

Rating:

1.0

I have a reservation for 8:30pm to pick the truck up. I went to the office to pay for the truck in advance at 1pm because I’m moving and it’s a lot so I wanted to make sure everything have been taken care of. Upon speaking with the lady she told me that I have until 5pm before the drop off location close. At 1pm the next day I receive a call from the drop off location that I’m to drop the truck off at 1pm and that they didn’t see me come in. I explained to the guy what I was told. He acted nice telling me he can give me until 2pm to drop the truck off without charging me for a late drop off. I went and drop off the truck 5mins to 2pm. They guy did an inspection and saw that the gas and everything is the same and told me and the driver of the truck that everything is fine we are good to go. Upon reaching back my house I received a notification from bank that there’s an extra charge from the drop off location. I called the guy who inspected the truck and he gonna tell me that I was charge for gas and mileage. My question is why didn’t he tell me that when I was there?????? He told me everything was perfect so I don’t understand the dishonesty. I have pictures and videos of the truck before drove it off at the pick up location and also pictures of the truck for the drop off location. Both images show the same amount of gas that was in the truck when I pick it up and when I drop it off: I will never ever recommend anyone to use Uhaul. They’re dishonest and lie. Two hours later the guy called me from the pick up location apologizing for his lying ass and telling me that another customer has the same issue with me only difference is that customer brought their truck with more gas that was in it and they were charge!!!!!! Tf!!!!!!!!! I’m so pissed of this company. I WILL NEVER USE THEIR SERVICE AGAIN SO DISGUSTING. What hurt me the most is that they miscommunicate with you about their service and then wanna do a blame game. I’m so mad!!!!!!

Rating:

3.0

I was told to hook the trailer on myself and to call her once I have it hooked up. Someone to hook it up would be a 15 min wait. I went outside saw someone a few mins later, asked him to do it, he told me he doesn't work for Uhual, he was a driver , that he ewas off and had a lot of calls. I will never go back to that location again. I've never had to hook up my own equipment at Uhual before....ever

Rating:

1.0

The U haul was double booked. My card was charged twice and I am still waiting to hear back from a Manager and for my Money to be refunded. Awful experience.