Facility and staff was outstanding, but the uhaul van was dirty dog hair on seats and the back needed to be cleaned out.Desiree W.
Customer Reviews for Sir Stor A Lot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Joann B.
Ms. Veronique was extremely kind and helpful. She is definitely a person that represent the U-haul brand well.Lakeecha B.
Amazing experience!! Best I've had with Uhaul ever!!! The van was in great condition!! The customer service at the location was the best!!! Thank you again!Tracy L.
The location was great. U-Haul itself has awful customer service. The experience was awful!Edmound D.
El cliente no dejó un comentario.Mariam D.
El cliente no dejó un comentario.KARLA M.
El cliente no dejó un comentario.MURNETH M.
Best work everBaselaire G.
El cliente no dejó un comentario.MISSOURI B.
The lady who assisted me was great. Good energy and very helpful. A++MICHAEL S.
El cliente no dejó un comentario.MIGUEL A.
El cliente no dejó un comentario.GABRIELLA F.
El cliente no dejó un comentario.FREDERICK C.
Todo bien para nuestra compaÃ±Ãa @the4luisLUIS G.
El cliente no dejó un comentario.CHERYL C.
OUTSTANDING PERSONAL SUPPORT. ONE OF THE BEST I HAVE DEALT WITH.CHARLES C.
Add a statement that it is behind the u-haul location on US 441. i waited 1/2 hour at the other location for service only to be told it was the location up the street operated by a private firm. (It is actually directly behind the company location). When I found the correct location - there was no wait and they were very professional and helpful.Donald S.
El cliente no dejó un comentario.GUY J.
Moving is not an easy task but working with you made my move easier. Thank you Shareef for your exceptional customer service.YVETTE D.
Truck had roaches in it. This was a very unwelcome surprise as I had already loaded all of my things and it was not possible by that time to go and swap the truck out for another one. It is more than an inconvenience, and quite a surprise since the truck was actually pretty new.SARAH M.
Excellent customer serviceRAYMOND B.
Excellent customer service from Ms. Veronique. Thank you! We will definitely return for other services.MARIE E.
Sales rep was very polite friendly and patient with me it was the best experience I had at a uhaul. Gracias.susan S.
Personnel courtesy is outstanding. I was impressed by that.Walter I.
I was charged $11for gas even though I returned the truck with the exact amount I got it with. I want my money back.Michelle T.
Received a truck that had per in it. Smelled like someone was living in it. It was not secure and parked in an open parking lot so that is a possibility that someone was seeking shelter in it. Associate was not understanding when I brought back the truck because I was not going to clean up someone else's pee. If I could give my experience a number it would be zero.Karelle B.
The best customer service, friendly and professional.Errol W.
Very good and nice personLaura A.
Service was excellent , this office was the best service I have ever had . Your company is Bless to have these 2 staff membersVirgina G.
El cliente no dejó un comentario.William T.
El cliente no dejó un comentario.Maria V.
The staff there was very friendly and helpfull. Great experience !RAMON P.
The young lady at the store tried to help us, but uhaul had sent us 30 miles out of the way and then tried to charge us for excess mileage . We had requested to pick up at uhaul (84 th Street in Ft Lauderdale)but when I requested that Uhaul changed it to West Park way out of our way . Taking more time and mileage . I have refused to pay extra charge.Webster R.
Customer service very bad... I came to rent a truck. Out to my destination in realize there wasn't a ramp for the furniture to go in the truck . I called the office a nice young lady answered the phone. I told her my problem in she said the manger will call me between 1and 2pm. I never received that call. Then I call back to the office in I told them I'm coming back cause nobody never called. I was charged for a truck I couldn't even used. Mr. Oscar never heard wat happened in he told the manger no he not giving me my money back. Then charge me $100 deposit and never told me they was taking the money off. They told me$38 was going to be on hold. I always used this prepaid card and I never was charged for a deposit. Bad customer serviceLaquaica M.
El cliente no dejó un comentario.Luis R.
El cliente no dejó un comentario.alrick S.
Somehow, we could not have 2 drivers on the rental. is that always the case? Would be nice to authorize 2 drivers. ¡Gracias!Joann H.
El cliente no dejó un comentario.luigui A.
El cliente no dejó un comentario.Neili D.
Awesome customer service.Patricia J.
good customer service.. .William F.
Everything was great. The truck was clean, easy to operate, the personnel in the store were very courteous and helpful. I would definitely use this location again.Glenda T.
The person that help me was really good and the service was super fast and explain me everything clearly 5 stars service from this guy thanks.Gamaliel A.
I was double billed 34.82 on 12/17/2018. My experience with Uhaul at any location has always been unpleasant. Once I was billed for turnpike usage. I never went on the turnpike. The company needs to do better as a whole.Tiffany S.
The representative there was helpful and pleasant.Vladimir C.
So, I had initially reserved my equipment with USA Storage (500 South State Road 7, Hollywood, FL 33023). I had a confirmation for my reservation in my email and everything. When I arrived at USA Storage, the attendant told me that I was in the wrong location, that I should have received an email, and that USA Storage did not have One-Way reservations. Needless to say, I never received such a notification in any changes to my reservation. He sent me across the street to Sir-Store-A-Lot, where I ultimately ended up renting the truck. The attendant there informs me that what USA Storage told me is false; that apparently the man at USA Storage did not feel like giving me his truck and thus sent me across the street. Naturally, because Sir-Store-A-Lot was not anticipating my arrival, he did not have my other equipment available such as the utility dolly and the 6 furniture pads. I was sent to yet a third location, the UHAUL on 1973 South State Road 7, West Park, FL 33023. It's ridiculous that I had to go to three separate locations just to receive my equipment, and it severely affected my timetable for my move and caused me needless stress. I do not believe that USA Storage should be permitted to rent UHAUL equipment if they are in the habit of treating customers like a nuisance and an inconvenience. Also, the truck I picked up at Sir-Store-A-Lot had a homeless man sleeping in the cargo area.Annabella R.
El cliente no dejó un comentario.TONJA B.
After epic failure at a different U-Haul location, these folks stepped right up and provided supetior service when most needed. Great teamwork all aroundWilliam W.
El cliente no dejó un comentario.ALDO C.
When your renting to someone things need to be right the gas gas not where they said it was and i got charged $50 extra dollars for gas i never used. An total insult robbing people without a gun.Luther A.
Customer service was great, everything was explained thoroughly , and I will recommend your company to anyone . The price could be a little lower . ??Marlene W.
nothing everything was easy and the employees was outstandingLORA F.
Nothing, the service was great. ThanksJambu A.
El cliente no dejó un comentario.BEVERLY J.
El cliente no dejó un comentario.eddie M.
Keep doing what you're doingTIMOTHY S.
El cliente no dejó un comentario.Eduardo S.
I wouldn't change a thing. Everyone and everything was just as I needed it to be.Teresa M.
Horrible service! I was overcharge by almost $100.00 and now I'm getting the runaround for them to correct their error. Very bad experience and they are making U-Haul look bad. There's no supervisor or manager to rectify issues. They take you in circles!Lumony L.
Nothing at this timeARLENE E.
El cliente no dejó un comentario.DENIQUA D.
Wilson (the manager) was very professional. Great experience.James B.
Very professional & courteousDavid L.
El cliente no dejó un comentario.JEAN EMMANUEL M.
El cliente no dejó un comentario.Robert L.
The truck had many issues. 1. I was very difficult to start the truck. The key would know turn and you had to play with it before it would start. I called to get assistance regarding this issue and no one called me back. 2.The back of the truck was dirty. There was a lot of dirt on the floor of the back of the truck, which should have been swept out by the previous customer. I have rented from U-Haul before and never had these issues.FRANCESCA H S.
El cliente no dejó un comentario.SUZETTE H.
El cliente no dejó un comentario.Suzette H.
The location is in an awful area that is structurally a complete mess. It is way back in a parking lot and toward the front of the lot is a actual UHaul, so you will instinctively go there first. I waited for 20 mins before I discovered it was the wrong place. Also, the address, in all navigation units and online, is wrong. It places you 6 miles north on a road that is full of lights and construction debris. The truck was filthy. I have never rented a UHaul and been so displeased with the cleanliness of the condition. There was paper and wrappers to food everywhere, syrup or something nasty on the dash cup holder area, shreds of junk all throughout the back, and it had not been swept out in a long time based on the dirt I was able to sweep out of it when I prepped for its return.Theodore L.
Fantastic experience, will rent again for any moving I may need in the future.Cristina H.
El cliente no dejó un comentario.WILLIAM S.
Servicio al cliente de excelencia.JAMES B.
The service I received was wonderful I was running behind schedule I gave a call and they were more than willing to accommodate the change in my schedule excellent customer service I highly recommend themLadwana Y.
El cliente no dejó un comentario.Martin A.
El cliente no dejó un comentario.Shavonia T.
El cliente no dejó un comentario.AIMEE M.
This location is excellent; however, other locations that might be more convenient for others should offer 24hrs rental.FELICIA O.
Very friendly and efficient.William K.
El cliente no dejó un comentario.JEFFREY D.
Management and staff were very excellent. Would definitely go back again, but they need a wider variety of trucks to support all needs. I would definitely recommend others to go to Sir Stor A Lot.NEIL W.
El cliente no dejó un comentario.Jorge R.
El cliente no dejó un comentario.Daniel M.
No improvement needed always ready to help and get you on the way.Thanks to the staff at Sir Stor-A-lot Self Storage. Eddie McKinneyEDDIE M.
I had a very good experience, the staff was polite and professional.marlon H.
The truck ebrake sensor was bad. The truck jerked into gear after the motor warmed up and kept stalling. This was an issue as the truck was loaded. no safety walk was done on the truck before I left but as I was told on the phone it's the only 17 foot truck they have if they have faulty equipment they shouldn't even available as an option the truck stalling and burning gas because the motor revved for no reason made this more costly than it should have been. it's almost like they know people are stuck because they're movingJASON F.
Close the uhaul next door. Many complaints and rudeness and customer fraud. They are slow and totally unacceptable customer service. Take that franchise away. I have a choice and hertz is right next door. Close their doors before they close yours.ERIC W.
Have the right size truck available at the right timeWILLIAM T.
I WAS EXTREMELY OVER CHARGED ...I was charged $90 FOR A QUATER TANK OF GAS AND A TRIP TO SUNRISE FROM HOLLYWOOD AND BACK.NORDA B.
El cliente no dejó un comentario.PAUL V.
The young man who represented your company did so in a friendly, efficient and professional manner. I will definitely recommend this location to friends when they need to rent a truck! ¡Gracias!FREDERICK D.
El cliente no dejó un comentario.SOPHIE D.
The staff was very professional courteous and to the point I was in and out in a matter of minutes I would recommend this facility to all.Michael M.
Hire more employees like April Williams. She's extremely polite,professional and proficient.IAN K.
Very friendly well trained professionals.IAN K.
Manager is rudJesus S.
Great Staff!!!Eldyr B.
April Williams was extremely helpful and went above and beyond to ensure that we were able to get a truck.FARRAH R.