I would highly recommend this location the staff is Great. They was very helpful and knowledgeable and above all professional Veronique was very helpful and pleasant every step of the process She is definitely the asset to your company Thank you again for all your support ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Regina H
Customer Reviews for Sir Stor A Lot Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was great.
DORA lNothing
beatrice hgood attention from the workers
yudelvis gCustomer service was excellent
Regina dMy truck was with AC broken. I have to used because I really need it but was no great drive with out air condition on the truck. I told the guys there requesting some kind of discount but they say no.
IVAN RExcellent service 👏
Maxino PAir condition in the car was not working… at all… not even a fan… really hard to do the moving in Florida when outside is 100 and no air conditioning inside
Erik GMarc was excellent. Great service!!!
sabrina mFacility and staff was outstanding, but the uhaul van was dirty dog hair on seats and the back needed to be cleaned out.
Desiree WMs. Veronique was extremely kind and helpful. She is definitely a person that represent the U-haul brand well.
Lakeecha BAmazing experience!! Best I’ve had with Uhaul ever!!! The van was in great condition!! The customer service at the location was the best!!! Thank you again!
Tracy LThe location was great. U-Haul itself has awful customer service. The experience was awful!
Edmound DBest work ever
Baselaire GGreat
GIOVANIE CThe lady who assisted me was great. Good energy and very helpful. A++
MICHAEL STodo bien para nuestra compañía @the4luis
LUIS GOUTSTANDING PERSONAL SUPPORT. ONE OF THE BEST I HAVE DEALT WITH.
CHARLES CAdd a statement that it is behind the u-haul location on US 441. i waited 1/2 hour at the other location for service only to be told it was the location up the street operated by a private firm. (It is actually directly behind the company location). When I found the correct location - there was no wait and they were very professional and helpful.
Donald SMoving is not an easy task but working with you made my move easier. Thank you Shareef for your exceptional customer service.
YVETTE DTruck had roaches in it. This was a very unwelcome surprise as I had already loaded all of my things and it was not possible by that time to go and swap the truck out for another one. It is more than an inconvenience, and quite a surprise since the truck was actually pretty new.
SARAH MExcellent customer service
RAYMOND BExcellent customer service from Ms. Veronique. Thank you! We will definitely return for other services.
MARIE ESales rep was very polite friendly and patient with me it was the best experience I had at a uhaul. Thank you.
susan sPersonnel courtesy is outstanding. I was impressed by that.
Walter II was charged $11for gas even though I returned the truck with the exact amount I got it with. I want my money back.
Michelle TReceived a truck that had per in it. Smelled like someone was living in it. It was not secure and parked in an open parking lot so that is a possibility that someone was seeking shelter in it. Associate was not understanding when I brought back the truck because I was not going to clean up someone else’s pee. If I could give my experience a number it would be zero.
Karelle BThe best customer service, friendly and professional.
Errol wVery good and nice person
Laura AService was excellent , this office was the best service I have ever had . Your company is Bless to have these 2 staff members
Virgina GThe staff there was very friendly and helpfull. Great experience !
RAMON PThe young lady at the store tried to help us, but uhaul had sent us 30 miles out of the way and then tried to charge us for excess mileage . We had requested to pick up at uhaul (84 th Street in Ft Lauderdale)but when I requested that Uhaul changed it to West Park way out of our way . Taking more time and mileage . I have refused to pay extra charge.
Webster RCustomer service very bad... I came to rent a truck. Out to my destination in realize there wasn't a ramp for the furniture to go in the truck . I called the office a nice young lady answered the phone. I told her my problem in she said the manger will call me between 1and 2pm. I never received that call. Then I call back to the office in I told them I'm coming back cause nobody never called. I was charged for a truck I couldn't even used. Mr. Oscar never heard wat happened in he told the manger no he not giving me my money back. Then charge me $100 deposit and never told me they was taking the money off. They told me$38 was going to be on hold. I always used this prepaid card and I never was charged for a deposit. Bad customer service
Laquaica MN/A
Stephanie CSomehow, we could not have 2 drivers on the rental. is that always the case? Would be nice to authorize 2 drivers. Thanks!
Joann HAwesome customer service.
Patricia Jgood customer service.. .
William FEverything was great. The truck was clean, easy to operate, the personnel in the store were very courteous and helpful. I would definitely use this location again.
Glenda TThe person that help me was really good and the service was super fast and explain me everything clearly 5 stars service from this guy thanks.
Gamaliel AI was double billed 34.82 on 12/17/2018. My experience with Uhaul at any location has always been unpleasant. Once I was billed for turnpike usage. I never went on the turnpike. The company needs to do better as a whole.
Tiffany SThe representative there was helpful and pleasant.
Vladimir cSo, I had initially reserved my equipment with USA Storage (500 South State Road 7, Hollywood, FL 33023). I had a confirmation for my reservation in my email and everything. When I arrived at USA Storage, the attendant told me that I was in the wrong location, that I should have received an email, and that USA Storage did not have One-Way reservations. Needless to say, I never received such a notification in any changes to my reservation. He sent me across the street to Sir-Store-A-Lot, where I ultimately ended up renting the truck. The attendant there informs me that what USA Storage told me is false; that apparently the man at USA Storage did not feel like giving me his truck and thus sent me across the street. Naturally, because Sir-Store-A-Lot was not anticipating my arrival, he did not have my other equipment available such as the utility dolly and the 6 furniture pads. I was sent to yet a third location, the UHAUL on 1973 South State Road 7, West Park, FL 33023. It's ridiculous that I had to go to three separate locations just to receive my equipment, and it severely affected my timetable for my move and caused me needless stress. I do not believe that USA Storage should be permitted to rent UHAUL equipment if they are in the habit of treating customers like a nuisance and an inconvenience. Also, the truck I picked up at Sir-Store-A-Lot had a homeless man sleeping in the cargo area.
Annabella RAfter epic failure at a different U-Haul location, these folks stepped right up and provided supetior service when most needed. Great teamwork all around
William WWhen your renting to someone things need to be right the gas gas not where they said it was and i got charged $50 extra dollars for gas i never used. An total insult robbing people without a gun.
Luther ACustomer service was great, everything was explained thoroughly , and I will recommend your company to anyone . The price could be a little lower . ??
Marlene Wnothing everything was easy and the employees was outstanding
LORA FNothing, the service was great. Thanks
Jambu AKeep doing what you're doing
TIMOTHY SI wouldn't change a thing. Everyone and everything was just as I needed it to be.
Teresa MHorrible service! I was overcharge by almost $100.00 and now I'm getting the runaround for them to correct their error. Very bad experience and they are making U-Haul look bad. There's no supervisor or manager to rectify issues. They take you in circles!
Lumony LNothing at this time
ARLENE EWilson (the manager) was very professional. Great experience.
James BVery professional & courteous
David LThe truck had many issues. 1. I was very difficult to start the truck. The key would know turn and you had to play with it before it would start. I called to get assistance regarding this issue and no one called me back. 2.The back of the truck was dirty. There was a lot of dirt on the floor of the back of the truck, which should have been swept out by the previous customer. I have rented from U-Haul before and never had these issues.
FRANCESCA HThe location is in an awful area that is structurally a complete mess. It is way back in a parking lot and toward the front of the lot is a actual UHaul, so you will instinctively go there first. I waited for 20 mins before I discovered it was the wrong place. Also, the address, in all navigation units and online, is wrong. It places you 6 miles north on a road that is full of lights and construction debris. The truck was filthy. I have never rented a UHaul and been so displeased with the cleanliness of the condition. There was paper and wrappers to food everywhere, syrup or something nasty on the dash cup holder area, shreds of junk all throughout the back, and it had not been swept out in a long time based on the dirt I was able to sweep out of it when I prepped for its return.
Theodore LFantastic experience, will rent again for any moving I may need in the future.
Cristina HExcellent customer service.
JAMES BThe service I received was wonderful I was running behind schedule I gave a call and they were more than willing to accommodate the change in my schedule excellent customer service I highly recommend them
Ladwana YThis location is excellent; however, other locations that might be more convenient for others should offer 24hrs rental.
FELICIA O