Customer Reviews for Broadwater Quick Stop
(U-Haul Neighborhood Dealer)

184 reviews

942 Broadwater Ave   Billings, MT 59101

(406) 245-0147

Office Hours

  • Mon-Sun: 8 am–6 pm

Services at this Location:

Contact Us

(406) 245-0147

942 Broadwater Ave
Billings, MT 59101

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Barbara Pierson 
Rating:
5.0

Customer did not leave a comment.

Arlen Sanford 
Rating:
5.0

Customer did not leave a comment.

mary masters 
Rating:
1.0

Like a sketchy gas station in Billings aka meth town. No thank you. That’s why I originally choose the 24th ave location before they changed me to here. Didn’t help their computer system went down and the lady was helping other customers that were using the gas station aspect of the business. Like I get Uhaul wants to expand but why put us through shit

Zach Gray 
Rating:
3.0

Used it twice No worries.

Kurt Busch 
Rating:
5.0

Very helpful Great location

Mitzi Racine 
Rating:
3.0

The woman who checked me in was very friendly, but when I came back, she was on a personal phone call. She put it on speaker phone when I went to buy a drink (this location was at a gas station). The guy on the other side started talking about her washing machine stinking really bad, and she told him to be quiet instead of just ending the call. That was very awkward. I would also prefer if the gas tank was full when I rented it, instead of trying to estimate and make sure that I get it to the same level upon returning it. Just easier to fill it.

MARI LYNCH 
Rating:
2.0

Customer did not leave a comment.

Timothy Cooper 
Rating:
5.0

Customer did not leave a comment.

Paige Ziemba 
Rating:
1.0

Took 9 hours to unload our 26 foot truck into 2 10x10's because it was inside a large location we were not told about. They didn't even have the one 10x20 we were suppose to have. And, we wasted 3 hours the morning of equipment pickup, because the truck and vehicle transport trailer were over an hour apart from each other. Beyond frustrated and disappointed with Uhaul and How they Do business.

Eli Jones 
Rating:
4.0

Great service

Shiloh Fernandez 
Rating:
5.0

Fast and easy check in. Check in gal was efficient and friendly.

Traci M jordan 
Rating:
5.0

I only Rent from here. Love the service

Sean Osborne 
Rating:
4.0

Customer did not leave a comment.

Kirk Baker 
Rating:
3.0

Customer did not leave a comment.

GLENN TORGERSON 
Rating:
5.0

Customer did not leave a comment.

Mark Aronson 
Rating:
5.0

Absolutely the Best Uhaul Location in Billings

Sean Osborne 
Rating:
5.0

Customer did not leave a comment.

April Schumacher 
Rating:
3.0

Because uhual was charging 3500$ for a 20’ truck, I rented on from Beaver UT - and then was allowed to pick this location to pick it up for 778$. Even with the 1$ per mile overage it cost me about 1050$ total. This was an absolute Predatory move by Corp Uhual and border line price gouging. In the end, I had to waste my valuable time to save 2500$ from the greedy Corp Uhual leadership.

David Gelder 
Rating:
1.0

The vehicle has a very difficult time getting the key to work. They overcharged me. Double charged me. Very difficult to get ahold of the U-Haul lady in Billings Montana.

Seanna Brown 
Rating:
5.0

Exceptional experience both Friday and Sunday when I rented. Thanks

Sean Osborne 
Rating:
5.0

The key was difficult to engage with the engine.

Patricia Strub 
Rating:
5.0

Shay and Mike really took great care of me. thanks so much to them for helping me out imy time of need. People like this are the reason i come back to UHaul!

eric trosper 
Rating:
5.0

Very convenient and super easy.

Patricia Strub 
Rating:
5.0

Customer service is excellent. Would recommend to anyone. I will be using them again in the future.

Kyle Bigback 
Rating:
5.0

Great communication and helpful staff!

Steve Hicks 
Rating:
4.0

We had significant problems with truck. Battery was dead the following day after pickup. Really interfered with delivery times.

RICHARD BARTSCH 
Rating:
4.0

Customer did not leave a comment.

Denise Kinsfather 
Rating:
5.0

Super easy after hour drop off!

Edward Avila 
Rating:
5.0

Super easy after hours drop off!

Edward Avila 
Rating:
5.0

Easy and smooth transaction for pick up and return! Thank you!!

Iris Olivas 
Rating:
2.0

I had to wait 20 minutes for the agent to return while I had movers waiting for me at $110 ah hour. She asked me how many miles I thought I would use and i guessed at 15 although I didn't know for sure. No mileage was checked and I received no paperwork stating anything. Forms were emailled to me. I used only 8 miles but was not asked and no mileage was recorded. I was charged for my estimate of 15 miles. Very unprofessional and a rip-off for the miles I didn't use. Would never recommend this location and I will not return.

Sharon Watt 
Rating:
3.0

Thank you

Jenna mantei 
Rating:
3.0

Customer did not leave a comment.

Daniel Navas 
Rating:
2.0

Quote from the lady in charge "I didn't even know we had a rental today" makes me glad I'm not moving after this

Adam Rickard 
Rating:
4.0

Customer did not leave a comment.

DONALD SNOW 
Rating:
5.0

Customer did not leave a comment.

David Warner 
Rating:
5.0

Customer did not leave a comment.

shane hayward 
Rating:
4.0

Customer did not leave a comment.

DEBRA TODD 
Rating:
5.0

The unloading crew were here waiting and were amazing. Thank you.

Jack Mc Nulty 
Rating:
4.0

Customer did not leave a comment.

Ed VanderMaas 
Rating:
4.0

Customer did not leave a comment.

BRYCE BAKER 
Rating:
4.0

Customer did not leave a comment.

CURTIS KRIEGER 
Rating:
5.0

Customer did not leave a comment.

George Wintle 
Rating:
5.0

Excellent service. Friendly and accommodating for every need.

RICHARD BARTSCH 
Rating:
3.0

Customer did not leave a comment.

brenda henry 
Rating:
5.0

The location was fantastic. However UHaul's pricing is getting kinda silly. $1 per mile is a little too much, especially when considering we also habe to pay for the gas.

Jacob Dougherty 
Rating:
5.0

Customer did not leave a comment.

Amber Shafer 
Rating:
2.0

I attempted the mobile pick up for the first time, choosing the location closest to where I would be using the truck. This was not a good choice for me as I have a disability making it difficult to walk and climb. Due to this, the checkout and check in procedures take far too long. Also had to walk around the building to go inside to get the key which had not been put in the key locker, then had to wait while the c-store clerk called the boss since the clerks no nothing about truck rentals. I rent trucks several times a year for business purposes and will use a different location and in person checkout/pickup for future rentals.

Elizabeth Babcock 
Rating:
3.0

Customer did not leave a comment.

Louie Ronquillo 
Rating:
3.0

There was only one person in the store and she wasn’t able to help me.

Lydia Fleming 
Rating:
3.0

Customer did not leave a comment.

Terry Rackley 
Rating:
4.0

Customer did not leave a comment.

Dylan Bendall 
Rating:
5.0

Customer did not leave a comment.

ROSANNA PYLE 
Rating:
3.0

Customer did not leave a comment.

Robby Gunstream 
Rating:
3.0

Making sure tour system works well. As in from costumer rent it to going and receiving it. Had a little mix up there.. but other then that went well.

Kera West 
Rating:
1.0

The lady was very unprofessional, did not explain where she wanted the trailer, asked me to write the information on a sticky note as she was putting ice down her shirt to “stay awake”. She didn’t look over the trailer, didn’t listen to what I had to say, and was rude. I dropped the trailer off at 2:00 on Saturday the 8th of August. Will never go to that location again.

Sarah Woomer 
Rating:
3.0

Customer did not leave a comment.

Gordon Braun 
Rating:
3.0

Customer did not leave a comment.

Kaleb Price 
Rating:
3.0

Customer did not leave a comment.

Glenda Smith 
Rating:
5.0

The truck was bigger than I need but nothing smaller was available so they gave me a smaller truck price. Although, the truck itself was horrible. No cruise control, no CD player, not even a hookup to play music off of another device. The engine was very underpowered and gas mileage wasn't good at all even with my attempts to make it better. Not even a turbo charged engine like most trucks are. The only thing the truck had was good air conditioning.

BRADLEY KAMPA 
Rating:
5.0

Customer did not leave a comment.

Karma Schwend 
Rating:
4.0

Customer did not leave a comment.

Catherine Groene 
Rating:
5.0

Nothing the whole experience was excellent

Brittany Fox 
Rating:
2.0

Trailer tongue too heavy. Not enough help in site. It You're going to hurt some customer.

Michael Eiselein 
Rating:
5.0

Customer did not leave a comment.

Marty South 
Rating:
3.0

After hours drop off.

James Gaasterland 
Rating:
3.0

I just dropped the trailer off. I was surprised that they charged $5.00 cleaning.

Patrick Klein 
Rating:
1.0

Dropped off truck, was charged for cleaning even though I have photos That show truck was clean. Have a charge for 30.00 that isn’t on my invoice and no explanation on top of my cleaning fee. Was told they would process my return later because they are too busy. Very sketchy place. I have rented probably 30+ trucks from uhaul and never had this kind of experience.

David Stollery 
Rating:
5.0

Customer did not leave a comment.

Dansun Martin 
Rating:
5.0

Customer did not leave a comment.

Jennifer Dzendzel 
Rating:
4.0

Veronica was very accommodating and friendly. Great service.. Note that she wrongly attached the trailer. She wouldn’t allow us to leave the way we had attached it and she changed what did. We had rented earlier just a few weeks ago so we knew what we were doing. And, when we arrived at our drop off location, the staff they were shocked at how she had attached the trailer

Maureen Neihart 
Rating:
1.0

Clerk did not seem to know how to rent the equipment, suggested that the person who left earlier was the one who was supposed to rent things and he didn't get paid to do the rentals, but he would do it to take care of customer. When I expressed concern that the ratchet mechanism on the tow dolly was rusted and would not spin/tighten correctly his only solution was that I unload the car, unhook the trailer and go somewhere and purchase lubricant to fix the issue. He said that normally someone does maintain the equipment. I would decline to return to this location in the future.

Timothy Edward Barber 
Rating:
3.0

The transaction was quick and easy. I was in/out in 15 minutes.

ROBERT CAULK 
Rating:
4.0

Customer did not leave a comment.

Beth Cromwell 
Rating:
5.0

Ur good.

jack simpson 
Rating:
5.0

Customer did not leave a comment.

cory johnson 
Rating:
4.0

Customer did not leave a comment.

Wanda Daniel 
Rating:
5.0

This was a drop off at a Sinclair gas station, Uhaul sign is very small but drop off was very easy and employee was very nice.

Cherie LeBlanc-Dyba 
Rating:
1.0

Allow us to pick it up where you stay we drove several hours from where we live because the day before we were supposed to pick up we were informed he didn't have any trucks this has happened many times before apparently Wyoming and Montana aren't important enough to make sure that when you reserve a truck you get it. Then when we got there they didn't have one and we had to go to another location after waiting several hours for them to locate a truck for us if it is within my power I will never use U-Haul again very frustrated

Julie Duff 
Rating:
5.0

Again, do not let employees fudge on the gas level. It pisses customers like me off.

Randy Nelson 
Rating:
5.0

My favorite location 942 Broadwater Billings, MT! Polite, professional, and great service.

Matthew Marsh 
Rating:
4.0

Customer did not leave a comment.

Patrice Tso 
Rating:
5.0

The owners are so nice. Very accommodating. They give a very personal touch to their business. If ever needed again I will definitely recommend their store!

Jody Crowl 
Rating:
5.0

Customer did not leave a comment.

Greg Knox 
Rating:
5.0

Customer did not leave a comment.

Russell Brown 
Rating:
3.0

Customer did not leave a comment.

Al Mccarthy 
Rating:
4.0

Customer did not leave a comment.

Carla Toth 
Rating:
4.0

I completed an online reservation more than 15 days before the rental day, and they didn’t have the truck that I reserved. I reserved a 20’ truck, and I ended up with a 26’ because it was the only truck available in Billings. I’m so disappointed, and it was unacceptable the way I was treated. The lady in charge told me over the phone in a rude way, take that truck or cancel it, it’s your only option. Also, I had to pick up the moving equipment I bought/rented somewhere else. The truck was fine, but my whole experience renting the vehicle was horrible.

Luis Campos 
Rating:
4.0

The trailer leaked. There were a number of moving blankets and boxes that were wet when I unloaded. No compensation or resolution was offered.

Thomas Siegfried 
Rating:
1.0

Customer did not leave a comment.

dairy rodriguez barahona 
Rating:
1.0

Customer did not leave a comment.

Zach Umsted 
Rating:
5.0

Customer did not leave a comment.

Debra Freauff 
Rating:
5.0

Keep it simple and to the point !! Dont change a thing as this is a Great little place!!

Ron trangsrud 
Rating:
3.0

The hidden “rental charge” of $39.90 basically doubled my bill to $79.90 for one day. I understand charging for insurance and mileage. But the rental charge is not disclosed and it is outrageous when you advertise your rentals are only $19.95 per day.

George Hanneford III 
Rating:
3.0

easy-to-find location, quick-and-easy drop-off

jason tittle 
Rating:
5.0

Customer did not leave a comment.

Ken Schrock 
Rating:
3.0

I received a bill the day after I dropped off the truck. It was in clean condition but not inspected to confirm as much. It was returned on time but the young lady said the owner wouldn’t be inspecting it or doing anything with it till Monday morning. I called about the additional charges gave my information to the employee on duty. I expect that if it isn’t put into the computer as being returned today I will be expecting another bill for an additional overage. I am not impressed by this and hope all of this will be handled in a prompt manner I expect a callback from the dealer and/or Uhaul soon to assure me this matter has been resolved. Respectfully Kevin

KEVIN BUFFINGTON 
Rating:
3.0

Customer did not leave a comment.

Jody Wellcome 
Rating:
5.0

Friendly and helpful folks.

John Loutzenhiser 
No reviews have been submitted for this location.

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