Super easy after hour drop off!Edward A.
Customer Reviews for Sinclair on Broadwater
(Distribuidor de U-Haul del vecindario)
Billings, MT 59101
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 8 a. m. - 6 p. m.
- 5/20/2022 - 5/21/2022: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Super easy after hours drop off!Edward A.
Easy and smooth transaction for pick up and return! Thank you!!Iris O.
I had to wait 20 minutes for the agent to return while I had movers waiting for me at $110 ah hour. She asked me how many miles I thought I would use and i guessed at 15 although I didn't know for sure. No mileage was checked and I received no paperwork stating anything. Forms were emailled to me. I used only 8 miles but was not asked and no mileage was recorded. I was charged for my estimate of 15 miles. Very unprofessional and a rip-off for the miles I didn't use. Would never recommend this location and I will not return.Sharon W.
El cliente no dejó un comentario.Daniel N.
Quote from the lady in charge "I didn't even know we had a rental today" makes me glad I'm not moving after thisAdam R.
El cliente no dejó un comentario.DONALD S.
El cliente no dejó un comentario.David W.
El cliente no dejó un comentario.shane H.
El cliente no dejó un comentario.DEBRA T.
The unloading crew were here waiting and were amazing. Gracias.Jack M.
El cliente no dejó un comentario.Ed V.
El cliente no dejó un comentario.BRYCE B.
El cliente no dejó un comentario.CURTIS K.
El cliente no dejó un comentario.George W.
Excellent service. Friendly and accommodating for every need.RICHARD B.
El cliente no dejó un comentario.brenda H.
The location was fantastic. However UHaul's pricing is getting kinda silly. $1 per mile is a little too much, especially when considering we also habe to pay for the gas.Jacob D.
El cliente no dejó un comentario.Amber S.
I attempted the mobile pick up for the first time, choosing the location closest to where I would be using the truck. This was not a good choice for me as I have a disability making it difficult to walk and climb. Due to this, the checkout and check in procedures take far too long. Also had to walk around the building to go inside to get the key which had not been put in the key locker, then had to wait while the c-store clerk called the boss since the clerks no nothing about truck rentals. I rent trucks several times a year for business purposes and will use a different location and in person checkout/pickup for future rentals.Elizabeth B.
El cliente no dejó un comentario.Louie R.
There was only one person in the store and she wasn't able to help me.Lydia F.
El cliente no dejó un comentario.Terry R.
El cliente no dejó un comentario.Dylan B.
El cliente no dejó un comentario.ROSANNA P.
El cliente no dejó un comentario.Robby G.
Making sure tour system works well. As in from costumer rent it to going and receiving it. Had a little mix up there.. but other then that went well.Kera W.
The lady was very unprofessional, did not explain where she wanted the trailer, asked me to write the information on a sticky note as she was putting ice down her shirt to â€œstay awakeâ€. She didn't look over the trailer, didn't listen to what I had to say, and was rude. I dropped the trailer off at 2:00 on Saturday the 8th of August. Will never go to that location again.Sarah W.
El cliente no dejó un comentario.Gordon B.
El cliente no dejó un comentario.Kaleb P.
El cliente no dejó un comentario.Glenda S.
The truck was bigger than I need but nothing smaller was available so they gave me a smaller truck price. Although, the truck itself was horrible. No cruise control, no CD player, not even a hookup to play music off of another device. The engine was very underpowered and gas mileage wasn't good at all even with my attempts to make it better. Not even a turbo charged engine like most trucks are. The only thing the truck had was good air conditioning.BRADLEY K.
El cliente no dejó un comentario.Karma S.
El cliente no dejó un comentario.Catherine G.
Nothing the whole experience was excellentBrittany F.
Trailer tongue too heavy. Not enough help in site. It You're going to hurt some customer.Michael E.
El cliente no dejó un comentario.Marty S.
After hours drop off.James G.
I just dropped the trailer off. I was surprised that they charged $5.00 cleaning.Patrick K.
Dropped off truck, was charged for cleaning even though I have photos That show truck was clean. Have a charge for 30.00 that isn't on my invoice and no explanation on top of my cleaning fee. Was told they would process my return later because they are too busy. Very sketchy place. I have rented probably 30+ trucks from uhaul and never had this kind of experience.David S.
El cliente no dejó un comentario.Dansun M.
El cliente no dejó un comentario.Jennifer D.
Veronica was very accommodating and friendly. Great service.. Note that she wrongly attached the trailer. She wouldn't allow us to leave the way we had attached it and she changed what did. We had rented earlier just a few weeks ago so we knew what we were doing. And, when we arrived at our drop off location, the staff they were shocked at how she had attached the trailerMaureen N.
Clerk did not seem to know how to rent the equipment, suggested that the person who left earlier was the one who was supposed to rent things and he didn't get paid to do the rentals, but he would do it to take care of customer. When I expressed concern that the ratchet mechanism on the tow dolly was rusted and would not spin/tighten correctly his only solution was that I unload the car, unhook the trailer and go somewhere and purchase lubricant to fix the issue. He said that normally someone does maintain the equipment. I would decline to return to this location in the future.Timothy Edward B.
The transaction was quick and easy. I was in/out in 15 minutes.ROBERT C.
El cliente no dejó un comentario.Beth C.
Ur good.jack S.
El cliente no dejó un comentario.cory J.
El cliente no dejó un comentario.Wanda D.
This was a drop off at a Sinclair gas station, Uhaul sign is very small but drop off was very easy and employee was very nice.Cherie L.
Allow us to pick it up where you stay we drove several hours from where we live because the day before we were supposed to pick up we were informed he didn't have any trucks this has happened many times before apparently Wyoming and Montana aren't important enough to make sure that when you reserve a truck you get it. Then when we got there they didn't have one and we had to go to another location after waiting several hours for them to locate a truck for us if it is within my power I will never use U-Haul again very frustratedJulie D.
Again, do not let employees fudge on the gas level. It pisses customers like me off.Randy N.
My favorite location 942 Broadwater Billings, MT! Polite, professional, and great service.Matthew M.
El cliente no dejó un comentario.Patrice T.
The owners are so nice. Very accommodating. They give a very personal touch to their business. If ever needed again I will definitely recommend their store!Jody C.
El cliente no dejó un comentario.Greg K.
El cliente no dejó un comentario.Russell B.
El cliente no dejó un comentario.Al M.
El cliente no dejó un comentario.Carla T.
I completed an online reservation more than 15 days before the rental day, and they didn't have the truck that I reserved. I reserved a 20' truck, and I ended up with a 26' because it was the only truck available in Billings. I'm so disappointed, and it was unacceptable the way I was treated. The lady in charge told me over the phone in a rude way, take that truck or cancel it, it's your only option. Also, I had to pick up the moving equipment I bought/rented somewhere else. The truck was fine, but my whole experience renting the vehicle was horrible.Luis C.
The trailer leaked. There were a number of moving blankets and boxes that were wet when I unloaded. No compensation or resolution was offered.Thomas S.
El cliente no dejó un comentario.dairy R.
El cliente no dejó un comentario.Zach U.
El cliente no dejó un comentario.Debra F.
Keep it simple and to the point !! Dont change a thing as this is a Great little place!!Ron T.
The hidden â€œrental chargeâ€ of $39.90 basically doubled my bill to $79.90 for one day. I understand charging for insurance and mileage. But the rental charge is not disclosed and it is outrageous when you advertise your rentals are only $19.95 per day.George H.
easy-to-find location, quick-and-easy drop-offjason T.
El cliente no dejó un comentario.Ken S.
I received a bill the day after I dropped off the truck. It was in clean condition but not inspected to confirm as much. It was returned on time but the young lady said the owner wouldn't be inspecting it or doing anything with it till Monday morning. I called about the additional charges gave my information to the employee on duty. I expect that if it isn't put into the computer as being returned today I will be expecting another bill for an additional overage. I am not impressed by this and hope all of this will be handled in a prompt manner I expect a callback from the dealer and/or Uhaul soon to assure me this matter has been resolved. Respectfully KevinKEVIN B.
El cliente no dejó un comentario.Jody W.
Friendly and helpful folks.John L.
El cliente no dejó un comentario.Tanja F.
Very friendly and helpful associates.Kaila S.
Dropoff location: Unless the person leasing a unit has experience backing the equipment into very tight spots, no. The lot is far too small.Dave W.
El cliente no dejó un comentario.Lisa S.
When I reserved the unit I was quoted a price of $388 + taxes & she wasn't sure what the tax amount would be. When I picked the unit up at a different location I was charged $450.00. The truck wasn't available at the 8:00 am time I had requested either.Sharon G.
El cliente no dejó un comentario.SHAWN A.
El cliente no dejó un comentario.Brenna B.
Very helpful and friendlyMichael S.
El cliente no dejó un comentario.LAMONT G.
El cliente no dejó un comentario.TIMOTHY D.
They are grear at this location. Second time I have rented equit. there and I will continue to do so, whenever need arises!Lee S.
El cliente no dejó un comentario.Bobby S.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.Rebecca S.
El cliente no dejó un comentario.sandra F.
El cliente no dejó un comentario.jim M.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.Kris M.
Great service! Will definitely use again!Lucas S.
The owners of this location are great and easy to work with. Will rent all of my equipment from them when in townSHANE W.
The young man that helped me was just great. Such a fun experience. I generally go to Conoco but this Sinclair will be my go to for gas and any future UHaul needs.Sarah B.
Pulled up to the drop off in Billings and the young, poorly dressed attendant said he had to go to the bathroom, just write your name down on this piece of paper and I'll take care of it. Just drop the trailer off out next to the other ones. Never looked at the trailer, didn't help me unhook, nothing. I dropped off off the trailer 28 hours after I rented it in Spokane. Today I get an email with a 20.80 charge for an extra day. What the hell, so I called Billings to a kid answering the phone,â€what's up?â€. Very professional! I'm not happy or impressed. Uhaul in my moving future? Probably not.jack W.
El cliente no dejó un comentario.John D.
Great customer service!Patrick K.
Mrs Shay and her husband were very polite and provided me with a truck in less than 20 minutes from my arrival. I would like for that Sinclair gas station/ u-haul rental station to receive recognition for excellent service. Respectfully, from a U. S. Army Soldier taking care of family in Billings. Bobby SattazahnBobby S.
El cliente no dejó un comentario.Park R.
I had requested 12 packing blankets and they only had 6. They said they were going to change it on my bill and never did. The 12x6 enclosed trailer was not rain proof. Some of my belongings inside got wet after driving through some rain.Tom B.
El cliente no dejó un comentario.Anthony G.