Customer Reviews for Simply Storage
(Distribuidor de U-Haul del vecindario)

591 comentarios

525 S Birdneck Rd   Virginia Beach, VA 23451

(757) 663-5666

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(757) 663-5666

525 S Birdneck Rd
Virginia Beach, VA 23451

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

VIVIANA GISELLE M. 
Clasificación:
1.0

El cliente no dejó un comentario.

CECILIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA R. 
Clasificación:
5.0

Easy to complete registration when I arrived. Truck clean and ready for me. Staff friendly and efficient

LINDA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dorinda R. 
Clasificación:
5.0

Easy In and Out transaction, well priced and a very helpful gentleman who took care of everything! I will definitely use them again and recommend them to whomever needs boxes, equipment and of course, vans and trucks!

DORIANA I. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alissa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATHANIEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

See comments above. We were told by the manager of the drop off location there was nothing he could do about the destruction of our contents and we would have to call another location!

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

VALERIE RAE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM J. 
Clasificación:
4.0

Have the equipment available that was reserved. It was not a good experience traveling 14 hours to pick up a prearranged piece of equipment to haul our belongings home just to find out the equipment was not available. Had to decide what to leave behind as we received a smaller piece of equipment that reserved and prepaid for. Horrible experience.

Randy W. 
Clasificación:
5.0

Great experience!

Michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAROLD, WAYNE T. 
Clasificación:
5.0

Location was perfect for me! Easy and courteous check in/checkout process.

PETRINA NICOLA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
1.0

The truck was in poor condition. The windshield was very dirty. The rearview mirrors couldn't be adjusted. The right rear tire had a warning of low air pressure. The agent said the tire air would be ok but within 24 hours it was so low that I had to phone emergency roadside services.

DAVID F. 
Clasificación:
5.0

The location was great but the 24/7 option did not work. I arrived at 0790 to pick up my vehicle using my phone and it did not work. I tried the internet and it did not work. I had to wait until 0809 for the site to open to get my truck. It cost me valuable time and a lot of difficulties. Very disappointed in the 24/7 pickup!

Marlin W. 
Clasificación:
3.0

I will always recommend Uhaul but pls answer your phone or return voicemails.

RAQUELNOREEN S. 
Clasificación:
5.0

No improvement

KYLE W. 
Clasificación:
5.0

Truck was fine ,people friendly, only negative, 19.99 became 71.00 in three hrs.

ORLANDO H. 
Clasificación:
5.0

Everyone was helpful and the experience was pleasant.

PARKER THOMAS T. 
Clasificación:
5.0

App didn't work correctly on check in. Specifically the photo portion of mileage and gas. Had to email to a customer rep.

DAVIDNORMAN B. 
Clasificación:
5.0

Awesome people that work there. Vehicle is brand new and runs exceptionally, this will be the place I rent from now on!!!

RONALD JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL LEROY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK LEONARD U. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE EDWARD P. 
Clasificación:
5.0

Easy transaction, great help

Trevor M. 
Clasificación:
5.0

Great customer service, the gentleman that waited on me was very nice and professional. He greeted me as soon as I walked in the door as he continued to help the customer he was with. I noticed that right off! The process was quick and easy. Great final price! Not much more than the amount they held on my credit card, Awesome! The air conditioning worked very well...much appreciated, especially moving in this heat! I'd recommend!

TOYABRUNETTA F. 
Clasificación:
5.0

We tried several locations that didn't even answer the phone. The attendant here was wonderful

David C. 
Clasificación:
5.0

always have a pleasant experience at this location

Anthony B. 
Clasificación:
5.0

AWESOME customer service

Nicole D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Rashad G. 
Clasificación:
2.0

The low review score is a reflection of having to wait 3 hours passed my scheduled pickup because no one was at the location. The reason I was given was a mishap in their work scheduling for vacation coverage.

Travis P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshia D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Hunter L. 
Clasificación:
4.0

Flat tire & another one was low during trip. Truck was uncomfortable and older than other trucks and vans I have rented in the past.

heather M. 
Clasificación:
5.0

Have more trucks available 😊 I rented a van but wanted a truck The employee was friendly and went above and beyond to help

SALLYNORRIS B. 
Clasificación:
4.0

El cliente no dejó un comentario.

CORY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy W. 
Clasificación:
5.0

Staff were great. Especially Patrick who had worked with my wife extensively on the phone prior to the rental.

THOMAS MAURICE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pattie I. 
Clasificación:
4.0

El cliente no dejó un comentario.

John P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaylan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMINE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHELTON LEROY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorraine B. 
Clasificación:
5.0

Nothing! Easy, smooth process.

Amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean A. 
Clasificación:
5.0

Everything went well

THOMAS VINCENT I. 
Clasificación:
5.0

Excellent, efficient, polite service. The only drawback was strong cigarette odor in the cabin.

EDWIN H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANDRE LEON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID RABON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROY ALLAN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharanya M. 
Clasificación:
5.0

Nothing. Everything was done quickly, efficiently, correctly, and courteously. A good operation ...clean, efficient, and impressive facility.. Excellent staff.

KEITH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Levi C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Beverly D. 
Clasificación:
5.0

Everything went smoothly. Customer service was excellent.

Elbert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugh L. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER P. 
Clasificación:
5.0

Nothing the guy there was professional in every way. Many of the other Uhaul facilities could learn what customer service looks like from this gentlemen. Thanks for a very pleasant experience.

Mark M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

I dropped off the truck at this location and again everything went smoothly. Thanks.

John M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk R. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSWALDTEDERELL W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda H. 
Clasificación:
3.0

Truck was well maintained but not clean. During checkout, app was glitchy and pictures would not load. Also requested a call from u-haul to discuss bill never received a call back.

Catherine S. 
Clasificación:
5.0

By person, I mean the guy on the phone who assured us that we could easily download and use the U-Haul app and gave us step-by-step instructions as to how to return the truck.

Michael H. 
Clasificación:
5.0

Richard was extremely helpful and answered all my questions.

Susan M. 
Clasificación:
3.0

Online check in was confusing and they didn't even call the right person. Verification made no sense at all. Truck had issues and wasnt told until i got there. Also the Truck was left on empty and I still had to pay. What kind of service was this??

katie H. 
Clasificación:
1.0

This experience was horrible from start to finish. I reserved a cargo van online for what ended up being a closed uhaul store. Waited nearly an hour to get someone to answer and get us the van. Instructions to return vehicle also did not go smoothly, then was charged an after hours charge when we only had the van during normal operating business hours. Literally, one of the worst experiences I have had. Cost me extra money for time in delivery drivers, then uhaul actually charged me extra for unused services.

Jacob J. 
Clasificación:
5.0

My initial experience Was poor. I showed up at the pickup location. The keys were not there. I was on hold with the U-haul rep for a very long time. She tried to send me to a location about 30-40 minutes away. Eventually she met my needs and made the situation right. It started out right but made things work.

Earl D. 
Clasificación:
3.0

Drop-off instructions did not state that the location was contactless and that the only method of avoiding any drop-off fee was to download the app and go through the drop-off process via the app. Weak signal and low battery made the occasion frustrating along with the attendant having to scream instructions on how to avoid the $20 fee through a solid glass door. Later the attendant came out to speak with someone outside the door, would've avoided the screaming debacle if he did that in the first place upon my arrival.

WILLIAMWALLACE T. 
Clasificación:
3.0

Have more decorum with customers. I know these are trying times, but be nicer to customers when they aren't sure how things work instead of yelling through a glass door.

David S. 
Clasificación:
5.0

Gracias.

LINDA W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Martimus D. 
Clasificación:
5.0

Great Customer service and very caring.

Celestine F. 
Clasificación:
5.0

Best UHaul rental near Oceanfront. Thank you Mr. Al for your assistance.

ann S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan K. 
Clasificación:
4.0

Renters need to keep in mind, their $19.95 truck will run over $150 for a 4 hour rental unless you leave it sitting in their driveway. $1.29 a mile ads up fast!

Bartmann J. 
Clasificación:
3.0

The back of the truck was dirty. No dolly and moving blanket were not in the truck

Gary V. 
Clasificación:
5.0

The personnel at the rental location were extremely helpful, courteous, and professional.

FRED L. 
Clasificación:
3.0

El cliente no dejó un comentario.

richard C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward C. 
Clasificación:
5.0

El cliente no dejó un comentario.

raymond K. 
Clasificación:
2.0

truck old and worse I ever used. trash in truck cab. fuel at 1/4 tank and left at just below half. person at counter was nice but truck is too old and mileage extremely high to be kept in fleet.

Howard B. 
Clasificación:
5.0

Extremely friendly and professional service! This was by far the easiest and best uhaul rental experience that I have ever had, and I would recommend this location to anyone in the area!

Samuel S. 
Clasificación:
5.0

The representative was awesome. He went out of his way to make sure I was ready for my long travel. The trailer I reserved had broken lights so he found one at another location and coordinated a direct exchange. Great service.

Charles M. 
Clasificación:
3.0

Trailer reservation was changed 2 times. The trailer reserved for me had a burnt out tail light. No spare bulb on site. Second trailer had no electrical pig tail. Seems a bit too casual for my taste. Drop off location did a walk around and a brake tail light check. Appreciated that after my pick up experience.

Jeffrey B. 
Clasificación:
5.0

nothing really! the employees here are great and super helpful

judith R. 
No se han enviado comentarios para esta ubicación.

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