Comentarios del cliente para Simply Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Simply Storage

Grado total:

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Howard B. en

Grado:

truck old and worse I ever used. trash in truck cab. fuel at 1/4 tank and left at just below half. person at counter was nice but truck is too old and mileage extremely high to be kept in fleet.

Samuel S. en

Grado:

Extremely friendly and professional service! This was by far the easiest and best uhaul rental experience that I have ever had, and I would recommend this location to anyone in the area!

Charles M. en

Grado:

The representative was awesome. He went out of his way to make sure I was ready for my long travel. The trailer I reserved had broken lights so he found one at another location and coordinated a direct exchange. Great service.

Jeffrey B. en

Grado:

Trailer reservation was changed 2 times. The trailer reserved for me had a burnt out tail light. No spare bulb on site. Second trailer had no electrical pig tail. Seems a bit too casual for my taste. Drop off location did a walk around and a brake tail light check. Appreciated that after my pick up experience.

judith R. en

Grado:

nothing really! the employees here are great and super helpful

LINDA W. en

Grado:

El cliente no dejó un comentario.

Alfred W. en

Grado:

El cliente no dejó un comentario.

CURTIS B. en

Grado:

Really nice people at this location, good service. Truck was rather worn out and ragged.

Scott W. en

Grado:

Keep it simple and easy and your all good

Richard D. en

Grado:

VA does appear to have the same attention to service as AL. At one VA dropoff I was told I needed to drop off the trailer at the location indicated on the paperwork or else I would be charged, this is a ridiculous policy. One...how is someone to know if the drop off location is close by or convenient to access. Two....what does it matter? as long as uHaul received the trailer back and close to the dropoff point. Once I did dropoff the trailer I was told I would receive an email indicating the trailer was returned. Am I to trust the rep at the location that they recorded the return? Pickup of the equipment is always strict with uHaul, returns are not. Always appear to have a below average experience in VA.

Edward B. en

Grado:

The trailer smelled moldy because there were moving blankets in there that were soaking wet. They didn't tell me I had to have the trailer returned by 9am. When I booked it online it said 4pm. I could not drop it off until after I moved my son in to college which was 1pm. I could have picked up the trailer later that day so I would not have been charged the extra 20. That was not fair how I was treated and will tell friends an my online community to beware before renting anything from Uhaul.

Christine A. en

Grado:

The Birdneck road center was great. When I ordered the truck I originally wanted a trailer. I called the 1-800 number . I only had one item to haul out of town. I was told by the woman who answered the 1-800 line that trailers could not be used when going out of town. As I was told trailers could not be rented I asked the about the smallest truck to rent which could Love my item. I got a 15 foot truck instead. Both the pick up and drop off centers told me you could indeed rent a trailer for out of town moves. The trailer was 2x the cost. Very disappointing. I assumed (incorrectly) the main number would be more knowledgeable and more helpful (more able to have a global look to find the item I needed for moving just one piece of furniture.). Both centers were great. The 1-800 number was a disappointment!

LINDA W. en

Grado:

Great customer service and great location.

Troy P. en

Grado:

Very professional and courteous, even after I dinged the truck.

John P. en

Grado:

El cliente no dejó un comentario.

Raymond D. en

Grado:

I made a reservation through Uhaul and the truck I requested was not on site when I arrived. I was given a different (larger) truck at the same rate.

susan S. en

Grado:

Everything was great. The sales person at the desk Richard was very delightful and courteous.

Rob R. en

Grado:

El cliente no dejó un comentario.

Janice P. en

Grado:

El cliente no dejó un comentario.

henry B. en

Grado:

El cliente no dejó un comentario.

Kirk L. en

Grado:

This location has very friendly service that is informative and helpful. Glad they have after hours drop-off too!

Marcus C. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

The worst part of our move was the 2 mean guys at this location, and the fact that we reserved a 20’ truck, but apparently you guys over-booked so you “upgraded” us to a 26’ truck. There’s a reason we reserved a 20’ truck - it’s the largest truck that we can fit in the small space we have to load up our condo. So, we had to get a 15’ truck (though the price wasn’t reduced to reflect that), and now we have a bunch of stuff leftover to move because everything didn’t fit in the truck, and the U-Haul representatives wouldn’t give us the mileage needed to go to Chesterfield, come back to VA Beach, then go to Chesterfield again, so we ended up dropping off the truck in Chesterfield the same day that we picked it up. Now we don’t know how to get the rest of the stuff to Chesterfield. I suppose we’ll have to rent another truck, but definitely not from U-Haul ever again. U-Haul has an opportunity to make this right. But after yesterday’s experience, I’m not holding my breath.

Ben A. en

Grado:

Great sevivice very friendly

Gregory K. en

Grado:

El cliente no dejó un comentario.

Robert T. en

Grado:

El cliente no dejó un comentario.

Cassandra A. en

Grado:

El cliente no dejó un comentario.

charlie D. en

Grado:

El cliente no dejó un comentario.

Patrick E. en

Grado:

El cliente no dejó un comentario.

David J. en

Grado:

Needed special Allen wrench to adjust the outside mirrors

FRED L. en

Grado:

Great equipment at a great price. Folks at " Simply Storage" were very helpful and professional. Will use their service again for sure.

Shari S. en

Grado:

El cliente no dejó un comentario.

JASON K. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

El cliente no dejó un comentario.